1) Which of the following statements best describes which language(s) can be selected when

creating or modifying a Salesforce user?

o The list of selectable languages is configured by the administrator.

o Any language can be selected at any time.
o Any translated language can be selected at any time.
o The language selection is dependent based on the user's region.
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2) Jim is a traveling sales rep, and has just landed from a cross country flight. He views his
calendar in Salesforce and notices that his calendar appointments are displaying several
hours off. What is likely the cause?

o The locale on Jim's user record is set incorrectly.

o The time zone on Jim's user record needs to be updated to reflect the change in time zone.
o The Salesforce org's time zone needs to be changed to reflect the change in time zone.
o Jim needs to update the time zone on his laptop to reflect the change in time zone.

3) Records can be assigned to which of the following? (Select 2 answers)

o A Frozen User Record

o An Inactive User Record
o An Account Record
o A Queue
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4) An administrator creates a Queue called “Marketing Leads”, however, when reassigning
lead ownership this queue cannot be selected. What could be the reason for this?

o Queues cannot be used on the lead object.

o The user is not a member of the queue.
o The queue was not configured to support the lead object.
o The administrator has disabled queues for this user.
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5) What would cause a user record to become locked?
 o An administrator manually locks the user record
o A user enters the incorrect username and correct password too many times in a row at
the login page
o A user manually locks their user record
o A user enters the correct username and incorrect password too many times in a row at
the login page
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6) A user within your organization reported that their laptop was stolen about an hour ago.
They were logged into the computer and into Salesforce at the time of the theft. What
immediate action should the Salesforce system administrator take?

o Deactivate the corresponding user record

o Lock the corresponding user record
o Freeze the corresponding user record
o Delete the corresponding user record
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7) Under what circumstances should a system administrator login as another user? (Select 2
answers)

o The user has sent the system administrator an email containing their username and
password
o The system administrator has enabled "Administrators Can Log in as Any User"
o The user has granted login access to the system administrator
o The user record is inactive

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