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Troubleshooting
NTNM34DJ
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iii
Contents 0
Troubleshooting 5-1
This guide includes planning and installation information on the Site Manager
for Optical Multiservice Edge 6500 software. Site Manager is a nodal
management tool that you can use to operate, administer, maintain, and
provision network elements.
For specific information on how to use Site Manager for Optical Multiservice
Edge 6500, refer to the documentation for that product. Nortel technical
publications (NTPs) are available online and in print form.
For information on Site Manager online help, see Online help on page 3-11.
Audience
The following members of your company are the intended audience of this
guide:
• planners
• provisioners
• network administrators
References
This document refers to the following guides and NTPs:
• Optical Network Manager Applications Platform Interface Login User
Guide, 450-3101-012
• Optical Network Manager Applications Platform Installation and
Administration User Guide, 450-3101-201
• Optical Network Manager Applications Platform Planning Guide,
450-3101-601
• Optical Multiservice Edge 6500 Data Application Guide, NTRN15BA
• Security and Administration, 323-1851-301
• Performance Monitoring, 323-1851-520
• Alarm and Trouble Clearing, 323-1851-543
Text conventions
The following table lists the text conventions used in this document.
Hardkey combinations The plus sign (+) is used to indicate that you must Press Shift+:
press two keys at the same time.
Return key The return key symbol (↵) is used to indicate that cd /tmp ↵
you must press the return key.
User input Angle brackets are used to indicate variable input. Enter <hostname >
Supported features 1-
This chapter lists the features supported by Site Manager for Optical
Multiservice Edge 6500 Rel 3.0.
Supported features
Site Manager for OME6500 Rel 3.0 provides support for the following
functions:
• fault and alarm management
• equipment and facility management
• PM viewing and threshold setting
• upgrades and release management
• backup and restore
• protection provisioning, status and exerciser
• shelf level view
• security management
• nodal connection management
• standalone help viewer
• synchronization management and protection
• inventory
• BLSR/MS-SPRing provisioning
• DCN provisioning (comms setting management)
• Data services (L2SS and RPR)
• Test access
• Login manager
• auto-refresh
• equipment group
• general broacast
• Download Site Manager for a PC from OME network element
Table 1-1 to Table 1-9 describe the various items that can be found under each
menu in Site Manager for OME6500 Rel 3.0.
File menu
Table 1-1 describes the items in the File menu.
Table 1-1
File Menu
Login Login opens the Login dialog box requiring connection and
security information for the network element to be logged
into.
Autologin Initiates log in to the network element using the user ID and
password of the previous successful login.
Login as Opens the Login dialog box for the selected network element
which allows the user to log in to the network element with a
user ID and password.
Note: Passwords are case sensitive
When multiple nodes are selected, each selected node will
be logged in using the first userid and password.
Multiple "Login As…" dialogs will not be displayed.
Table 1-1
File Menu (continued)
Logout The node will be logged out but the representation will be left
in the Navigation Tree. If that node is not being used as a
gateway for any other node in the navigation tree, the socket
will be closed and no connection will be maintained with that
node.
Disconnect All nodes will be logged out (if logged in), disconnected and
removed from the tree. A confirmation dialog will be
presented to the user before this action is completed.
Show Nodal Shows the Nodal Manager instance for the selected NE in the
Manager navigator. Only visible in File menu when a network element
is selected in the navigator.
Close Nodal Closes the Nodal Manager instance for the selected NE in the
Manager navigator. Only visible in File menu when a network element
is selected in the navigator.
Open in new Opens the Nodal Manager instance for the selected NE in the
Window navigator in a separate window from the main window. Only
visible in File menu when a network element is selected in the
navigator.
Exit Logs you out of the network elements (if logged in) and closes
the Site Manager application
Edit menu
Table 1-2 describes the items in the Edit menu.
Table 1-2
Edit Menu
Tools Menu
Table 1-3 describes the items in the Tools menu.
Table 1-3
Tools Menu
Comm log Displays the Comm log dialog box for the network element
you selected. The Comm log dialog box will display all TL1
commands, responses and autonomous messages
between the NE and Site Manager.
TL1 Command Displays the TL1 Command Builder. Use this window to
Builder edit and run TL1 commands or to build, edit, and run scripts
Mib Browser Opens the Mib Browser interface, which allows you to
manage networking devices through the Simple Network
Management Protocol (SNMP)
Nodal SLAT Assistant Provides access to the Nodal SLAT Assistant Tool which
Tool guides the user through the commissioning process of an
OME6500 Broadband network element.
Note: The Nodal SLAT Assistant Tool is located in the
Optical Multiservice Edge 6500 sub menu, that you will find
under the Tools menu.
Fault menu
Table 1-4 describes the items in the Fault menu. For more information about
alarms, refer to Alarm and Trouble Clearing, 323-1851-543.
Table 1-4
Fault menu
Active Alarms Opens the Active Alarms application and provides the
following capabilities:
• Display (sorted) list of Alarms
• Display selected alarm details
• Provide filtering of alarms based on severity
• Allows either auto-refresh or manual refresh of alarms list
• Allows consolidation of all logged in NEs alarms
• Allows to launch on-line help by click the How to Clear
button
Active Disabled Allows the user to view active alarm points that have been
Alarms disabled through the alarm profiles. Also allows the user to
perform a manual refresh of alarm list.
Alarm Cut-Off Opens the Alarm Cut-off dialog box and allows the user to
clear audible alarms.
Clear Security Opens the Clear Security Alarms dialog box and allows the
Alarms user to clear security alarms.
Restart Opens the restart application and allows the user to perform a
Cold/Warm restart of the software on any circuit pack in the
NE.
Update on Data Enables (check mark displayed) or Disables (check mark not
Changes dsiplayed) the auto-refresh of data other than active-alarms
or events. Enabled by default.
Configuration menu
Table 1-5 describes the items in the Configuration menu.
Table 1-5
Configuration menu
Node Information •Displays and allows the user to provision shelf attributes
•Displays and allows the user to provision Time of Day (NTP
provisioning)
• Display and allows the user to provision system wide
defaults
Shelf Level View • Shelf level view provides a graphical view of the inventory of
the NE, the provisioning of the various equipment, and the
alarm information on a per circuit pack basis.
• Represent the various states of the circuit packs in graphical
forms.
• Provide access to both Equipment & facility, and Active
alarms applications.
• User can provision new equipment in empty slots and
perform lamp test.
TMUX Provisioning The TMux Provisioning Tool guides the user through the
Tool facility and cross-connect provisioning required to make a
Transmux connection.
Note: The TMux Provisioning Tool is launched from the
Nodal Cross-Connects application.
Test Toolkit This application allows the user to retrieve, add, edit, and
delete test access sessions
Backup and Opens the Backup and Restore Manager application and
Restore allows you to maintain backup copies of the network element
database as well as restore the network element database.
The user can:
• request an NE to save its configuration to a repository
• request an NE to restore its configuration from a repository
• provide a FTP server to allow the host running Site Manager
to act as a repository.
Alarm profiles The Alarm profiles feature provides the ability for users to set
up alarm profiles for an alarm class.
The OME6500 NE provides three non-editable predefined
profiles (On, All Off, and Factory Default) and allows for three
more predefined profiles to be user editable on the NE.
A profile contains all the alarm points applicable for the alarm
class and a status - enabled or disabled - for each of them. A
profile can be applied to an object (individual facility or circuit
pack) of that alarm class to quickly and conveniently disable
multiple alarm points. Additionally, a default profile can be set
for an alarm class so that when a new object of that class is
first provisioned, the default alarm profile will be applied to it
automatically.
Note that only one default profile can be assigned for an
alarm class.
Comms Setting This application allows the user to view and modify Data
Management Communications Network (LAN, FTP, GRE, … etc.)
parameters for the NE.
Class of Service The Class of Service Scheduler application allows the user to
Scheduler manage the egress traffic for LAN (ETH) and WAN ports on
L2RPR cards.
Packet Discard This application allows the user to add, delete and edit
Marking Profiles marking profiles.
Service Activation This wizard allows the user to set bandwidth profiles, VCS’,
Setup VCEs and end point mappings in order to complete the L2SS
data service activation. TNS and TNE’s and their end poitn
mappings are also avalaible to provision L2RPR data service
activation.
Note: The Service Activation Setup Wizard is located in the
Data Services submenu, that you will find under the
Configuration menu.
Bandwidth Profiles This application allows the user to add, delete, edit and
refresh bandwidth profiles
Note: The Bandwidth Profiles application is located in the
Data Services submenu, that you will find under the
Configuration menu.
Segment This application allows the user to add, delete, edit and
Management refresh VCS’ as well as to add VCEs. Add, delete, edit and
refresh can also be done for TNS’ and to ass TNEs.
Note: The Segment Management application is located in
the Data Services submenu, that you will find under the
Configuration menu.
Endpoint This application allows the user to add, delete, edit and
Management refresh VCEs, display VCS’ for selected VCEs and display
CTAG mapping vor selected VCEs. It also allows the user to
add endpoint mappings. Add, delete, edit, and refresh on
TNEs displays TNS’ for selected TNEs as well as add and
delete tunnel endpoint mappings.
Note: The Endpoint Management application is located in
the Data Services submenu, that you will find under the
Configuration menu.
Endpoint Mappings This application allows the user to delete, edit and refresh
endpoint maps
Note: The Endpoint Mappings tool is located in the Data
Services submenu, that you will find under the Configuration
menu.
Ring Information The Ring Information application allows the user to view the
topology and bandwidth allocation information for resilient
packet rings (RPRs).
The Ring Information application is located in the Data
Services submenu, that you will find under the Configuration
menu.
Performance menu
Table 1-6 describes the items in the Performance menu. For more information
about performance monitoring, refer to Performance Monitoring Procedures,
323-1851-520.
Table 1-6
Performance menu
Security menu
Table 1-7 describes the items in the Security menu. For more information
about managing network security, refer to Security and Administration,
323-1851-301.
Table 1-7
Security Menu
User Profile This application manages user profiles for the network
element.
Intrusion Attempt Opens the Intrusion Attempt Handling window. Manages the
Handling Intrusion Attempt Handling settings, displays the current
lockout Status and allows the user to Unlock Inhibited
Channels.
Protection Menu
Table 1-8 describes the items in the Protection menu. For more information
about the Protection applications, refer to Provisioning and Operating
Procedures, 323-1851-310.
Table 1-8
Protection menu
Window Menu
The Window menu allows the user to switch between open windows and the
main Site Manager screen. The Window menu is available when there is an
opened window separate from the main screen. This menu is also available
on Nodal Managers and Tools Windows. Nodal Applications in own windows
can be accessed from Nodal manager Windows’ Window menu.
Help Menu
The Help menu contains commands to open context sensitive help from the
Site Manager Help Library and product information. Table 1-9 describes the
items in the Help menu.
Table 1-9
Help menu
Contents and Index Displays the Site Manager online help table of contents.
How to use help Displays information on navigating the Site Manager online
information.
About Site Manager Displays Site Manager product name, release number, and
copyright information.
Each product that supports Consolidated Craft retains its own software which
can be installed and launched in a standalone or a consolidated mode. A
consolidated Craft is created by installing software together in the same
directory.
When installed in a consolidated craft mode, the Site Manager navigator acts
as a common launch pad for the Craft interfaces for the different optical
products.
This chapter describes how to install Site Manager. You can install Site
Manager on a:
• personal computer (PC) running a version of Microsoft Windows
• HP workstation
• Sun workstation
Installation requirements
Operating platforms
Table 2-1 lists each supported operating platform and the corresponding
supported operating systems.
Table 2-1
Operating platforms
Note 1: For information about the required patches and kernel parameters for
HP-UX 11i, see HP-UX 11i patches on page 2-2 and HP-UX 11i kernel
parameters on page 2-2.
Note 2: For information about the required patches and kernel parameters for
Solaris 8, see Solaris patches on page 2-4 and Solaris kernel parameters on page
2-5.
Table 2-2
HP-UX11i kernel parameters
Kernel parameter Value
dbc_max_pct 50
dbc_min_pct 5
max_thread_proc 1200
maxdsiz 2063835136
maxdsiz_64 2063835136
maxfiles 2048
maxfiles_lim 2048
maxssiz 0x04000000
maxsiz_64 0x04000000
maxswapchunks 4096
maxuprc 512
maxusers 512
msgtql 1024
ncallout nkthread + 16
nfile 5128
ninode 3048
nkthread (nproc*2)+(1000)
nproc 2088
npty 200
semmni 128
semmns 512
semmnu 512
shmmax 1073741824
shmseg 120
vps_ceiling 16
vps_pagesize 4
For more information about the HP-UX 11i kernel parameters, visit the Hewlett
Packard website at:
http://h21007.www2.hp.com/dspp/tech/tech_TechDocumentDetailPage_IDX/
1,1701,1608,00.html
Solaris patches
After the Solaris operating system (OS) installation, a series of Nortel
Networks recommended OS patches must be applied.
WARNING
Sun Microsystems can be contacted to obtain the latest
patch versions. However, this software has been verifed
against a specific set of patches. Installation of any
additional patches other than the ones listed or provided is
not supported, and Nortel Networks does not accept
responsibility, or provide support for any related issues
which may arise as a result. Customers should also be aware
that installing any additional patches may lead to
undesirable behavior (performance related, corruption, core
dumps, etc). In summary, responsibility for any issues which
arise as a result of installing additional patches besides
those listed or provided must be understood and accepted
by the customer.
Readme file contains the most recent details on how to apply the patches to
your system.
Table 2-3
Solaris kernel parameters
msgsys:msginfo_msgtql 1024
msgsys:msginfo_msgmnb 65536
shmsys:shminfo_shmmax 4294967295
shmsys:shminfo_shmmni 400
semsys:seminfo_semmns 2048
semsys:seminfo_semmni 126
semsys:seminfo_semmsl 260
semsys:seminfo_semopm 100
semsys:seminfo_semvmx 32767
rlim_fd_cur 1024
rlim_fd_max 1024
Note: If the Optical Manager Element Adapter Planning
Guide recommends a kernel parameter value that is different
than the value recommended in this table, use the greater of
the two values.
To enable launch from OMEA, if OMEA has been opened through Optical
Network Manager AP or SUN workstation, Site Mananger needs to be
installed on the AP or SUN workstation and it's launch point needs to be
configured in the Administration GUI on OMEA. To launch from OMEA if
OMEA has been opened from a PC, SiteManager must be installed on the PC
in the default location. Optical Network Manager AP Release 9.2.1 or higher
and OMEA Release 2.2 or higher is the minimum baseline required. Some
operations/configurations will need to be executed on the Optical Network
Manager AP workstation.
When installed in a consolidated craft mode, the Site Manager navigator acts
as a common launch pad for the Craft interfaces for the different optical
products.
Hardware requirements
Table 2-4 identifies the recommended hardware requirements for Site
Manager for OME6500 R3.0 standalone installation.
Table 2-4
Site Manager hardware requirements for Optical Multiservice Edge 6500 standalone installation
Note: Use the default software parameters with respect to the guided installation option of the
operating system software.
Table 2-5
Site Manager hardware requirements Consolidated Craft installation
Note: Use the default software parameters with respect to the guided installation option of the
operating system software.
Additional hardware
Ensure that you use a Hayes compatible modem.
Equipment connection
Table 2-6 identifies the Nortel Networks technical publications (NTPs) to
consult for equipment connection details.
Table 2-6
NTPs that include equipment connection information
Engineering rules
Attention: The number of sessions specified in this section varies
depending on the memory required by the other processes running on the
PC or workstation and the allocated swap space. If you do not follow the
engineering rules, you will impact the performance of all Site Manager
sessions running on a PC or workstation. Unexpected behavior can occur if
the number of sessions is exceeded.
Access methods
Site Manager allows you to access a network element by the following
methods:
• Ethernet (recommended)
• direct cable (RS-232)
• modem
Installation options
Optical Network Manager AP launch options (full craft or nodal view)
The installation sequence on HPUX 11 workstations prompt you to select a
Optical Network Manager AP launch option. The launch option controls
network access when Site Manager is launched from the Optical Network
Manager graphical network browser (GNB). The available Optical Network
Manager AP launch options are as follows:
• full craft mode: provides access to all Site Manager applications and full
login functionality to OME6500 network elements
• nodal view mode: provides access to specific Site Manager applications
for the logged in system
To launch Site Manager from the Optical Network Manager GNB, Optical
Network Manager AP must be correctly configured and communications must
be established with the required network element or circuit pack. For
instructions on launching Site Manager from the Optical Network Manager
GNB, refer to Optical Network Manager Applications Platform Interface Login
User Guide, 450-3101-012.
You cannot modify the Optical Network Manager AP launch option for an
installed version of Site Manager. To modify the launch option, you must
reinstall Site Manager using the required launch option.
When you launch Site Manager directly from the UNIX command line using
the SiteManagerCraft script (that is, independently from Optical Network
Manager AP), the full craft version is loaded, regardless of the Optical
Network Manager AP launch option.
In this mode, you can log in to any OME6500 network element, provided you
have the required user access privileges and passwords. Login functionality
is not restricted to the system you selected in the Optical Network Manager
GNB to launch Site Manager.
Full craft mode allows you to log in to multiple network processors using login
profiles or the Add Node button (available from the Navigation area of Site
Manager).
For an OM6500 network element, you can perform nodal operations only for
the network element you selected in the Optical Network Manager GNB to
launch Site Manager.
Table 2-7
Procedures for installing Site Manager based on configuration
Note: To enable reach through capability from the Optical Network Manager
Applications Platform (AP), Site Manager needs to be installed on the OMEA
workstation.
Procedure 2-1
Installing Site Manager on a PC
Use this procedure to install Site Manager on a personal computer (PC),
either in a standalone or consolidated craft mode.
Prerequisites
Before you start the software installation, you must:
• ensure that your system meets the installation requirements. See
Installation requirements on page 2-2
• close all applications before installing Site Manager
1 If Then
you are installing Site Manager from an OME6500 NE go to step 1
you are installing Site Manager from a CD-ROM go to step 3
2 In the Optical Multiservice Edge 6500 homepage, click on the download for
“Site Manager Installer for Windows” and select “run”. Then go to step 7.
3 Insert the OME6500 CD-ROM in the CD-ROM drive.
4 From the Windows taskbar, click Start and then select Run.
5 In the Open field of the Run dialog box, enter the following command:
e:\craft\install.exe ↵
where
e is your CD-ROM drive letter
6 Click OK.
Step Action
7 Wait for the introduction screen to appear, which recommends you to quit all
programs before continuing.
8 Make sure that you have closed all programs, then click the Next button.
A License Agreement screen appears.
9 After reviewing the License Agreement, select the “I accept” option and click
the Next button.
An Important Information screen appears.
10 After reviewing the Important Information, click the Next button.
An Install Location screen appears.
11 Select the target folder for the OME6500 Site Manager installation. The
default folder for the Consolidated Craft is C:\Program Files\Site Manager. To
install a standalone version of the Craft, select another installation location.
Click the Next button.
A Shortcut Location screen appears.
The Shortcut Location screen will always appear for a standalone installation.
For a consolidated application where the shortcut has already been set for the
installed base, the Shortcut Location screen will not be shown.
If you are installing the OME6500 Site Manager software in a directory where
you already have it installed, the Existing Version Found panel will appear,
asking you to uninstall the previously installed version.
If you are installing the OME6500 Site Manager software in a directory where
you have an incompatible base installed, the Incompatible Craft Version panel
will appear, asking you to uninstall the previously installed version, or to select
another directory to install.
12 Specify the shortcut folder. The default is in a new Program Group: Site
Manager. Check the Create Icons for All Users checkbox if multiple users
require access to the shortcut. Click the Next button.
A Pre-Installation Summary screen appears, including Product Name, Install
Folder, Shortcut Folder, and Disk Space Information.
The Shortcut Folder choice will always appear for a standalone installation.
For a consolidated application where the shortcut has already been set for the
installed base, the Shortcut Folder choice will not be shown.
Step Action
Procedure 2-2
Installing Site Manager software files on an HP
workstation
Use this procedure to install Site Manager on an HP workstation.
Prerequisites
Before you start this procedure you must:
• close all applications before installing Site Manager
• ensure that the HP-UX 11i software is installed on the workstation
Attention: To confirm that you have the correct version of the HP-UX
software installed on the workstation, use the uname -r command. The
expected result is B.11.11.
Hardware
The minimum and recommended hardware requirements for an HP-UX
workstation on which Site Manager for OME6500 Rel 3.0 is installed are the
same as for the Optical Network Manager AP Release 9.2.1 workstation. For
more information on the minimum and recommended hardware platforms,
see Hardware requirements on page 2-7.
Step Action
Step Action
Attention: The installation can also be done through the command line if
needed. Install the software using the command line by entering
./install.bin -i console ↵
Procedure 2-3
Installing Site Manager software files on a Sun
Solaris 8 and 9 workstation
Use this procedure to install Site Manager on a Sun Solaris 8 and 9
workstation.
Prerequisites
Before you start this procedure you must:
• close all applications before installing Site Manager
• ensure that the Solaris 8 and 9 software is installed on the workstation
• be authorized to log in to the workstation as the UNIX root user
• have the Site Manager installation CD-ROM
• if reach through from Optical Network Manager AP is required, root user
access to the AP workstation is required
Hardware
For more information on the minimum and recommended hardware
requirements, see Hardware requirements on page 2-7.
Step Action
Step Action
Attention: The installation can also be done through the command line if
needed. Install the software using the command line by entering
./install.bin -i console ↵
Attention: After each of the previous steps, you will be prompted to click
Next in order to progress to the next step.
8 Verify the information displayed in the Pre-Install Summary screen. If all the
information is correct, click Install. If the information is incorrect, click Previous
to go back to the previous screens.
9 Click Done to acknowledge completion of the installation.
For information on running Site Manager, see the Optical Network Manager
Applications Platform Interface Login User Guide, 450-3101-012.
10 Eject the CD-ROM by entering
eject ↵
—end—
Procedure 2-4
Installing Site Manager on an internal web server for
web distribution
Use this procedure to install the Site Manager software files on your internal
web server for PC, HP workstation, or Sun Solaris workstation web
distribution.
Prerequisites
Before you start this procedure, you must set up your web server.
Step Action
Installing Site Manager software files on your internal web server for PC, HP, or Sun Solaris
workstation web distribution
1 Insert the OME6500 CD-ROM in the CD-ROM drive.
2 For PC web distribution, copy the /craft/PCWebDistribution folder in to a
web-accessible directory on your server.
3 For PC Online Help distribution, copy the
/craft/PCOnLineHelpWebDistribution folder in to a web-accessible directory
on your server.
4 For HP or Sun Solaris workstation web distribution, copy the
/craft/PresideWebDistribution folder in to a web-accessible directory on your
server.
5 Ensure that the destination of the URL for the web distribution is to the
install.htm file.
Accessing Site Manager software files on your internal web server from a PC
Attention: You do not need to install any other software. The Java virtual
machine is included with the installation of the Site Manager software.
Step Action
Attention: You do not need to install any other software. The Java virtual
machine is included with the installation of the Site Manager software.
Step Action
21 After reviewing the License Agreement, select the “I accept” option and click
the Next button.
An Important Information screen appears.
22 After reviewing the Important Information, click the Next button.
An Install Location screen appears.
23 To install the help in the consolidated craft, use the default location,
C:\Program Files\Site Manager. Click the Next button.
A Pre-Installation Summary screen appears, including Product Name, Install
Folder, and Disk Space Information.
The on-line help can only be installed in a location containing an existing Site
Manager install. A Online Help Installation Warning dialog will appear if you
are trying to install in a location that does not contains an existing Site
Manager install.
24 Review the information in the Pre-Installation Summary screen and make
sure everything is correct. Click the Install button.
An installation progress screen appears.
25 Upon completion of the install, an Install Complete screen appears. Click the
Done button to quit the installer.
Manual installation
26 Click on the Download link.
27 From the Save Downloaded File dialog box, select the location where you
want to save the file.
28 Click Save.
29 Double click on Install.exe.
30 During the installation you are prompted to accept the license agreement.
A License Agreement screen appears.
31 After reviewing the License Agreement, select the “I accept” option and click
the Next button.
An Important Information screen appears.
32 After reviewing the Important Information, click the Next button.
An Install Location screen appears.
Step Action
33 To install the help in the consolidated craft, use the default location,
C:\Program Files\Site Manager. Click the Next button.
A Pre-Installation Summary screen appears, including Product Name, Install
Folder, and Disk Space Information.
The on-line help can only be installed in a location containing an existing Site
Manager install.A Online Help Installation Warning dialog will appear if you
are trying to install in a location that does not contains an existing Site
Manager install.
34 Review the information in the Pre-Installation Summary screen and make
sure everything is correct. Click the Install button.
An installation progress screen appears.
35 Upon completion of the install, an Install Complete screen appears. Click the
Done button to quit the installer.
You have completed this procedure.
Accessing Site Manager software files on your internal web server from an HP or Sun Solaris
workstation
36 Ensure that you have a web browser application such as Netscape
Communicator or Windows Explorer open.
37 Locate the internal web server and web-accessible directory containing the
Install.htm file.
38 Click on the Download link to save the installer.
39 Log in to the workstation as root.
40 Copy the Install.bin file in the / directory.
a. Enter /.
b. Enter sh ./install.bin.
41 Click Next to progress through the installation sequence.
During the installation, you are prompted to
a. accept the license agreement
b. read important information about the installation, including the hardware
requirements for the installation.
c. select the folder where you want to install the software (the default folder
location is /opt/nortel/applications/sitemanager)
d. select a Optical Network Manager AP launch option: full craft or nodal
view. See Optical Network Manager AP launch options (full craft or nodal
view) on page 2-10 for more details.
42 Click Done to acknowledge completion of the installation.
—end—
Procedure 2-5
Recording the CD-ROM device name
Use this procedure to find and record the device name of the CD-ROM drive
(on an HP workstation).
Step Action
1 Log in to the workstation as the root user by entering the root user ID and
password in the login dialog box.
2 Open a console window.
3 Scan the system hardware for devices by entering:
ioscan -fun
The system displays a list of system devices and a description of each device.
4 Locate the CD-ROM drive description in the list. The second line of the
description contains the device name contained in the /dev/dsk file. For
example /dev/dsk/c1t2d0.
5 Record the device name.
—end—
Procedure 2-6
Uninstalling Site Manager from a PC
Use this procedure to uninstall Site Manager from a personal computer (PC).
This procedure provides instructions for uninstalling Site Manager using the
Uninstall option in the OME Site Manager program group. You can also
uninstall Site Manager using Add/Remove Programs in the Windows Control
Panel.
Prerequisites
Before you uninstall the software, you must:
• close the Site Manager application
• copy the files you want to keep from the Site Manager folder before they
are deleted during the uninstall procedure
Step Action
1 To uninstall the OME6500 Site Manager software, close any running session
of the OME6500 Site Manager first.
2 Launch the uninstaller by selecting Start->Programs->Site
Manager->Uninstall Site Manager.
The Uninstall Site Manager panel appears.
3 Click on the Next button to continue with the uninstall.
The Uninstall Options panel appears.
If Then
you want a complete uninstall go to step 6
you want to uninstall specific products go to step 4
Step Action
Procedure 2-7
Uninstalling Site Manager from an HP-UX 11 or from a
Sun Solaris 8 and 9 workstation
Use this procedure to uninstall Site Manager from an HP-UX 11 or from a Sun
Solaris 8 and 9 workstation.
Prerequisites
Before you uninstall the software, you must:
• close the Site Manager application
• be authorized to log in to the workstation as the UNIX root user
• copy files you must keep that are resident in the Site Manager directory
Step Action
Attention: This procedure removes everything from the folder you are in.
1 Log in to the workstation as the root user by entering the root userID and the
password in the login dialog box.
2 Open a console window.
3 Change to the applications directory by entering
cd /opt/nortel/applications↵
4 Change to the Site Manager directory by entering
cd sitemanager↵
5 Change to the UninstallerData directory by entering
cd UninstallerData↵
6 Launch the Uninstall Site Manager Wizard by entering
./UninstallSiteManager↵
7 In the Uninstal Site Manager Wizard, click Next.
8 Follow the Instructions. If you wish to uninstall all Site Manager products,
select Complete Uninstall. If you wich to uninstall specific products, select
Uninstall Specific Features.
9 When the uninstallation is complete, click Done to close the Uninstall Site
Manager Wizard.
The uninstaller will indicate if it was unable to remove any files or folders. It is
recommended that you manually remove these files/folders.
These files include Logs and Login Profiles that can be preserved for
historical reasons.
—end—
Procedure 2-8
Installing Site Manager on-line help files on a PC
Use this procedure to install Site Manager on-line help files from previous
releases than the one you are currently running.
Prerequisites
Before you start the on-line help files installation, you must:
• install Site Manager if it is not already installed on your PC. See Procedure
2-1, Installing Site Manager on a PC
• close all applications before installing Site Manager
Step Action
Procedure 2-9
Installing the OME6500 Rel 3.0 NRD for OMEA 4.0
Use this procedure to install the OME6500 Rel 3.0 network element release
driver (NRD) for OMEA 4.0 from the CD (NTNM16XA).
This procedure is required only if you are using OMEA 4.0 for management
services. For information on OMEA 4.0 interfaces, refer to OMEA Planning
Guide, 450-3121-601.
Prerequisites
Before you perform this procedure, you must:
• install OMEA 4.0. Refer to OMEA 4.0 Installation and Configuration Guide,
450-3121-201, and OMEA Planning Guide, 450-3121-601.
• install Site Manager
• have the OME6500 Rel 3.0 NRD for OMEA 4.0 CD
• have root access to the server running OMEA 4.0
Step Action
1 Log on as root user to the Solaris 9.0 platform (with the OMEA 4.0 load
installed).
2 Insert the OME6500 Rel 3.0 NRD for OMEA 4.0 CD-ROM (NTNM16XA) in
the workstation.
3 In the Xterm window, type:
volcheck↵
This action ensures that the CD-ROM content is loaded automatically into the
folder /cdrom/cdrom0 (even though the CD-ROM content should load
automatically by default).
4 In the Xterm window, type:
cd /cdrom/cdrom0↵
5 Then type:
ls↵
The output provides a list of items, which includes a .pdf installation file.
6 Open the .PDF installation file and follow the installation instructions.
Step Action
7 When the installation is complete, eject the CD-ROM from the workstation by
typing the following command in the Xterm window:
eject cdrom↵
If the CD-ROM does not eject, make sure that no one is logged in to the
/cdrom directory.
You have completed the NRD installation procedure. You can now monitor the
OME6500 network elements using OMEA 4.0.
—end—
Procedure 2-10
Uninstalling the OME6500 Rel 3.0 NRD for OMEA 4.0
Use this procedure to uninstall the OME6500 Rel 3.0 NRD for OMEA 4.0.
Prerequisites
Before you perform this procedure, you must have root access to the server
running OMEA 4.0.
Step Action
1 Log on as root user to the Solaris 9.0 platform (with the OMEA 4.0 load and
OME6500 Rel 3.0 NRD for OMEA 4.0 installed).
2 Type the following command in an Xterm window:
cd /opt/nortel/omea/uninstall↵
3 Then type:
ls↵
The output provides a list of items, which includes a .pdf installation file.
4 Open the .PDF installation file and follow the uninstallation instructions.
You have completed this procedure.
—end—
Site Manager is a nodal management tool that you can use to operate,
administer, maintain, and provision network elements. Operations that you
can perform using the Site Manager user interface include:
• monitor alarms and alarm history
• retrieve a historical listing of performance statistics for specific network
elements
• provision performance thresholds according to your performance
management parameters
• provision equipment and facilities
• visualize remote equipment using shelf level graphics
For information on Site Manager online help, see Online help on page 3-11.
The login window prompts the user for connection type (direct, modem, or
network) and an IP address followed by login information such as user id and
password.
The login manager enables users to organize and manage multiple OME6500
network elements and their associated connection attributes as related login
profile(s). A login profile is a group of network elements which can be loaded
in the navigation area. The login manager allows the user to:
• add, edit, and delete login profiles
• add, edit, and delete network elements in a selected login profile
• select a login profile to be loaded in the navigation area
Nodal Managers
Site Manager opens a nodal manager for each logged in node. Applications
for a node (for example, the Active Alarms and the Equipment & Facility
Provisioning applications) are displayed within the corresponding nodal
manager.
Within a single nodal manager, you can open multiple applications. Each open
application for a node is represented by a tab in the nodal manager.
You can open different applications for each logged in node. Opening an
application only opens the application for the current nodal manager instance.
If you select a different node, the set of applications previously opened for that
node are displayed in the corresponding nodal manager.
The nodal manager displays the node name/identifier (ID) at the top of the
nodal manager (when displayed in the main window) or in the window’s title
bar (when displayed in a window separate from the main window).
Main window
When you log in to Site Manager, the main window opens. See Main window
layout on page 3-3. You can use the main window to:
• connect to or disconnect from the network
• log in to, log out of, and select network elements
• initiate Site Manager applications
In Figure 3-1 on page 3-3, the nodal manager is displayed in the nodal
manager (application) view area. For supported products, the nodal manager
can be undocked from the main window and displayed in a separate window,
as shown in Figure 3-2.
Figure 3-1
Main window layout
Application tabs
Alarm notification
Nodal manager (application)
view area
Navigation tab
Window tab Launcher menu bar
Navigation/window
management area
Figure 3-2
Nodal managers displayed in windows separate from the main window
When nodal managers are displayed in windows separate from the main
window, the menu items specific to a node appear in the corresponding nodal
manager’s menu bar. In this case, the main window menu bar does not display
these node-specific menu items.
The Add Node button is not displayed when you start Site Manager in nodal
view mode.
For information about the Navigation tab details for specific supported
products, refer to the documentation for that product.
See Alarm indicators on page 3-10 for a description of the labels, colors, and
symbols used to indicate alarms in the Navigation tab.
Selecting a network element from the Navigation tab enables the associated
menus and commands.
Figure 3-3
Site Manager Windows tab
EX1663t.tif
You can use the Windows tab to manage multiple nodal manager instances
and applications as follows:
• select the application to display from the list of open applications for a
node. Each application is represented as a tab in the nodal manager.
• open individual applications for a nodal manager in separate windows (for
supported applications only)
• open multiple nodal manager instances in separate windows outside the
nodal manager view area by undocking the nodal manager from the Site
Manager main window
Icons in the tree structure provide visual indications of the nodal manager,
application, and tool status as follows:
• a square with a solid border for a node indicates that the nodal manager
is displayed in the nodal manager view area (within the main window)
• a square with a solid border for an application indicates that the application
is displayed in the nodal manager, not in a window separate from the nodal
manager
• a square with a solid border and a solid blue top for a nodal manager
indicates that the corresponding nodal manager is displayed in a separate
window (undocked from the main window)
• a square with a solid border and a solid blue top for an application
indicates that the corresponding application is displayed in a separate
window (undocked from the nodal manager)
• a square with a dotted border indicates that the corresponding nodal
manager or application is open but not currently displayed in the nodal
manager view area
• a square with a solid border and a solid blue top indicates that the
corresponding tool is open
When using the nodal manager (application) view area to display nodal
managers, the selected nodal manager instance is displayed, and the menu
items for the displayed nodal manager appear in the main window menu bar.
All other open nodal managers and their menu items are hidden.
Alarm banner
The alarm banner displays the total number of active alarms, by severity,
raised against all logged in nodes. You must log in to at least one node to
activate the alarm banner.
If you started Site Manager in nodal view mode, the alarm banner cannot be
displayed in a window separate from the main window.
If Site Manager cannot communicate with a node, the right side of the alarm
banner displays a question mark (?).
See Alarm indicators on page 3-10 for a description of the labels, colors, and
symbols used to indicate alarms in the Alarm banner.
Menu bar
The menu bar appears at the top of the Site Manager main window. The
menus displayed depend on whether a nodal manager instance is displayed
in the nodal manager (application) view area.
The availability and contents of the drop-down menus for a nodal manager
depend on the node type. Some applications are restricted by the security
level of the user ID you use to log in to Site Manager. Menu items that are not
available are grayed out. For information on the applications for a node, refer
to the product documentation or online help.
When all nodal manager instances are hidden, the menu items specific to the
nodes are also hidden. When nodal manager instances are undocked from
the main window, the menu items specific to the nodes appear in the
corresponding nodal manager’s menu bar. In this case, the main window
menu bar does not display these node-specific menu items.
Keyboard shortcuts
You can use the keyboard to access the menus and associated menu items.
The following types of keyboard shortcuts are available: key combinations and
shortcut keys.
The shortcut key for accessing a menu or menu item is indicated by the
underlined letter in the menu or menu item name. For example, to access the
Shelf Level View application using shortcut keys, first press the Alt key to
activate the menu, then press, ‘c’ to access the Configuration menu, and
finally press ‘s’ to open the Shelf Level View application.
Alarm indicators
Alarm notification can be displayed for individual logged in nodes or for all
logged in nodes. Alarm notification for individual nodes is displayed in the
Navigation tab in the navigation/window management area (see Alarm
notification in the Navigation tab on page 3-5). Alarm notification for all nodes
is displayed in the alarm banner (see Alarm banner on page 3-8).
The alarm counts represent the new, active, and acknowledged alarms. The
alarm counts update as alarms are raised or cleared.
Alarm labels, color highlighting, and symbols are used as indicators for alarm
notification.
Alarm labels
Table 3-1 describes the labels used for alarm notification.
Table 3-1
Alarm labels
Field Description
Color highlighting
Color highlights indicate a change in the alarm count. When the alarm count
changes, the alarm label includes a color highlight that indicates the severity
of the alarm that was raised or cleared. Color highlights do not appear for
changes in the alarm count caused by user connections.
The alarm banner includes a Clear highlighting button ( ) to reset the color
highlights in the alarm banner and in the Navigation tab for all logged in nodes.
Table 3-2
Color highlights
Color Description
Symbols
Table 3-3 describes the symbols used in alarm notification fields.
Table 3-3
Symbols
Symbol Description
Some preference settings take effect as of the next Site Manager session.
You can set the Site Manager preferences described in Table 3-6 on
page 3-31.
Online help
Site Manager uses Sun Microsystems JavaHelp to provide procedures and
context-sensitive information on windows and dialog boxes.
The online help has a toolbar and two areas (see Figure 3-4 on page 3-13).
Table 3-4 describes the areas in the help window.
Table 3-4
Online help window
Navigation area Select a tab to switch between the table of contents, index, and
full text search displays.
Full text search Select the right tab to search for a specific
word or part of a word contained in the
help topic.
Figure 3-4
Online help
Previous button
Next button
Table of Contents
tab
Index tab
Search tab
Navigation area
displaying Table of
Contents
Table 3-5
Online help terminology
Term Description
Drop-down list A drop-down list is a list that appears when you click the
arrow button on the right side of a field.
Pop-up menu A pop-up menu is a menu that appears when you right-click
on a window or a dialog box.
Scroll bar A scroll bar appears at the right or bottom edge of a dialog
box when the contents are not completely visible. Each
scroll bar contains two scroll arrows and a scroll box. Use
the scroll arrows and the scroll box to scroll through the
contents of the dialog box or area.
You can access the shortcut menus by clicking the right-mouse button over a
title bar, menu bar, or item in the navigation/window management area.
Procedure 3-1
Starting Site Manager
Use this procedure to start a Site Manager session on a PC, HPUX-11, or Sun
Solaris workstation.
The first time Site Manager logs into a specific type and release of network
element, release specific data must be downloaded via remote connection or
a direct network connection to the LAN port on the shelf processor. Once the
initial download is complete, the downlaod will not be attempted for
subsequent logins to the same type and release of network element.
Download of release specific data is not supported over a modem connection
or a direct cable connection.
Attention: When connecting to the LAN port on the shelf processor, use the
default IP address of the NE (10.0.0.1). If the address has been changed,
retrieve the IP address by using the “ipconfig” command in the Windows
command window. The Default Gateway is the address to use to connect to
the NE.
Step Action
Site Manager opens. The Login dialog box or the Login Manager window is
displayed, depending on your preferences settings.
You have completed this procedure.
Starting Site Manager on an HPUX-11 or Sun Solaris workstation
3 Change to the directory where Site Manager is installed by entering:
cd <directory> ↵
where
<directory> is the directory where you installed Site Manager. If you
kept the default settings during the installation, the
directory is “/opt/nortel/applications/sitemanager”.
Procedure 3-2
Closing Site Manager
Use this procedure to close a Site Manager session.
Step Action
Attention: A dialog box will appear asking if you want to save the current
node list in a specific profile. If the nodes are already part of an existing
profile, that dialog box will not be displayed.
—end—
Procedure 3-3
Selecting multiple items in the navigation/window
management area
Use this procedure to select multiple nodes, nodal managers, or applications
in the navigation/window management area.
From the Windows tab, you can perform the following actions simultaneously
on selected supported nodal managers or applications:
• open nodal managers in separate windows
• return nodal managers to the main window
• close applications or nodal managers
• open supported applications in separate windows
• return applications to the nodal manager view
Step Action
Step Action
Attention: Click on the right mouse button to view the supported commands
you can perform on the selected items.
Procedure 3-4
Setting view options for the navigation/window
management area
Use this procedure to show, hide, or maximize the navigation/window
management area.
Please note that changing view options for the navigation/window
management area does not affect the main window menu bar.
Step Action
Figure 3-5
Icons for setting navigation/window management area view options
Procedure 3-5
Setting view options for the alarm banner
Use this procedure to:
• display the alarm banner in a window separate from the main window
• return the alarm banner to the main window
Attention: If you started Site Manager in nodal view mode, the alarm
banner cannot be displayed in a window separate from the main window.
Step Action
Displaying the alarm banner in a window separate from the main window
2 Double-click on the alarm banner title in the main window.
You have completed this procedure.
Returning the alarm banner to the main window
3 Click on the “X” box at the top right corner of the alarm banner to return it to
the main menu.
—end—
Procedure 3-6
Setting view options for Site Manager applications
Use this procedure to:
• display an application in a window separate from the nodal manager
• return the application to the nodal manager
Step Action
Procedure 3-7
Resizing windows
Use this procedure to change the size of a window.
Step Action
1 Hold the cursor over the border of the window you want to resize.
If you want to modify Then hold the cursor over the
the width right or left border
the height top or bottom border
both the width and the height window corner
simultaneously
2 When the cursor changes to a double-ended arrow, click and hold the left
mouse button and drag the border until the window or area is the required
size.
3 Release the left mouse button.
Depending on your Site Manager preference settings, the size of the main
window or a nodal manager either returns to the default size or remains
customized the next time you open the window. See Editing Site Manager
preferences on page 3-31. For tool windows (such as the TL1 Command
Builder) or application windows (Shelf Level View and Active alarms), the size
of the window returns to the default size the next time you open the window.
—end—
Procedure 3-8
Resizing table columns
Use this procedure to change the width of a table column in Site Manager.
Step Action
1 Place the cursor in the table heading, over the right margin of the column you
want to resize.
2 When the cursor changes to a double-ended horizontal arrow icon (<—>),
click and hold the left mouse button while you drag the border of the column
to the required column width.
3 Release the left mouse button.
The table column width returns to the default width when you log out or exit
from Site Manager.
—end—
Procedure 3-9
Sorting table columns
Use this procedure to change the order of columns in a table in Site Manager.
Step Action
1 Select the column that you want to move by clicking and holding the left
mouse button on the column heading.
2 Drag the column to the new location.
3 Release the left mouse button.
The order of columns in the table returns to the default display when you log
out or exit Site Manager.
—end—
Procedure 3-10
Sorting table rows
Use this procedure to sort the rows in a table in ascending or descending
alphanumerical order according to the contents of one column.
You can also sort the rows in a table by up to three columns. Refer to the Site
Manager online help for information on the Sort dialog box.
Step Action
1 To sort the rows in a table according to the contents of one column, click on
the column heading.
An icon is displayed in the heading of the column that controls the sort order:
where
indicates that the items in the column are sorted in ascending
order
indicates that the items in the column are sorted in descending
order
—end—
Procedure 3-11
Copying table data
Use this procedure to copy table data. You can then paste the table data into
another application, such as a text editor.
Step Action
If the tool, application, or nodal manager that contains the table is displayed
in a window that is separate from the main window, ensure that you select the
Edit drop-down menu from the application that contains the table.
—end—
Procedure 3-12
Printing or saving tables
Use this procedure to print or save a table from Site Manager. Use this
procedure if you want to print or save the complete table. If the window
includes more than one table, all tables are printed or saved.
If you want to print or save specific rows of a table, complete the procedure
Copying table data on page 3-29, paste the contents into another application
(such as a text editor), and then print or save the data from that application.
Step Action
Printing a table
3 Print the table as follows:
• If the table appears in a window, select Print from the File menu.
• If the table appears in a dialog box, press Ctrl-p.
4 In the Print dialog box, select a printer and the printing preferences.
5 Click OK.
Saving a table
6 Save the table as follows:
• If the table appears in a window, select Save As from the File menu.
• If the table appears in a dialog box, press Ctrl-s.
7 In the Save As dialog box, select the drive and folder where you want to save
the file.
8 Type the file name in the File name field.
9 Click Save.
The file is saved using the comma-delimited file format.
—end—
Procedure 3-13
Editing Site Manager preferences
Use this procedure to edit preferences for Site Manager. You can edit the
preferences described in Table 3-6.
Table 3-6
Site Manager preferences
Preference Description
General preferences
Startup dialog Select whether the Login dialog box or the Login Manager window opens when
Site Manager is started
Login dialog Specify the maximum number of most-recent entries that appear in the
recent history list drop-down list for the Host Name/Address and Login NE fields
Nodal manager view Select whether the nodal manager is automatically displayed or hidden upon
node login
Default directory Select the default directory for the current working directory
Main window size Select whether the Site Manager main window size returns to the default window
upon startup size or to the user specified window size from the last session
Status area Specify the maximum number of most-recent entries that appear in the
recent history list drop-down list for the main window status area field
Initial applications Specify the Site Manager applications that are automatically opened upon node
login
Note: You select initial applications according to node type.
Nodal manager Select whether the nodal manager window size returns to the default window size
window size or to the user specified window size from the last nodal manager window
Note: This preference setting is applicable when the nodal manager is undocked
from the main window.
Nodal manager Specify the maximum number of most-recent entries that appear in the
status area recent drop-down list for the nodal manager status area field
history list
Step Action
1 Select Preferences from the Edit drop-down menu in the main window to
open the Preferences dialog box.
Attention: Changes you make in the Preferences dialog can take effect for
the current session or for the next Site Manager session. Refer to the
information at the bottom of the Preferences dialog to determine when
applied changes take effect.
Setting the startup dialog, login dialog recent history list, and the nodal manager view
3 From the left panel of the Preferences dialog, click General.
4 Under Startup, select the startup dialog: Login Dialog or Login Manager.
Step Action
5 Under Login Dialog, specify the number of entries to save (1-100) for the Host
Name/Address list and Login NE list fields.
6 Under Login, check the Show Nodal Manager on login box if you want the
nodal manager to be automatically displayed upon node login.
7 Click Apply to apply your changes.
Go to step 2.
Setting the default directory
8 From the left panel of the Preferences dialog, click the plus sign (if it is
displayed) to expand the General item.
9 Under the General item in the left panel of the Preferences dialog, click
Default Directory.
10 Under Default Directory, click Choose.
11 Search for and select the directory to use for the default directory according
to the documentation for your operating system.
12 Click Apply to apply your changes.
Go to step 2.
Setting the main window size at startup and the status area recent history list
13 From the left panel of the Preferences dialog, click the plus sign (if it is
displayed) to expand the General item.
14 Under the General item in the left panel of the Preferences dialog, click View.
15 Specify the main window size at startup: Default window size or Window
size from the last session.
16 In the Status Area list field, specify the number of entries to display (1-100)
that appears in the drop-down list for the main window status area field.
17 Click Apply to apply your changes.
Go to step 2.
Setting the initial applications
To set initial applications, you must first log in to a node of the type for which
you want to set initial applications. If you are not already logged in, close the
Preferences dialog box and log in to the required node(s) before continuing
this procedure.
18 If the Preferences dialog box is not already open, select Preferences from the
Edit drop-down menu in the main window to open the Preferences dialog box.
19 From the left panel of the Preferences dialog, click Nodal Manager.
20 In the NE Type field, select the node type for which you want to set initial
applications.
21 Click Add.
Step Action
Attention: The order of applications in the Applications list defines the order,
from left to right, of the application tabs in the nodal manager.
When you have set the initial applications, you can use the following buttons
to modify the list:
• Delete: Click this button to delete the selected application.
• Up: Click this button to move the selected application up in the list.
• Down: Click this button to move the selected application down in the list.
Setting the nodal manager window size and the nodal manager status area recent history list
The preference settings in this panel are applicable when the nodal manager
is undocked from the main window.
23 From the left panel of the Preferences dialog, click the plus sign (if it is
displayed) to expand the Nodal Manager item.
24 Under the Nodal Manager item in the left panel of the Preferences dialog,
click View.
25 Specify the nodal manager window size: Default window size or Window
size from last Nodal Manager session.
26 In the Nodal Manager Status Area list field, specify the number of entries to
display (1-100), that appears in the drop-down list for the nodal manager
status area field.
27 Click Apply to apply your changes.
Go to step 2.
Reverting preference settings back to the default settings
28 From the left panel of the Preferences dialog box, click on the title for the
preferences you want to modify.
29 Click Set Defaults, then click Apply of OK.
The Set Defaults button applies only to the preferences displayed on the
same panel.
—end—
Procedure 3-14
Displaying online help
Use this procedure to display online help for Site Manager.
Step Action
Procedure 3-15
Navigating through online help
Use this procedure to navigate through online help.
You can navigate the Site Manager online help through the Table of contents,
the Index, or the Full-text search options from the navigation area. The Table
of contents and Index are organized as a list of topics that you can expand and
collapse. The full-text search allows you to search for a word or part of a word
in the online help; the Site Manager help system will display all entries that
match the search string.
Step Action
Step Action
A topic that contains two exact matches with the search term may appear
higher in the list than a topic that contains five partial matches. A circle and a
number appear beside each topic in the list. The circle indicates the relevance
of the topic and the number indicates the number of times the full or partial
search term appears within the topic.
—end—
Procedure 3-16
Printing an online help topic
Use this procedure to print an online help topic.
Step Action
1 Display the Help window. For instructions, see Displaying online help on page
3-35.
2 Click the Print icon on the toolbar of the Help window.
—end—
Ordering information 4-
This chapter describes the software and documentation components for Site
Manager for OME6500 Rel 3.0. This chapter also identifies the Nortel
Networks product engineering codes (PECs) required to order the
components.
To order Site Manager for OME6500 Rel 3.0, contact your local Nortel
Networks support organization.
Software
Table 4-1 identifies the PEC for ordering software for Site Manager for
OME6500 Rel 3.0.
Table 4-1
PEC for OME6500 Release 3.0 NE+SM Software CD-ROM
Software PEC
Certificate
Table 4-2 identifies the PECs for ordering a right-to-use (RTU) certificate for
Site Manager for OME6500 Rel 3.0. You need to order an RTU for each
network element.
Table 4-2
PECs for RTU certificates
Documentation
Table 4-3 identifies the PEC for ordering the printed version of this document.
Table 4-3
PEC for Site Manager for OME6500 Rel 3.0 Planning and Installation Guide
Site Manager for OME6500 Rel 3.0 Planning and Installation Guide NTNM34DJ
Table 4-4 identifies the PECs for ordering documentation for products
supported by Site Manager for OME6500 Rel 3.0.
Table 4-4
PECs for documentation
Note: The Planning and Ordering Guide includes the complete list of PECs for documentation.
Troubleshooting 5-
This chapter provides solutions to situations you may encounter when using
Site Manager for OME6500 Rel 3.0.
Possible issues
The followings are known possible issues you may experience. For each
issue, a work around is provided.
Keyboard navigation
The keyboard stops responding if the ALT-key is pressed while changing
between applications in Site Manager.
Impact
You are restricted to use the mouse.
Work around
Recover keyboard navigation by minimizing and restoring the window.
Font display on PC
User interface text appears to be double-spaced, cropped, and shifted up.
Impact
The text becomes unreadable.
Workaround
Perform the following actions:
a. Close all Site Manager for OME R3.0 sessions.
b. Using Windows Explorer, locate the directory in which Site Manager for
OME R2.5 is intalled (install dir).
The default directory is C:\Program Files\Site Manager\
c. Locate the following file in the installation directory: <install
dir>/sm_other_font.properties
d. Copy the sm_other_font.properties file to the following location: <install
dir>/jre<x.y.z_ab>/lib/, where <x.y.z_ab> represents the version of the
installed JRE
Text overwriting
Text appears to overwrite itself while retrieving events when using an Exceed
session to access Preside and then reach through to Site Manager.
Impact
Event logs are temporarily unreadable.
Workaround
Allow the system time to fully import all of the information and settle.
Impact
Confusion around what network element you are connected to.
Workaround
Log out of that network element and either double-click or right-click on the
desired network element in Preside AP to login again.
Impact
User session to the subtending node is dropped and user will be required to
log in again.
Workaround
There is no workaround to this situation. The user must login back in to the
subtending node.
Workaround
Modify the SiteManager.properties file according to the following instructions:
a. from the installation directory, open the SiteManager.properties using
Notepad
b. remove all four lines that refer to OME: OME_internalLabel,
OME_externalLabel, OME_name=OME 6500 Site Manager 3.0,
OME_relDesc=OME 6500 R3.0
c. save the SiteManager.properties file
d. re-install the OME software in the same directory
Workaround
Before running the uninstaller, manually modify the uninstaller lax file to point
to the right JRE according to the following instructions:
a. from the installation directory, select UninstallerData
b. using Notepad, open the UninstallerSiteManager.lax file
c. modify the following line “lax.nl.current.vm=C:\\Program Files\\Site
Manager\\JRE1.4.2_03\\bin\\java.exe” to “lax.nl.current.vm=C:\\Program
Files\\Site Manager\\JRE\\bin\\java.exe”
d. save the UninstallerSiteManager.lax file
e. launch the uninstaller again
Table 5-1
Site Manager JRE versions
Impact
The PC locks up, requiring reboot and preventing from completing the
installation of Site Manager.
Workaround
Perform the following actions:
a. From the Start menu, go to Control Panels and select Display
The Display Properties window appears
b. Select the Settings tab, then click on the Advanced button
A graphics card/driver Properties window appears
c. Select the Troubleshooting tab, then set the Harware Acceleration to
“None” and click on the OK button
d. In the Display Properties window, click on the OK button
e. Install Site Manager
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