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There are many definitions of knowledge management. We have developed this one since
it identifies some critical aspects of any successful knowledge management programme:
Some of the most common reasons that makes having a knowledge management
solution imperative:
Chethan.M chethm@gmail.com
KM ISiM
The Essentials
Most programmes will leverage value through knowledge by concentrating on just a few
of these seven levers:
The development of KM
Chethan.M chethm@gmail.com
KM ISiM
Practices
A wide variety of practices and processes are used in knowledge management. Some of
the more common ones are shown in the table below:
Creativity Techniques
Data Mining
Text Mining
Creating and Discovering Environmental Scanning
Knowledge Elicitation
Business Simulation
Content Analysis
Communities of Practice
Learning Networks
Sharing Best Practice
After Action Reviews
Sharing and Learning
Structured Dialogue
Share Fairs
Cross Functional Teams
Decision Diaries
Knowledge Centres
Expertise Profiling
Knowledge Mapping
Organizing and Managing
Information Audits/Inventory
IRM (Information Resources Management)
Measuring Intellectual Capital
A large number of tools, many computer based, are also significantly boosting the
effectiveness of knowledge management. We have identified over 80 categories (often
overlapping), including:
Chethan.M chethm@gmail.com
KM ISiM
KM today (catch-all?)
• There is a great risk today of KM over-reaching itself
The scope of KM
KM mechanics
• Information management may well be considered the first wave of KM (and is
still often considered synonymous with KM)
• Information management tries to make the right information available to the right
person at the right time though a variety of database driven information
applications
• Information management tools try to capture the human experience of knowledge
through the collecting, classifying, disseminating, searching, indexing, and
archival power of technology
Limitations of mechanical KM
KM culture
Chethan.M chethm@gmail.com
KM ISiM
KM systems
• KM succeeds fully when it is woven into the fabric of an organization and
becomes intrinsic to an organization’s processes
• Common practices include –
– Formal KM leadership
– Formal rewards and recognition for KM oriented work
– Tools and mechanisms that encourage knowledge sharing
– Development of knowledge bases
– Intellectual asset management
– Metrics to evaluate KM initiatives
KM systems today
• In many ways, the systemic approach is the logical culmination of KM mechanics
and KM culture
• Many KM systems are however not yet robust enough –
– KM metrics (surveys, benchmarking, cost/benefit studies, service
evaluation) are still an inexact science
– Knowledge workers are often KM resistant (KM is frequently considered
an oxymoron)
Chethan.M chethm@gmail.com
KM ISiM
KM readings/references
• Good sources on the internet include
– The KM forum (http://www.km-forum.org/)
– www.skyrme.com
– The CIO magazine’s knowledge management research center
(http://www.cio.com/research/knowledge/)
– The KMNetwork (http://www.brint.com/km/)
– The KM resource center (http://www.kmresource.com/exp.htm)
– Alberthal, Les. Remarks to the Financial Executives Institute, October 23,
1995, Dallas, TX
– Bateson, Gregory. Mind and Nature: A Necessary Unity, Bantam, 1988
– Bellinger, Gene. Systems Thinking: An Operational Perspective of the
Universe
– Bellinger, Gene. The Effective Organization
– Bellinger, Gene. The Knowledge Centered Organization
Csikszentmihalyi, Miahly. The Evolving-Self: A Psychology for the Third
Millennium, Harperperennial Library, 1994.
– Davidson, Mike. The Transformation of Management, Butterworth-
Heinemann, 1996.
– Fleming, Neil. Coping with a Revolution: Will the Internet Change
Learning?, Lincoln University, Canterbury, New Zealand
– Senge, Peter. The Fifth Discipline: The Art & Practice of the Learning
Organization, Doubleday-Currency, 1990.
Chethan.M chethm@gmail.com