BSBPMG522 Undertake project work

ASSESSMENT COVER SHEET

Student ID Student Name

BV023486
First Name: Tais

Last Name: De Jesus

Student’s declaration:
By submitting this assessment, you are acknowledging and agreeing to the following conditions:
Please check each item in the box, if you agree.

I have read and understood the details of the assessment.

 I have been informed of the conditions of the assessment and the appeals process and
understand I may appeal if I believe the assessment is not equitable, fair or just.

I agree to participate in this assessment, and I am ready to be assessed.

 I declare that the attached is my own work or in collaboration with other members of a group
as required.
 I have acknowledged all sources where appropriate in accordance with ILSC’s Academic
Integrity Policy, and I believe other group members have done the same.

Submitting your assessment: Complete all assessment tasks, save, and upload in Moodle for grading. Please
view the videos on submitting work through Moodle in the FAQ section of your VET Orientation course. Check
Moodle grades and feedback on your submission. You will receive an email notification when your assessment
has been graded.

Assessor’s acknowledgement:
Please verify each of the following principles of assessment by placing a tick in each box. Refer to the
assessor's handbook for further information if required.
√ Authentic: The assessor is assured that the evidence presented for assessment is the learner’s
own work.
√ Valid: The assessor is assured that the learner has the skills, knowledge and attributes as
described in the module or unit of competency and associated assessment requirements.
√ Current: The assessor is assured that the assessment evidence demonstrates current
competency. This requires the assessment evidence to be from the present or the very recent
past.
√ Sufficient: The assessor is assured that the quality, quantity and relevance of the assessment
evidence enable a judgement to be made of a learner’s competency.

ILSC Business College: BSBPMG522 Assessment Version 2.0518

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How to work through your assessment
This assessment is designed to evaluate your competence for the unit BSBPMG522 Undertake
project work, Release 1. Your assessor will help you understand how to complete this assessment.
The table below gives a detailed description of the assessment.

Feature of the
Explanation
assessment resource

Assessment This unit describes the skills and knowledge required to undertake a
information and straightforward project or a section of a larger project. It covers
scope developing a project plan, administering and monitoring the project,
finalising the project and reviewing the project to identify lessons learned
for application to future projects. This unit applies to individuals who play
a significant role in ensuring a project meets timelines, quality standards,
budgetary limits and other requirements set for the project. The key
outcomes are:
ž Define a project
ž Develop a project plan
ž Administer and monitor a project
ž Finalise a project
žReview a project

Assessment To demonstrate competency, you must successfully complete all the

overview following assessment tasks:
Task 1: Online Moodle Quizzes
Task 2: Questioning
Task 3: Project: Undertaking project work at BizOps Enterprises
Task 4: Observation

Complete the ü Task 1: Online Moodle Quizzes

following tasks You will be completing online Moodle quizzes for each topic to
demonstrate your knowledge of the unit requirements. These are self-
marking.
ü Task 2: Questioning
You will be demonstrating a sound knowledge of the unit requirements
in your responses to short and long answer questions.
ü Task 3: Project: Undertaking project work at BizOps Enterprises
You will be demonstrating the required skills and knowledge by
completing a scenario-based project.
ü Task 4: Observation
Your performance will be documented while being observed by your
assessor in a simulated off-the-job situation that reflects the workplace.
 TASK 1 – Please complete the following quizzes on
Moodle:
§ Topic 1 Online Quiz
§ Topic 2 Online Quiz
§ Topic 3 Online Quiz

TASK 2: Questioning
Purpose You will demonstrate a sound knowledge of the unit
requirements in your responses to questions.

Instructions All questions must be answered satisfactorily for Task 2 to be

completed satisfactorily.
There is no restriction on the length of the question responses.
You must complete all questions unassisted by the assessor or
other personnel, but may refer to reference material as needed.

Resources required You may use the learning resources and relevant documents and
training materials to research information when answering
questions.

Assessment The assessment will take place in a simulated workplace

conditions environment where evidence gathered demonstrates consistent
performance of typical activities experienced in the management
and leadership – project management field of work and include
access to:
§ relevant legislation, regulations, standards and codes
§ relevant workplace documentation and resources
§ interaction with others.

Reasonable If you do not wish to respond to the questions in written form,

adjustment an interview may be used as an alternative approach if
negotiated with your assessor.
 Please provide answers to the following questions:

1. List two organisational documents or resources that can help define project parameters.

The organisational documents/resources that can help define project parameters are:
 Risk Register
 Budget
 Time Frame
Budget: Resources ( Human & Physical )
It is really important and an essential part of the project to have a budget, which will define how
much moneyLegalis Document
to be used for the project. Having a budget gives the manager the opportunity to
work on allocating budgets for specific parts of the project like:
Having organisational documents/ resources are important for defining project parameters as they
giveHow much money
the manager is to
and the teambe members
spent on certain
raw materials?
limitations and objectives which helps them
to move
The number of the
ahead with human resources
project that canthe
while respecting becompanies
involved in the project
policies, procedures and legal
obligations.
Hiring external as well as internal contractors.

2. Choose one document or resource from Question 1 and explain how it helps define
project parameters.

3. Imagine you are managing part of a project. You need to understand what your
responsibility is for this project: what are two questions you might ask, or two
considerations you might have?
Questions or considerations for the person managing the project when identifying the extent of their
responsibility can be:
• Who will I report to?
• Will there be any project staff reporting to me?
• What kind of decision making authority I have?
• Am I the only one responsible for delivering on all project outcomes, on time and on
budget?
• Will I work alone or will I have some team members?
• What resources are available for me to use as the project is executed?

√√ JT 22/05/19
 4. Provide two examples that explain why it’s important for a project manager to
take into account organisational objectives and the relationship of one project to

It is important for a project manager executing a project to take into organisational objectives as:
• The project that is to be developed or started is for the benefit of the company with respect to the
objectives of the project that are aligned with company’s objectives
• It is also important for the project manager to follow the budget plan that the company has set for
the project.
Relationship of the project to the other objects fits within the big picture that helps the project manager to
gain the perspective when negotiating for resources or funding. It is important for the project manager when
identifying the projects relationships to other projects to ask certain questions like:
• Will other projects take the focus or the resources from my own project?
• Is there a sense of one project being more urgent, critical or important than another?
• Can I meet with other project managers to share information?
• Is my own project dependent in any way on the successful completion of another project?

other projects.

5. Identify two factors a project manager should consider when allocating human
resources to a project.

 Time required for the project, assigned time for the personnel and also how
many people we need to allocate in a particular project
 Hire people with abilities and skills focused on the project

√√ JT 22/05/19 There are different fonts on this page which indicate cutting/ting from different
sources??
6. Provide two examples of project management tools and explain how each can
contribute to project management.

Examples of project management tools that contributes to project management are:

 Gantt and Bar charts
 PERT charts
 Spreadsheets
 Technical resources
 Project management software
 Life cycle cost analysis
Project Management Software: The software can greatly assist the managers working on the
project to plan, communicate and report on aspects of a project, as well as provide a common
point of reference for team members, Using the project management software can be really
advantageous as these programs can store immense amounts of data and are capable of a wide
range of functions which are really beneficial to the project managers
 7. You are managing a project to train staff members in a specialist, high-risk work role.
Training must be delivered within a given time frame, in your workplace, by a
technically qualified and experienced trainer. Using the five-step risk management
process, identify two risks to the project and suggest how these risks could be

Managing risks means for a manager basically means that the manager provides effective
methods of monitoring and controlling each identified risk, there are five steps to identify risks
which are:
1. Identify the Risk.
2. Analyse the risk.
3. Evaluate or Rank the Risk.
4. Treat the Risk.
5. Monitor and Review the risk.

There is a possibility that the risk might occur to the project like:

Risk
Proofreading of the project is not done properly by team members.
Action
The manager should always double check the report or the project after it is finalised and before
giving it further to the senior management

Risk
Supplier contracted for the project won’t be able to supply the goods or items on time
Action
The manager should make sure as a contingency plan that there is a second supplier on hold if
the first supplier fails to perform his duties

controlled.

8. Give two suggestions to identify and manage WHS risk in a project (imagine a
project with WHS risk)

In a company it is evident that there may contain some WHS risks and as a project manager it’s his
duty to be alert to the health and safety requirements of project team members, stakeholders and
external groups. WHS issues in a company requires special attention, particularly during projects.
WHS risks can be identified/managed by:
 Consulting with the designated safety personnel or health and safety committee
(HSC) to find out exactly what the responsibilities and obligations are during the
project’s duration.
 Talk to the team members about the risks they have identified and ask them
whether they have ideas concerning the prevention of workplace injuries.

√√ JT 22/05/19
 9. Explain the difference between direct and indirect costs, and give an example of each.

Direct Costs Indirect Costs

Direct costs are those related to completing
a project task
Direct costs usually fall into different
categories like labour, materials, supplies &
equipment, facilities, training, travel and
miscellaneous.
Indirect costs are not associated with a
specific project or department
Indirect costs generally occurs in rent,
maintenance, depreciation of furniture,
bank charges and fringe benefits.
 1. TASK 3-Project: Undertaking project work at
BizOps Enterprises
Purpose You will demonstrate your skills and knowledge by completing a
scenario-based project.

Task overview You receive an email from Gina Harris, Human Resources Manager.
and context Subject: Professional development project
Hello,
I understand that Phase 2 of the retail staff leadership/customer
service/first aid professional development project is complete. This is the
pilot program that included staff from three stores across Victoria and
Tasmania. I wish to congratulate you on implementing this program as
the Project Manager.
Senior management would like to see a review report of the pilot as
soon as possible. It is important that the VIC/TAS project team acts
quickly on this. The report will be used to secure funding for the next
phase of the project; that is, rolling out the program to the remaining
VIC/TAS regional stores. The company is also keen to see a review of
project outcomes with a view to extending the program to other states.
I have reviewed the responses collected from stakeholders and compiled
a list of those that seem to capture the common threads. This list is
included below.
There are some interesting insights that will help shape the project as
we progress with it. We may need to undertake more detailed
discussion with staff with a view to reviewing the units nominated for
delivery. Some of these units may be missing the target and therefore
not be the best use of company resources. I have provided a document
that highlights two that perhaps need to be reconsidered.
Please prepare and forward to me a draft review report discussing project
outcomes against the project scope. See the “Resources required” section
for how to access the project scope and other relevant documents.
I have provided details of what should be included in the review report
in the “Instructions” section that follows.
Regards,
Gina Harris
Human Resources Manager
Pre-training survey responses
‘I’d like to develop my leadership skills so that I can step up into a
supervisor’s role and feel like I have a future with the company.’ [Gina:
Maybe we’re missing the opportunity to implement succession planning and
we’re not offering a career path opportunity?]
‘My supervisor wants me to do some learning on providing product advice.
But I already do this well as I’ve received a state customer service
excellence award for junior retail staff.’ [Gina: Have the right people been
targeted with the most appropriate units of competency?]
‘All staff should have first aid, not just permanents.’ [Gina: Agreed, as this
demonstrates that the company is proactively meeting its duty of care and
community responsibilities. How much more does it cost to train casuals
who need first aid training?]
Post-training survey responses
[Gina: The selected comments are common threads I picked up on from
looking at the trainee reviews. Do you think it’d be a good idea to initiate
a follow-up/project team discussion of these?]
Delivery/content/units
‘The operate retail technology unit was a waste of time. Everyone in the
group knew how to use POS equipment.’
‘What we were asked to do for the Lead and Manage People unit was
way above what some of the group were capable of. And the
assessment was way too difficult.’
Learning resources
‘Management learning resources were really light on for useful
information. I had to do a lot of Googling to find the information I
needed to help complete assignments.’
Timing and duration
‘I found the amount of training really demanding. There wasn’t enough
time to do tasks properly. I felt rushed and under pressure, trying to
squeeze things in around work and home.’
Trainer/s
‘Having in-house training staff is useful from the point of view of them
knowing how the company works, but it was better working with
someone who had a good understanding of retail and retail supervision.’
Assessment
‘Some of the assessment tasks were really demanding. Seemed to ask
for more than what our role requires.’
Project You will be undertaking your project as part of a small team, up to 4
Instructions participants. You will hold a series of meetings throughout the
development phase of the project. Your performance during meetings
will be observed by your assessor. See Task 4 “Observation” for
instructions.
To complete the project, you will be preparing a ‘project review report’ that
captures the project scope, planning for the project and its
implementation, and the finalisation and review of the project. See the
“Resources required” section for a list of materials to be used for the
project and how to access these documents.
Complete all project tasks to develop the report in the ‘Project task &
instructions’ section below.
Your project review report must be your own work and not an exact
copy of another team member, but an interpretation of discussions and
shared ideas.
Resources The following materials are required for this project to be undertaken:
required Access these documents in Moodle Assessment tab for this unit.
BizOps Enterprises plans, policies and procedures:
o vision-mission-values.pdf
o company-business-plan.pdf
o professional-development-policy.pdf
o budgeting-financial-planning-procedures.pdf
o supplier-policy.pdf
o anti-discrimination-diversity-policy.pdf
o equal-opportunities-policy.pdf
o information-management-policy.pdf
o privacy-policy.pdf
o risk-management-policy.pdf
o whs-policy.pdf
o information-management-procedures.pdf
o preferred-training-suppliers.pdf
o risk-management-procedures.pdf
o project-scope.pdf
o VICTAS-PD-retail-units.pdf
Computer/office equipment, including internet access and word-
processing software
Assessme The assessment will take place in a simulated workplace environment
nt where evidence gathered demonstrates consistent performance of
condition typical activities experienced in the management and leadership –
s project management field of work and include access to:
 relevant legislation, regulations, standards and codes
  relevant workplace documentation and resources
 interaction with others.

Reasonabl If you are unable to undertake the assessment task as designed, please
e speak to your assessor.
adjustmen
t

1. Project tasks & instructions:

You will develop a report by summarising and reviewing the project. Read the project and
context carefully including BizOps Enterprises plans, policies and procedures, in the
resources section above. Use word-processing software to write your report and format
each page with page numbers, headings for each task point and your name and student ID
in the header section of all pages. Complete all 3 project tasks and submit your report on
Moodle with your assessment.

1. Define the project by identifying the following:

• The scope of the project and how it contributes to meeting the organisational
mission, vision, business goals and objectives

• Key stakeholders, the lines of authority (identify reporting relationships and

who will provide final sign-off) and the extent of your own
responsibility/authority

• Company policies, procedures and protocols, as well as legislation, regulations and

codes of practice (including WHS) that apply to the workplace or that may affect
the project and your project role

• How the project will satisfy corporate policies and procedures, legislation and
regulations, including notations on corporate requirements for budgets and
finance, record-keeping, reporting and quality assurance

• The resources that will be required, explaining how these will be obtained

2. Describe the planning and implementation of the project by completing the following:

• Explain how you will manage and monitor your part of the project, and
describe the record-keeping and report; develop a spreadsheet or similar
mechanism for tracking project activities and the achievement of deliverables.

• Identify risks and explain how these will be managed. Use the Risk management
policy and procedures to respond.

• Identify budget items; explain how you will manage resources and finances and
provide a strategy for acquitting and reporting on finances at the conclusion of the
project. Refer to the relevant policy.
 • Explain how team members are engaged to support them and to give
information about time lines, work breakdown and deliverables so that they
understand what is required to meet their obligations.

• Explain how you will ensure a smooth transition to a previous job function or
to a new role for seconded staff after the project is completed.

3. Review and report on the project by preparing the following:

• An agenda for a team meeting to review the project and project

outcomes with suggested discussion items

• A report that summarises the review of the project outcomes against the
project scope and documents lessons learned from the project

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 TASK 4: Observation
Purpose Your work performance will be documented while being observed by your
assessor.

Observation To demonstrate your performance, you will be participating in a series of

instructions brief project meetings to share ideas and discuss each phase of the project
with members of your team.
Your final meeting will follow the ‘Agenda’ you prepared in Task 3 of the
project, ‘Review and report on the project’.
Your meeting topics will include:
§ project scope
§ planning for the project and its implementation
§ finalisation and review of the project
You will be required to perform the following:
1. Send and receive email on the meeting schedule and meeting
outcomes between team members.
2. Discuss and decide project roles and expectations of each member
3. Develop project strategies by contributing ideas and discussions
4. Discuss project budget and other financial information
Your assessor will notify you when the observation assessment will take place
and provide you with clear instructions. You will be assessed according to the
observation checklist below.

Resources The following resources may be required for this observation to be

required undertaken:
o Computer/office equipment, including internet access and email
software
o word-processing software
o vision-mission-values.pdf
o company-business-plan.pdf
o professional-development-policy.pdf
o budgeting-financial-planning-procedures.pdf
o supplier-policy.pdf
o anti-discrimination-diversity-policy.pdf
o equal-opportunities-policy.pdf
o information-management-policy.pdf
o privacy-policy.pdf
o risk-management-policy.pdf
o whs-policy.pdf
o information-management-procedures.pdf
o preferred-training-suppliers.pdf
ILSC Business College:
BSBPMG522 Assessment Version 2.0518
o risk-management-procedures.pdf Page 13 of 13
 o project-scope.pdf
o VICTAS-PD-retail-units.pdf

Assessment The assessment will be conducted in a safe, simulated work environment

conditions where evidence gathered of typical activities experienced in the industry
capability – workplace effectiveness field of work and include access to:
§ office equipment and resources
§ organisational policy and procedures
§ interaction with others.

Reasonable If you are unable to undertake the observation as designed, please speak to
adjustment your assessor.

Observation checklist
You will be observed performing the following:

ž Using sharing techniques to engage participants in consultations and negotiations

ž Selecting and using appropriate communication practices to ensure shared

understanding of project roles and expectations

ž Using digital technologies and applications to access, organise and share information

ž Using formal and some informal, oral and written mathematical language and
representation to prepare and communicate budgetary and financial information

ž Applying appropriate strategies to communicate main ideas across a range of different

situations
 2. Undertaking project work at BizOps Enterprises

Scope of the project

This project will develop a pilot program, providing courses in professional development
project to the staff from three stores across Victoria and Tasmania.
This will include:
 Comprehensive first aid training to the full time staffs.
 Targeted customer service training for permanent and casual staffs.
 Leadership and mentoring training for store supervision staffs and managers.

The scope contributes to the mission as the main aim of vision is to develop the BizOps brand
and provide customers with high quality and innovative products and service. This can only be
supported by:
 Meeting the changing need of customers
 Delivering speedy and personalised service
 Employing professional and enthusiastic person
 Adopting sustainable work practise

The scope contributes to the business goal and objectives are as follow:

 Financial stability: the aim of the BizOps is to increase revenue by 15% by the
end of the financial year. Also to maintain annual profit levels of 15% of
revenue for all products and services and reinvest 75% of profit back into the
business at the end of the financial year.
 Market position: BizOps need to maintain the number one rating in the annual
national industry customer service award and to launch new high quality
exclusive consumer product to meet customer demand, a head of the
competitors, within budget and by the agreed deadlines.
 Right people: BizOps provide induction training at commencement of
employment to train new employees to be knowledgeable, resources to support
an annual professional development program for all their employees.

Roles and project stakeholders

Stakeholders Roles
Yash Abhiraj Singh Victorian Training and Project Manager
Development Coordinator

Bentley Grattan Training Officers Senior Training Officer VIC/TAS

Darcy Nills Training Officer VIC/TAS
Chris Wilkinson Retail training specialist (seconded position)
Judy Prlic Retail training specialist (contract position
First aid trainer Position to be outsourced/contracted
Gina Harris Person reporting to Human Resources Manager

Project Manager Role (Yash Abhiraj Singh)

 Manage all aspects of the project
 Budget approvals
 Approval of changes to project time lines or project deliverables only in consultation
with the Human Resources Manager.

Project staff role

The Project Manager Mr Singh and project staff will work with the Regional Retail Manager
VIC/TAS and store managers (as appropriate) to:
• determine the number of:
-Retail staff requiring customer service training;
Store management and supervisors requiring leadership training and mentoring skill
development;
Staff who should undertake first aid training and/or CPR training .
• identify relevant units of competency for delivery and assessment in each of the three
training streams
• negotiate delivery and assessment content and timing on a local basis with vocational
education providers
• negotiate delivery and assessment cost with providers and refer to the Project Manager for
approval

1. Privacy policy
This privacy policy sets out BizOps Enterprise’s guidelines for collecting, using, disclosing and
securing personal information. Our policy adopts all requirements outlined in the Privacy Act
1988 (CT) and the Australian Privacy Principles.

Anti-discrimination and diversity policy

At BizOps Enterprises, equality is a fundamental right that must be applied to every aspect of
work life. BizOps is committed to ensuring that all employees are treated with respect and
dignity, and works hard to ensure all its dealings meet the requirements of antidiscrimination,
work health and safety and equal employment opportunity legislation. BizOps strives to ensure
all employees feel safe and included in the workplace.

Anti-discrimination
State and federal legislation is designed to protect individuals from discrimination based on their
sex, race (colour, ethnic or ethno-religious background, descent or nationality), marital status,
pregnancy, disability, homosexuality, transgender, sexual harassment, age or carer
responsibilities.

Diversity
BizOps prides itself on being culturally diverse, and all expects all people to be treated with
dignity and respect, whether they are colleagues, clients or others.

Equal opportunities policy

At BizOps Enterprises, equality in employment opportunity is a fundamental right, which must
be applied to every aspect of work life. It is good management practice, and it is supported by
legislation.

Information management policy

The purpose of this policy is to ensure that full and accurate records of BizOps Enterprises
business activities are created and used, maintained, made accessible, stored and legally
disposed of in a manner that meets legislative and business requirements. The Business
Operations Manager is responsible for updating this policy as required for approval by senior
management. All BizOps managers are responsible for ensuring the policy is implemented and
supported within their teams.

Professional development policy

BizOps Enterprises recognises the need for employees to be provided with opportunities to
acquire additional knowledge and skills as part of their career development.
The formal opportunity for identifying professional performance and development needs of each
employee is the annual performance and development review process.

Supplier policy
Employees of BizOps Enterprises must follow the following guidelines when choosing and
managing suppliers.
Work health and safety policy
BizOps Enterprises is committed to providing a safe working environment for all its workers in
accordance with its legislative obligation. Prompt attention to unhealthy or dangerous situations
is a demonstration of this commitment. All workers have a responsibility for work health and
safety (WHS) in the workplace.

BizOps Policies effects on the project

BizOps Enterprises follow certain policies, procedures and legal obligations mentioned above
which are to be respected and followed by all the employees and workers performing the tasks
for the project. It is important that they follow the agendas, templates and rules made by BizOps
and follow the same procedures to go through the project as they will help the employees,
workers and the project manager to achieve the goal set for the project.

Resources required
The following resources are required for the project to commence.
a) Training providers as identified by Senior Training Officer VIC/TAS (Brent
Bentley) –an exhaustive research by internet and phone calls will be conducted
to find the appropriate trainers in each course, select and make meeting to
finish the agreement
b) Utilities – will be communicated and agreed with the trainers and talk about
what kind of utilities are required for the training also we need to talk with
Fatima and make a revision of the actual utilities of the company
 c) Information Technology –principal materials will be developed to develop the
training, we need books, internet, laptops, presenter, and printer.
d) Financial resources – shall be the basis for the overall budget needed for the
project. This include, but not limited to:
 Awaiting Regional Inputs – meeting with the regional managers and
revise the previous inputs in the last 5 years then we can make the
forecast for the project.
 Salaries / compensation – negotiate with the trainer the cost of the
course and the benefits that he is going to ask like transport lunch,
accommodation we have to develop the financial plan.
 Training Providers Tax Invoice – check the tax invoice and be sure that it
is paid and to this way don’t have legal problems and to be sure that we
are taking the correct course
 Purchase orders – make a research about the materials required by the
project find the best supplier and try to get discounts or financing planning.

Project Management and Monitoring

The project manager leading the project has to follow and respect the BizOps Enterprises rules
and complete certain solo objectives like managing and monitoring the managers role and other
duties which includes:
 Follow existing standard operating procedures, processes and systems to obtain
approval for resource purchasing.
 Develop new processes and systems that allow access to resources
 Find out the availability of resources
 Consult with the project sponsor, possibly the company accountant and the IT
manager about the availability of resources.

Monitor Finance: as a project manager team we have to make a report about how we are
spending the money. We need specific information about the finance like:
 The estimated and actual expenditure.
 The amount spend against the total project cost.
 The estimated remaining costs to complete the project.
 Other costs that are increasing the project cost.
Monitor Resources: monitor human, technical and physical resources to maintain the
project focus.
 Human resources: we have to motivate the people, training, have
a workplace safety and good compensation rates.
 Physical resource: we have to take care the work place, the
building of the company the utilities and the transport and
logistics process.
 Technical resources: we have to know the current trend and we
have to appropriate of the industry knowledge
.
Track Time: require different types of work place information to monitor track time
 We have to follow the schedule when we start and complete
dates
  Take already underway, we have to know when we are going to
complete the tasks
 Progress we have to see the task finished and unfinished
 We have to complete obstacle and try to solve the problem
The team should interact and share information among the group about the project.
 Have regular team meeting.
 Developing and using system
 Understanding how the team is working to meet challenges

Risk management policy

This policy describes our commitment to meeting strategic and operational goals related to risk
management. This policy forms part of our commitment to continuous improvement. Risk
management will be reviewed through regular training, monitoring, auditing and reporting
processes. All BizOps Enterprises employees are responsible for applying risk management
principles and practices in their work areas.

3. Risk Management
Risk management process for the project manager will be for him to identify a risk to BizOps
which can be any event or action that could have a negative impact on the organisation. This
includes events that could lead to:
• Death or injury
• Financial loss to BizOps
• Damage to BizOps’s reputation or adverse media coverage
• Damage to the physical environment, including land, water or air quality
• Failure to meet regulatory or legislative requirements.
Risk management procedures
According to BizOps Enterprises risk management policy there is a cycle of events which the
project manager or the person leading the project has to follow and cycle for risk management
includes:
Process Action
Risk identification is a structured approach to identifying the events
Risk identification that, if they were to occur, could have a negative impact on BizOps
Enterprises
Risk rating is a process to analyse and understand each of the risks,
Risk rating including understanding what causes the risk to occur and what
controls are already in place to manage the risk.
Controls represent a whole range of actions, measures and
Risk controls strategies taken by management and employees to eliminate or
reduce risks
Risk monitoring and reporting involves a process of regular review to
Risk monitoring and ensure that new risks are identified and considered as they arise.
reporting
 4. Risks that can be identified for the project

5.
In BizOps Enterprises one of the important activities that are performed by the person leading
the project is to identify the possible risks that can occur or happen to the project. For this
project certain risks that can occur are:

Level
Risk Management strategy
(high/medium/low)
Failure to recruit Medium
qualified trainers . Staff trained in use of technology
as needed
Participate in training.

Failure to lead to staff High Review and rectify the

leadership succession planning
Review career path opportunity

Low awareness of Low Emphasize the significance of

first aid training first aid training
Non-compliance on Medium Project to raise awareness of anti-
anti-discrimination. discrimination, WHS and other
legislation/codes of conduct
among agents, clients, tenants.

Poor organizational Medium Development of ethical charter,

culture; low level of including principles all agents
staff engagement and must follow.
morale.

Loss of knowledge Low Review and develop HR related

and capability through policies where required.
departing staff. Appropriate HR policies and
procedures in place.

Failure to meet Low WHS management system in

occupational health place.
and safety
requirements.

6. BizOps Enterprises Budgeting Process

Employees Unit Competency Cost Duration Location
undertaking the
courses
Sales assistants Certificate Minimise loss $75 Online Course Online
Total No :25 III Retail (Release 1) person
Operations =$1875
 Coordinate interaction $70 2 day in house BizOps
Store supervisory with customers (Release 1) person training Enterprises
staff Certificate III Retail Coordinate work =$420 amphitheatre
/senior sales staff Supervision units of teams (Release 2)
Total No :6 competency Maintain employee
relations (Release 2)
Coordinate merchandise
presentation (Release 1)

Store managers Certificate IV Provide professional $80 4 days online Online

Total No :15 Retail customer service for person course with
Management high value and =$1200 seminar
units of complex sales (Release 1)
competency

Nominated Provide first aid (Release 5) $300 In-house BizOps

permanent staff First aid units Provide cardiopulmonary person training 1 meeting
Total No :8 of resuscitation (Release 4) =$2400 week room/
competency Main building

Total Cost - $5895

In BizOps Enterprises the process of preparing budgets is sequential, but in reality, the process
is not straightforward and involves iteration processes where some steps may need to be
repeated. The steps in the budgeting process are:

1. Determine budget policies and guidelines.

2. Set up a Budget Committee
3. Prepare assumptions and forecasts
4. Produce functional and subsidiary budgets
5. Produce the master budget
6. Obtain approval for the budget
7. Publish and implement the budget

For the current project the budget items that have been taken for consideration is:
The cost of the units for the employees who require the training which will include the cost for
the course for each employee.

7.
8. Agenda for meeting
BizOps Enterprises
Post-Project Review Meeting – Agenda

Topic: Professional development projecct Speaker Time

Brief overview of project: Project 5 mins
To grow the customer base and have good relation with Manager
customers which is good for the company reputation and
growth. The project manager has overall authority and
responsibility for managing and executing this project team
will consist of personnel from the coding group, quality
control. The project manager is responsible for
communicating with organisational managers on the
progress and performance of each project resource..
Review by team: All 10 mins
Goals of the project have been achieved by everyone. It has
been tole again and gain. So everyone knew the gaols from
the beginning. Deliverables have been achieved just on
time. Work has been very organised.
Employees could have come to work on time instead of
being late by fifteen minutes and half on hour
Planning had been done in advanced and everything has
gone according to plan.
What worked/what could have gone better? All 20 mins
Worked well: First aid training has been done better and
customer satisfaction has increased.

Planning had been done in advance and everything has gone

according to plan.

Could have gone better: Employees could have come to

work on time instead of being late by fifteen minutes and
half hour
Communication has been poor among team members. Team
members always got messages late. Some team members
always argued that they had not been told to do the task
properly by the manager. There have been arguments with
the manager.
We had been struggling with resource. At this time, we
could not pay our employees for all the hard work they have
done.
.
Lessons learned All 10 mins
Always finish work on time. Managers should be strict with
staff about being late to work. Initiative needs to be taken
and work should not be left at the last minute.
Next steps: All 5 mins
Hire staff who are more reliable, who are on time at work
and hire staff that would not take a lot of leave or change
jobs frequently