Members of the group:

Krisna Melgarejo
Aldana Cordova Zurych
Hermelinda Ccahuana Mamani

Presentation
Good evening teacher, good evening, students. The members of the group are of
Krisna, Hermelinda and me. This time we chose the company Telefonica for our
exhibition since our partner Hermelinda works there and we find it interesting,

( to follow my partner below……..)

TELEFÓNICA

Telefónica is a company with a good reputation, with cutting-edge technology

and prepared to face possible changes.

MISSION
For Telefónica, being an OnLife Telco means empowering people so that they
can choose how to improve their lives.

VISION

Digital life is life, and technology is an essential part of the human being. We
want to create, protect and promote the connections of life so that people can
choose a world of infinite possibilities.

OBJECTIVE
It is doing more with less so that our waste decreases. Similarly, we seek to
recycle or reuse them.
SWOT
STRENGTH
Company that provides worldwide service in the telephone and
telecommunications market.
Good corporate image.

OPPORTUNITIES
The dissatisfaction of the users that provide for the services that other
companies provide.

WEAKNESSES
There is no power to satisfy the needs of the existing demand due to
established limitations.

THREATS
The entry of new companies in the area where they have exclusive service.

COMPANY DIVISION
Our company is divided into several areas such as:

PLANNING AND COMMUNICATION

It is divided into:
Internal communication:
That is within the organization and also works on the identity of the
organization.

External communication
It is done outside the organization, the image of the organization is also worked
on.

Organization chart
Human Resources Area
Administrative area
Accounting area
Technical area
Commercial area
Security area and others

As an example we mention one of the functions of the areas of:

ACCOUNTING AREA
This area has several functions, which are mentioned below the most important.
Recorder. - Clearly and accurately, all entry and exit operations.
Report. - Provide, at any time, a clear image of the financial situation of the
business.
Decide - Provide information required for planning, evaluation and control
operations and communicate with interested parties and those outside the
company.
Predict.- Predict in advance future business probabilities.
Check. - Serve as reliable proof, before third parties of all those acts of a legal
nature.

PERSONAL RESOURCES AREA

Telefónica carries out its activities in a fully competitive environment, committing
itself to its efforts in best practices, to:
Its shareholders.
Your clients.
The society.
Your employees.
Telefónica work environment

Create a pleasant physical environment, which has workspace, lighting,

weather conditions, location etc.
Deal.- Encourage good communication, collaboration, trust and respect
between your team
Salary.- Motivates workers, in addition to their salary, whoever meets the goal
will have a bonus and vouchers.
Motivation - Motivate your collaborators to strive for their work and remain
happy to collaborate there.

PROBLEMS
We found the following problems:

 Failure to pay suppliers, banks, collaborators and others.

 Labor disputes, for applying the perfect suspension to workers and
 Customer complaints for lack of technical solution.

SOLUTIONS
It is necessary to provide a solution to all the problems that the company faces
due to the COVID -19 pandemic and we consider the following:

 The finance area should seek bank financing to cover its obligations to its
creditors
 The human resources area should provide facilities for its collaborators
to work from home.

GENERAL RECOMMENDATIONS OF THE COURSE

The english language, in addition to being considered the universal language, is

the most widely used language for scientific research work and business. It is
statistically proven that mastering English increases the chances of getting a
good job and continuing to grow personally and professionally.