CERTIFICATION

This is to certify that the project work was prepared and submitted by

OLALEKE OLANREWAJU STEPHEN with the matriculation number Of

FPA/OT/17/3-0059 in partial fulfilment of the requirement for the award of

Higher National Diploma (HND) in Office Technology and Management, Federal

Polytechnic Ado-Ekiti, Ekiti state.

_________________________ ___________________

MRS. OGWU O.C DATE

(PROJECT SUPERVISOR)

_________________________ ___________________

MR OWOEYE, T.O. DATE

(HEAD OF DEPARTMENT)

_______________________________

EXTERNAL EXAMINER

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 DEDICATION

This project work is dedicated to God Almighty, the creator of heaven and the
earth, his son Jesus Christ and to those that has relentlessly and immensely
contributed to the success of this project work. I thank the sun of righteousness
(God) for his grace, wisdom, knowledge and understanding released upon me for
the completion of this thesis, and for keeping me safe all through the journey of my
HND programme in this institution. May his holy name be forever glorified.

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 ACKNOWLEDGEMENT

I render my sincere appreciation to my maker, the mighty man in battle, the

hope of glory, the unchangeable and everlasting father for his undying love, cares,
wisdom and protection over me throughout my stay on campus during the hectic
process of my course of study in this citadel of learning. I returned all adoration to
his holy name.
A big thanks goes to my supervisor Mrs, Ogwu O.C whose keen attention,
relentless direction, effective supervision and motherly love stimulated and
enhances the successful completion of this project. May God in his infinite mercy
bestow on you a new strength like that of the eagles in Jesus name.
My sincere appreciation also goes to my wonderful Head of Department Mr
Owoeye T.O for his fatherly care and for the wisdom of God in his life for piloting
the ship of the department. May the almighty God abound to you more wisdom in
Jesus name.
My immeasurable heart of thanks goes to my parent Mr & Mrs OLALEKE
for their Tireless and bountiful effort shown towards the success of this academic
pursuit. Also, I commend their intercession effort through earnest prayers that has
kept me saved even in the time of invisible troubles. I cannot but say a big thank
you to them once again for their love, and support both morally and financially for
the success of this course of study. I pray, may you live long to eat the fruit of your
labour in Jesus name
My special thanks go to my benefactor Mr, Adepoju M.O. I call him daddy,
the only one that has been there when no one cares, as you have laboured all your
investment on me, May the everlasting father harness to you all your heart desires
this New Year in Jesus name.

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 I also want to recognize all authors whose work were cited, more unction to
function from the holy one in Jesus name
I am also grateful to my family and friends, also for their support in all
ramifications. Your benevolence forever remains on my lip.
Lastly, to my younger ones, they have been wonderful blessings of God
from heaven. May the marvellous light of God guide and leads your path in all
endeavours in Jesus name. Thank you so much, I am very grateful.

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 ABSTRACT
This research work is designed to examine the Strategies for Improving
Management and Staff Relationship in Tertiary Institutions in Ekiti State. Positive
and valued relationship foster variety of beneficial outcomes for individual and
organization. Communicating with others for affection or inclusion eases frustration
and job related anxiety and stress, therefore, the need for the improvement of
relationship between the management and staff cannot be over emphasized because
positive work relationship help reduce turnover and increases performance by
providing functionality and career related benefits. Therefore the researcher
focused on this study so as to investigate whether reward system can improve
management and staff relationship in higher institution and also to identify different
strategies that must be adopted in order to maintain good relationship between
management and staff. The population consist of the employee in some institutions
in Ekiti state where five institutions were selected and thirty questionnaires were
distributed to the employee of the sampled institutions in Ekiti state. The findings
revealed that compensation and reward system can enhance the relationship
between the management and staff, there is no good communication link between
management and staff and that cooperation is a key strategy for improving
management and staff relationship. Based on the above findings, the study
concludes that gossiping and backbiting among employee and management in an
organization can have adverse effect on the relationship between the organization
and this can adversely affect the organizational performance. The study is thus
recommended that direct communication, Regular Seminar and symposium, good
communication skills and cordial relationship should be mentioned in building
relationship among organization. Therefore, organization should ensure these
strategies be adopted so as to boost the relationship, productivity and performance
of the organization.
Keywords: Management, Staff, Improvement, Strategies, Relationship and
Institution.

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 TABLE OF CONTENTS
Title Page i
Certification ii
Dedication iii
Acknowledgement iv
Abstract v
Table of Contents vi

CHAPTER ONE
1.1 Background to the Study 1
1.2 Statement of the Problem 6
1.3 Purpose of the Study 6
1.4 Research Questions 7
1.5 Significance of the Study 7
1.6 Scope of the study 7
1.7 Limitation of the Study 8
1.8 Definition of Terms 8

CHAPTER TWO
2.0 Literature Review 9
2.1 Building a Good Relationship 9
2.2 Why having Good Relationship 10
2.3 Characteristics of a Good Relationship 10
2.4 Where to Build Good Relationship 11
2.5 How to Build a Stronger Relationship with Employees 12

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2.6 Guidelines for the Conduct of Good Management Staff Relationship in the
Tertiary Institution
15
2.7 Strategies for Improving Management and Staff Relationship 16
In Tertiary Institution
2.8 Solving the Relationship Issues 19
2.9 Outcome of the Relationship between the Management/Staff and
Organization Performance 24

CHAPTER THREE
3.0 Research Method 27
3.1 Population
3.2 Sample and Sampling Techniques 27
3.3 Instrument used 28
3.4 Instrument validation 28
3.5 Method of Gathering Data 28
3.6 Method of Data Analysis 29

CHAPTER FOUR
4.0 Presentation and Analysis of Data 30
CHAPTER FIVE
5.0 Summary, Conclusion and Recommendations 41
5.1 Summary of Findings 41
5.2 Conclusion 41
5.3 Recommendation 42
References 44
Appendix i-v
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