Easergy T200

Failure analysis and repair report

After Sales Service

488419355.doc Edition : 05/2003 S FM00007

Date : ................................................
Customer : Your ref. :
Our ref. :
Order :
Product Product n°:
Serial n° Type :

Failure report
Received Not received

Customer reported failure :...............................................................................................................................................

Factory tests results :

Permanent failure....... Intermittent failure....... Repairable........ Not repairable..........
Failure didn't re-occur in factory.................................... Analysis without repair .................................................
Some technical update has been done............................

Test done in factory / Failure detected : ..........................................................................................................................

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Estimated origin of failure

Electrical overload....... Mechanical damage........ While implementing :

Product alteration........ Logic diagram................
Environment :
Chemical contamination........................................................
Water or humidity...................................................................
Heat..........................................................................................
Wiring, connectors............................................................
Product parameter setting...............................................
Internal component failure (unknown origin).................
Manufacturing defect........................................................
Other (see below)..............................................................

A field upgrade is running or scheduled : yes no Serial n° concerned :...............................................

Specific corrective actions are launched : yes no From serial n° : .......................................................

Comments about the failure / corrective actions : ............................................................................................................

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Amount estimated about repairing : .................................................................................................................................

Delay estimated about repairing (upon reception of order) : ............................................................................................

SORHODEL After Sales Service : Jean-Louis OGIER

839, Chemin des batterses Phone : + 33 478 557 236
01700 Beynost - FRANCE Fax : + 33 478 555 000
Mail : sav@easergy.com

488419355.doc Edition : 05/2003 S FM00007