ELLEN LENT-WUNDERLICH RN, MS, CPHQ Home Phone: (510) 526-7570

1052 Evelyn Avenue Cell Phone: (510) 409-1253

Albany, CA 94706 E-mail: Ellenlw@aol.com
___________________________________________________________________________________
HIGHLIGHTS
o Highly experienced coordinating large, complex projects.
o Extremely creative, but practical.

MANAGEMENT EXPERIENCE
 Clinical Operations Officer: Coordinate clinical health plan programs and compliance activities.
 Health Services Director for a Medical Group: Temporary replacement as a consultant.
 Manager of a Large Hospital Unit, responsibilities: Quality Care, budget, 55 staff.
 Speaker/Presenter in numerous settings; including conferences, senior management meetings,
boards of directors, and staff meetings.
 Committees: Responsible for healthcare and community committees.
 Waterfront Director.

EXAMPLES OF HEALTHCARE PROJECTS

 Independent Consultant: Responsible for numerous complex projects for Health Plans and
Medical Groups.
 Regulatory Compliance: Responsible for ongoing readiness and coordinating audits for NCQA,
CMS, DHS, and DMHC.
 Kaiser Permanente Northern California
o NCQA (National Committee for Quality Assurance): Worked on three successful NCQA
surveys. Responsible for coordinating Quality and Utilization Sections.
o Developed and implemented numerous projects for Quality Improvement and Utilization
Management.
o National Clinical Information Systems: Organized all regulatory requirements to integrate
into computer documentation systems.
 Coordinated HEDIS medical record abstraction: Alameda Alliance for Health.
 Contra Costa Health Plan: Acute and Long Term Care Integration Project: Member of several
workgroups including the leadership planning workgroup. Chairperson of the workgroup which
is planning the clinical processes.
 Streamlined referral and authorization processes for medical groups.
 Developed and implemented clinical criteria and criteria processes for medical groups.

TEACHING EXPERIENCE
 Developed/taught numerous programs: Administration, Regulatory, Quality, and Utilization.
 Formal Teaching Experience:
o Medical/Surgical Nursing
o Medical Terminology, EMT Certification, CPR/First Aid/Disaster Nursing
 Wrote/illustrated a pamphlet: "Home Care for Broviac Catheters."
 Co-authored a Chemotherapy Training Manual.
 Developed chemotherapy training films.

ADDITIONAL HEALTH CARE EXPERIENCE

 Quality Improvement/Utilization Review/Case Management
 Managed a cardiac surgery database
 Staff Nursing

SPECIAL ACHIEVEMENTS
 NCQA Survey preparation experience for three successful surveys
 Received 11 awards for creative and cost saving solutions
 Publication: "Eye Care" RN Magazine, June 1986
 Who's Who in Nursing
 Who's Who in American Universities and Colleges
EMPLOYMENT HISTORY
2007 – Present DIRECTOR OF QUALITY IMPROVEMENT Community Clinic Consortium
2004-2007 CLINICAL OPERATIONS OFFICER Contra Costa Health Plan
1999-2004 INDEPENDENT CONSULTING Self-employed
1995-2004 QI/UM NURSE, CONTRACT AS A CONSULTANT Discharge Resource Group, So. SF
1998-1999 PRINCIPAL/CONSULTANT MATRIX Consulting & Research
1996-1998 SENIOR CONSULTANT - QUALITY Kaiser, Northern California Region
1995-1996 INDEPENDENT CONSULTING Self-employed
1994-1995 QUALITY MANAGEMENT SPECIALIST FHP/TakeCare, Concord
1990-1994 QUALITY REVIEW/UTILIZATION/CASE MANAGER Mt. Diablo Hospital, Concord
1983-1989 NURSE MANAGER Kaiser Hospital, Oakland
1978-1983 STAFF NURSE Herrick Hospital, Berkeley
1981-1982 NURSING INSTRUCTOR Merritt College, Oakland
1977-1981 INSTRUCTOR - HEALTH COURSES Vista College, Berkeley
1977-1978 STAFF NURSE Highland Hospital, Oakland
1976-1977 STAFF NURSE Nursing Registries, Oakland
1975 ASSISTANT CAMP DIRECTOR Camp H.E.S. - Summer
1972-1974 WATERFRONT DIRECTOR/LIFEGUARD Camp H.E.S. - Summer
1971 NURSING ASSISTANT Camp H.E.S. - Summer

EDUCATION/TRAINING
M.S., Nursing Administration, San Jose State University
B.S., Nursing, State University of New York, Plattsburgh
B.A., General Studies, State University of New York, Plattsburgh
 Areas of specialization: Art, Biology, Speech and Hearing
Art Education
 Numerous classes and workshops various aspects of art: Oil painting, watercolor,
acrylics, figure painting, portrait drawing, airbrush, color theory, pastel, graphic art,
jewelry making, ceramics, printmaking, and stained glass.

CREDENTIALS AND CERTIFICATIONS

 Registered Nurse, California
 CPHQ - Certified Professional in Health Care Quality
 Public Health Nurse, California
 California Community College Teaching Credentials:
Nursing
Health Technologies

COMPUTER EXPERTISE
 Organized numerous system-wide templates
 Expert at utilizing computers for complex tasks and data analysis
 Experienced with graphic presentations
 Programs: Word, Excel, PowerPoint, Internet Research
 Cardiac Surgery Data Base: Summit Medical Systems
 National Clinical Information Systems, Kaiser - Consultant

MEMBERSHIPS
 National Committee for Healthcare Quality
 California Watercolor Association

MISCELLANEOUS
 Pro-Arts Open Studios: Exhibited watercolors
 Synagogue: Board of Directors - 2 terms. Volunteer for numerous projects and
committees.
 Board of Directors: School: 2 terms
 Volunteer Work: California Watercolor Association
 Ephraim Johnson
5424 Foothill Blvd
Oakland, CA 94601
(510) 333-7919
ephraim@ephraimjohnson.com

SKILLS & EXPERIENCE

Auditing of payroll and benefits

Creating and maintaining databases
Managing office personnel
Reviewing and updating documents
Arranging travel and processing reimbursements
Accounts payable
Inventory and control of confidential material
Coordinating meetings and projects with multiple organizations
General office tasks including multi-line phones, fax, email, and filing

EDUCATION & TRAINING

Associate in Arts, Cultural Anthropology. Merritt College, Oakland, CA 2005

Associate in Arts, Social Science, Merritt College, Oakland, CA 2005
National Registry of Emergency Medical Technicians, 1997
International Society of Certified Electronics Technicians, 1993
Technical Associate, Computer Electronics, High-Tech Institute, Phoenix, AZ 1993

PC/MAC: Comfortable with all PC hardware including desktop and laptop setup. Familiar with
Windows, Microsoft Office, Lotus SmartSuite, Expedition, FTP, and HTML.
Typing: 45 NWPM

EMPLOYMENT HISTORY

2006-Present
Administrative Project Specialist
Community Clinic Consortium, 3720 Barrett Ave, Richmond, CA 94805

Responsible for administrative and operational support to the Executive Director, Director of
Operations & Finance, and other staff as needed. Provide office management and general
support, including copying, faxing, phone calls, mailing, and correspondence. Provide technical
assistance to staff regarding telecommunications, IT, faxing, photocopying, and other office
equipment. Manage maintenance contracts for office equipment. Pick-up and deliver
documents and supplies as needed.

Act as primary office receptionist and provide professional interactions with the public by phone,
email, and in person. Write brief articles for publication in newsletters. Work with graphic
designers to coordinate the design and printing of agency letterhead, business cards, and other
collateral materials. Provide support for mass mailings and emails.

Coordinate customer service trainings, seminars, and health education events. Coordinate and
attend career fairs as needed by the Program Manager. Work with County and clinic staff to
ensure processing of program reimbursements. Create and maintain filing systems and
computerized systems to organize and track the Consortium’s grants and project work. Perform
data analysis of clinic statistics; create charts and graphs of demographic and clinic use data.
2001-2003
Document Control Clerk
Jacobs Engineering, 4435 First Street, PMB 338, Livermore, CA 94550

Provided direct support to the Document Control Manager for construction of the National
Ignition Facility at Lawrence Livermore National Laboratory. Typical duties involved keeping
inventory of all construction drawings and specification logs, performing markups as necessary.
Responsible for reproduction of documents and dissemination to multiple field sites. Expected to
maintain confidentiality regarding sensitive information. DoE security clearance: L.

1999-2000
Office Clerk
MedQuist, 1250 B Street, Suite 325, Hayward, CA 94545

Responsible for assigning medical transcription workflow to in-house and home-based

employees. Provide customer service and technical support to hospital physicians for
Dictaphone transcription and dictation system.

1995-1999
Personnel Clerk (Sgt)
United States Marine Corps, VMAQ2, MAG14, PSC Box 8059, MCAS Cherry Point, NC 28533

Performed routine tasks involving travel budgeting, travel reimbursements, special pay
processing and auditing, personnel promotions, awards processing, monitor training schedules,
provide safety updates, and maintain personnel files. Coordinated projects with various Air
Force and Navy units while deployed overseas. Supervised staff of 5 to 20 clerks (varied by
operation) Auxiliary duties involved tracking, inventory, dissemination, destruction, and security
of classified material. DoD security level: S.
 Tara M. Harwood
5451 Sobrante Avenue
El Sobrante, CA 94803
(510) 758-7512
tarastar@dslextreme.com
__________________________________________________________________________________________
QUALIFICATIONS:
• Over ten years experience in non-profit administration, development, communications, and computer support
• Expert skills with Word, Excel, Publisher, Access, email and web software and many other software packages
• Organized, dedicated, and detail-oriented with excellent written and verbal communication skills
• Proven commitment to health and social justice issues affecting low-income and minority communities

EXPERIENCE:
2005 to Present Director of Operations and Finance
Community Clinic Consortium, Richmond, CA
• Manage operations and develop the organization’s administrative infrastructure; design and implement administrative
systems, policies and procedures; supervise full-time Administrative Project Specialist
• Oversee all fiscal functions including funding allocations, budgeting, accounts payable/receivable, Board and funder
reports, investment of savings, cash flow, and oversight of bookkeeping and accounting contracts
• Responsible for all human resources functions such as hiring, benefits, policy development, and payroll services
• Provide support to Director of Program and Grants as needed, including assisting with proposals and funder reports,
developing budgets, producing financial reports, and overseeing administrative tasks involved in grant management
• Coordinate special mailings, press releases, website development, and other publicity efforts. Hire and work with
designers to produce publicity materials. Plan occasional special events.
• Responsible for all telecommunications and computer systems, including research and purchasing, implementation,
user support, and management of technical assistance contracts

2004 to 2005 Administrative Director

Family Institute of Pinole, Pinole, CA
• Responsible for all administrative operations, including office management, accounting, and grant writing
• Developed new administrative systems including billing systems, inventory, A/P, A/R, and budgeting
• Researched grant opportunities, wrote and edited grant requests, prepared grant budgets and documentation
• Designed, programmed, and maintained custom databases using MS Access to track clients, services, and claims
• Maintained all computer systems, including user support, purchasing, backups, and virus protection

1999 to 2002 MIS Program Director

Parental Stress Service of Alameda County, Oakland, CA
• Responsible for all computer operations, including systems analysis, database design, and user support
• Developed and managed computer technology budget, including hardware, software, licensing, and internet costs
• Managed MIS office, including record keeping, budgeting, human resources, inventory, and status reports
• Designed and programmed custom databases using MS Access to support childhood metal health programs
• Purchased, installed, and maintained computer hardware, software, and networking infrastructure
• Provided user support, troubleshooting and training seminars for office software and internet applications

1995 to 1998 Development Assistant/ Information Systems Manager

ACLU of Northern California, San Francisco, CA
• Managed the production of fundraising appeal packages and phone bank cards for individual donor campaigns
• Responsible for all aspects of the Raiser’s Edge development database system and other computerized systems
• Supervised the data entry, tracking, and acknowledgement of all donations and produced accounting reports
• Designed and programmed complex development reports using Crystal Reports and Microsoft Access
• Assisted in writing and editing copy for fundraising letters, reply devices, and acknowledgment letters
• Provided user support, troubleshooting and documentation for office software and internet applications

EDUCATION:
1993 to 1995 San Francisco State University, San Francisco, CA
Double Major: Political Science and Journalism