SRINU mobile: +91-9985976488

Siebel Configurator Email:srinuvasum@gmail.com

Professional Summary:

• 2+ years of IT Experience in SIEBEL CRM.

• Good experience in Siebel Configuration.
• Involved in Siebel eScripting.
• Having Experience in Siebel Sales & Siebel Call Center Applications.
• Configuring Siebel application using Siebel Tools to meet the Business Requirements.
• Excellent Team Player and Have Good Communication & Analytical Skills.

Experience Summary:

Organization Designation held Period

Yash Technologies(Hyderabad) Siebel Consultant July’07 to till date
Kanbay Software India Pvt. Ltd (Hyderabad) Siebel Consultant May’06 to June07

Education:
B. Tech from Jawaharlal Nehru Technological University.

Technical Skills:
CRM Tools : Siebel CRM (7.7)
Database Languages : Oracle and MS-SQL Server 2000
Platforms : DOS, Windows family
Programming Languages : C/C++

PROJECTS:
Project #1: Siebel Sales Force Implementation Duration: July’07 to till date

Name : Eicher
Client : Eicher Motors
Application : Siebel Sales
Environment : Siebel 7.7
Role : Team member
Organization : Yash Technologies

Description:

Eicher began its business operations in 1959 with the roll out of India’s first tractor. Today the Eicher
Group is a significant player in the Indian automobile industry. The Eicher Group has diversified
business interests in design & development, manufacturing and local/ international marketing of
Trucks & Buses, Motorcycles, Automotive gears and components.
Eicher need to differentiate them by focusing on how they sell, not what they sell. A successful CRM
strategy can improve sales effectiveness, especially when it incorporates sales best practices that
reflect proven sales success. For that they are implemented Siebel sales application which allows you
to manage Accounts, Quotes, Sales Orders, Sales Order line Items and Activity Plans to Fulfill the
Orders.

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 SRINU mobile: +91-9985976488
Siebel Configurator Email:srinuvasum@gmail.com

Responsibilities:

• Configuring the Application to support the client’s business requirements using Siebel Tools..
• Configuring the Single Value Fields as per the requirement.
• Configuring the Multi Value Fields as per the requirement.
• Involved in creation of Pick List’s and MVG’s.
• Configuring the UI Layer like Applets.
• Have used BC User Properties.
• Creating Joins and Links.
• Configuring Drilldown’s.
• Involved in Bug Fixing.
• Involved in Unit Testing.

Project #2: Siebel Call Center Implementation Duration: May’06 to June’07

Name : PEPCO
Client : PEPCO,USA
Application : Siebel Call Center
Environment : Siebel 7.7
Role : Team member
Organization : KANBAY

Description:

PEPCO has been providing reliable safe electric service and gas for more than one hundred years.
They planned for a call center, which can be used to serve their customers effectively and increase
their revenue and market share. This project enables agents to manage, synchronize and coordinate
all customer interactions over multiple communications channels to create a single, comprehensive
view of the customer. Call center agents can rapidly assign, track and resolve a complete range of
service requests received from a multitude of different channels according to client’s business
policies.

Responsibilities:
• Customized application using Siebel Tools.

• Customized and Created the Joins & Links.

• Configured Static & Dynamic pick Lists.

• Configured Multi Value Groups (MVG’s).

• Configured different types of Applets.

• Configured the Business Components.

• Added LOV values to the LOV types.

• Exposed the fields at Applet level.

• Customized and Created MVL’s.

• Configured Drilldown’s.

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SRINU mobile: +91-9985976488
Siebel Configurator Email:srinuvasum@gmail.com

• Involved in Unit Testing.