SULTAN SARFRAZ AHMED

CAREER OBJECTIVE

Seeking a job where I am able to implement my knowledge, experience & professional skills and demonstrate my strong
commitment under a competitive and challenging environment.
PERSONAL PROFILE

Father’s Name Khan Sarfraz Ahmed

CNIC 36302-3714903-9
Date of Birth 04-04-1996
Marital status Married
Religion Islam
Nationality Pakistani
Visa Status: Visit
Cell 03082031179
Email sultansarfraz873@gmail.com

ACADEMIC QUALIFICATION

Degree Year Board/School

Matriculation (Science) 2015 Bise Multan
Intermediate (Fine Arts) 2017 Bise Multan
Diploma in Reception Operation Services 2018 City & Guilds UK
Bachelors in (Fine Arts) Continue.. Bzu Multan

EXPERIENCE

➢ 1 Month working Experience as a Shift Incharge at Belmorris Hotel & Resort Multan (continue)
➢ 1 Year working experience as a Front Desk Officer from S Chalet Multan
➢ 02 Years working experience as a Front Desk Officer from Bling Hotel International Multan

RESPONSIBILITIES

✓ Performing check-in check-out

✓ Maintain Early Bird Report
✓ Cash Handling
✓ Maintaining Guest Accounts
✓ Arrival & Departure Services
✓ Accommodate guest requests
✓ Up Selling guest rooms and promoting hotel services
✓ Maintained a clean work environment
✓ Handled all reservations also booking events and private parties.
✓ Also performed tasks using Microsoft Word, Excel and Power point.
✓ Took phone inquiries regarding the property
✓ Prepared proper billing procedures daily
✓ Logged and performed concierge requests
✓ Received and resolved complaints and grievances
✓ Made essential travel arrangements for guests
✓ Provided guests with new information about the hotel
✓ Demonstrated excellent communication over the phone
✓ Provided guests with directions, tickets and specials daily
✓ Complete designated cashier and closing reports in the computer system
✓ Handles multiple calls as switchboard operator
✓ Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges
✓ Fulfill any additional request the guest may have upon arrival
✓ Settle any disputes in charges that the guest may have before or upon departure
✓ Be able to effectively communicate with guest under high volume times of check in
✓ Quickly and effectively solve customer challenges
✓ Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service
✓ Perform clerical duties, call transfers, appointment scheduling
✓ Assist with inquires of hotel amenities and services, general information and local information
✓ Collect payments, room assignments, rate adjustments, ensure proper room charges
✓ Assists with business conference scheduling and setup
✓ Check guests into and out of hotel rooms.
✓ Scheduled reservations for overnight stays or extended stays.
✓ Upgraded guests into a higher priced room when possible.
✓ Handle customer complaints in a timely manner.
✓ Responsible of all forms of payments.
✓ Use a web based program to make hotel reservations
✓ Receiving method of payment in the form of cash or credit card

COMPUTER & OTHER SKILLS

➢ Ms Office (word /excel)

➢ Munshi 10 PMS
➢ Emails
➢ Telephone Operating

LANGUAGES

➢ English, Urdu, Punjabi

REFERENCE

Reference will be provided on demand.