stocks make up the remaining 15%. If the expected returns are 3.8% for the T-bills, 12.

3% for
the large-company stocks, and 17.4% for the small-company stocks,

John Dough has just been awarded his degree in business. He has three education loans
outstanding. They all mature in 5 years and can be repaid without penalty any time before
maturity. The amounts owed on each loan and the annual interest rate associated with each loan
are given in the following table. John can als

Taylor Systems has just issued preferred stock. The stock has a 12% annual dividend and a $100
par value and was sold at $97.50 per share. In addition, flotation costs of $2.50 per share must be
paid. a. Calculate the cost of the preferred stock. b. If the firm sells the preferred stock with a
10% annual dividend and

What does the coefficient of variation reveal about an investment’s risk that the standard
deviation does not?

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Swan’s Sportswear is considering bringing out a line of designer jeans. Currently, it is

negotiating with two different well-known designers. Because of the highly competitive nature
of the industry, the two lines of jeans have been given code names. After market research, the
firm has established the expectations sh

1. Describe the experiential learning process that companies mentioned in this case study apply
to learn from their mistakes and failures. 2. What perceptual problems do managers need to
overcome with failures? How can these perceptual problems be minimized? Coca-Cola chairman
and former CEO E. Neville Isdell know th

Most of us have watched pizzas being made while waiting in a pizzeria. What level of job
specialization do you usually notice in these operations? Why does this high or low level of
specialization exist? If some pizzerias have different levels of specialization than others, identify
the contingencies that might explain

How do the constant-growth valuation model and capital asset pricing model methods for finding
the cost of common stock differ?

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David Talbot randomly selected securities from all those listed on the New York Stock Exchange
for his portfolio. He began with a single security and added securities one by one until a total of
20 securities were held in the portfolio. After each security was added, David calculated the
portfolio standard deviation, Ï

Oxy Corporation uses debt, preferred stock, and common stock to raise capital. The firm’s
capital structure targets the following proportions: debt, 55%; preferred stock, 10%; and common
stock, 35%. If the cost of debt is 6.7%, preferred stock costs 9.2%, and common stock costs
10.6%, what is Oxy’s weighted average

In Japan the chief executive of an organization involved in a public scandal usually resigns in
disgrace. In the United States top executives until recently often escaped full retribution by
blaming their subordinates and maintaining that they themselves knew nothing of the misdeed. Is
it unfair to hold a top executive

Do you agree or disagree with the author’s contention that a kinder, gentler stance toward
channel members would be desirable and profitable? Why or why not?

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“There is no such thing as a sustainable competitive advantage.” Discuss.

Four-drive theory is conceptually different from Maslow’s needs hierarchy (as well as ERG
theory) in several ways. Describe these differences. At the same time, needs are based on drives,
so the four drives should parallel the seven needs that Maslow identified (five in the hierarchy
and two additional needs). Map Ma

Can a firm guarantee complete product safety? Discuss.

Two recent college graduates join the same major newspaper as journalists. Both work long
hours and have tight deadlines for completing their stories. They are under constant pressure to
scout out new leads and be the first to report new controversies. One journalist is increasingly
fatigued and despondent and has take

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After hearing a seminar on organizational learning, a mining company executive argues that this
perspective ignores the fact that mining companies cannot rely on knowledge alone to stay in
business. They also need physical capital (such as digging and ore-processing equipment) and
land (where the minerals are located).

Bus News Corp. is the leading stock market and business news service. Over the past two years,
Bus News has experienced increased competition from other news providers. These competitors
have brought in Internet and other emerging computer technologies to link customers with
information more quickly. There is little kn

Describe a time when you practiced self-leadership to successfully perform a task. With
reference to each step in the self-leadership process, describe what you did to achieve this
success.
Suppose that you give all candidates applying for a management trainee position a personality
test that measures the five dimensions in the five-factor model. Which personality traits would
you consider to be the most important for this type of job? Explain your answer.

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Studies report that heredity has a strong influence on an individual’s personality. What are
the implications of this in organizational settings?

A friend suggests that organizational behavior courses are useful only to people who will enter
management careers. Discuss the accuracy of your friend’s statement.

A developer received financial backing for a new business financial center along a derelict
section of the waterfront, a few miles from the current downtown area of a large European city.
The idea was to build several high-rise structures, attract to those sites prestigious tenants
requiring large leases, and have the

Two friends who have just completed an organizational behavior course at another college
inform you that employees must fulfill their need for self-esteem and social esteem before they
can reach their full potential through self-actualization. What theory are these friends referring
to? How does their statement differ

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People in a particular South American country have high power distance and high collectivism.
What does this mean, and what are the implications of this information when you (a senior
executive) visit employees working for your company in that country?

Do you see any reasons why Hogan may not have been completely objective in his whistle-
blowing efforts? Alan Hogan was honored in June 2001 by the Civil Justice Foundation for
exposing how employees at a Bridgestone/Firestone plant in North Carolina routinely made
defective tires. This consumer advocacy group, founded

Learned needs theory states that needs can be strengthened or weakened. How might a company
strengthen the achievement needs of its management team?

1. What perspective of organizational effectiveness did Tina Stavros and James Alder attempt to
apply in this case? Describe how specific elements of that perspective related to their
interventions. 2. Explain what went wrong in this case, using one or more of the other
perspectives of organizational effectiveness. Je

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Several years ago, senior executives at energy company CanOil wanted to acquire an exploration
company (HBOG) that was owned by another energy company, AmOil. Rather than face a
hostile takeover and unfavorable tax implications, CanOil’s two top executives met with the
CEO of AmOil to discuss a friendly exchange of s

How would you build controls into an organization to ensure that similar mistakes do not happen
in the future?

“Emotional intelligence is more important than cognitive intelligence in influencing an

individual’s success.” Do you agree or disagree with this statement? Support your
perspective.

Diversified Technologies Ltd. (DTL) makes four types of products, each type to be sold to
different types of clients. For example, one product is sold exclusively to automobile repair
shops, whereas another is used mainly in hospitals. Customer expectations and needs are
surprisingly similar throughout the world. The c

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1. SK Telecom is attempting to distance itself from which South Korean cultural value? What
indicators of this value are identified in this case study? What other artifacts of this cultural value
would you notice while visiting a South Korean company that upheld this national culture? 2. In
your opinion, why is this hi

Ancient Book Company has a problem with new book projects. Even when others are aware that
a book is far behind schedule and may engender little public interest, sponsoring editors are
reluctant to terminate contracts with authors whom they have signed. The result is that editors
invest more time with these projects th

All decisions are ethical decisions. Comment on this statement, particularly by referring to the
concepts of moral intensity and ethical sensitivity.

Why are organizations moving toward the use of experiential approaches to learning? What
conditions are required for success?

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Given the widespread publicity about the MetLife scandal, did you think the firm could regain
consumer trust in a short time?

1. What is design thinking? How does it differ from traditional models of decision making? 2. In
your opinion, should most organizations adopt a design-thinking perspective? Why or why not?
3. Prototyping is a central element in design thinking, yet it is not explicitly mentioned in the
rational choice decision-making

Do you think the arguments are compelling that the control function should be centralized rather
than decentralized? Why or why not?
1. What performance problems is the captain trying to correct? 2. Use the MARS model of
individual behavior and performance to diagnose the possible causes of the unacceptable
behavior. 3. Has the captain considered all possible solutions to the problem? If not, what else
might be done? A large city government was put

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What factors influence an employee’s organizational loyalty?

Leaders of large organizations struggle to identify the best level and types of centralization and
decentralization. What should companies consider when determining the degree of
decentralization?

Exhibit illustrates how a person’s drives and needs result in decisions and behavior. Explain
where the expectancy theory of motivation fits into thismodel.

Do you agree with the thought expressed in this chapter that a firm confronted with strong ethical
criticism should abandon the product or the way of doing business? Why or why not?

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Intuition is both an emotional experience and an non conscious analytic process. One problem,
however, is that not all emotions signaling that there is a problem or opportunity represent
intuition. Explain how we would know if our “gut feelings” are intuition or not, and if they
are not intuition, suggest what migh

“You have to admire that guy, Urso. He was a real genius. No one else could motivate a sales
organization as he did. They should have made him president of the company. Or else he should
become an evangelist.” Evaluate.

Administrative theorists concluded many decades ago that the most effective organizations have
a narrow span of control. Yet today’s top-performing manufacturing firms have a wide span
of control. Why is this possible? Under what circumstances, if any, should manufacturing firms
have a narrow span of control?

Describe a time when you effectively managed someone’s emotions. What happened? What
was the result?

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A number of years ago, employees in a city water distribution department were put into teams
and encouraged to find ways to improve efficiency. The teams boldly crossed departmental
boundaries and areas of management discretion in search of problems. Employees working in
other parts of the city began to complain about
1. Identify and discuss the main problems or concerns mentioned in this case study regarding
telecommuting. In your opinion, do most of these problems originate with the company or the
employee? 2. Describe the characteristics of people who adjust more easily to telecommuting.
How can companies identify these employee

You have been asked to personally recommend a new travel agency to handle all airfare,
accommodation, and related travel needs for your organization of 500 employees. One of your
colleagues, who is responsible for the company’s economic planning, suggests that the best
travel agent could be selected mathematically by

Why was it seemingly so desirable to avoid the term, “life insurance”? What is wrong with
life insurance?

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An important aspect of self-concept is the idea that almost everyone engages in self-
enhancement. What problems tend to occur in organizations as a result of the self-enhancement
phenomenon? What can organizational leaders do to make use of a person’s inherent drive
for self-enhancement?

Happy employees create happy customers. Explain why this statement might be true, and
identify conditions in which it might not be true.

Do you think Firestone’s quest to improve its reputation should face the same problems as
those occurring from the Exxon Valdez? Why or why not? The second annual corporate-
reputation survey conducted by the Harris market-research firm and the Reputation Institute,
involving 26,011 respondents, found that Emotional

1. What symptom(s) in this case suggest that something has gone wrong? 2. What are the main
causes of these symptoms? 3. What actions should Vêtements executives take to correct these
problems? Vêtements Ltée is a chain of men’s retail clothing stores located throughout
the province of Quebec, Canada. Two years a

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1. In an organization’s efforts to maintain ethical standards, how important is it to encourage

and support employees who report possible incidents of ethical wrongdoing (i.e., engage in
whistle blowing)? Why? What can companies do to support whistle-blowers? 2. What actions are
described in this case study that comp

A common refrain among executives is “People are our most important asset.” Relate this
statement to any two of the four perspectives of organizational effectiveness presented in this
chapter. Does this statement apply better to some perspectives than to others? Why or why not?
1. Which two Big Five personality dimensions are positively associated with enjoyment of
workplace humor? 2. Listed below are several jobs. Please check no more than two personality
dimensions that you believe are positively associated with preferences for each occupation. 3.
Rank order (1 = highest, 5 = lowest) the

A management consultant is hired by a manufacturing firm to determine the best site for its next
production facility. The consultant has had several meetings with the company’s senior
executives regarding the factors to consider when making the recommendation. Discuss the
decision-making problems that might prevent t

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Do you define yourself in terms of the university or college you attend? Why or why not? What
are the implications of your answer for your university or college?

Alaska Tire Corporation redesigned its production facilities around a team-based system.
However, the company president believes that employees will not be motivated unless they
receive incentives based on their individual performance. Give three explanations of why Alaska
Tire should introduce team-based rather than i

Look through the list of chapters in this textbook, and discuss how globalization could influence
each organizational behavior topic.

Several service representatives are upset that the newly hired representative with no previous
experience will be paid $3,000 a year above the usual starting salary in the pay range. The
department manager explained that the new hire would not accept the entry-level rate, so the
company raised the offer by $3,000. All

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You are a trusted aide of Nasser. Support his confrontational stance with Firestone before the
Ford board of directors.

Design a program aimed at mistake avoidance. Be as specific, as creative, and as complete as

possible.

1. What changes has Macys introduced in terms of the four elements of organizational structure?
2. What contingencies suggest that Macy’s new organizational structure is appropriate for its
environment? 3. What problems do you think Macy’s might experience with the new
organizational structure? What factors sugges

IBM is becoming a globally integrated enterprise. What does this organization look like in terms
of its departmentalization? What challenges might face companies that try to adopt the globally
integrated enterprise model?
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We have suggested that the learning insights discussed in this chapter and elsewhere in the book
are transferable to other firms and other times. Do you completely agree with this? Why or why
not?

Use all three components of expectancy theory to explain why some employees are motivated to
show up for work during a severe storm whereas others make no effort to leave their home.

“If an Explorer driver never checks the tire pressure and drives well above the speed limit, he
has no one to blame but himself in an accident—not the vehicle and not the tires.” Discuss.

During a diversity management session, a manager suggests that stereotypes are a necessary part
of working with others. “I have to make assumptions about what’s in the other
person’s head, and stereotypes help me do that,” she explains. “It’s better to rely
on stereotypes than to enter a working relationshi

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1. Apply your knowledge of stereotyping and social identity theory to explain what went wrong
here. 2. What other perceptual error is apparent in this case study? 3. What can organizations do
to minimize misperceptions in these types of situations? Syd Gilman read the latest sales figures
with a great deal of satisfac

“Organizational theories should follow the contingency approach.” Comment on the

accuracy of this statement.

Can a manager or supervisor “empower” an employee? Discuss fully.

“Admittedly the groupthink mindset may be responsible for a few unethical and bad
decisions, but isn’t this mindset more likely to consider the consequences to the company of
delivering unsafe products, and support aggressive corrective action?” Evaluate this
statement.

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1. This case study describes several different strategies for attracting and retaining new
employees. On the basis of the four drives described in four drive theory and the needs listed in
Maslow’s needs hierarchy, identify the drives and needs associated with each of these
initiatives. Which needs or drives seem to

Corporate social responsibility is one of the hottest issues in corporate boardrooms these days,
partly because it is becoming increasingly important to employees and other stakeholders. In
your opinion, why have stakeholders given CSR more attention recently? Does abiding by CSR
standards potentially cause companies t
1. To what extent do the three people featured in this case study manage their own emotions on
the job? How do they accomplish this? To what extent do you think they effectively manage
emotions under these circumstances? 2. This case study states that nurses and other medical staff
need to manage the emotions of their

1. Identify the symptoms indicating that problems exist in this case. 2. Diagnose the problems in
this case using organizational behavior concepts. 3. Recommend solutions that overcome or
minimize the problems and symptoms in this case. The Regency Grand Hotel is a five-star hotel
in Bangkok, Thailand. The hotel was e

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What can organizations do to increase the effectiveness of financial rewards?

A senior official of a labor union stated: “All stress management does is help people cope
with poor management. [Employers] should really be into stress reduction.” Discuss the
accuracy of this statement.

Do you think the MetLife CEO and president should have been fired? Why or why not?

Place yourself in the position of John Lampe, CEO of Firestone, as the crisis worsens and
accusations mount. Discuss how you would try to change the climate with Jacques Nasser of
Ford from confrontational to cooperative. Be as specific as you can. Do you think you would be
successful?

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An insurance company has high levels of absenteeism among the office staff. The head of office
administration argues that employees are misusing the company’s sick leave benefits.
However, some of the mostly female staff members have explained that family responsibilities
interfere with work. Using the MARS model, as

1. To what extent should your subordinates be involved in this decision? Select one of the
following levels of involvement: • No involvement. You make the decision alone without any
participation from subordinates. • Low involvement. You ask one or more subordinates for
information relating to the problem, but you

Your firm has had a history of reacting rather than anticipating changes in the industry. As the
staff assistant to the CEO, you have been assigned the responsibility of developing adequate
sensors of the environment. How will you go about developing such sensors?

Two characteristics of creative people are that they have relevant experience and are persistent in
their quest. Does this mean that people with the most experience and the highest need for
achievement are the most creative? Explain your answer.
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1. What changes did Lisa Brummel make to Microsoft’s performance and reward practices?
Why did Microsoft have these performance and reward practices in place? 2. In your opinion,
which actions, if any, introduced by Lisa Brummel have improved feelings of empowerment at
Microsoft? Microsoft CEO Steve Balmer had an ep

From an employee perspective, what are the advantages and disadvantages of working in a
matrix structure?

1. Identify organizational behavior concepts that the team applied to complete this task. 2. What
organizational behavior problems occurred, and what actions were (or should have been) taken to
solve them?

1. Contrast Hillton’s earlier corporate culture with the emerging set of cultural values. 2.
Considering the difficulty in changing organizational culture, why does Hillton’s
management seem to have been successful at this transformation? 3. Identify two other strategies
that the city might consider to reinforce th

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As the district manager responsible for six stores in a large electronics retail chain, you have had
difficulty with the performance of some sales employees. Although they are initially motivated
and generally have good interpersonal skills, many have difficulty with the complex knowledge
of the wide variety of store p

Can self-leadership replace formal leadership in an organizational setting?

Be a Devil’s Advocate. In a staff meeting the topic comes up that your SUVs have been
involved in a number of deaths. The group passes this off as due to reckless drivers. Argue
persuasively a contrary position.

The publicity is widespread about MetLife’s “misdeeds.” Debate how you would react.
One position is to defend your company and rationalize what happened and downplay any ill-
effects. The other position is to meekly bow to the allegations and admit wrongdoing and be as
contrite as possible.

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This chapter discussed value congruence mostly in the context of an employee’s personal
values versus the organization’s values. But value congruence also relates to the
juxtaposition of other pairs of value systems. Explain how value congruence is relevant with
respect to organizational versus professional values
Describe how a manager or coach could use the process of self-fulfilling prophecy to enhance an
individual’s performance.

TAXI and Nitro, two creative advertising companies described in this chapter, have organic,
team-based structures. What coordinating mechanism likely dominates in this type of
organizational structure? Describe the extent and form in which the other two types of
coordination might be apparent at TAXI and Nitro.

1. What organizational structure problems did Avon experience prior to the reorganization? 2.
What changes did Andrea Jung make to Avon’s organizational structure? In your opinion,
were these structural changes appropriate? Why or why not? 3. This case study also refers to
problems and improvements in managerial dec

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Employee involvement applies just as well to the classroom as to the office or factory floor.
Explain how student involvement in classroom decisions typically made by the instructor alone
might improve decision quality. What potential problems may occur in this process?

1. This case study describes various ways that companies try to manage workplace stress. In
terms of the types of stress management strategies described in this chapter, which approaches
are applied most and least often? 2. What stress outcomes are mentioned in this case study?
What stressors are noted in association

As a consultant, you have been asked to recommend either a gainsharing plan or a profit-sharing
plan for employees who work in the four regional distribution and warehousing facilities of a
large retail organization. Which reward system would you recommend? Explain your answer.

Organizational injustice can occur in the classroom as well as in the workplace. Identify
classroom situations in which you experienced feelings of injustice. What can instructors do to
maintain an environment that fosters both distributive and procedural justice?

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You are a member of a team responsible for developing a reward system for your college or
university faculty unit. Assume that the faculty is nonprofit, so profit sharing is not an option.
What other team or organization-level rewards might work in this situation? Describe specific
measures that could be used to calcul

Suppose that you have been hired as a consultant to diagnose the environmental characteristics of
your college or university. How would you describe the school’s external environment? Is
the school’s existing structure appropriate for this environment?
Think about the business school or other organizational unit whose classes you are currently
attending. What is the dominant coordinating mechanism used to guide or control the instructor?
Why is this coordinating mechanism used the most here?

1. Describe the main features of Merck’s past culture, and explain why that culture was not
effective. 2. What are the key cultural values that CEO Richard Clark wants to instill in Merck
employees? Explain how this new culture is better aligned with the external environment. 3.
What strategies has Clark applied to

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Use Lewin’s force field analysis to describe the dynamics of organizational change at
Umpqua Bank (opening vignette to this chapter).

You have just been transferred from the Kansas office to the Denver office of your company, a
national sales organization of electrical products for developers and contractors. In Kansas, team
members regularly called customers after a sale to ask whether the products arrived on time and
whether they are satisfied. But

1. In this program, in what ways are Generation- X and -Y employees depicted differently from
baby-boomer employees? Are the differences a reasonably accurate representation of
generational differences in the workplace today? 2. What steps have Deloitte and other
companies taken to adjust to the expectations of younger

Using your knowledge of the characteristics of effective goals, establish two meaningful goals
related to your performance in this class.

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Explain the evolution of corporate governance. What problems developed? What are the current
trends?

Identify and explain the major factors in the social environment that create an atmosphere in
which business criticism takes place and prospers. Howare the factors related to one another?

You hear two people debating the merits of women as leaders. One person claims that women
make better leaders than do men because women are more sensitive to their employees’
needs and involve them in organizational decisions. The other person counters that although
these leadership styles may be increasingly importa

The chief executive officer of Creative Toys, Inc. read about cooperation in Japanese companies
and vowed to bring the same philosophy to the company. The goal is to avoid all conflict so that
employees will work cooperatively and be happier at Creative Toys. Discuss the merits and
limitations of the CEO’s policy.
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Superb Consultants has submitted a proposal to analyze the cultural values of your organization.
The proposal states that Superb has developed a revolutionary new survey to tap the
company’s true culture. The survey takes just 10 minutes to complete, and the consultants
say results can be based on a small sample of e

Suppose that you were put in charge of a virtual team whose members are located in different
cities around the country or region. What tactics could you use to build and maintain team trust,
as well as minimize the decline in trust that often occurs in teams?

Web Circuits is a Malaysian-based custom manufacturer for high-technology companies. Senior

management wants to introduce lean management practices to reduce production costs and
remain competitive. A consultant has recommended that the company start with a pilot project in
one department and, when successful, diffuse

Explain in your own words the iron law of responsibility and the social contract. Give an
example of a shared understanding between you as a consumer or an employee and a firm with
which you do business or for which you work. Was Congress justified in passing the Sarbanes-
Oxley Act in 2002 due to the business scandals

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Some people suggest that the most effective organizations have the strongest cultures. What do
we mean by the “strength” of organizational culture, and what possible problems are there
with a strong organizational culture?

A few years ago, the CEO of Apple Computer invited Steve Jobs (who was not associated with
the company at the time) to serve as a special adviser and raise morale among Apple employees
and customers. While doing this, Jobs spent more time advising the CEO on how to cut costs,
redraw the organization chart, and hire new

Analyze how the triple bottom line and the Pyramid of CSR are similar and different. Draw a
schematic that shows how the two concepts relate to one another.

Identify and explain the Pyramid of Corporate Social Responsibility. Provide several examples
of each “layer” of the pyramid. Identify and discuss some of the tensions among the layers
or components. How is the pyramid to be interpreted?

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The late management guru Peter Drucker said: “The now-fashionable team in which
everybody works with everybody on everything from the beginning rapidly is becoming a
disappointment.” Discuss three problems associated with teams.
1. Employees at Greyston Bakery, Eileen Fisher Company, Feed the Children, Green@Work,
and other organizations described in this video program seem to have a strong congruence of
their personal values with the organization’s values. What are the apparent benefits of this
value congruence? 2. Discuss the implications

1. Does Clark have any sources of power and any contingencies of power? If so, list and discuss
them. 2. To what degree were Clark’s methods of influencing board members the most
effective possible under the circumstances presented in the case? 3. Do you think her methods of
getting things done at the foundation wer

1. Discuss the transactional and transformational leadership of Gary Kelly. 2. How does Gary
Kelly’s leadership reinforce Southwest Airlines’ organizational culture? Southwest
Airlines remains one of the most successful airlines in the United States. It’s secret to
success? Treat customers as kings and queens, a

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You are a special assistant to the commander-in-chief of a peacekeeping mission to a war-torn

part of the world. The unit consists of a few thousand peacekeeping troops from the United
States, France, India, and four other countries. The troops will work together for approximately
one year. What strategies would you re

You are responsible for convening a major event in which senior officials from several state
governments will try to come to an agreement on environmental issues. It is well known that
some officials posture so that they appear superior, whereas others are highly motivated to solve
the environmental problems that cross

Employee resistance is a symptom, not a problem, in the change process. What are some of the
real problems that may underlie employee resistance?

1. Identify the various sources of stress (i.e., stressors) that the Japanese manager in the first
segment likely experiences each day. Does he do anything to try to manage his stress? 2. What
conditions led up to the karoshi death of Yoshika? Stress from overwork has become an
epidemic in Japan. This video program c

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How do cultural differences affect the following influence factors? (a) Silent authority (b)
Upward appeal?

What role does countervailing power play in the power relationship? Give an example of your
own encounter with countervailing power at school or work.

How can a firm transition from Level 1 to Level 3 of stakeholder management capability
(SMC)?
How does social networking increase a person’s power? What social networking strategies
could you initiate now to potentially enhance your future career success?

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You have just been hired as a brand manager of toothpaste for a large consumer products
company. Your job mainly involves encouraging the advertising and production groups to
promote and manufacture your product more effectively. These departments aren’t under
your direct authority, although company procedures indica

You have been put in charge of a cross-functional task force that will develop enhanced Internet
banking services for retail customers. The team includes representatives from marketing,
information services, customer service, and accounting, all of whom will move to the same
location at headquarters for three months. D

1. Describe SEMCO’s organizational culture. What artifacts are mentioned in this program
that represent and reinforce this culture? What strategies or practices does SEMCO apply to
specifically support its culture? 2. SEMCO is apparently a very successful company. Which of
the four perspectives of organizational effe

1. Which perspective of leadership best explains the problems experienced in this case? Analyze
the case using concepts discussed in that leadership perspective. 2. What can organizations do to
minimize the leadership problems discussed above? As a formerly government-owned telephone
monopoly, Profitel enjoyed many de

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Differentiate corporate social responsibility from corporate social responsiveness. Give an

example of each. How does corporate social performance relate to these terms?

1. Which stakeholders does Wal-Mart seem to be serving better now than in the past? Why does
this shift make a difference to Wal-Mart? 2. Are the ongoing criticisms about Wal-Mart
justified? Is it possible to satisfy stakeholders more fully than Wal-Mart is currently attempting
to do? After years of criticism from var

Discuss the role of reward systems in organizational change. Specifically, identify where reward
systems relate to Lewin’s force field model and where they undermine the organizational
change process.

Consider your favorite teacher. What people-oriented and task-oriented leadership behaviors did
he or she use effectively? In general, do you think students prefer an instructor who is more
people-oriented or task-oriented? Explain your preference.

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Wikis are collaborative Web sites where anyone in the group can post, edit, or delete any
information. Where might this communication technology be most useful in organizations?

1. Why do company boards tend to hire charismatic CEOs? 2. What can corporate boards do to
minimize the charisma effect when filling chief executive officer and other senior executive
positions? Does the cult of CEO charisma really make a difference to company profits? This
NBC program takes a brief look at chief exec

What change management strategies has Paul Otellini used to help introduce the various changes
at Intel? For years, Intel thrived on a business model that cofounder Andy Grove perfected and
reinforced under his leadership and the leadership of his successor, Craig Barrett. But Intel’s
latest CEO, Paul Otellini, has d

You have been assigned to a class project with five other students, none of whom you have met
before. To what extent would team cohesion improve your team’s performance on this
project? What actions would you recommend to build team cohesion among student team
members in this situation?

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1. In your opinion, is this program effective in1 providing a realistic job preview of working life
on board an expedition cruise ship? Why or why not? 2. Discuss the effectiveness of this video
program in terms of the learning and adjustment of new employees. Are the risks of discouraging
some job applicants offset by

Conflict among managers emerged soon after a French company acquired a Swedish firm. The
Swedes perceived the French management as hierarchical and arrogant, whereas the French
thought the Swedes were naive and cautious and lacked an achievement orientation. Describe
ways to reduce dysfunctional conflict in this situat

1. What power bases did Bernie Ebbers and Scott Sullivan rely on to get away with accounting
fraud? 2. What influence tactics did Bernie Ebbers and Scott Sullivan use to control employees
and the company’s board? 3. Did Bernie Ebbers and Scott Sullivan engage in organizational
politics? Explain your answer. Bernie E

Explain why men and women are sometimes frustrated with each other’s communication
behaviors.

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Why is it important for top executives to value and support leadership demonstrated at all levels
of the organization?

1. Take a poll of your class (at least, the Gen-X and Gen-Y members). At school or work, how
many regularly (e.g., daily or every few days) send or receive information (not entertainment)
using (a) e-mail, (b) instant messages (such as MSN), (c) cell phone text messages, (d) blogs, (e)
social network sites (e.g., Faceb

1. What type(s) of team building best represent the Eco-Seagate event? In your opinion, is this
type of event effective for team building? Why or why not? 2. What practices in the Eco-Seagate
program help team members to become more cohesive? Team-building activities come in many
forms and are widely practiced, but fe

Explain the concepts of stake and stakeholder from your perspective as an individual. What
kinds of stakes and stakeholders do you have? Discuss.

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Is the stakeholder corporation a realistic model for business firms? Will stakeholder corporations
become more prevalent in the twenty-first century? Why or why not?

In your opinion, has the introduction of e-mail and other information technologies increased or
decreased the amount of information flowing through the corporate grapevine? Explain your
answer.

What are the major criticisms of boards of directors? Which single criticism do you find to be the
most important? Why?

Your employees are skilled and experienced customer service representatives who perform non
routine tasks, such as solving unique customer problems or meeting special needs with the
company’s equipment. Use path-goal theory to identify the most appropriate leadership
style(s) you should use in this situation. Be sure

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Give an example of each of the four levels of power discussed in this chapter. Also, give an
example of each of the spheres of business power.

1. What symptom(s) exist in this case to suggest that something has gone wrong? 2. What are the
root causes that have led to these symptoms? 3. What actions should the company take to correct
these problems? TransAct Insurance Corporation (TIC) provides automobile insurance
throughout the southeastern United States. L

The chief operating officer (COO) has noticed that production employees in the company’s
Mexican manufacturing operations are unhappy with some of the production engineering
decisions made by engineers in the company’s headquarters in Chicago. At the same time,
the engineers complain that production employees arenâ

1. What type of team building best describes these volunteering activities? 2. Explain how the
corporate social responsibility element of volunteering contributes to team building. 3. Along
with team building, in what other ways do these volunteering activities improve organizations?
The top dozen executives from Adol

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Distinguish constructive conflict from relationship conflict, and explain how to apply the former
with minimal levels of the latter.

This chapter distinguished charismatic leadership from transformational leadership. Yet charisma
is identified by most employees and managers as a characteristic of effective leaders. Why is
charisma commonly related to leadership? In your opinion, are the best leaders charismatic?
Why or why not?

Organizations are more likely to succeed when they have an adaptive culture. What can an
organization do to foster an adaptive culture?

Several years ago, the Major League Baseball Players Association went on strike in September,
just before the World Series started. The players’ contract expired at the beginning of the
season (May), but they held off the strike until September when they would lose only one-sixth
of their salaries. In contrast, a Sep

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1. What can we learn from this exercise about power in organizational hierarchies? 2. How is this
exercise similar to relations in real organizations? 3. How did students in each group feel about
the amount of power they held? 4. How did they exercise their power in relations with the other
groups? Your organization i

Senior management of a large multinational corporation is planning to restructure the

organization. Currently, the organization is decentralized around geographic areas so that the
executive responsible for each area has considerable autonomy over manufacturing and sales.
The new structure will transfer power to the ex

In your view, what is the single strongest argument against the idea of corporate social
responsibility? What is the single strongest argument for corporate social responsibility? Briefly
explain.

Bangalore Technologies wants to use brainstorming with its employees and customers to identify
new uses for its technology. Advice Bangalore’s president about the potential benefits of
brainstorming, as well as its potential limitations.

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Define the terms core stakeholders, strategic stakeholders, and environmental stakeholders. What
factors affect into which of these groups stakeholders are categorized?
You have been hired as a consultant to improve communication between engineering and
marketing employees in a large high-technology company. Use the communication model and
the four ways to improve that process to devise strategies to improve communication
effectiveness among employees in these two work units.

This book frequently emphasizes that successful companies engage in organizational learning.
How do political tactics interfere with organizational learning objectives?

This chapter suggests that some organizational change activities face ethical concerns. Yet
several consultants actively use these processes because they believe