Call Center BPO

We Know The way to Get Delighted Customers

• Call Center located at Cairo – Egypt
• Fully equipped with very good technical connection, PC’s,
Headsets, excellent environment …etc.
• Very Professional Management with wide experience
managing outsourcing similar projects “E-commerce,
Travel, Food, Telecom, Medical, ..etc.
• Working based on standards of COPC, so you will get the
best quality with the lowest price.
• Very good English speakers and you can get test calls
first.
• We can always achieve SLA’s so we always produce the
best quality.
GLOBEX CALL CENTER SOLUTIONS

Locations
We are located at Maadi – Arab Maadi 01
Masr and El Sodan St. – Hadayeq El Qoba
Both Locations are very accessible for
employees

Seats
We have 60 seats capacity and we used to
02 work for BPO offshore projects, all seats
fully equipped with branded headset and
PC to ensure the best quality.
Connectivity
We have 3 VDSL lines with 1 Leased line and 03
for disaster recovery we are using 4G routers
in order to ensure all time connectivity
Data Center
We are using the best technology for our
04 network and cabling, also we are using
Firewall for security to ensure the best
experience for our clients
 Live Chat Support

We Link all your

communication Call center Inbound

channels with
your customers in E-mail Support

one place
Social Media Contacts
What We will Provide

Native
seats 24/7 SLA Reports
Language

SLA Quality Target

Number of answered calls within definite time is We are targeting delighted customers, so the
detecting the waiting time of the customers on hold human errors should be minimal, so we need to
waiting to be served by our agents, and this is very have at least 95% of our monitored calls with ZERO
important for customer satisfaction. mistakes.
World Class Service
Quality
COPC standards is the best
quality standards to get very
satisfied customers with the
most effective cost
Hiring and Training
We have the best calibers for
human resource management
to select the best calibers
specially for language test to
get the best accent
Workforce Management
Managing your team is very
important to utilize their time
and never waste the resources
for nothing, so we have the
best techniques of the WFM
using the latest
Speed Of Answer
Customers can’t wait for long
time specially they are travelers
so we need to respond to their
calls within maximum 20
seconds “SLA=80/20”
Consistent Process and info
All call center agents should
use same script, process and
knowledge to help the
customers over the phone. It’s
COPC requirements
FCR
First Call Resolution is the most
important factor to get the
customer satisfaction. Time is
money for both call center and
customers, so FCR save a lot of
money.
Contact Us Now to get
the Best Offer
Visit Our website
https://globexcallcentersolution.com/

LinkedIn Page- Profile

CEO Profile:
https://www.linkedin.com/in/anas-sapry-8502bb85/

Direct Contact:
Phone number: +201008068658 - +201150208669
Skype: jopa s
Whatsapp: +201008068658
E-mail: anas.sabry@globexcallcentersolution.com
Thank You