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HCS Update
Business, Architecture, And
Evolution
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© 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public
Agenda
Accelerate
Create ubiquitous
appeal to Innovation with Hybrid
Enhance
Unify productivity with ensure adoption AGILITY
communication cost reduction
foundation
Enable
Simple & Seamless
Simplify Experiences Experiences
Converge
Voice, Video, & Data Collaboration Infrastructure
PAST FUTURE
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Cisco Leading Execution
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Global market-leading UCaaS with HCS
66 132 5,400+
Countries Partners Customers
>5.4M 75% #1
Market share In Cloud UC* and
End-Users
(>500 users) contact center
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Engage with your Cisco Powered Cloud partner….
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Hosted Collaboration Solution (HCS)
Solution overview
Hosted Collaboration Solution
• Comprehensive Unified
Communications and
collaboration as a service
• All the features and benefits
of Cisco Unified
Communications Manager
• Hosted by Cisco certified partners
• Proven service and support
• Global and secure
• Ideal for all size businesses
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Market-Leading Cisco Collaboration Services
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Call control
Based on Cisco Unified Communications Manager
Voice
IM/Presence Video
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Supports the broadest endpoint portfolio on the market
7800 Series
IP phones
Cisco WebEx®
DX Series
Room 55 Cisco Spark Room Kit Plus Cisco Jabber®
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Delivering mobility
For anytime, anywhere communications
Simultaneous ring on
all phones – even on Extend your office phone
calls to mobile phone
Single voice
Cisco Jabber or
mailbox across all
Spark Mobile Client
phone numbers
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Cisco Jabber
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Secure management portal
Bulk Customize
provisioning services
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Secure user self-care portal
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Survivable telephony
• Business resiliency through redundant, localized
call processing
• Automatic telephony survivability during outages
connecting to the cloud Cloud
Cisco HCS
• Cisco router automatically provides
local call processing during outage
• When WAN is available, IP phones
auto-revert back to Cisco Unified CM
• Continuous call security for users in survivability mode PSTN
• Seamless transitions during failure
and restore
• Calls in progress stay connected during WAN failure
and restore
SRST Gateway
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Scalable, secure and reliable cloud collaboration
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What’s new in HCS 11.5
Take another look at the new HCS…
Cisco Powered Cloud Collaboration
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Cisco Jabber Apple Push Notification for
IOS
Action
Required
Jabber for iOS Push Notifications
UPGRADE NOW!!! to prevent outages
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HCS Deployment Models
Value Added Management AD/Calendar
Integrations & SLA Integration
Cisco PSTN
Collaboration 3G/4G Mobility
Cloud Network
HCS Apps HCS Apps HCS Apps
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HCS Shared Architecture
HCS Shared Architecture
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Use Cases
• Cloud Service
• Standardized
• Templatized
• OTT and VPN (MPLS)
• Customers:
• Enterprise (any size <= 40k)
• Global Branches
• Retail
Dedicated Dedicated Dedicated Shared
Instance Instance Instance Architecture • Franchises
• Mid-Market
• SMB
• Partners can mix dedicated
instance model with shared
architecture as they see fit to
best suit their business needs
• HCS-SA:
E-Commerce
CUCDM+ASAP or Email Web Portal • Shared CUCM/IM&P
Kurmi or VOSS4UC Server • Partitioned Unity
• Shared Expressway
Mobile and • Directory Services
Remote Access
Web
UCXN Proxy • Multi-Tenant Directory
IM&P
• Multi-Tenant LDAP
Cust A
LDAP & DS CUCM Exp-C Exp-E
Internet • Service Automation
DMZ • Kurmi, VOSS,
SBC Cust B ITALTEL
• OTT Access Anywhere
• VPN, MPLS Optional
SIP Trunk(s) Meraki VPN (SD-WAN)
Cust C • Self-Registering
PSTN Endpoints
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HCS Shared Architecture
(Branch Office/Teleworker/Mobile User for Large Enterprise Deployment)
HCS Partner Data Center HCS Partner Data Center
SRST PSTN
local breakout
VPN/MPLS Internet
Regional
Office Satellites Remote
Sales Office Support Office
Teleworker Mobile
Worker BRKCOL-2700 © 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 32
HCS Shared Architecture
(Global Branch Offices Deployment)
Remote
Support Office HCS-SA deployment to support
global branch offices deployment
AD with other HCS/HCS-SA and 3rd
party UC systems
Satellites Remote
Sales Office Support Office
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Enable Continuous Collaboration with
Hybrid Services
Cisco Spark Hybrid Services
Hybrid Call Service
• Call Service Aware
• Call Service Connect
Cisco Spark
Hybrid Hybrid Services
Directory Service
Hybrid
Hosted Collaboration Solution
Media Service
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Cisco Spark Hybrid calling
Seamless calling and collaboration
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Cloud Integration
Windows
Edge
ECP
Directory Calendar Call Media KMS
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Spark UC Hybrid Services Roll Out CY17/18
Enable Spark Meeting
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Deliver Omnichannel Customer Care
Cisco HCS for contact center
Cisco Hosted Collaboration Solution for Contact Center
Omnichannel connected digital experiences as a service
Voice, video, SaaS delivery for simplified
email and chat management, updates
Highly scalable. Up
Inbound and
to 12,000 agents
outbound campaigns
per instance
Faster deployment of
Built-in context
service advanced contact center
capabilities
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Mobility Update
Cisco Collaboration Mobility Offers
Mobile
Collaboration
3G/4G/LTE
(Managed)
Management Applications
Contact Center in Partner
Cloud
Flexibility to enable
Suites Unified Management partner to make a choice
Aggregation
(CUCDM / PCA)
Balance w/
Integrity
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Cisco Spark
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1. Find this session in the Cisco Live Mobile App
2. Click “Join the Discussion”
3. Install Spark or go directly to the space
4. Enter messages/questions in the space
cs.co/ciscolivebot#BRKCOL-2700
© 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public
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