PAMANTASAN NG LUNGSOD NG PASIG

Alcalde Jose St. Kapasigan, Pasig City

Telefax No. 628 – 1013
College no. 628 – 1013 loc. 116

COLLEGE OF HOSPITALITY MANAGEMENT

OUTCOMES BASED SYLLABUS

BACHELOR OF SCIENCE IN HOSPITALITY MANAGEMENT
Year Level : 1st Year Semester/ Summer : 1st Semester
Course Title : FUNDAMENTALS TO LODGING OPERATIONS No. of Hours/Semester : 90 hrs
No. of Units : 3 units ( 2 Units Lect. ; 1 Unit Lab.) Lecture Hours : 2 hrs/week
Laboratory Hours : 3 hrs/week
INSTITUTIONAL VISION STATEMENT
The Pamantasan ng Lungsod ng Pasig is a leading center for academic excellence among locally funded colleges and universities that produces responsible
and productive individuals who are responsive to the changing demands of development locally and globally.

INSTITUTIONAL MISSION STATEMENT

We, a community-oriented individuals, supported by the Government of Pasig, are committed to lifelong learning and to produce graduates, strong in their
global outlook, cultural identity, and social responsibility through teaching strategies, methodologies, relevant research and dedicated public service.

INSTITUTIONAL GOALS:

 To instill and nurture in each student the appropriate and relevant attitude, knowledge, values, and skills needed to become useful and productive
citizens, successful entrepreneurs, or gainfully employed members of the community.
 To provide quality public higher education that will not only assist each individual to fully develop his/her potential as a human being, but also
enhance the quality of citizen participation in the basic functions of society.
 To advance the frontiers of knowledge and technology through quality instructions, research and community extension services that encourage
maximum use of all resources and facilities available in the city of Pasig where students can apply the knowledge, values, and skills they gained for
improving their own quality of life and that of the community where they belong.

Course Title: Date Applied: Date Revised: Prepared by: Checked by: Approved by: Page No.

Fundamentals to Lodging Operations July 2018 April 2018

Prof. Regilda D. Dalit Prof. Philipp H. Lubang Prof. Federico Nueva
CHM Faculty Dean, CHM Academic Director
1
 PAMANTASAN NG LUNGSOD NG PASIG
Alcalde Jose St. Kapasigan, Pasig City
Telefax No. 628 – 1013
College no. 628 – 1013 loc. 116

COLLEGE OF HOSPITALITY MANAGEMENT

COLLEGE VISION STATEMENT

A vessel of sturdy institution that will develop competitive, socially responsible professionals in a globally competitive environment of a fast-changing
Hospitality Industry through academic, social and moral foundation of learning that could help build a strong community and a greater nation.

COLLEGE MISSION STATEMENT

To produce God-fearing, competent, educated and well-disciplined future professionals of the Hospitality Industry through the collaborative efforts of
stakeholders concerned by providing competency based learning and industry training.

COLLEGE OBJECTIVES:

 Enhance and develop the individual personality of the students to fit the needs of the Hospitality Industry
 Inculcate values that would help them cope with the fast changing trends of the industry build harmonious relationship with other people from
the industry as well as with clients or customers from different social classes or walks of life
 Enrich the theoretical knowledge and skills of every student in order to meet the high standards of globally competitive industry.

PROGRAM GOALS:

The BS in Hospitality Management aims to develop effective and efficient leaders of the Hospitality Industry. To achieve this mission, it is our goal that
students graduating from the Bachelor of Science in Hospitality Management program at Pamantasan ng Lungsod ng Pasig will demonstrate leadership skills
by having the knowledge of the industry, people management skills, problem-solving skills and sense of responsibility.

1. Provide a common body of knowledge in hospitality management coupled with a broad education and awareness of skills and attitudes which will
prepare students for responsible leadership roles in the hospitality industry.
2. Develop employability skills required of hospitality management through the use of a competency-based program.
3. Provide students with relevant hands-on operational experience in some facet of the hospitality industry.

PROGRAM OUTCOMES:
Course Title: Date Applied: Date Revised: Prepared by: Checked by: Approved by: Page No.

Fundamentals to Lodging Operations July 2018 April 2018

Prof. Regilda D. Dalit Prof. Philipp H. Lubang Prof. Federico Nueva
CHM Faculty Dean, CHM Academic Director
2
 PAMANTASAN NG LUNGSOD NG PASIG
Alcalde Jose St. Kapasigan, Pasig City
Telefax No. 628 – 1013
College no. 628 – 1013 loc. 116

COLLEGE OF HOSPITALITY MANAGEMENT

1. Analyze the functions performed by different divisions and departments within a lodging operation to visualize the interaction of all areas.
2. Describe ethical and legal responsibilities in lodging and food and beverage service facilities.
3. Produce and manage food products and services complying with enterprise standards
4. Provide food and beverage service and manage the operation seamless based on industry standards.
5. Apply management skills in food and beverage service operations.
6. Perform and provide full guest cycle services for front office.
7. Perform and maintain various housekeeping services for guest and facility operations.
8. Applying listening, reading, writing, and speaking skills to enhance operations and customer service in food and beverage service facilities.
9. Describe career opportunities and qualifications in the hospitality industry and food and beverage industry.
10. Plan / Organize, implement and evaluate MICE activities
11. Plan and implement a risk management program to provide a safe and secure workplace.
COURSE DESCRIPTION:

This course describes the skills, knowledge and performance outcomes required to explore and analyze the management and practices of lodging
operations and related sales activities in the major operating and support departments. It will also expose the students on the unique aspect of managing a
service - based lodging establishment delivered by diverse employees and understanding of the business and financial operations of the lodging firm. The
course introduces the housekeeping department of a hotel and lodging organization; its organizational structure; roles and responsibilities; functions of the
department; equipment and tools for housekeeping operations; methods and procedures of cleaning operations including linen, uniform and laundry service;
general maintenance and decoration of a hotel; safety and sanitation in housekeeping operations; management of operations and recording; precautionary
procedures; guest safety and hotel assets. Laboratory includes actual exposure in the housekeeping operations.

COURSE OUTCOMES:

CO1 Develop and update the hospitality and lodging industry knowledge
CO2 Examine the competencies and anatomy of a global hotelier and it’s pre-requisites
CO3 Expound the essential departments of Lodging Operation and a brief overview of the housekeeping department and the functions of the ff. various
department within the lodging operation:

Course Title: Date Applied: Date Revised: Prepared by: Checked by: Approved by: Page No.

Fundamentals to Lodging Operations July 2018 April 2018

Prof. Regilda D. Dalit Prof. Philipp H. Lubang Prof. Federico Nueva
CHM Faculty Dean, CHM Academic Director
3
 PAMANTASAN NG LUNGSOD NG PASIG
Alcalde Jose St. Kapasigan, Pasig City
Telefax No. 628 – 1013
College no. 628 – 1013 loc. 116

COLLEGE OF HOSPITALITY MANAGEMENT

 Housekeeping Department
 Rooms Division
 Food & Beverage Department
 Kitchen Department
 Banquet/Events Department
 Sales and Marketing Department
 Public Relations Department
 Recreation Department
 Security Department
 Human Resources Department
 Engineering Department
 Finance Department

CO4 Enlightened the structures approach in learning the various housekeeping departments.
CO5 Stipulate the role of managers and executive housekeepers in the hotel.
CO6 Interpret the techniques and strategies used to foster positive, ongoing relationships with guest

Course Title: Date Applied: Date Revised: Prepared by: Checked by: Approved by: Page No.

Fundamentals to Lodging Operations July 2018 April 2018

Prof. Regilda D. Dalit Prof. Philipp H. Lubang Prof. Federico Nueva
CHM Faculty Dean, CHM Academic Director
Week Topic Teaching and Learning Assessment
Number INTENDED LEARNING OUTCOMES PAMANTASAN NG LUNGSOD NG PASIG Activities Tasks
Alcalde Jose St. Kapasigan, Pasig City
Telefax No. 628 – 1013
1 Overview of628
College no. the course:
– 1013 loc. 116 Interactive Discussion
COLLEGE OF HOSPITALITY MANAGEMENT
 PLP Mission/Vision Getting to know activity
 CIHM Mission/Vision
 Syllabus
 Classroom Policies, Rules and Regulations
 Attendance, Grading System and Course
Requirements/ Grooming Policies

1-3 LO 1.1. Introduce the symbol of the I. OVERVIEW OF THE HOSPITALITY Discussion Oral questioning
hospitality industry; INDUSTRY
LO 1.2. Understand the scope of the Visual presentation Written Exam
A. The Pineapple Tradition
hospitality and tourism industry;
B. Interrelated Nature of Hospitality and
LO 1.3. Acquaint the founders of the Activity No. 1
Tourism
hospitality industry; Facebook Profile
C. Characteristics of the Hospitality Industry
LO 1.4. Define the hotel and (Identify the International
D. Founders and history of the Hospitality
determine the classification various Chain of Hotel Logos)
Industry
hotel rating system;
E. Classification of Accommodation
LO 1.5. Present concepts like hotel
F. Hotel Definition and Classification
management contracts and time
G. Hotel Rating System
shares;
H. Philippine Hotel Classification
LO 1.6. Introduce the list of the top
hotels worldwide; 1. International Chain of Hotels
LO 1.7. Familiarize hotels locally; 2. Hotels in NCR
LO 1.8. Discuss the standards of the 3. Hotels in Pasig
hotel based on DOT’s policies in the 4. Accredited Hotels as per DOT
accreditation of hotels. I. Hotel Management Contacts
Accreditation Standards
H. Time Sharing Concept
4-5 1. Types of Time Shares Discussion Oral Questioning
II. The Pre-requisites
LO 2.1 Proactively address guests Multimedia based Written Exam
A. Anatomy of Global Hotelier and
demands and needs by developing teaching techniques
Course Title: Date Applied: Traveller
Date Revised: Prepared by: Checked by: Approved by: Page No.
career professionalism.
B. Service Basics
Fundamentals to Lodging Operations July 2018 April 2018 Assignment:
C. Personal Hygiene
Prof. Regilda and Grooming
D. Dalit Prof. PhilippDesign
H. Lubangand come
Prof.up
Federico Nueva
D. Attending to Guests
CHM Faculty Dean, CHM Academic Director
with your own hospitality
attire according to
your/relatives existing
outfits and bring in the
 PAMANTASAN NG LUNGSOD NG PASIG
Alcalde Jose St. Kapasigan, Pasig City
Telefax No. 628 – 1013
College no. 628 – 1013 loc. 116

COLLEGE OF HOSPITALITY MANAGEMENT

TEXTBOOK:
Santos, B. & Moral P. 2014. Hotel and Resort Operations. MaxCor Publishing House, Quezon City Philippines.
REFERENCES:
Department of Tourism. (2012). DOT Memorandum Circular 2012-2: Rules and Regulations to govern the Accreditation of Accommodation Establishments
hotels, resorts and apartment hotels. Manila: Department of Tourism.

TESDA Training Regulations Housekeeping NC II (Amended)

Singh, Neelam. (2013). Hospitality Security Services. Centrum Press India

“Employees Perspectives about employing people with disabilities: A Comparative Study across Industries”. (2015). Cornell Hospitality Quarterly 2015, Vol.
56(2) 168-179. Sage Publishing

COURSE ASSESSMENTS:

1. Attendance
2.Quizzes
3.Assignments, Activity/Seatwork
4. Individual Class Participation / Group Presentation/ Projects
5. Case Study Reaction/Research Papers
6.Major Examinations ( Midterm / Finals)
7.Hotel Familiarization

GRADING SYSTEM:

Course Title: Date Applied: Date Revised: Prepared by: Checked by: Approved by: Page No.

Fundamentals to Lodging Operations July 2018 April 2018

Prof. Regilda D. Dalit Prof. Philipp H. Lubang Prof. Federico Nueva
CHM Faculty Dean, CHM Academic Director
 PAMANTASAN NG LUNGSOD NG PASIG
Alcalde Jose St. Kapasigan, Pasig City
Telefax No. 628 – 1013
College no. 628 – 1013 loc. 116

COLLEGE OF HOSPITALITY MANAGEMENT

** Attendance plays a big factor in the grading system. The professor has the right to refuse attendance due to lack of requirements.
The grading system will be based on KSVA Principles which is a total of 100%

LABORATORY 60%
Attendance 10% LECTURE 40%
Examination/Skill Test 25% Attendance 10%
Quiz 15% Examination 20%
Values 10% Values 10%

CLASSROOM POLICIES:

1. Special major examinations are scheduled one week after the administration of the major exams. No make-up exams will be given unless
specific prior permission was obtained from the Professor. Moreover, NO make-up exams and quizzes will be given unless a medical certificate will be
presented with a doctor’s written verification.
2. All assignments are due as scheduled and must be completed . No late papers will be accepted unless specific prior permission has been
obtained from the Professor before the assignment is due. Assignments are due by the end of the class period . If illness prevents one from
completing an assignment, a doctor’s written verification will be necessary.
3. Class Handouts or lecture will be distributed to the Class President via Share it apps/email. It is the students’ responsibility to get a copy of the
same and it is the student’s choice whether to print out the handouts and bring them to class. A hard copy of class handouts will not be distributed in
class.
4. Student should be honest at all times; cheating and plagiarism in any form is a mortal sin which could merit a 0.0 grade and can lead to
suspension and dismissal.
5. Cellular phones should always be in a silent mode during class hours.
6. The use of E – gadgets is strictly prohibited unless otherwise relevant to class discussion.
7. Other policies: as agree by students and Professor in – charge in the subject.

Course Title: Date Applied: Date Revised: Prepared by: Checked by: Approved by: Page No.

Fundamentals to Lodging Operations July 2018 April 2018

Prof. Regilda D. Dalit Prof. Philipp H. Lubang Prof. Federico Nueva
CHM Faculty Dean, CHM Academic Director
 PAMANTASAN NG LUNGSOD NG PASIG
Alcalde Jose St. Kapasigan, Pasig City
Telefax No. 628 – 1013
College no. 628 – 1013 loc. 116

COLLEGE OF HOSPITALITY MANAGEMENT

Course Title: Date Applied: Date Revised: Prepared by: Checked by: Approved by: Page No.

Fundamentals to Lodging Operations July 2018 April 2018

Prof. Regilda D. Dalit Prof. Philipp H. Lubang Prof. Federico Nueva
CHM Faculty Dean, CHM Academic Director