MANAGING HUMAR RESOURCES

(HR 201)

Term Assignment
On

“REVISITING KEY HR FUNCTIONS”

(Recruitment & Training)

“POST GRADUATE DIPLOMA IN MANAGEMENT

(Term-I; Batch 2019-21)”

“Under the Supervision of”

Prof. JS Kaushal
Associate Professor- Human Resource
Submitted by
Group 4
Adarsh Tiwari (PGMB 1903)
Hrithik Mahajan (PGMB 1932)
Priyatee Bhardwaj (PGMB 1922)
Saagar Hira (PGMB 1928)
Siddhartha Duggal (PGMB 1934)

“JAIPURIA INSTITUTE OF MANAGEMENT

A-32 A, Sector 62, Institutional Area, Noida- 201309 (U.P.)
November 13, 2019

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 A brief intro about the company…

Name: The Oberoi Group

Parent: East India Hotels
Headquarters: New Delhi
Founded in: 1934”
Founder: Rai Bahadur Mohan Singh Oberoi”
No. of locations: 33
Products: Hotels, Resorts, Cruises
Key people: Prithvi Raj Singh Oberoi (Executive Chairman)
Vikram Singh Oberoi (CEO)
No. of Employees: 13,000
No. of hotels: 41

“The Oberoi Group Mission:

 “Our Guests”
“We are committed to meeting and exceeding the expectations of our guests
through our unremitting dedication to every aspect of service.”
 “Our People”
“We are committed to the growth, development and welfare of our people
upon whom we rely to make this happen.”
 “Our Distinctiveness”
“Together, we shall continue the Oberoi tradition of pioneering in the
hospitality industry, striving for unsurpassed excellence in high-potential
locations all the way from the Middle East to the Asia-Pacific.”
 “Our Shareholders”
“As a result, we will create extraordinary value for our shareholders.”

“The Oberoi Group Vision:

 “We see an organisation which aims at leadership in the hospitality

industry by understanding its guests; and designing and delivering
products and services which enable it to exceed their expectations. We
will always demonstrate care for our customers through anticipation of
their needs, attention to detail, distinctive excellence, warmth and
concern.”
 “We see a lean and responsive organisation where decision making is
encouraged at each level and which accepts change. An organisation
that is committed and responsive to its guests and other stakeholders.”

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  “We see a multi-skilled workforce; which consists of team players who
have pride of ownership in translating the organisation's vision into
reality.”
 “We see an organisation where people are nurtured through continuous
learning and skill improvement; and are respected, heard and
encouraged to do their best. The Oberoi Group is recognised as best
practice for training and developing its people.”
 “We see a diverse workforce which has been exposed to different
cultures, problems and situations and can use its experiences to enrich
the local employees whether in India or overseas.”
 “We see the world dotted with hotels of The Oberoi Group, in strategic
commercial and resort locations.”
 “We see user-friendly technology enhancing value for our customers and
helping our personnel by making information more accessible.”
 “We see an organisation which is conscious of its role in the community,
supporting social needs and ensuring employment from within the local
community.”
 “We see an organisation which is committed to the environment, using
natural products and recycling items, thus ensuring proper use of the
diminishing natural resources.”
Reference- https://www.oberoihotels.com/about-us/

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 Recruitment

Def.: It is a process of selecting the right and suitable candidate from a pool of
candidates for the organizational job.

The company Recruits for various profiles, such as:

 Food Production These Profiles are usually for the
 Food & Beverage Service Graduate Students who have
 Front Office/ Rooms Operations done B.Sc. in Hotel
Management.
 Housekeeping
 Sales & Marketing These Profiles are usually for the
 Human Resource post Graduate Students who have
 Finance done either M.Sc. in Hotel
Management or MBA/PGDM
Course.

The company recruits for the 2 posts:

1. OCER (Oberoi centre of employee registration) which is the Operational
Trainee post i.e. the Non-Managerial post.
2. OCLD (Oberoi centre of learning and Development) which is the
Management Trainee Post i.e. the Managerial post.

* These 2 Posts are applicable for all the profiles which are offered by the
company, except Human Resource and Finance.

The company recruits through various sources:

 Campus Placements- This is usually done from the Hotel Management
Colleges.
 Offering PPI & PPO to industrial Trainee- Every HM Student has to
compulsory do an Internship in any 5 star properties for the duration of
4 to 6 Months depending on the curriculum of the course.
 Internal Promoting for OCER Candidates to OCLD Program- The people
who are working as an OCER can promote themselves for an OCLD Post,
by going through certain rounds of interview.
 Offering their self-established Hotel Management Programmes, Like
STEP Program- The group also has certain self-made programs like STEP
(Systematic Training & Education Programme), through this some
candidates can apply & after completion of their program they can
become a permanent employee in the company.

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  Hiring on Contract basis- Sometimes the company hires the manpower
on contract basis and after their probation, these contract employees
become the permanent employee of the company.

There are a series of rounds which one has to clear to get the post of OCLD; In
case of OCER it becomes very simple to clear it as you only have to clear some
rounds to get it.

Rounds

Roun Name Explanation Place

d No.
1 Group Where a group of 10-12 candidates is College
Discussion formed and then they are given a suitable
topic to speask on, from that group
candidates are selected depending upon
various factors such as their content, Team
Management,etc skills.
2 Personnal This is done for the candidates who have College
Interview cleared their GD Round, This interview is
done departmental wise, Like there would
be seperate interviews for food
production, Food & Beverage Services,etc.
3 General This is done for the candidates who have Hotel
Manager cleared their PI Round, This interview is
Round done by the General Manager of the hotel,
who takes an extensive interview of the
candidates and most important this is the
place where the candidates are selected
for OCER Post & some candidates
promoted to the next round.
4 Departmental This is done for the candidates who are Hotel
Interview selected for OCLD Interviews. It consist of
the interview with the sub-departmental
Managers where the candidate is
interviewed on the basis of his domain
knowledge.
5 HR Interview This interview is done for the candidates Hotel
who clear the departmental interview
round, in this round HR Manager of the

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 respective hotel takes the interview of the
candidate where he tests the candidate on
certain aspects like team management,
leadership,etc.
nd
6 2 Personnal This interview is done for the candidates New
Interview who clear the HR Interview round, this is Delhi
again a personnal interview in which the
candidates are went through certain stress
rounds, Presentation making, speaking
skills.
7 Head of This is done for the candidates who clear New
department the 2nd PI Round, this interview is done by Delhi
interview the Heads of department in the oberoi
Group, For Ex: Chef Bali is the Food
production head in the Oberoi Group, so
he interviews the candidates for Food
Production.
8 Interview After being selected by their departmental New
with Managers, the candidates went through Delhi
corporates of their last round of interview which is
Oberoi Group conducted either by the Chairman, CEO or
Executive Chairman.

*The Candidates who clear this round are

termed as OCLD Managers after their 2
year of extensive and guruling training.

*The candidates who are unable to clear

the rounds after 4 are automatically
Declared fit for the post of OCER.

“Jaipuria Institute Of Management, Noida”Page 6

 Training

Def.: The process where the newly joined employees are being trained with
the company standards and the other procedure which are being followed in
the company in which they work.

The designing of training module depends upon various factors, such as:
1. Post
a) OCER
b) OCLD
2. Department
a) Food Production
b) Food & Beverage Service
c) Front Office/Rooms Operations
d) Housekeeping
3. Type of employee
a) Permanent
b) Trainee

Now let’s discuss it one by one…

1. Post: As we know that The Oberoi Group offers 2 posts to its
employees, so the training module is different for both the posts.
a) OCER
 Since OCER is a Non-Managerial post therefore, the training
module of OCER is much simpler than the OCLD post.
 It is a normal training module which is made by the HR
Department and starts when the employees first time enter
in the hotel premises.

Sr. No. Activities
1 Induction.
2 Tour of the hotel.
3 Tour of the city in which the hotel is located.
4 Meeting with all Managers of the hotel.
5 An informal interaction with their respective
departmental Managers.
6 Understanding their importance and their work in
the department.

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 b) OCLD
 Since, OCLD is a Managerial post; therefore the training
module of OCLD is very much rigorous and has to be
followed in the strict manner.
 This training module is made with a lot of efforts, so that
great Managers can be produced.
 Since, OCLD is a 2 year course, in which the 2 year has been
divided in to various modules. So, in total there are 8
Modules.
Sr. Activity Place
No.
1 Class room activity New Delhi
2 Training in any 5 star property” Anywhere
3 Class room activity New Delhi
4 Training in any 5 star property” Anywhere
5 Class room activity New Delhi
6 Training in any 5 star property” Anywhere
7 Class room activity New Delhi
8 Training in any 5 star property” Anywhere

 The Class room activity happens in New Delhi where the

company has a campus, in which every candidate lives and
studies. It comprises of many things such as theoretical
knowledge and practical knowledge of their core
department as well as other departments.
 After 4 months of class room activity the candidates are
sent to apply the skills learned in the real world for 4
months, where they are continuously being evaluated by
their departmental managers and they have to do work in
each and every department which included stewarding
services too.
 After the end of every 4 months of training the candidates
are required to get their appraisal forms filled by each and
every departmental manager under which they have
worked.
 During the course of these 2 years, the candidates are
subjected to many hazards which are the real life examples
of the hotel world, they are trained in the most rigorous
pattern that the company can, which eventually makes
them stronger.

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 2. Department: As we know that there are many departments in the
hotel, therefore the internal module of every department differs from
one another.
a) Food Production
 The training program of Food production is very much
extensive, as it requires a lot of experience to be a very good
Chef.
 The candidates are trained in various parts of the kitchen, Such
as Restaurant Kitchen, Banquet Kitchen, Butchery, Garde
Manger, Bakery, etc.
 When a new employee joins the department, initially he works
in designated area, but slowly and steady he is given the
exposure to all other areas of the kitchen.
b) Food & Beverage Service
 The training program of Food & Beverage Service is very
interesting and is very skill based.
 The candidates are trained in various parts of the department
such as Restaurants, Bars, Banquets, Pool side, In room Dining,
etc.
 The training module of this department is the longest as it
requires good amount of knowledge to be a good professional
in this department.
Since, Food production and Food & Beverage Service are very much connected; therefore the
employees of both these departments are sometimes subjected to cross training.

c) Front Office/Rooms Operations

 The training module of Front office is usually based on the
knowledge of the hotel rooms, tariffs and the knowledge of the
city in which the hotel is located.
 There are various areas in which the candidates are trained
such as Registration, reservation, cashier, concierge, etc.
 The candidates of this department are required to have a good
knowledge of the city in which the hotel is located, thus they
have a separate training module which consists the knowledge
of various tourist places in the city.
d) Housekeeping
 The training module of housekeeping is based on the
knowledge of the rooms and the public area.

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  The various areas where the candidate are trained are making
of rooms, which includes cleaning of rooms, making of beds,
cleaning public area, Laundry, flower room, mini bar area, etc.
 The candidates for this department have to be trained in such
a way that they are always loyal to their guest and their
managers, as they come in direct contact with the guests, they
can go the guest room anytime when required, thus it becomes
very important for the hotel authorities that any guest
belonging doesn’t misplaces.
Since, Front office and housekeeping are very much connected; therefore the employees of both
these departments are sometimes subjected to cross training.

3. Type of employee: As we know that there are 2 types of employees in

hotels, thus different training modules are designed for different type of
employees.
a) Permanent Employee
 A permanent employee can be an OCER/OCLD, thus the
same training module would be followed which is
designed for on OCLD/OCER Candidate.
b) Trainee
 Since a trainee works in the hotel for duration of 4-6
Months, thus the Company doesn’t invest more time in
the training of an industrial trainee.
 He is just given an induction program, with a short intro
of each and every department of the hotel and he learns
more when he works in different department.

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