JOBS IN TOURJSM

Grammar: present simple and p resent continuous

Vocabulary: working conditions, qualities and skil ls, hotel jobs
Professional skills: categories in a CV
Case study: covering letter, choose the right person fo r the job

1 Look at the definitions and complete the 2 Which job does run
relate to each category?
crossword with jobs in travel and tourism. Which sector does it belong to?

Across-+ 1 Accommodation: bellboy, ski instructor, campsite

2 person who carries a guest's luggage to or from
the room
4 hotel employee responsible for giving advice and
additional services to guests
8 person who serves at tables in a restaurant
manager, front desk agent _ _ __
2 Transportation : coach driver, flight attendant,
events manager, cruise director _ _ __
3 Attractions: cloakroom attendant, site manager,
concierge, theme park supervisor _ _ __

9 person responsible for serving food and drinks, 4 Food and beverage: museum guide, waiter,
and looking after passengers on a plane kitchen assistant, cafe manager _ __ _

10 employee of a hotel who cleans and maintains 5 Recreation and entertainment: children's
rooms and public spaces entertainer, executive c hef, entertainments
manager, outdoor adventure guide _ _ __
Down.£.
6 Events and conferences: travel agent, conference
1 another name for the front desk clerk of a hotel
organizer, p ilot, exhibitor _ __ _
3 someone who sells or arranges trips or tours for
customers
5 professional cook 3 fl)fjt Read about
these jobs in tourism and
6 person who takes visitors on tours of sites, cities,
complete the personal
or in nature
qualities needed. The first
7 person whose job it is to tell jokes, sing and
letters are given. Listen and
entertain people
check your answers.
1 If you want to work as
a holiday rep, or resort
representative, you need to
be outgoing, enthusiastic,
helpful, fie._ _ __
and have a pro,_ _ _ __
appearance.
2 A housekeeper has to be
ha -w , a good team worker,
ef and also a bit of a perfectionist.
3 it's important that a restaurant manager is
or good at managing a team, and
feels pas about food.
4 If you want to work for a children's attraction, you
should be res but also fun-loving and
enter and, most importantly, you have
to like children .
5 A good tour guide is enth patient,
com and a 'people-person'.
 GRAMMAR AND VOCABULARY

c.,_
PRONUNCIATION 6 Look again at the people in Exercise 5. Match the 0
people (1-4) to the type of work they do (a-d). CJ
4 f ))f.f» Put the verbs in the correct group Vl
according to the pronunciation of the -s at the a seasonal work._ _ __ _
end of the verb in the 3rd person singular. Listen b shift work._ _ __ z
and check your answers. c part-time work_ _ _ __
-1
0
~ checks ~ communicates eeal5
d full-time work._ _ __ c
:::0
does gives helps makes organizes 7 fl)f¥1 Listen to Jenny Butler, the executive CJ)
plans prepares recommends serves chef at the Bouvier hotel. Why is she very busy ~
specializes supervises works this week? Tick (.1) the correct alternative (a, b or
c).

/ z/ /IZ/ I s/
d ea l~ dos~ book~

5 Complete these sentences about people who

work in tourism using the correct form of the
present continuous. Use contractions.
1 Yuetung is a concierge in a hotel in Macau.
Last week she worked in the afternoon but this
week she (work) in the morn ing. At
the moment some guests are asking her for
information about the loca l attractions and he r
p hone (ring).
2 Pawel is a resort manager in a holiday centre. He
works six days a we ek all the year. He_ _ _ __
(have) a meeting now with some suppliers.
They (g ive) a presentation o n new
equ ipme nt for the water park.
8 -
3 Afon is a student but in the summer she works as
an entertainm ents manager in a seaside resort in
W ales, UK. At t he moment she (plan)
t he chi ldren's activities and she (ask)
t he magician t o include som e new tricks in his
show.
4 Derek works as a free lance events manager. He
usually works three or four days a week. T his
m o nth he (prepa re) st ands for an
exhibition in Brazil. At the moment he _ __ __
(supervise) t he design and printing of publicity
m at erial.
a The hotel is organizing lunch for 350 guests and
she's planning the menu with a chef. _ _ _
b The hotel is catering for a wedding with 150
guests and she's checking th e fish o rder. _ __
c T he hotel has a conference dinner for 450 guests
and she's making sure everything is OK. _ __
Listen again and complete the sentences
about what Jenny does and what she's doing at
the moment. Use contractions where possible.
1 _ _ ___ for the Bouvier Hotel and
_ _ ___ responsible for the chefs and
kitchen staff.
2 At the m o ment I,_____ the menu for a
special dinner.
3 T he ho t e l _____a confe re nce this week and
there a lot of g uests.
4 I to t he restaurant m anage r to m ake
sure everything p erfectly.
5 T he food and beverage manager if
another supplie r ca n d e liver the fish .
6 it's great wh en a w ait e r _ _ ___ me o ur guests
_____their meal.
 PROFESSIONAL SKILLS

~ 1 Match the headings to the different sections (1-8) of Afon's CV.

(/)

0:::
Additional information Personal details Education and qualifications
=>
0 Interests Profile References Voluntary experience Work experience
1-
z
Afon Hali Jones

Address: 24, Chester Road, Wrexham, Clwyd, LL 15 4QU, UK

Home tel. no: + 44 (0)1745 463 218
Mobile number: +44 (0)7950 694207
Email: afon.hjones@wworld.co.uk

An outgoing and professional tourism (i) with experience

in different areas including entertainment and (ii) , and food
and beverages. Looking to put into practice academic ability and
(iii) experience in the entertainment and leisure sector.

201 0-201 2 Student Cafe Supervisor, University of Clwyd

201 0-present BA in Tourism Management, Serving customers and maintaining high levels of
University of Clwyd customer service
Specializing in entertainments and leisure Managing the cafe in line with health and safety
Work experience at the Theatre Clwyd and the regulations
Leisure Centre in Llandudno Training new cafe staff
Planning and organizing staff rotas
2008-2010 Mold College
3 A-levels
English Language (A) 2008-2009 Volunteer, Llandudno Visitor Centre
Business Studies (B) Giving local information to visitors
French (B) Booking tickets and accommodation
Assisting tour guides and interpreting on excursions
2002-2008 Mold Secondary School 6
8 GCSEs Grades A-C
IT skills: Word, Excel, PowerPoint, internet and email.
Languages: fluent in English and Welsh; Advanced Greek
July-Aug. 2013 Entertainment Manager,
and Intermediate French
Llandudno holiday centre
Full, clean driving licence
July-Aug. 2012 Assistant Entertainment Manager,
Llandudno holiday centre
Sports: captain of the women's University hockey team;
Organizing evening entertainment: karaoke, games
taekwondo
and a children's magic show
Travel and music - singing, guitar
Planning sports activities, competitions, and day trips
Presenting sports events and shows
Coordinating schedules with centre staff, tour Available on request
guides and entertainers
Giving local information and advice to customers
Maintaining excellent levels of customer
satisfaction in the peak holiday period

2 Complete gaps (i)-(iii) in Afon's profile at the start of her CV. Choose the correct option (a, b or c).
(i) a graduate b specialist c consultant
(ii) a sporty b leisure c hobbies
(iii) a profession b qualifications c work

3 What is the aim of a profile statement in a CV? Tick (.1') the correct alternative (a, b or c).

a to show what job the candidate is applying for _ __

b to give details about a candidate's employment record _ __
c to summarize a candidate's experience and background _ __
 CASE STUDY

1 Read about four tourism jobs. Match the job titles (a-d) to the descriptions (1-3). One job is not used.
a Events manager c Resort manager
b Entertainments and leisure manager d Concierge
Job 1 Job2 _ _ Job3 _ _

This person helps to provide a fun
experience in a purpose-built holiday
centre. He/ She trains new staff, and
checks that tours and entertainment
services are well-organized. His/Her
team are usually the first people to
receive questions from guests, and
they inform visitors about where to
drink, eat, or shop. He/She supervises
the onsite entertainment, which can
include children's shows and sports
activities.
This person is responsible for
management, training and staff
motivation. He/She supervises
staff and makes sure all transfers,
welcome meetings and evening
entertainment go well. He/She
trains the reps in a holiday centre
so that they can answer visitor's 1.
questions on the area. There are
also administrative duties, for
example checking weekly accounts
and meetings.
This person's job is to serve
the needs of guests in a hotel
or resort. He/She usually gives
information about tours and
attractions, transportation
and d irections. This person
often books t ickets and
recommends tours. The job
involves communicating with
guests, both face to face and
on the telephone.

2 Afon is applying for job position 1. Complete her cover letter to Sunnyside resorts. The first letter
of each word is given.

Dear Sir/Madam,
1
I am w_ _ _ _ _ to apply for the position of Entertainments manager. Please find
2
a a copy of my CV.
I am very interested in working 3 f Sunnyside resorts in Halkidiki, Greece
because I am 4 p about entertainment.
I am currently 5 s for a degree in Tourism management at the University
of Clywd in North Wales. I have 6 e as an Entertainments manager
because I have worked at a resort for two summers. At Llandudno I am 7 r_ _ _ __
for organizing entertainment, for example, karaoke, children's shows and sport
activities.
I believe I am 8 o , hard-working and enthusiastic. In addition, I work
well in a 9 t . As you can 10 s from my CV, I also speak English,
Welsh, Greek and some French .
11
I /_ _ _ __ forward to hearing from you .
Yours 12 {,_ _ _ _ _,

)cforl f/Afi (}ones

Afon Hali Jones

3 f))fJI Listen to extracts from the interview with Afon and tick (.I) the questions the interviewer asks.
1 Do you have any experience as an entertainments manager? _ _
2 Can you tell me about your stud ies? _ _
3 What are your responsib ilities there ? _ _
4 Cou ld you g ive m e some exa mples? _ _
5 Can you d escribe your negative qualities? _ _
6 What kind of qualities does an entertainments m anager need ? _ _
7 Do you work well in a team? _ _
8 What do you know about Sunnyside resorts? _ _

4 tDI Listen again and complete some of Afon's answers.

1 I've worked as an ente rtainment s m anager for two in a seaside _____ in Llandudno.
2 I and entertainment for both adults and kids.
3 I'm_ _ _ _ and out going, and I'm a good tea m _ _ _ __