Basic 2 - Work in A Team Environment

COMPETENCY-BASED LEARNING MATERIAL
Sector:
TOURISM SECTOR
Unit of Competency:
BASIC COMPETENCY
WORK IN A TEAM ENVIRONMENT
Module Title:
WORKING IN A TEAM ENVIRONMENT
ST.MICHAEL ARCHANGEL TECHNOLOGICAL INC.

101 Rodriguez St. Santulan Rd. Malabon City
Document No.SMATI-BC2
Date Date Revised:
Developed: MAY 2020
CBLM on Basic May 2018
Competency Page 1 of 31
Work in a Team DEVELOPED REVISION #
Environment BY: 02
VANESSA B.
FERRER,LPT
HOW TO USE THIS COMPETENCY BASED LEARNING MATERIAL
Welcome to the module in Tourism. This module contains training
materials and activities for you to complete.
The unit of competency "Work in team environment” contains
knowledge, skills and attitudes required for Basic Competency.
You are required to go through a series of learning activities in order
to complete each learning outcome of the module. In each learning outcome
are Information Sheets, Self-Checks, Operation Sheets or Task Sheets.
Follow these activities on your own. If you have questions, don’t hesitate to
ask your facilitator for assistance.
The goal of this course is the development of practical skills. To gain
these skills, you must learn basic concepts and terminologies. For the most
part, you'll get this information from the Information Sheets and suggested
resources and references
This module is prepared to help you achieve the required competency,
in "Working in team environment ".
This will be the source of information for you to acquire knowledge
and skills in this particular competency independently and at your own
pace, with minimum supervision or help from your trainer.
Remember to:
 Work through all the information and complete the activities in each
section.
 Read information sheets and complete the self-check. Suggested
references are included to supplement the materials provided in this
module.
 Most probably your trainer will also be your supervisor or manager.
He/she is there to support you and show you the correct way to do
things.
 You will be given plenty of opportunity to ask questions and practice on
the job. Make sure you practice your new skills during regular work
shifts. This way you will improve both your speed and memory and also
your confidence.
 Use the Self-checks, Operation Sheets or Task Sheets at the end of each
section to test your own progress.
 When you feel confident that you have had sufficient skill, ask your
Trainer to evaluate you. The results of your assessment will be recorded
in your Progress Chart and Accomplishment Chart.
You need to complete this module before you perform the module on (Next
Module title).
Date Date Revised:
Developed: MAY 2020
Environment BY: 02
VANESSA B.
FERRER,LPT
(Basic Competency of Tourism)
COMPETENCY-BASED LEARNING MATERIALS
List of Competencies
No. Unit of Competency Module Title Code

Participate in
Participate in workplace
1. workplace 500311105
communication
communication
Work in team Work in team
2. 500311106
environment environment
Practice career Practice career
3. 500311107
professionalism professionalism
Practice occupational Practice occupational
4. health and safety health and safety 500311108
procedures procedures
Date Date Revised:
Developed: MAY 2020
Environment BY: 02
VANESSA B.
FERRER,LPT
MODULE CONTENT
UNIT OF COMPETENCY : Work in team environment
MODULE TITLE : Working in team environment
MODULE DESCRIPTOR: This module covers the skills, knowledge and

attitudes to identify role and responsibility as a member of a team.
NOMINAL DURATION:
LEARNING OUTCOMES:
At the end of this module you MUST be able to:
 Work in team environment
ASSESSMENT CRITERIA:
1. The role and objective of the team is identified from available sources
of information
2. Team parameters, reporting relationships and responsibilities are
identified from team discussions and appropriate external sources
3. Individual role and responsibilities within the team environment are
identified
4. Roles and responsibility of other team members are identified and
recognized
5. Reporting relationships within team and external to team are
identified
6. Effective and appropriate forms of communications used and
interactions undertaken with team members who contribute to known
team activities and objectives
7. Effective and appropriate contributions made to complement team
activities and objectives, based on individual skills and competencies
and workplace context
8. Observed protocols in reporting using standard operating procedures
9. Contribute to the development of team work plans based on an
understanding of team’s role and objectives and individual
competencies of the members.
Date Date Revised:
Developed: MAY 2020
Environment BY: 02
VANESSA B.
FERRER,LPT
LEARNING OUTCOME NO. 1
(Describe team role and scope)
Contents:
1. Team structure
Assessment Criteria
1. The role and objective of the team is identified from available sources
of information
2. Team parameters, reporting relationships and responsibilities are
identified from team discussions and appropriate external sources
Conditions
The participants will have access to:
1. Access to relevant workplace or appropriately simulated environment

where assessment can take place
2. Materials relevant to the proposed activity or tasks
Assessment Method:
1. Observation of the individual member in relation to the work

activities of the group
2. Observation of simulation and or role play involving the
participation of individual member to the attainment of
organizational goal
3. Case studies and scenarios as a basis for discussion of
issues and strategies in teamwork.
Date Date Revised:
Developed: MAY 2020
Environment BY: 02
VANESSA B.
FERRER,LPT
Learning Experiences
Learning Outcome 1
Describe team role and scope
Learning Activities Special Instructions

Read Information Sheet #2.1-1 on Read and understand the
information carefully about Team
Team structure structure
Answer Self-Check # 2.1-1 and You must get a rating of 100% in

compare your answers from answer the self-check activity, if you get
key #2.1-1 below 100% rating, go over to the
same activities, but if you get the
required rating, then proceed to the
next activities/LO.
Perform Task Sheet # 2.1-1 Evaluate the demonstration of task
using the Performance Criteria
Checklist #2.1-1
Have your trainer evaluate your
performance
After doing all activities of this
LO , you are ready to proceed to
the next LO on
________________________
Date Date Revised:
Developed: MAY 2020
Environment BY: 02
VANESSA B.
FERRER,LPT
Information Sheet # 2.1-1
(Team structure)
Learning Objectives:
After reading this INFORMATION SHEET, YOU MUST be able to:
1. Understand the Team Structure.
(Introductory Paragraph)
Proper team structure can promote teamwork by including a clear
leader, involving the patient, and ensuring that all team members commit to
their roles in effective teamwork
(Body)
Team structure refers to the composition of an individual team or of a
multi-team system. Team structure is an integral part of the teamwork
process. A properly structured patient care team is an enabler for and the
result of effective communication, leadership, situation monitoring, and
mutual support.
TEAM LEADER is someone who provides guidance, instruction,

direction and leadership to a group of individuals (the team) for the purpose
of achieving a key result or group of aligned results. The team leader
monitors the quantitative and qualitative achievements of the team and
reports results to a manager (a manager may oversee multiple teams).
ASSISTANT TEAM LEADER ensures daily responsibilities are
accomplished by employees on an assigned work shift. This includes
Date Date Revised:
Developed: MAY 2020
Environment BY: 02
VANESSA B.
FERRER,LPT
delegating daily tasks, answering employee questions and resolving issues.
The assistant team leader often interviews potential employees along with
supervisors and managers, and assists in the employee selection process. At
the end of each shift, the assistant team leader completes all necessary
reports for a supervisor’s review.
MEMBERS are the one that are part of a group.
MANAGER is a person responsible for controlling or administering
all or part of a company or similar organization.
SUPERINTENDENT a person who manages or superintends an
organization or activity
Date Date Revised:
Developed: MAY 2020
Environment BY: 02
VANESSA B.
FERRER,LPT
Self- Check 2.1-1
(Team Structure)
(Identification): (Instruction)
1. Refers to the composition of an individual team or of a multi-team
system.
2. Someone who provides guidance, instruction, direction
and leadership to a group of individuals (the team) for the purpose of
achieving a key result or group of aligned results.
3. Are the one that are part of a group.
4. Is a person responsible for controlling or administering all or part of a
company or similar organization.
5. A person who manages or superintends an organization or activity
Date Date Revised:
Developed: MAY 2020
Environment BY: 02
VANESSA B.
FERRER,LPT
ANSWER KEY 2.1-1
(Team Structure)
1. Team Structure
2. Team Leader
3. Members
4. Manager
5. Superintendent
Date Date Revised:
Developed: MAY 2020
Environment BY: 02
VANESSA B.
FERRER,LPT
REFERENCES AND FURTHER READINGS
https://www.google.com/search?
biw=784&bih=587&ei=NYcYW7P4CaSVmAWbwq2oCQ&q=Superintenden
t&oq=Superintendent&gs_l=psy-
ab.3..0i7i30k1l9j0.75709.82345.0.82833.4.4.0.0.0.0.1420.2058.0j1j2j7
-1.4.0....0...1c.1.64.psy-
ab..0.3.1816...0i22i30k1j0i22i10i30k1.0.RPNlAKe6Y5M
biw=784&bih=587&ei=aYYYW5a8EorJ0gSfk5roAg&q=manager&oq=mana
ger&gs_l=psy-
ab.3..0i67k1j0i20i263k1j0i131k1j0j0i131k1j0j0i131k1j0l3.65467.6639
0.0.67166.7.7.0.0.0.0.558.1103.5-2.2.0....0...1c.1.64.psy-
ab..5.2.1103...0i131i67k1.0.qLcZXZQa4qg
biw=784&bih=587&ei=P4QYW_bIFcmq0gS47J24DQ&q=team+structure+
definition&oq=team+structure+&gs_l=psy-
ab.1.1.35i39k1j0i67k1j0j0i67k1l2j0l5.11239.12378.0.21570.8.8.0.0.0.
0.286.872.0j2j2.4.0....0...1c.1.64.psy-
ab..5.3.620...0i22i30k1.0.o98YS_FcmTo
Date Date Revised:
Developed: MAY 2020
Environment BY: 02
VANESSA B.
FERRER,LPT
Team Roles
Team roles information carefully about Team
roles
next activities/LO.
Checklist #2.2-1
performance
the next LO on
________________________
Date Date Revised:
Developed: MAY 2020
Environment BY: 02
VANESSA B.
FERRER,LPT
(Team Roles)
1. Understand the Roles of the Team.
When a team is performing at its best, you'll usually find that each
team member has clear responsibilities. Just as importantly, you'll see that
every role needed to achieve the team's goal is being performed fully and
well.
But often, despite clear roles and responsibilities, a team will fall short
of its full potential.
How often does this happen in the teams you work with? Perhaps
some team members don't complete what you expect them to do. Perhaps
others are not quite flexible enough, so things "fall between the cracks."
Maybe someone who is valued for their expert input fails to see the wider
picture, and so misses out tasks or steps that others would expect. Or
perhaps one team member becomes frustrated because he or she disagrees
with the approach of another team member.
Dr Meredith Belbin studied team-work for many years, and he famously
observed that people in teams tend to assume
different "team roles." He defined a team role
as "a tendency to behave, contribute and
interrelate with others in a particular way"
and named nine such team roles that underlie
team success.
Role of the Team Leader
- To lead the team in comply with a given
task, following the requirement and
quality standards of the organization
where the organized team belongs.
Role of the Team Members

1. To receive orders/instructions from
the team leader.
Date Date Revised:
Developed: MAY 2020
Environment BY: 02
VANESSA B.
FERRER,LPT
2. To observe constantly that he/she performs the task according to the
rules and specifications of the organization of the quality standards.
3. To follow the organizational protocol
Role of the Team

1. To cooperate with the other teams to
accomplish the given task.
2. To keep records and report all activities
undertaken by the team to support the
necessary document prior to inventory and
tracking of project accomplishment
3. To evaluate and report the status of
equipment an tools being employed
4. To evaluate and plan the activity to be undertaken to accomplish the
given task.
Relationship and Responsibilities of the Team

The Team, heads by its team leader must create their own standard
operational procedure aside from the
Standard Operating set by the whole
organization, to promote harmonious
relationship of the members within a
team. It is a team’s responsibility to
accomplish the-designed task where the
members are of high morale and they feel
belong to the group, and they do the job
because they want to do it. Not they do it
because it is necessary.
ROLE AND RESPONSIBILTY WITH A TEAM ENVIRONMENT
Role of the Individual

1. To do the given task according to the
specification stated in the instruction
2. To convey information about the
status of the received task
3. To accomplish the task at a given
duration of time frame
Date Date Revised:
Developed: MAY 2020
Environment BY: 02
VANESSA B.
FERRER,LPT
4. To cooperate or collaborate with the other team member/s when
necessary
Role of the Team

1. To cooperate with other team when external help or support is
necessary.
2. To be supportive with the organizational goal.
Relationship within a Team

It is everybody’s responsibility to
keep a harmonious relationship
within a team. Relating to the
definition of the team “two or more
beast of burden harnessed together”
where the beast represents men and
burden means the given task.
So, every member of the team should
set their mind to take one direction,
combined their forces, talents,
knowledge and skills to perform their
task, to accomplish the teams jobs
one common goal.
Describe work as a Team Member
If there is a team, there’s a team member. Even the team leader is also an
element of a team member of the team, every member of the team can be a
leader but there is somebody who is capable to be a leader so, he/she is
assigned to lead a team.
Being a Team Leader, Your

Responsibilities are:
1. To implement the task
2. Distribute the task to
each member
3. To monitor the status
of the task receive from
the higher rank
Date Date Revised:
Developed: MAY 2020
Environment BY: 02
VANESSA B.
FERRER,LPT
4. To plan and develop alternative ways, to make the jib assignment
done easily and conveniently.
Self- Check # 2.1-2

(Team Role)
(Enumeration) : (Instruction)
1. What are the responsibilities of the team leader?
2. What are the role of individual in a team?
3. What are the role of team members?
Date Date Revised:
Developed: MAY 2020
Environment BY: 02
VANESSA B.
FERRER,LPT
4. ANSWER KEY # 2.1-2
(Team Role)
1. To implement the task

2. Distribute the task to each member
3. To monitor the status of the task receive from the higher rank
4. To plan and develop alternative ways, to make the jib
assignment done easily and conveniently.
5. To do the given task according to the specification stated in the

instruction
6. To convey information about the status of the received task
7. To accomplish the task at a given duration of time frame
8. To cooperate or collaborate with the other team member/s when
necessary.
1. To receive orders/instructions from the team leader.

2. To observe constantly that he/she performs the task according to the
rules and specifications of the organization of the quality standards.
3. To follow the organizational protocol
Date Date Revised:
Developed: MAY 2020
Environment BY: 02
VANESSA B.
FERRER,LPT
Date Date Revised:
Developed: MAY 2020
Environment BY: 02
VANESSA B.
FERRER,LPT
Learning Outcome 3
(Work as a Team Member)
Learning Activities Special Instructions

Group planning and information carefully about Group
decision making planning and decision making

next activities/LO.
Checklist #2.3-1
performance
Communication process information carefully about
Communication Process

next activities/LO.
Checklist #2.3-1
performance
the next LO on
________________________
Date Date Revised:
Developed: MAY 2020
Environment BY: 02
VANESSA B.
FERRER,LPT
(Group Planning and Decision Making)
1. Understand the group planning and decision making.
When starting to make a decision,

an initial choice should be made regarding
the level of collaborative decision
making that is needed. This helps
determine what is required from the leader
and participants to meet decision success
criteria, while guiding participation level to
achieve commitment to the decision
implementation. Additional factors that
will influence this choice include the value
of the decision, complexity, available time, number of solution alternatives,
and level of understanding required for needs/desires.
(Body)
Group Planning and Decision Making
As a member of the Team, you have the right to join in the planning and
decision making of the group.
Elements of Planning
1. Problem
2. Wants
3. Needs
4. Discussion
5. Solution
6. Execution
Date Date Revised:
Developed: MAY 2020
Environment BY: 02
VANESSA B.
FERRER,LPT
Self- Check # 2.3-1
(Group Planning and Decision Making)
(Enumeration): (Instruction)
What are the elements of planning and decision making?
Date Date Revised:
Developed: MAY 2020
Environment BY: 02
VANESSA B.
FERRER,LPT
ANSWER KEY # 2.3-1
(Group Planning and decision Making )
1. Problem
2. Wants
3. Needs
4. Discussion
5. Solution
6. Execution
Date Date Revised:
Developed: MAY 2020
Environment BY: 02
VANESSA B.
FERRER,LPT
(Communication process)
1. Understand about communication process.
Communication is a key component to living a successful life.

Possessing effective communication skills can improve your career, your
relationships, and increase your people skills. There are seven stages to
basic communication. By knowing and understanding these stages you will
be able to better communicate in your personal and professional life.
(Body)
Sender – Know the message you want to communicate and make sure that
message contain useful and correct information.
Encoding – Encoding is the process where the information you would like to
communicate gets transferred into a form to be sent and decoded by the
receiver. The ability to deliver the message clearly as well as be able to
Date Date Revised:
Developed: MAY 2020
Environment BY: 02
VANESSA B.
FERRER,LPT
discard any confusing or potentially offensive themes such as cultural
issues, or missing information is imperative in this stage.
Channel – Channels are the way you convey your message. These channels
include verbal such as telephone, and face-to-face conversations as well as
non-verbal such as e-mail and text messaging. Each individual channel has
its strengths and weaknesses in terms of communicating. For example, it is
better to give instructions non-verbally rather than expecting the person you
are communicating with will remember everything you tell them. You would
also never critique or criticize anyone through a non-verbal channel at the
risk of having a misunderstanding.
Decoding – Decoding is on the receiving end of communication. This stage
is just as important as encoding. Communication can go downhill at this
stage if the receiver is not practicing active listening skills or if they do not
possess enough information to accurately decode the message.
Receiver – Know your audience. Each individual person on the receiving
end of your message already has their own ideas and thoughts that will
absolutely influence the way they translate your message. By getting to
know your audience better you will be able to have a better understanding of
how they will react to what you are trying to communicate.
Feedback – As you are communicating your message your audience will
provide you with non-verbal and verbal reactions. You will be able to asses
while communicating your message if it is being conveyed accurately by
paying close attention to non-verbal cues first such as returning eye contact,
head nodding etc.
Context –Context is the environment in which your message is being
delivered. For example, If you’re making a work presentation chances are
you will be speaking more professionally, than if you were conversing
casually with a neighbor or friend.
Self- Check # 2.3-2
Date Date Revised:
Developed: MAY 2020
Environment BY: 02
VANESSA B.
FERRER,LPT
(Communication Process)
(Identification) : (Instruction)
1. The receiving end of communication.
2. Is the environment in which your message is being delivered.
3. The process where the information you would like to
communicate gets transferred into a form to be sent and
decoded by the receiver.
4. The one who send the message.
5. Key component to living a successful life.
Date Date Revised:
Developed: MAY 2020
Environment BY: 02
VANESSA B.
FERRER,LPT
ANSWER KEY # 2.3-2
(Communication Process)
1. Decoding
2. Context
3. Encoding
4. Sender
5. Communication
Date Date Revised:
Developed: MAY 2020
Environment BY: 02
VANESSA B.
FERRER,LPT
References for Further Reading
ei=VMQYW9rYKYyK8wWt4JSwDg&q=communication+process&oq=Commun
ication+process&gs_l=psy-
ab.1.0.0i131i67k1j0i7i30k1l9.4529.4863.0.7583.3.3.0.0.0.0.938.938.6-
1.1.0....0...1c.1.64.psy-ab..2.1.938....0.QyztUG70MYE
source=hp&ei=T8QYW4HyBse48QX8wrbIBg&q=2.%09Communication+proc
ess&oq=2.%09Communication+process&gs_l=psy-
ab.3..0i22i30k1l8.2361.2361.0.3398.2.1.0.0.0.0.626.626.5-
1.1.0....0...1c.1.64.psy-ab..1.1.626.0...0.mevOxr7uCIc
Date Date Revised:
Developed: MAY 2020
Environment BY: 02
VANESSA B.
FERRER,LPT

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COMPETENCY-BASED LEARNING MATERIAL

ST.MICHAEL ARCHANGEL TECHNOLOGICAL INC.

No. Unit of Competency Module Title Code

UNIT OF COMPETENCY : Work in team environment

MODULE TITLE : Working in team environment

MODULE DESCRIPTOR: This module covers the skills, knowledge and

1. Access to relevant workplace or appropriately simulated environment

1. Observation of the individual member in relation to the work

Learning Activities Special Instructions

Answer Self-Check # 2.1-1 and You must get a rating of 100% in

TEAM LEADER is someone who provides guidance, instruction,

Role of the Team Members

Role of the Team

Relationship and Responsibilities of the Team

ROLE AND RESPONSIBILTY WITH A TEAM ENVIRONMENT

Role of the Individual

Role of the Team

Relationship within a Team

Being a Team Leader, Your

Self- Check # 2.1-2

1. To implement the task

5. To do the given task according to the specification stated in the

1. To receive orders/instructions from the team leader.

Learning Activities Special Instructions

Answer Self-Check # 2.3-1 and You must get a rating of 100% in

Answer Self-Check # 2.3-1 and You must get a rating of 100% in

When starting to make a decision,

Communication is a key component to living a successful life.

Self- Check # 2.3-2

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