Knowledge Management

UNIT - 1
1. The lowest cost solution to developing a KM system is:

a. in-house development

b. development by end users

c. outsourcing

d. off-the shelf solution

e. subcontracting

Answer: D

2. The stored learning from an organization’s history that can be used for decision-making and
other purposes best describes:
A. Organizational learning
B. Tacit knowledge
C. Knowledge warehouse
D. Best practices
E. Organizational memory
F. Knowledge base
Answer: Organizational memory

3. The most successful solutions or problem-solving methods that have been developed by a
specific organization or industry best describes:
a. Organizational memory
b. Knowledge management
c. Best practices
d. Standard operating procedures
e. Explicit knowledge
f. Business objectives
Answer: Best practices

4. Major knowledge work applications include:

a. Investment workstations, computer-aided design systems, and intelligent agents
b. Document imaging systems
c. Virtual reality systems, investment workstations, and intelligent agents
d. Virtual reality systems, intelligent agents, and investment workstations
e. Computer-aided design systems, virtual reality systems, and investment workstations
f. None of the above
Answer: computer-aided design systems, virtual reality systems, and investment workstations

5. Groupware is build around each of the following principles:

a. communication, collaboration, and coordination
b. communication, collaboration, coordination, and knowledge sharing
c. communication, collaboration, coordination, and investigation
d. communication, collaboration, coordination, and teamware
e. communication, collaboration, coordination, and groupware
f. None of these
Answer: communication, collaboration, coordination, and knowledge sharing

6. Artificial intelligence systems:

a. Do not exhibit the same level of intelligence as human beings
b. Can solve all problems intelligently
c. Substitute for experts
d. Can come up with new and novel solutions to problems
e. Can develop associations and use metaphors and analogies
f. Have a unique ability to impose a conceptual apparatus on the surrounding world
Answer: Do not exhibit the same level of intelligence as human beings
 7. Which of the following refers to rule-based AI tolerates imprecision by using non-specific terms
called membership functions to solve problems?
a. Genetic algorithms
b. Expert system
c. Hybrid system
d. Fuzzy logic
e. Virtual reality system
f. Neural network
Answer: Fuzzy logic

8. Which of the following is a software program that uses a built-in or learned knowledge base to
carry out specific, repetitive, and predictable tasks for an individual user, business process, or
software application?
a. Expert system
b. Intelligent agent
c. Genetic algorithms
d. Neural network
e. Fuzzy logic
f. Hybrid system
Answer: Intelligent agent

9. Knowledge workers need:

a. powerful graphics
b. quick and easy access to external databases
c. communications and document management tools
d. a user-friendly interface
e. analytical tools
f. all the above
Answer: all the above
UNIT - 2
1. The ease of modifying software across product lines is referred to as:

a. serviceability

b. usability

c. flexibility

d. reliability

e. modularity

Answer: E

2. The measure of how well the software will run on different computers is:

a. performance

b. portability

c. usability

d. flexibility

e. modularity

Answer: B

3. The system test that checks under what conditions it begins to fail is called:

a. life-cycle testing

b. maintenance testing

c. force-fail testing

d. catastrophic testing

e. reliability testing

Answer: C
4. A network node consisting of hardware or software to protect or filter certain information

entering the company’s databases or keep select information from leaving the company is a(n):

a. intelligent agent

b. authentication

c. POP

d. firewall

e. extranet

Answer: D

10. Word processing, desktop publishing, and electronic calendars are examples of:
a. Knowledge work systems
b. Artificial intelligence systems
c. Decision support systems
d. Document imaging systems
e. Group collaboration systems
f. Office systems
b. Answer: Office Systems
11. Systems that convert documents and images into digital form so that they can be stored and
accesed by the computer are called:
a. Virtual reality systems
b. Document imaging systems
c. Knowledge work systems
d. Neural networks
e. Presentation graphics systems
f. Scanners
b. Answer: Document imaging syst

12. A collection of internal and external knowledge in a single location for more efficient
management and utilization by the organization, best describes:
 a. a knowledge repository
b. organizational memory
c. a data warehouse
d. knowledge management
e. an external database
f. none of the above
Answer: a knowledge repository

13. A typical document imaging system used:

a. an index server
b. workstations
c. scanners
d. an optical disk system
e. printers
f. all the above
Answer: all the above

14. Offices and office workers have these basic functions:

a. managing and coordinating the work of data and knowledge workers
b. scheduling for individuals and groups
c. managing documents, including document creation, storage, retrieval, and dissemination
d. connecting the organization to the external world
e. connecting the work of local information workers with all levels and functions of the
organization
f. all the above
Answer: all the above

UNIT - 3
1. A self-programming system that creates a model based on its inputs and outputs is a(n):

a. expert system.

b. neural net

c. inference engine.

d. repository.

e. intelligent agent

Answer: B

2. A KM developer is better off working with a single expert when:

a. the problem domain is complex.

b. there must be alternative ways of generating the knowledge.

c. there is a need to share more confidentiality with project-related information.

d. there is a need for a synthesis of experience.

e. expert knowledge is dispersed.

Answer: C

3. Phrasing a question by leading with the words, “Isn’t it true that…” is an example of:

a. response bias

b. inconsistency bias

c. hostility bias

d. gender bias

e. transactional bias

Answer: A

4. An expert that is methodical, verbal and logical is a:

a. storyteller type

b. godfather type

c. salesperson type

d. procedure type

e. grandfather type

Answer: D

UNIT - 4
1. The totality of hardware and software, as well as the specialized human resources required to

enable knowledge is called the:

a. technical core

b. knowledge center

c. content satellite

d. infrastructure

e. system

Answer: A

2. The technical layer of the KM system that pertains to TCP/IP protocol , LANs and WANs is the:

a. physical layer

b. transport layer

c. collaborative intelligence layer

d. user interface layer

e. authorized access control layer

Answer: B
3. The ___________________ layer of the KM system creates a competitive edge for the learning

organization.

a. Knowledge-enabling application

b. middleware

c. transport

d. collaborative intelligence and filtering

e. authorized access

Answer: A

4. The ________ is the part of an expert system that explains to the user how and why an answer is

given.

a. scheduler

b. inference engine

c. interlocutor

d. knowledge base

e. justifier

Answer: E

5. The least technical of these KM system layers is:

a. physical

b. transport

c. authorized access control

d. middleware

e. user interface

Answer: E
6. A network that uses TCP/IP to share information within an organization is an:

a. internet

b. extranet

c. intranet

d. authentication network

e. expert system

Answer: C

7. Interactive graphics software and hardware that create computer-generated simulations which
provide sensations that emulate real world-activities describes:
a. VRML
b. Fuzzy neural networks
c. Virtual reality systems
d. Genetic algorithms
e. Pilot programs
Answer: virtual reality systems

8. A knowledge-intensive computer program that captures the expertise of a human in limited

domains of knowledge describes:
a. virtual reality
b. a neural network
c. a decision support system
d. fuzzy logic
e. a genetic algorithm
f. an expert system
Answer: an expert system

9. The strategy used to search through the rule base in an expert system defines:
a. an AI shell
b. fuzzy logic
 c. CASE
d. an inference engine
e. a genetic algorithm
f. SWOT
Answer: an inference engine

10. Which of the following is a specialist who elicits information and expertise from other
professionals and translates it into a set of rules or frames for an expert system?
a. Knowledge translator
b. Knowledge analyst
c. Knowledge specialist
d. Knowledge engineer
e. Expert analyst
f. Systems analyst
Answer: Knowledge engineer

11. Technologies that uniquely and directly address the organizational learning and knowledge
management tasks include:
a. enterprise systems, external and internal networks, databases, datamining, and communication-
based applications
b. just office systems and knowledge work systems
c. just external and internal networks and databases
d. office systems, knowledge work systems (KWS), group collaboration systems, and AI applications
e. just group collaboration systems and AI applications
f. all the above
Answer: office systems, knowledge work systems (KWS), group collaboration systems, and AI
applications

12. The set of processes developed in an organization to create, gather, store, transfer, and apply
knowledge, best describes:
a. organizational learnings
 b. knowledge management
c. organizational memory
d. knowledge assets
e. business process engineering
f. none of the above
Answer: knowledge management

13. Expertise and experience of organizational members that has not been formally documented is
known as:
a. knowledge sharing
b. tacit knowledge
c. organizational learning
d. organizational memory
e. best practices
f. none of the above
Answer: tacit knowledge