IATA Ground Operations Manual (IGOM)

Effective 1 January—31 December 2018

7th Edition
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Airport, Passenger, Cargo and Security
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IATA Ground Operations Manual (IGOM), 7th Edition

Material No.: 9402-07
ISBN 978-92-9229-512-7
© 2017 International Air Transport Association. All rights reserved.
Montreal—Geneva
 Table of Contents
Page

Revisions ................................................................................................................................................. IGOM-v

Record of Revisions ................................................................................................................ IGOM-v
Cross-Reference Table of Numbering of Chapters 4 and 7 from IGOM ed. 6 to
IGOM ed. 7 ............................................................................................................................ IGOM-vi
Issue and Revision Dates by IGOM Numerical Sequence ...................................................IGOM-xiv

Introduction .......................................................................................................................................... IGOM-xvii

1 Purpose and Scope .............................................................................................................. IGOM-xvii
2 Applicability .......................................................................................................................... IGOM-xvii
3 System of Numbering IGOM ................................................................................................IGOM-xvii
4 Manual Revisions ................................................................................................................ IGOM-xviii
5 Manual Language ................................................................................................................ IGOM-xviii
6 Wording Conventions ............................................................................................................ IGOM-xix
7 Standard Format ................................................................................................................... IGOM-xix
8 References ............................................................................................................................. IGOM-xx
9 Disclaimer .............................................................................................................................. IGOM-xx
10 Acknowledgements ................................................................................................................ IGOM-xx
11 IGOM Change Request ........................................................................................................ IGOM-xx
12 Variations ............................................................................................................................... IGOM-xx
13 IGOM References ................................................................................................................ IGOM-xxii

Chapter 1: Passenger Handling Procedures ....................................................................................... IGOM-1

1.1 Passenger Departure .............................................................................................................. IGOM-1
1.2 Passenger Security ................................................................................................................. IGOM-6
1.3 Passenger Arrival, Transfer and Transit ..................................................................................IGOM-7
1.4 Special Categories of Passengers ..........................................................................................IGOM-9
1.5 Passenger Irregularities ......................................................................................................... IGOM-21

Chapter 2: Baggage Handling Procedures ........................................................................................IGOM-23

2.1 Cabin Baggage ...................................................................................................................... IGOM-23
2.2 Checked Baggage ................................................................................................................. IGOM-25
2.3 Special Baggage ................................................................................................................... IGOM-27
2.4 Baggage Handling ................................................................................................................. IGOM-31
2.5 Baggage Security .................................................................................................................. IGOM-33
2.6 Mishandled Baggage ............................................................................................................. IGOM-35

Chapter 3: Aircraft General Safety/Servicing Operations .................................................................IGOM-37

3.1 Ramp Safety in Aircraft Handling ..........................................................................................IGOM-37
3.2 Safety During Fueling/Defueling ............................................................................................IGOM-47
3.3 Adverse Weather Conditions ................................................................................................. IGOM-51

7TH EDITION, JANUARY 2018 IGOM–iii

This document is for your internal use only and should not to be distributed to external parties or colleagues.
 IGOM

Page
3.4 Hand Signals ......................................................................................................................... IGOM-53
3.5 Toilet Servicing ...................................................................................................................... IGOM-81
3.6 Potable Water Servicing ........................................................................................................ IGOM-83
3.7 Aircraft Cabin Servicing ......................................................................................................... IGOM-84

Chapter 4: Aircraft Turn-around .......................................................................................................... IGOM-87

4.1 Aircraft Arrival ........................................................................................................................ IGOM-87
4.2 Aircraft Chocking ................................................................................................................... IGOM-90
4.3 Aircraft Coning ....................................................................................................................... IGOM-96
4.4 Aircraft Doors ....................................................................................................................... IGOM-101
4.5 Aircraft Loading .................................................................................................................. IGOM-105
4.6 Aircraft Departure ................................................................................................................ IGOM-118
4.7 Power Push Unit (PPU)—(Main Gear Towbarless Tractor) ................................................IGOM-133
4.8 Open Ramp Departure ........................................................................................................ IGOM-137
4.9 Aircraft Towing ..................................................................................................................... IGOM-138

Chapter 5: Load Control .................................................................................................................... IGOM-143

5.1 Introduction .......................................................................................................................... IGOM-143
5.2 Load Control Principles ....................................................................................................... IGOM-143
5.3 Regulatory Requirements .................................................................................................... IGOM-143
5.4 Load Control Process Flow ................................................................................................. IGOM-144
5.5 Information Exchange .......................................................................................................... IGOM-145
5.6 Load Planning ...................................................................................................................... IGOM-146
5.7 Loadsheet ............................................................................................................................ IGOM-147
5.8 Post Departure Messaging .................................................................................................. IGOM-147

Chapter 6: Airside Safety Operational Oversight ...........................................................................IGOM-149

6.1 Introduction .......................................................................................................................... IGOM-149
6.2 Supervision Scope ............................................................................................................... IGOM-150
6.3 Turnaround Coordination/Supervision Requirements .........................................................IGOM-151
6.4 Reporting–Incidents, Accidents and Near-Misses ...............................................................IGOM-152
6.5 Airside Safety Investigation Procedure ...............................................................................IGOM-152
6.6 Monitoring Procedures ........................................................................................................ IGOM-158
6.7 Emergency Response Procedures ......................................................................................IGOM-172
6.8 Adverse Weather Oversight Procedures .............................................................................IGOM-174

Annex A ............................................................................................................................................... IGOM-179

National Aviation Authorities/Regulator Variations ..............................................................IGOM-179
Airport Authority Variations .................................................................................................. IGOM-179

IGOM–iv 7TH EDITION, JANUARY 2018

This document is for your internal use only and should not to be distributed to external parties or colleagues.