Service Training

Introduction to ETKA

Self-Study Program Course

Course Number 41A031
 Contents

Introduction ............................................................................... 1

Accessing ETKA ......................................................................... 2

Vehicle Selection ....................................................................... 5

ETKA Navigation ....................................................................... 7

Display Function List.................................................................. 8

Part Selection . ......................................................................... 32

Quick Access to Common Functions ..................................... 53

Service Support-Web............................................................... 57

Additional Resources .............................................................. 68

Answer Key .............................................................................. 69

New! Important/Note!



Welcome to ETKA
ETKA is Volkswagen and Audi’s complete electronic
parts catalog. This catalog is a computerized
database that organizes all Volkswagen and Audi
parts so that you can look them up by part group,
name, or illustration. ETKA allows you to search for
parts, narrow your focus to the right ones and get
them into the hands or vehicle of your customer
– efficiently and accurately.
Before ETKA, Parts Consultants spent a great deal of
time searching through individual catalogs, manuals,
and guides. They also had to memorize Main Groups
and Sub-groups and rely on other tricks of the trade.
With ETKA, there is less need to use print materials.
Support tools (such as Main Groups and Sub-groups)
are built-in features within the system. By reducing
the amount of time it takes to find what you are
looking for, you can identify the part your customer
needs when your customer needs it. You can satisfy
the customer by finding the right part the first time.
Your customers will be satisfied, and your Parts
Department will be more profitable.
ETKA 7.1 offers increased functionality in a Windows-
based environment.
In addition to comprehensive spare parts information
having been incorporated into the ETKA catalog,
search functions have been enhanced for faster
searches in several program applications. There are
now seven new and three improved zoom functions
available to you for closer examination and greater
ease of manipulation when you are viewing an
illustration text page.
ETKA is supplied by LexCom AG and is constantly
updated via the Internet, so that you are always
working with the most current parts information
available.
Introduction
As you work through this self-study format, you will
learn the basic concepts of ETKA 7.1. Using ETKA,
you will also have an opportunity to navigate through
the system and complete the practice activities. This
Self-Study Program (SSP) is designed to teach ETKA
navigation techniques using the computer mouse
function.
To check your learning progress, an answer key for
the “Test Your Knowledge” questions is provided at
the back of this SSP. Please note that this answer
key reflects the most current parts information
available as of the release date.
To optimize your learning, it is assumed that you have
a basic knowledge of Audi’s part numbering system,
VIN codes and PR Codes.
You can now access price files,
containing the suggested retail
prices for original Audi spare parts,
via Internet download. You can even
set up your VAT specific data under
“Country settings” in ETKA Ini-Editor
to include tax in the price calculation.
See the job aid “How to Perform an
Online Price Update” for instructions
on how to configure your system to
access the Online Price Update feature
through ETKA and how to perform a
price update.
To receive credit for completing this
course, you are required to pass the
ETKA 7.1 SSP Assessment (41A031B)
located in the Learning Management
Center (LMC).

Accessing ETKA
Getting Started
ETKA is a software-based application. Prior to install-
ing ETKA onto your computer, you need to check
your computer’s minimum requirements:
• You must have at least a 17-inch monitor.
• Your monitor’s resolution setting must be at least
1024 by 768 pixels (optimal resolution is at 1280
by 1024 pixels).

To change your display:
1. Click “Start” on your toolbar and from the “Start”
menu, roll over “Settings” to access “Control
Panel.”
2. Click on “Control Panel” and then double-click on
“Display”.
3. Select the “Settings” tab.
4. With the “Screen Area”, slide the arrow until it
reads at least 1024 by 768 pixels (increase to 1280
by 1024 pixels, if available).
5. Click on “OK.” Your computer may prompt you to
restart your computer to apply the new settings.
NOTE: Set Screen Area to 1280 by
1024 pixels (if available) for optimal
performance.
You must have Internet access to retrieve
VIN information and download system
updates onto your computer.
 Accessing ETKA

Installing ETKA USB Port

One Hardlock® is provided to each dealer. Additional
Hardlocks® are available at a reduced monthly
charge. (See the LexCom order form, which
accompanied your initial Hardlock®. Additional forms
are also available at AccessAudi.com.) Parallel Port

This Hardlock® “password protects” your system

and serves as a security measure. There are two
types of Hardlocks® available:

After the Hardlock® has been installed, you are ready

to install the ETKA software:

1. With the first ETKA disk in the CD drive, double-

click the “Setup” icon. Once the first disc is
installed, the computer will prompt you to install
the next disk.
To install the Hardlock®: 2. Remove the first disk and insert the second disk.
Click “OK” to complete your ETKA installation.
1. Insert the Hardlock® into your USB (or parallel) An ETKA icon will appear on your desktop.
port, located at the back of your computer.
2. Insert the first ETKA disk into your computer.
3. From your desktop, click on the “My Computer”
icon.
4. Double-click on the removable CD drive.
5. Double-click on the“Hardlock®” icon. Installation
will now begin.
6. Click on “OK” to restart your computer.


Accessing ETKA

Updating ETKA
To ensure that you are always working with the most
current parts information, it is important to always
check for ETKA updates as part of your daily routine.

1. If an Update pop-up screen appears on your

ETKA main screen, click on “Continue” to begin
downloading the update.
2. Click on “YES”
3. Click on “OK” once the computer notifies you that
the update has successfully been installed.

You will need to have an active Internet

session open while performing the
update.


 Vehicle Selection

1. At this initial screen, if necessary, select the brand

you would like to work with (Volkswagen or Audi)
by double-clicking on the appropriate brand logo
or select the brand by single clicking on the brand
logo and then click on “Start EPC”, which will
launch you into the main application.

This first screen shows the table of models for

Audi.

Any model with a “green circle” next

to the year is VIN-active and when
performing a search, the correct parts
for this vehicle should be highlighted.
A “half-circle” indicates that VIN-active
functionality is not applicable for the full
model-year range or VIN range.

NOTE: All results in ETKA are proposals, which

should be checked for correctness by the user.


Vehicle Selection

2. Clicking on the down arrow next to the MODEL Right-clicking while in the Sub-group
box produces a drop-down menu of abbreviated Overview brings up a context menu,
model names. Select the model. which allows you to obtain additional
vehicle information, including:

Roll your cursor over the various models • PR Codes

to view full model names. • Transmission Code
• Engine Code
• V-Pages
• ELA-Pages

3. At the “Year” drop-down menu, select the model Detail Headlines PR information can
year. In this example, we have selected a 2005 be accessed if the selected Sub-
A3. group headline is a “normal Sub-group
From this model/main group overview screen, headline.” If the selected Sub-group
continue to look for your part by selecting Main headline is a “super Sub-group
Group and Sub-group, or review other ETKA headline,” the PR information menu is
functionality. deactivated. Instead, you can select
the “Detail headlines” menu item.
To review other ETKA functions, this SSP will review When you select this menu choice, the
the ETKA toolbar and basic navigation functions. “Headlines Overview” is displayed.
You will notice that some functions will be “grayed-
out” and unavailable to you, depending on where you
are in the ETKA catalog (e.g., The notes or remarks
function, represented by the pencil icon, is not
available from the opening screen; you need to get
further into a parts search on a model to have that
function available to you.)


 ETKA Navigation

Repair Kit Icon Advanced Search

Scroll Back/
Print Icon Marker Icon Scroll Forward

Display Function List Remarks Icon Exit Functions

(3 types)
Exits the ETKA Program.

Exits to the selection of brands (Volkswagen or Audi).

Backs to last view.

Allows user to add personal notes, “Remarks,” about

a part number or within an illustration heading. User
may enter the remark on the part number or in the
header.

Sets a marker at a current illustration or shows a list

of markers previously set. Think of this function as a
“bookmark.” This is helpful when sharing ETKA with
another user.

Displays all repair kits relating to the Main Group

of the current illustration. It can also provide the
breakdown of a part.

Prints visible text, illustration, or both illustration and

text.

Scrolls forward to the next page.

Scrolls back to the previous page.

Quickly pulls up search options such as Parts

Identifier, Base Part Number, ATP, Name, Part
Number, SDC-Code.
The Display Function List is a comprehensive
function which will be discussed on the next several
pages. There are 13 functions available at the model
overview screen and 19 in the vehicle catalog.


Display Function List

Search — Part Number (Alt+N) ETKA now recognizes the ET-2000

(SAP) part number format
(e.g., 079-253-034-S) when you use a
part number to initiate a search.

You can now use wildcards when

conducting a Part Number search.
Enter at least three characters of the
part number, preceded and followed
by an asterisk (e.g., *115561*, *561*,
*645*). The first 100 search results
(“hits”) which contain the sequence
of characters you’ve entered will be
displayed (i.e., If you enter *561*, all
materials with the sequence 561 will be
displayed as hits.)

In the event that a part has been superceded, you

would see that information on the screen above
as well.


 Display Function List

Search — Word (Spacebar)

When in a catalog, you can search for a part by a
word in its name, or to jump between Sub-groups.
Use this feature when at the Main Group Overview.
Note that this function is brand sensitive and is only
available if you are in a catalog.

When using the Word search, you now

have the option of either displaying
the search result list of hits or directly
displaying any illustrations that are
The Advanced Search Icon (or spacebar)
found. The default setting displays a list
takes you to this same screen even
of search results. When you select the
quicker!
“Illustration overview” option before
a search, illustrations are displayed
directly when entering a part name. If
you enter “motor” in the Name field
after selecting “Illustration overview,”
instead of just seeing the word
“motor” listed repeatedly on the search
result list of hits, you will be able to
choose what you need from seeing an
illustration of it. Changes made to the
Illustration overview checkbox are saved
automatically.


Display Function List

Search — ATP (Alt+F12)

This function allows you to enter a part number to

search for an application in the current catalog or all
catalogs. This list of catalogs includes the special
catalogs.

Note that this function is limited to the brand you

are working in. For example, if you want to find an
application for Audi, you have to be in the Audi brand
and if you want to find a Volkswagen application you
have to be in the Volkswagen brand.

Make sure to check which button is selected

(“Current Model” or “All Models”) as this will affect
the results of your search. To view a listing of the
part you’re interested in, choose a catalog from the
list and click “Choice” (or press the “Enter” key).
ETKA will take you to the catalog page where the
listing of the part will be highlighted.

You can now use wildcards when

conducting an ATP search. Enter
at least three characters of the part
number, preceded and followed by an
asterisk (e.g., *056115*, *115*, *zaw*).
The first 100 “hits” which contain the
sequence of characters you've entered
will be displayed.
An ATP search that results in no hits in
the current market now automatically
displays an overview of all the markets
in which hits have been found.

10
 Display Function List

Search — SDC-Code

To search by base part number, you must enter

the last six digits of the base part number (the
Main Group and Sub-group). You must be in a
catalog (beginning with the Main Group and Sub-
group) to use this function.

The most exciting new ETKA search

feature is that you can now launch
a part search by entering the SDC
(Component Code). All you need
to do is select the model for which
you are entering the SDC code. SDC
codes can be up to four alphanumeric
characters long. The Illustration
overview is displayed automatically
if your search results in unique hit.
Hits are marked with a green arrow
on the illustration text page. Your
subsequent navigation steps are
identical to navigation when using the
word search function.

11
Display Function List

Search — Base Part Number

To search by base part number, you must enter the

last six digits of the base part number (the Main
Group and Sub-group). You must be in a catalog
(beginning with the Main Group and Sub-group) to
use this function.

12
 Display Function List

Search — Part Identifier

You can use the base part number

to determine the parts identifier and
vice versa. After selecting the “Show
Parts identifier” option and inputting the
base part number, click on “Search” (or
use “Enter” when cursor is positioned
in the field where the number has been
entered) to get the parts identifier. Or
after inputting the assigned four-digit
parts identifier and selecting the “Show
Base Part Number” option, press
“Search” (or use “Enter” when cursor
is positioned in the field where the
number has been entered) to get the
base part number.

13
Display Function List

Catalog Information —
V-Pages (Alt-V)

The ETKA V-Pages provide you with a wealth

of information about ETKA. The V-Pages serve
as a comprehensive online resource containing
information about part numbering and ETKA,
in general, as well as providing detailed vehicle
information for the models in the selected catalog.

14
 Display Function List

Catalog Information —
V-Pages (Alt-V)

The following chart presents content highlights of V-Pages.

V-PAGE TOPIC PURPOSE

Introduction Provides basic overview of the part numbering system

Ordering Instructions Lists instructions to follow when ordering parts (European specific)

Symbols Provides detailed list of ETKA Symbols

VIN Number Provides basic breakdown of VIN architecture

Nation Code Lists the countries abbreviated by nation codes

Model Overview Lists all model combinations for a particular model

VIN – Numbers Overview Lists VINs with corresponding production dates

EC (Engine Codes) Overview Lists all engine codes for a model. Includes displacement (1.8, 2.0
liter, etc.), horsepower, number of cylinders, and transmission types

Engine Numbers Overview Lists engine numbers with corresponding production dates

NOTE: If “Engine Numbers Overview” appears grayed out, it is not an

error. Germany has stopped publishing this information and is using
engine code overview and production date information instead.

TC (Transmission Codes) Overview Lists all transmission codes for model

Transmission Numbers Overview Lists transmissions; also supplies period of installation, engine
displacement, number of engine cylinders, and engine horsepower

NOTE: If “Transmission Numbers Overview” is grayed out, it is not an

error. Germany has stopped publishing this information and is using
transmission codes overview and build dates information instead.

Color Combination Lists color combinations; includes reference to the two-character

sales color code and three-character paint code

15
Display Function List

V-Pages – Paint Codes

This function allows you to access the three-character

paint code for touch-up and spray applications. This
paint code can be used to order paint through the
Excelda Dropship program. Paint is available in both
aerosol cans and pen applicators (traditional brush
applicators have been replaced).

NOTE: For questions or concerns regarding the Paint

Program, contact Excelda at 1-800-550-4062.

16
 Display Function List

ETKA Symbols

A great deal of information about a part can be Another way to determine if a repair kit
determined by knowing what the symbols used in is available for a part is to click on the
the catalog mean. Repair Kit icon:

For instance, when you see an asterisk (*) in front

of the part number, if you know that this means the
part is also supplied as part of a repair kit, you can
increase your customer’s satisfaction by supplying
the customer with all the needed parts for a repair.
In another case, if you didn’t have the individual part
in stock, and you knew that the part was a part of the
repair kit, in an emergency, you could borrow the part
from a kit.

Some warranty repairs require the use of a

remanufactured part instead of a new part. If you
understood that the “greater than” (>) symbol in
front of the part number meant that the part was
available as a remanufactured part, you would
avoid what could be the very expensive mistake of
ordering a new part instead.

17
Display Function List

ETKA Symbols (cont’d)

SYMBOL PLACEMENT MEANING
x In the quantity column “As required”-- There are many of these parts on the vehicle and
you will need to find out how many the customer or technician
needs.
* In the quantity column “Per meter”-- Parts like fuel line and brake tubing are supplied in
running meters.

* In front of the part number Part is also supplied in a repair kit.

* After an engine, gearbox “Estimated number”-- exact number to be released later

or chassis number

> In front of the part number Also available as a remanufactured part (refer to Exchange Parts
section under Special Catalogs)

# In front of the part number An exchange part for which the corresponding core part must
be returned

fi In front of the part number Results within ETKA are proposals, which are to be checked for
correctness by the user.

b In front of the part number Bonus part (Germany only)

c In front of the part number Classic part (Germany only)

d Before genuine part Part will be specially manufactured when orders. (See Parts
number bulletin 0-181)

d In the name column Production date

f In front of the part number Vehicle intelligent part

n In front of the part number Part is available in standard and small parts range.

+ In front of the part number More than one significance: see symbols B, C, F or N

( ) In the POS (position) column Part is NOT AS illustrated, but it corresponds to the figure
without brackets.

- In the POS (position) column Part is NOT illustrated.

18
 Display Function List

ETKA Symbols (cont’d)

SYMBOL PLACEMENT MEANING

>> In the name or remarks
column at VIN, transmission
or engine number
f In the name column
Indicates from/to. This is one way of indicating a “break point”. For
example:
>> 8H-4-015 700 = up to this VIN
8H-4-015 701>>= from this VIN on
Remember, if an asterisk (*) is present after an engine, gearbox, or
chassis number, this is an estimation.
VIN number or production number

g In the name or Transmission number

remarks column

m In the name or remarks Engine number

column

m In the model column Optional extra

s In the model column Special sales campaign or special equipment

pr In the model column Primary equipment

mm In the name or Millimeter

remarks column

lhd In the name or Left-hand drive

remarks column

rhd In the name or Right-hand drive

remarks column

, In the model and / or “A listing follows” (e.g., Q1A, Q1D) -- Separates similar
(comma) remarks column items, i.e., countries PR Codes (this indicates either/or, as in
this PR code or that one)

; In the model and / or A separation of the details (e.g., “USA” Golf GL, GTI; “CDN”
(semicolon) remarks column Golf CL)

19
Display Function List

ETKA Symbols (cont’d)

SYMBOL PLACEMENT MEANING

: In the model column The details in front of and behind the colon are in a forced
(colon) connection (e.g., PR-Q1A:3L1, 3L3:7P1).

+ In the model and / or The details in front of and behind the plus sign are in a forced
remarks column connection (e.g., 3L4+3L5+3PN).

/ In the model column The details in front of and behind the slash are in a forced
connection (e.g., 3L4/3L5/3PN).

- In the remarks column To (through/up to)

4S Car identification 4-speed manual transmission

5S Car identification 5-speed manual transmission

6S Car identification 6-speed manual transmission

3A Car identification 3-speed automatic transmission

4A Car identification 4-speed automatic transmission

5A Car identification 5-speed automatic transmission

SA In the model column Automatic transmission shiftless

HA In the model column Rear axle final drive/differential

VA In the model column Front axle final drive/differential

VG In the model column Transfer box

Around a group of position A bracket around a group of position numbers within an illustration
numbers in an illustration indicates that materials are also available as part of an assembly in
the parts program.

No In the model column For ALL models or codes in the header

designation

20
 Display Function List

Test Your Knowledge

For each of the following scenarios, write down the

ETKA symbol (and if necessary, its location) that
would accompany the information in the catalog.

Description ETKA Symbol

A customer comes in and requests a

remanufactured part for his at-home engine repair.

You receive a repair order requesting a repair kit for

a brake repair.

A remanufactured part is available and the used

part (core) must be returned.

When looking up a part, you notice ETKA has no

illustration for it.

The quantity of parts needed for a repair varies,

depending on the repair being performed.

21
Display Function List

Catalog Information —
ELA-Pages (Alt-A)

ELA-Pages provide a listing and descriptions of the

Primary Options (PR Codes) for a particular model
year. You must be in a catalog to use this function.

22
 Display Function List

Identification Codes —
Engine Code (F9)

This function displays a list and description of all

engine codes. You can type an engine code in the
input box and ETKA will scroll to the description.
You can also sort by clicking on a category at the top
of the page.

23
Display Function List

Identification Codes —
Transmission Code (F7)

This function displays a list and description of all

transmission codes. You can type a transmission
code in the input box and ETKA will scroll to the
description.

24
 Display Function List

Special Catalogs -
Standard Hardware

Search for hardware throughout the complete ETKA

catalog. For example, to view all available screws,
enter “screw” in the NAME box.

In the “Chemical Materials” and “Standard

Hardware” special catalogs, the most recently
used words or numbers in a search are saved
and you can retrieve them from a drop-down
list by clicking on the down arrow alongside
any one of the fields. This function is identical
to the Search function in the main catalog.

25
Display Function List

Special Catalogs — New and

Dropped Parts

Choosing an update from the list provides a listing of

new and dropped parts.

26
 Display Function List

Special Catalogs — Exchange Parts

View all exchange parts in a Main Group/Sub-group,

or enter a part number to check for an exchange part.

Look at Characteristic Features for

additional information on the part you
have selected.

27
Display Function List

Service — Info on ETKA

This function displays what update you are using and

provides other computer system information.

Select Language

This function allows you to choose

the language you would like
to use in ETKA.

28
 Display Function List

Zoom Illustration

Illustrations are available to help you see what a

particular part may look like and / or where it can
be found on the vehicle. Illustrations can be helpful
if you are unsure of a part’s name, but know the
location of the part on the vehicle. With illustrations,
you can zoom in to look at a part in detail and zoom
out to determine the part’s location. The illustration
may not reflect the exact part, but will show the
location and shape.

29
Display Function List
You now have seven new zoom
functions available to you for closer
examination and greater ease of
manipulation when you’re viewing an
illustration text page.
Five of the new functions can be
accessed via the zoom toolbar in the
upper left corner of the illustration you
are viewing.
You can click here to zoom in,
gradually increasing the size
of the illustration. You can move the
enlarged image, isolated within the blue
rectangle in the illustration overview,
by clicking on and holding down on
the mouse button to drag the blue
rectangle.
Unless you are already in the full
overview mode, you can also
zoom out to decrease the size of an
illustration.
You just need to click on the
button and then click and hold
in the area of the illustration you’d like
to isolate. A blue rectangle will appear
which allows you to see a close-up view
and an overview simultaneously.
You can click on this button for
a full view which displays the
complete illustration. This feature is
deactivated if you are already in the full
view mode.
30
You click on this button to access the
magnifying glass feature and then move
your cursor over the illustration. When you do so,
a square area of the illustration under your cursor
is magnified. The magnifying glass feature is
automatically deactivated as soon as the cursor goes
outside of the illustration. The magnifying glass can
only be used in the full view. You can also click on
a numbered hotspot in the area displayed by the
magnifying glass and ETKA will take you to that part
in the text.
You also have two ways to adjust the width of the
illustration:
Clicking on the adjust width button in the
upper right corner of the illustration you are
viewing will change the width of the illustration or of
the zoomed-in area. A button bearing one arrow is
displayed just to the left of the vertical bar, dividing
illustration(s) from the text of parts list. The width
of the illustration can be increased by clicking on the
button with an arrow pointing to the right and
then reduced by clicking on the button with an arrow
pointing to the left.
SPLITBAR
In between the illustration and the parts list,
there is a vertical divider. You can use your cursor
to move the “splitbar” to suit your preferences.
Just click on the splitbar and, holding down the
left mouse button, drag the splitbar right or left.
The area for the illustration and the parts list will
be increased or decreased. The new position is
saved so that you can switch between the default
and the new position by using the adjust width
button (see above). The same result—going
between the default width and your preferred
width—can be obtained by double clicking on the
splitbar.
 Display Function List

You now have three improved features
relating to the illustration text pages:
• F2 or “Zoom Illustration”
By using the F2 shortcut key or the
“Zoom illustration” menu item, the
illustration is magnified. Pressing F2 a
second time returns the illustration to
the full overview.
• Movement
While the view of the illustration is
zoomed in on, the illustration area can
be moved around.
You can now browse illustration text
pages while the System Remark
window is open. You can display the
previous or next page of an illustration
text page even while you have a System
Remark window open in your current
view. The System Remark window
closes automatically when you page to
the next or a previous view or when you
click on a part shown on the illustration
page, without you having to click on OK.

• Illustration overview
When you zoom in on an illustration, a
small illustration overview appears. The
currently displayed magnified area is
identified in the illustration overview by
a blue rectangle. The area displayed in
the blue rectangle can be moved around
by moving the blue rectangle. The area
which is not displayed is shaded in grey.
The illustration overview can be moved
as well. The position of the illustration
overview is saved; if you select full
overview and then chose to zoom again,
the illustration overview will appear in
the same position as it did originally.

31
Part Selection

The FI Search: Finding a Part Using

a VIN

ETKA uses the Internet to retrieve vehicle data for a

specific VIN (Vehicle Identification Number). ETKA
software directs the computer to find the parts used
for the particular vehicle, which are then highlighted
in the illustrations.

Whenever possible, it is always preferable to search

for a part number using a VIN. There is less room for
error, and you have access to the PR Codes for that
specific vehicle.

NOTE: This started in 2001 with partial VIN

functionality in a limited number of vehicles and full
VIN functionality in 2002 (with exceptions). Make
sure that the catalog you are in shows the “FI
Suggestion” comment just below the FI Search field.

You can find the VIN on the Vehicle Data Label, which
is found in the vehicle’s spare tire well area, and in
the Owner’s Manual Maintenance Record.

VIN Number
Model Number

Engine Code
Trans Code
Paint Code
Interior Trim Code
PR Codes
Leather Trim Code

32
 Part Selection

You can copy and paste the VIN from

Once you have a VIN, you can start searching for another document if your system
vehicle information. allows it.

1. Type the VIN: WAUKD78P67A005972 into

the FI Search field at the top of the ETKA
screen. Press “Enter” to access the Car
Identification screen. From here, you can
view several key items for this specific
vehicle. For example, in this case, the
Engine Code is AWM and the Interior Trim
code is GA.

The VIN will bring up Car Identification

and “Info” screens for most VIN’s from
1996 even though the catalog may not
be FI active.

33
Part Selection

2. Click on the “INFO” button to bring up the “Car

Data” screen.

When the Car Data screen first comes up, a list of

PR Codes appears:

34
 Part Selection

Clicking on the “Country Codes” tab will display

what country the vehicle was built for:

• X9A = USA
• X9B = Canada

Clicking on the “Other” tab brings up a screen

which shows:

• Interior trim code

• Exterior Color
• Paint Code
• Date of production

Clicking on the “EC Overview” (Engine Code

Overview) tab brings up information related to the
engine, including:

• engine code
• engine size
• what gearbox version is compatible
• the time frame that the material was used in
production (mounting time)

Clicking on the “TC Overview” (Transmission

Codes Overview) tab provides you with
information about the transmission including:

• transmission code
• mounting time
• other technical information

35
Part Selection

3. Clicking on “BACK” will always return you to the

Car Identification screen. Click on “BACK” now.

4. Click on “OK,” which will take you to the specified

parts information for this VIN in ETKA. You can
search for part numbers specific to this VIN from
2001 model year forward when a full green circle
is displayed in the table of models for Audi.

36
 Part Selection

Test Your Knowledge

Using the VIN: WAUKD78P67A005972, find the

Engine Code, Transmission Code and Roof color.

PART PART NUMBER

Engine code

Transmission code

Roof color

Using this same VIN, find the PR Codes for the Base
Chassis and Alternator.

PART PART NUMBER

Bumpers

Alternator

37
Part Selection

Using the VIN: WAUVT68E23A355053, we are

going to practice looking up some part numbers. In
this example, a Technician submits a repair order
requesting an oil pump for a 2003 A4.

1. Enter the VIN into the FI Search field and press

“Enter.” The Car Identification screen appears
populated for the specific VIN.
2. Click on OK and notice that the Car Identification
“F1 SUGGESTION” appears in red below the F1
Search field.
3. Select Main Group for an oil pump, and press
“Enter.”

A list of Sub-groups appears to the right of the

Main Group Selection.

38
 Part Selection

4. Scroll down until you find the Sub-group you

need. Select the bolded Sub-group and press
“Enter” (or double-click the Sub-group choice).
The bolded part numbers are specific to the VIN
and vehicle.

Press the spacebar at any time to search

by key word. The Advanced Search Icon
will also execute a quicker search.

39
Part Selection

5. Click on “oil pump.” This will take you to the

illustration and part number.

You will notice that an illustration appears to the
left of the part number. The part that you selected
will be highlighted on the illustration. If you click
on other parts, it will show you the various related
parts. This is particularly helpful in terms of customer
satisfaction, as well as increased sales, by allowing
you to identify and suggest related parts to your
customers.
You can even right-click on the illustration and select
Zoom Illustration to get a closer view of the part.
In this example, the part number for an oil pump is
06C 103 273 H
Follow these guidelines when searching for parts:
• Obtain the VIN whenever possible
• Gather a detailed description from customer
• Reference PR Codes found on Vehicle Data label
• Check for correct engine or transmission codes
• Check ETKA signs or symbols
• Check “M” or “PR” numbers
• Choose the Main Group
• Choose the Sub-group
• Eliminate parts that do not qualify, noting color
codes, right, left, etc.

40
 Part Selection

Test Your Knowledge

Using the following VIN: VAUVT68E3A55053, look up

the following parts:

PART PART NUMBER

Dual fan cowl

Remanufactured water pump

Alternator

Instrument cluster

Brake pedal

41
Part Selection

Suggesting Related Parts

When customers come to your Parts counter, you
have a unique opportunity to positively impact
the ownership experience. By soliciting the right
information from customers, you are able to
accurately identify their needs. Once you have
identified the correct part in ETKA, enhanced tools
such as illustrations can identify related parts that
may assist the customer in the vehicle repair.
For example, a customer comes to you requesting
spark plugs. Once ETKA helps you pinpoint the
correct part, it allows you to identify related parts,
such as an oil filter, air filter, spark plug wires, PCV
valves, belts, hoses. By bringing these related parts
to your customer’s attention, you may help your
customer avoid overlooking a needed part, which
may, in turn, boost your department’s productivity.

Test Your Knowledge

1. Your customer needs an oil pump for her 2007

Audi Q7, VIN: WA1BV74L57D076351. Using
ETKA, find the correct part number for this part.

PART PART NUMBER

Oil pump

Using the illustrations and text listings, list four

related parts (including part numbers) you could
suggest to your customer:

RELATED PART PART NUMBER

42
 Part Selection

2. Your customer needs a set of front brake pads for

her 2006 A6, VIN: WAUEL74F96N060453. Using
ETKA, find the correct part number for this part.

PART PART NUMBER

Front brake pads

Using the illustrations and text listings, list four

related parts (including part numbers) you could
suggest to your customer:

RELATED PART PART NUMBER

3. Your customer needs an oil filter element for her

2008 A5 Coupe, VIN: WAURV78T68A008915.
Using ETKA, find the correct part number for this
part.

PART PART NUMBER

Oil filter element

Using the illustrations and text listings, list two

related parts (including part numbers) you could
suggest to your customer:

RELATED PART PART NUMBER

43
Part Selection

Finding a Part without a VIN

In rare instances, you may not be able to get a VIN
from a customer. You can still search for a part
number by relying on the vehicle information (make,
model, and year) and a detailed description of the
part needed.
Ask your customers these questions to help
determine the right part(s) for them:
• Do you also need the related part? As appropriate
• Do you need help installing the part? Especially
if the part installation can be rather complex.
Sell benefits of having the part installed at the
dealership, including Audi Parts Warranty, special
tools needed, professional installation, labor, etc.

• What part(s) do you need? Name or description

• What is the year, make, model? When VIN is not For example, a customer comes in requesting a front
available license plate bracket for a 2006 AUDI A6 Avant.
• Do you have the existing part with you? As
appropriate 1. Select the Model from the drop-down menu: A6
• What problem are you experiencing? May provide
basic technical information; however, do not
attempt to diagnose the concern! If the customer
is unsure, recommend that he bring the vehicle to
the Service Department for inspection.

44
 Part Selection

2. Select the Year from the drop-down menu: 2003.

3. Select appropriate Main Group: Body.
4. Press the spacebar once to bring up the Search
screen, and type “license plate” in the Name field.
5. Click on Search.

6. Scroll to: “license plate bracket,” and click on

“Choice” to display the highlighted part number.

45
Part Selection

7. Click on the appropriate color code line (below

the part).

In this case, the part number for a license plate
bracket for a 2004 Audi A6 Avant is 4BO 807 285 N
3F7.
External colors are filtered
automatically, which is helpful in
terms of a convertible. The external
color code contains four alphanumeric
characters. The first two characters
specify the chassis color and the last
two characters specify the external
color of the roof. This “external
color combination” is included as an
additional criterion for the FI logic
comparable to the logic of the EC and
TC fields.

46
 Part Selection

In some instances, multiple choices may appear for a 1. Select Model: A4

part description. Without a VIN, you may need to go 2. Select Year: 1998
through a process of elimination to select the correct
3. Select Main Group: Body (or hit the spacebar to
part number. In this next example, we are going to
bring up Search screen).
locate a left front interior door trim panel for a 1998
A4 Avant. This particular model is a four-door with
cloth interior. The trim code is AS.

47
Part Selection

4. If you clicked on the Main Group, “Body”, scroll

down until you see your choice, “door trim panel”
in the list. If you, instead, pressed the spacebar,
type “door trim panel”, and click on “Search”.
Several results appear. Since you know that the
interior is cloth, choose the result that specifies
cloth.

5. Click “Choice” to continue.

6. Choose the door trim panel that specifies front,

since this is for a front door.

48
 Part Selection

When you click on this selection, several part

numbers will appear. How do you know which
one to choose?

Going back to our part description, the part is for

an A4 Avant model with cloth interior trimmed in
leather (PR Code: NOE). Reviewing the Model
PR Code
column, only one part matches this PR Code.
Review the Remarks column to see if Trim Code:
Trim Code
QU appears.

7. Select the correct color code U26 (identified by

Trim Code: QU).

8. Select the correct part number. In this example,

the correct part number for a left front interior
door trim panel for a 1998 A4 (Avant) is 8D1 867
103 C U26.

49
Part Selection

In Parts Information, multiple

supersessions can now be
displayed. When multiple
supersessions are displayed, there is a
checkbox in front of each superseded
part number as well as in front of
the individual part numbers in the
supersession. The part number can
easily be transferred to the order form
or depot order forms.

To select it, you need only to click

on the checkbox in front of the
supersession you require:

• No checkboxes are displayed if none

or only one part number can be
classified as a supersession
• The checkboxes can be activated
individually or all together
• Hold down the CTRL key on
your keyboard and click on all of
the checkboxes of the parts you
require in order to select multiple
supersessions
• If you do not click on any
supersession, the superseded part
number stays marked
• To cancel your supersession
selection(s), select the part number
of the superseded part
• If the “<S> Supersession”
checkbox is selected, all displayed
supersessions are automatically
selected
• Replacement parts are identified
through highlighting and are
displayed by doube-clicking on the
part number in the “Additional Info”
field

50
 Part Selection

If market and / or technical information

is available for a part number, it is
displayed by clicking on the “Additional
Info” field. You can find specific
marketing information displayed for
your country and you can now view
information supplied directly from
manufacturers or importers, which may
include automatic daily updates. Use
the same log-in information you enter
when creating ETKA tickets to get onto
the Support Web (Press the Function
key; choose “Service”; choose Support
Web).

51
Part Selection

Test Your Knowledge

1. A customer comes in and needs a Middle Exhaust

Silencer and Dual Clamp for a 1997 A8. The
Engine Code for this vehicle is: AEW. Find the
correct part numbers:

PART PART NUMBER

Middle Exhaust Muffler

Dual Clamp

2. A collision shop calls and needs a left interior door

trim panel (center part) for a 1998 Cabriolet. This
vehicle has leather trim with a Trim Code: KP. Find
the correct part number:

PART PART NUMBER

Left front interior door trim

panel (center part)

52
 Quick Access to Common Functions

Within ETKA, you can take shortcuts to common Jump to Illustration

functions.
• Right-click anywhere on the illustration-text
When a selected part is found in another illustration,
screen. If searching by VIN (FI-active), you have
after highlighting the appropriate part, right-click
access to a list of all of a vehicle’s PR Codes for
to get a menu which gives you the option to
this page and their definitions.
immediately jump to the main illustration of the part
• You can also access PR Codes for a part by
found in ETKA.
double-clicking on a part number and selecting
the Additional Information (car) icon:

If you are not searching for parts using a

VIN, you may not be able to immediately
access PR Codes for a vehicle.

53
Quick Access to Common Functions

Last Illustration
This function allows you to go back to the previous
illustration you were viewing.

54
 Quick Access to Common Functions

Next Appearance
Type in the base part number (in the example below,
601025) in the Base Part Number field and you will
notice that green arrows appear next to particular
part numbers. Right-click and you will see a menu
with “Next Appearance” on it. Click on “Next
Appearance” to highlight the next part on the list with
the same base part number. You must be in a catalog
to use this function.

NOTE: If more than one illustration contains the

base part number, ETKA will continue on to the last
appearance.

55
Quick Access to Common Functions

Data History
Right-click and select “Data History.” This will list all
of the historical data for the catalog page you are on.
Note that this information is not available on
all models.

This feature may help you sell obsolete

inventory.

56
 Service Support-Web

Overview
The Service Support-Web is used to report catalog
errors within ETKA. This is how ETKA gathers its
data from users so that the necessary corrections
can be made. Once the error is verified, ETKA will be
updated with the correction.
NOTE: ETKA Support-Web is not to be used for
inventory checks, order tracking, or reporting
application errors with the ETKA system. ETKA
Support-Web is only to be used for catalog error
reporting and for technical catalog issues.

To access ETKA Support-Web, a dealer must first

sign up for this service. For more information,
please see the job aid, Support-Web: How to Add
a New User in myETKAinfo. The process of adding
a new user in myETKAinfo is restricted to ETKA
administrators.

57
Service Support-Web

This is how authorized users log onto ETKA Support-

Web:

1. Click on the Display Function List icon.

2. Select “Service.”
3. Select “Support-Web.”
4. At the ETKA Online Services login pop-up screen,
enter your myETKAinfo ID, Username and
Password.
5. Click on “OK.”

NOTE: If you log out improperly - by closing your

Internet session instead of clicking on the logout
icon, you may receive an error message when you
attempt to log back on to the ETKA Online Services
and be locked out of the system. Your remedy, at this
point, is to attempt to log back in again after half an
hour has elapsed.

If you forget your password, click on this

link to request a new one. Your new
access data will be sent to the email
address you provided when you set up
your account.

58

Create an ETKA Ticket
1. At the Support Tab, complete the requested
information under the Vehicle Data and Additional
Information fields.
If you initiate a ticket from ETKA with the
VIN entered and the material in question
highlighted, all of the fields under Vehicle
Data and Additional Information will be
automatically populated when you open
ETKA Service Support-Web.
2. At the Category field, click on the down arrow to
produce a drop-down menu from which to choose
the category of the catalog error you wish to
report.
Service Support-Web
3. Once the category is chosen, you must enter
the Subject, which is the EPIS Number (EP),
Illustration Number (BT), and Position Number
(POS). For example: EP 249 BT 713-20 POS (1).
Correctly naming your ticket is critical as
this is what the Parts Specialist (and if
applicable, the Catalog Specialist) sees
in their inbox. This information is helpful
in sorting the tickets to the appropriate
Catalog Specialist in a more efficient
manner, which means the error you are
reporting gets corrected more quickly.
59
Service Support-Web

4. In the required Request field textbox, write a

complete description of the catalog error you are
reporting.

60
 Service Support-Web

5. Click “Send” to submit the request.

6. Check your ETKA system Inbox for a response to
your request.

If answer is satisfactory, click “Accept.”

61
Service Support-Web

7. Review the response to your request.

You can either “Accept” or “Return” (indicating

you reject the solution you receive) the response.

If you choose “Accept,” go to Step 9 to evaluate

the process and archive your ticket. If you choose
“Return,” continue with Step 8 to return the
request back to the Parts Distribution Center
(PDC) for further consideration.

If answer is not satisfactory, ticket can be returned

with comment. Click “Return” to add explanation.

62
 Service Support-Web

8. At the Explanation dialog box, input the terms of

your dispute and then click “Send.”

63
Service Support-Web

9. Once you’re satisfied with the solution and have

clicked on “Accept,” evaluate your experience with
the processing of your request. This completes
the support process and archives your ticket.

Complete the evaluation and then click “Archive.”

64
 Service Support-Web

Service Support Archive

For your convenience, the Service Support-Web
keeps an archive of your messages. With this
feature, you can track the status of your messages
so that you can see the status of your ticket. You
can also retrieve a previous message for later use if
necessary.

65
 Service Support-Web

10. At the ID Search field, enter the ticket number

you are looking for.

There are also several search options

available in the Ticket Archive:

Brand Last Name

Category
Ticket ID Number Date Range

66
 Service Support-Web

If this is a ticket you are authorized to retrieve, the

ticket will appear.

If you are not authorized to access the ticket, the

following message will appear:

67
Additional Resources

What if you can’t find a part in ETKA? Or what if

ETKA is not available and you need to manually
look up a part? In these instances, there are other
resources to help you find a part. These include:

People

• Coworkers
• Parts Manager
• Parts Applications Specialist / ETKA Specialist
• Parts Dealer Support: 877.489.2834

Other Resources

• Parts bulletins
• ELSAWeb
• Accessories catalogs
• Service bulletins and circulars
• Vehicle Ordering Guide

Job Aids

• Main Groups and Sub-groups

• Advanced ETKA Keystrokes
• ETKA Symbols
• Support-Web: How to Add a New User in
myETKAinfo (restricted to ETKA administrators)

In addition to specifying a disk for

backup files, it is now possible to
indicate any path for saving and loading
ETKA. For the ET Master 2000, loading
and saving is only possible on the
network. All clients (both “fat” and
“thin”) can save their data in a local
directory as well.

68
 Answer Key

Test Your Knowledge

(Released Fall 2007)

Page 21 – ETKA Symbols

For each of the following scenarios, write down the
appropriate ETKA symbol:

Description ETKA Symbol

A customer comes in and requests a >

remanufactured part for his at-home engine repair.

You receive a repair order requesting a repair kit for * (in front of the
a brake repair. part number)

A remanufactured part is available and the used # (in front of the

part (core) must be returned. part number)

When looking up a part, you notice that ETKA has -

no illustration for it.

The quantity of parts needed for a repair varies, X

depending on the repair being performed.

69
Answer Key

Page 37 – Car Identification

Codes and PR Codes
Using the VIN: WAUKD78P67A005972, find the
Engine Code, Transmission Code and Roof Color:

PART PART NUMBER

Engine code BUB

Transmission code HXZ

Roof color AZ

Using this same VIN, find the PR Codes for the Base
chassis and Alternator:

PART PART NUMBER

Bumpers 2JD

Alternator 8GU

Page 41 – Looking up Part

Numbers Using a VIN
Using the following VIN: WAUVT68E23A55053, look
up the following parts:

PART PART NUMBER

Dual fan cowl 8E0 121 207 D

Remanufactured water pump 06C 121 004 HX

Instrument cluster 8E0 920 950 PX

Front windshield 8E0 845 099 P NVB

Brake pedal 8E1 723 140

70
 Answer Key

Pages 42-43 – Suggesting

Related Parts
1. Your customer needs an oil pump for her 2007
Audi Q7, VIN: WA1BV74L57D076351. Using
ETKA, find the correct part number for this part.

PART PART NUMBER

Oil pump 079 115 103 S

Using the illustrations and text listings, list four

related parts (including part numbers) you could
suggest to your customer:

RELATED PART PART NUMBER

Round seal N 909 566 01

Gasket 079 115 131 A, 079 115 131

Bolt, with hex. socket hd. N 910 161 01

Bolt, with polygon socket hd. N 910 162 01

Gasket, Intake manifold 079 115 131 B

Washer N 011 666 15

2. Your customer needs a set of front brake pads for

her 2006 A6, VIN: WAUEL74F96N060453. Using
ETKA, find the correct part number for this part.

Using the illustrations and text listings, list four

PART PART NUMBER

Front brake pads 8E0 698 151 G

71
 Answer Key

Pages 42-43 – Suggesting

Related Parts (cont’d)
related parts (including part numbers) you could
suggest to your customer:
3. Your customer needs an oil filter element for her

RELATED PART PART NUMBER

Caliper carrier 1K0 615 125 B

Brake caliper (left) 8E0 615 123 B

Brake caliper (right) 8E0 615 124 B

Guide pin 251 615 219

Retaining spring 4F0 615 269

Dust cap 211 611 483

Bleeder valve 4F0 615 273

Brake disc (ventilated) 4F0 615 301 G

Bolt, Hex. HD. with Shoulder, N 010 241 24

Self-locking

Splash shield for brake disc (left) 4F0 615 311 A

Splash shield for brake disc (right) 4F0 615 312 A

Hex socket countersunk bolt N 106 483 01

Set of seals for piston housing 4B0 698 471 A

1 set of guide bushings 4D0 698 647

Lubricating paste G 000 650

G 052 150 A2

72
 Answer Key

Pages 42-43 – Suggesting

Related Parts (cont’d)
2008 A5 Coupe, VIN: WAURV78T68A008915.
Using ETKA, find the correct part number for this
part.
Using the illustrations and text listings, list two

PART PART NUMBER

Filter element with gasket 079 198 405 B

related parts (including part numbers) you could

suggest to your customer:

RELATED PART PART NUMBER

Sealing cap 079 115 433 A

Oil cooler 079 117 015 A

Plug with seal 079 115 401 M

Bolt with polygon socket hd. N 101 961 03

73
Answer Key

Page 52 – Looking Up Part

Numbers Without a VIN

1. A customer comes in and needs a Middle Exhaust

Silencer and Dual Clamp for a 1997 A8. The
Engine Code for this vehicle is: AEW. Find the
correct part numbers:

PART PART NUMBER

Middle Exhaust Muffler 4D0 253 409 F

Dual Clamp 357 253 141 A

2. A collision shop calls and needs a left interior door

trim panel (center part) for a 1998 Cabriolet. This
vehicle has leather trim with a Trim Code: KP. Find
the correct part number:

PART PART NUMBER

Left front interior door trim 8G0 B67 329 P 9US

panel (center part)

74