Sub Committee for Curriculum Development

Human Resource Management Specialization

Course Name: Conflict and Negotiation HR P16

Course Code: T2294

(UG/PG): PG

Number of Credits: 2 credits

Level: 5

Learning Objective(s):

1. To understand the concept of Conflict and evaluate both the positive and negative aspects
of conflict.

2. To apply, analyze and evaluate the practical skills required to resolve conflicts through
negotiations

Pedagogy:
1. Case studies
2. Case-lets based role plays
3. Interactive lectures

Pre-learning: Organization Behavior

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Sl.No. Topic Hours
Nature of Conflict
 Defining Conflict
 Threshold of Conflict
 Conflict and Competition
1 6
 Power and conflict.
 Negative and Positive aspects of conflict.
 Impact of unattended conflict.

Intrapersonal Conflict in organizational context

 Types of Intrapersonal Conflict
2  Role Conflict 3
 Role Ambiguity

Interpersonal Conflict
 Personality and its impact on conflict- handling
 Styles of Handling Interpersonal Conflict
 The Prisoner’s Dilemma
3  Consequences of Interpersonal Conflict 4
 Managing Interpersonal Conflict
 Strategies for dealing with conflict resolution in electronic
communication

Intragroup Conflict
 Types of Groups
 Effects of Intragroup Conflict
4  Managing Intragroup Conflicts 6
 Behavioral styles while handling conflict
 Tailoring one’s behavior to situational requirement using
Transactional analysis
Intergroup Conflict
 Dynamics of Intergroup Conflict
5 3
 Effects of Intergroup Conflict
 Managing Intergroup Conflict
Negotiation and Problem Solving
 Impact of poor negotiation skills.
 Role of Non- Verbal Communication in Negotiation and
6 Conflict resolution. 5
 Integrative vs. Distributive negotiation.
 Getting to Win/Win

7 Identifying and neutralizing the dirty tricks in negotiations 3

30

Books Recommended:
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 1. Managing Conflict in Organizations - M. Afzalur Rahim. Third edition Quorum Books
–London

2. Getting to Yes-Roger Fischer and William Ury

3. Conflict Management: A Communications Skill Approach – Engel wood Cliffs –

Prentice Hall

4. Conflict and conflict management in organizations –A framework for analysis

5. Jacob Bercovitch http://www.aspheramedia.com/v2/wp-content/uploads/2011/02/5000214.pdf

Suggested Evaluation Methods:

Case study based presentations
Team assignments

Parallel/Similar courses the existing curriculum:

S.No. Name of the course Institute where it was offered
1 Conflict and negotiation SCMHRD
2 Assertiveness training XLRI
3 Collective Bargaining and XLRI
Negotiation skills

Dr.
Name of
Rupavataram
Member
Sunita Ramam
Adjunct faculty
Designation
–H.R
Org. / Inst. SIIB

Signature

Name of the Expert:

Signature:

Date:

Other members

SNo Name Institution Signature

Academic Year 2013-14 Page 3 of 2
1 Dr. Asha Nagendra SIMS
2 Dr. Shubhasheeesh Bhattacharya SIIB
3 Dr. Deepa Tanksale SCMS Pune

4 Dr. Ajith Kumar V.V SIBM - Bangalore

5 Prof. Lavina Sharma SIBM- Pune

6 Prof. Priya Gupta SCMHRD- Pune

7 Prof. Anju Chawla SCMS – Noida

8 Prof Netra Motadu SCMS, Pune

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