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AMY SMITH
123 Main Street • Atlanta, Georgia • 30339
Home: (555) 555-1234, Cell: (555) 555-1235asmith@sample~resume.com

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Objective: Seek the Position of Hotel Front Office Manager

SUMMARY: Top notch Hotel Front Office Manager with huge background in supervising
and managing all aspects of the front office; performing daily monitoring of rooms
inventory, rate and plan availability; ensuring adequate staffing levels for all departments,
front desk, communication department, and night audit; developing and implementing
training and development plans; managing department forecasts and budgets for both line
expenses and payroll.

Summary of Qualifications

 Great financial management experience (e.g., ability to analyze P&L statements,

develop operating budgets, forecasting and capital expenditure planning).
 Strong knowledge of property management systems.
 In-depth technical proficiency in Microsoft applications.
 Strong ability to solve problems - identify and find solutions.
 Considerable legal knowledge related to hotel issues, including rental contracts.
 Profound knowledge of governmental regulations and safety standards (OSHA, EPA,
ADA)
 Excellent communication skills - both verbal and written.
 Excellent organization and time management skills.
 Remarkable interpersonal skills.
 Excellent listening skills.
 Deep and advanced accounting and mathematical skills.
 Exceptional ability to work well in a team.
 Uncommon ability to adaptable easily and learn quickly.
 Enviable ability to multi-task, remain calm and professional under stress.
 Exceptional ability to maintain a positive attitude, handle conflict and confrontation.
 Proven ability to establish structure and discipline in a department.

Professional Experience

Excellence Hotels & Towers, Minneapolis, MN

2002 - Present

Front Office Manager

 Create and produce reports as required.

 Coordinate schedules, payroll and expenses to meet or fall below budget.
 Participates in property initiatives.
 Ensure that guest data and management reporting is processed efficiently and
accurately while maintaining proper security standards.
  Ensure that all accounting transaction and cash handling procedures are in
compliance.
 Relive front office departments for breaks/lunches.
 Conduct regular monthly meetings with members of the Front Office and
Communication Team to address current initiatives, projects and long term goals.
 Pro actively identify potential guest issues.
 Assist housekeeping in day-to-day activities.
 Recruit, hire, train and retain associates for all supervised departments.
 Develop monthly training items to foster development and cross training with other
departments.
 Perform associate evaluations, provide coaching and development.
 Monitor guest satisfaction processes, and respond to guest concerns, and inquiries.

Excellence Hotels & Towers, Minneapolis, MN

2000 - 2002

Assistant Front Office Manager

 Developed and implemented strategies for front office, bellstand, parking,

concierges, etc. that support achievement of the hotel's goals.
 Developed and implemented processes and procedures for assigned departments
which support achievement of service and financial goals.
 Analyzed business forecasts and schedules accordingly.
 Ensured front desk handles billing and cash in accordance with hotel's standards.
 Planned and coordinated hotel housing activities by working closely with Sales,
Catering, Housekeeping and other departments.
 Developed and implemented strategies and practices which support employee
engagement.

Excellence Hotels & Towers, Minneapolis, MN

1998 - 2000

Front Office Supervisor

 Oversaw operational functions consistent with the strategic plan, the fiscal budget,
and the short term and long-term profitability objectives.
 Monitored the delivery and measurement of guest service consistent with the service
standards and brand attributes.
 Supervised assigned staff to include: hiring recommendations that encompass the
Hotel's diversity commitment; training; coaching; performance feedback,
recommending and administering discipline, and scheduling.
 Created a work environment that promoted teamwork, recognition, mutual respect
and employee satisfaction.
 Provided ideas and suggestions for new products, services, technology and processes
to ensure the Hotel's competitive position and in anticipation of changing customer
needs within the dynamic hospitality and gaming environment.
 Performed all front office duties when necessary.
 Prepared front office activity reports for review.
 Scheduled employees based on volume, demand patterns and scheduled group
travel arrangements.
 Participated in formulating selling strategies and rate structures.
 Performed quality control audits and ensured hotel credit policies were enforced.

Education

Bachelor's Degree i Hospitality Management

University of New York (1998)