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Request / Vertrag N. 365457510

Emiliano Mugica <> Wed, Dec 15, 2010 at 11:08 AM To:

Hallo, Ich schreibe in Englisch und am Ende kopiere ich eine Google-Übersetzung.


I have spoken with Frau XXXXX_1 from Sixt Mainz, she told me to write to customer services.

November 15 I rented a car from Sixt Mainz for 86,49 € and return it that same day at night. My bank account got

charged for 172.98 €.

I talked with Frau XXXXX_1 and told me she needed proof of that, so i gave her my bank account registry where the

charge was and she gave it to Sixt München so they could figure out what had happened. Today she called me, apparently München told her that they only received 86.49 € and it was a problem between me and my bank the extra

amount that was charged

need proof that Sixt only got paid 86.49 € by my bank, because according to my bank records it got paid 172.98 €.

Well, I need proof of that. For me to contact my bank and start a legal fight for that money I

My contract number is 365457510

I attach to this email my bank account registry.

Thank you. Kind regards

Emiliano Múgica Gallart


Ich mit Frau XXXXX_1 von Sixt Mainz gesprochen habe, erzählte sie mir, um dem Kunden Dienste zu schreiben. 15. November habe ich ein Auto von Sixt Mainz für 86,49 € gemietet und senden Sie es am selben Tag in die Nacht. Mein Bankkonto habe für 172,98 € berechnet.

Ich sprach mit Frau XXXXX_1 und erzählte mir, sie brauchte Beweis dafür, so gab ich ihr mein Bankkonto Registry, wo die Ladung wurde und sie gab es zu Sixt München so konnten sie herausfinden, was passiert war. Heute rief sie mich an, offenbar München erzählte ihr, dass sie nur empfangen 86,49 € und es war ein Problem zwischen mir und

meiner Bank den zusätzlichen Betrag, der aufgeladen wurde

Bank zu kontaktieren und starten eine juristische Kampf um das Geld, das ich Beweises bedarf, dass Sixt nur 86,49 € bekam von meiner Bank bezahlt, denn nach meinen Unterlagen auf der Bank wurde es 172,98 € bezahlt.

Nun, ich brauche ein Beweis dafür. Für mich ist meine

Mein Vertrag Nummer 365457510 Ich lege auf diese E-mein Bankkonto Registrierung.

Vielen Dank. Herzliche Grüße

Emiliano Múgica Gallart

(Attached to this email was a screenshot of my net banking where the charge of 172.98 euros was shown) <> Tue, Dec 21, 2010 at 10:02 AM To:

Dear Mr. Gallart,

Thank you for e-mailing Sixt.

The authorization to unblock the security deposit amounting to 172,98 euro has been given by us today.

If you have further questions please feel free to contact us again.

Kind regards


Kind regards XXXXX_2 Customer Service Emiliano Mugica <> Tue, Dec 21, 2010 at 8:06 PM To:

Customer Service

Emiliano Mugica <> Tue, Dec 21, 2010 at 8:06 PM To:

Dear Frau XXXXX_2,

Thank you very much for your answer.

I am a little bit confused. Does that means that Sixt will deposit 86,49 euros to my bank account? Was you able to confirm that Sixt got paid 172,98 euro by my bank instead of 86,49?

I think the problem was that when you "locked" the security deposit, my card (that is my direct bank account, not a

credit card) got automatically charged for that amount. My bank is not retaining that extra amount on your behalf, they actually paid it to you the 16 of November.

Hope to hear from you soon, kind regards and happy holidays!

Emiliano Múgica G. <> Mon, Dec 27, 2010 at 3:39 PM To:

DearMr. Mugica,

Thank you for your reply.

I have likely re-investigated for you. The debit of the deposit in the amount of 172,98 Euros is not traceable for me. The authorization to unblock this amount has already been given and the security deposit should be freed by now.

Please contact your credit card institute to investigate, if the approval has been released. If this is not the case and the amount of 172,98 Euros was debited from your account, please provide the written confirmation of your bank institute.

Thank you very much.

Kind regards


please provide the written confirmation of your bank institute. Thank you very much. Kind regards XXXXX_3

Customer Service

Emiliano Mugica <> Tue, Dec 28, 2010 at 7:11 PM To:

Dear Frau XXXXX_3,

Thank you for the investigation you kindly did on my behalf and for your reply, I greatly appreciate your efforts.

As I mentioned on my previous mail, my card is not a credit card, it is a debit card from Scotiabank Mexico backed by MasterCard, so the concept of blocking or unblocking does not apply. To be more specific: 172,98 euros were charged and payed to Sixt on November 16, my bank account was directly and instantly charged for 172,98 euros instead of 86,49 euros. My bank says tere is no blocked amount that needs to be freed, Sixt got 86,49 euros more than what I authorized, your bank account records will reflect this payment like mines does. I emailed you on my first mail a screen shot of my internet bank record where the payment to Sixt for 172,98 was clearly shown, however I will attach to this email the actual bank record in PDF as you instructed.

I have spoken with my bank and this PDF that I am sending now to you, is the legal proof for mexican authorities that

the payment (for 172,98 euros) was made to Sixt Car Rental. It is listed in the fist page with date "16 Nov", the part "Monto Origen 172,98 EUR" means the original amount was 172.98 euros that got changed into $2,935.29 pesos (we use "," instead of "." and "." instead of "," for our numbers) due to the exchange rates of that day.

I hope this document is enough to achieve my objective; show you that Sixt got payed 172,98 instead of 86,49 and got

that money back from Sixt, either by deposit on my bank account, by check or by cash. Please tell me how can I help

you achieve this.

Since Sixt has never claim that I authorize that amount (172,98 euros) to be charged, I do not see necessary to escalate this matter into a legal fight like my bank suggested and offered assistance with. I do not think Sixt is trying to steal from me. I do believe we both are acting in good faith and this is just a misunderstanding that we can solve ourselves.

Kind regards and very happy new year.

Emiliano Múgica G.

(Attached to this email was my actual bank account registry in PDF where the charge of 172.98 euros was shown)

Emiliano Mugica <> Wed, Jan 19, 2011 at 10:28 AM To:

Dear Frau XXXXX_3.

Over 2 months have passed since Sixt charged my bank account with 86,49 euros more than what was authorized by me. And 22 days since our last contact by mail. I will greatly appreciate if you please contact me as soon as possible with an update about this matter.

Kind regards,

Emiliano Múgica G. <> Wed, Jan 19, 2011 at 4:27 PM To:

DearMr. Múgica,

Thank you for your request.

Please accept our apologies that the clarification of your request is taking so long.

We are currently investigating with the employees of our accounting department. As soon as we have conclusively resolved this matter for you, we will contact you.

We kindly as you for a little more patience.

Kind regards


as you for a little more patience. Kind regards XXXXX_3 Customer Service Emiliano Mugica <>

Customer Service

Emiliano Mugica <> Wed, Jan 19, 2011 at 6:50 PM To:

Dear Frau XXXXX_3.

I thank you for your reply and for kindly taking care of this matter.

Kind regards,

Emiliano Múgica G. <> Tue, Jan 25, 2011 at 7:10 AM To:

Dear Mr. Mugica,

Thank you for your e-mail and your patience.

We have spoken with our accounting department and Concardis. They told us that there is only a reservation of the amount of 172.98 EUR on the 15th of November 2010 with no. 150459.

A charge of this amount on your credit card cannot be allocated.

Kind regards


with no. 150459. A charge of this amount on your credit card cannot be allocated. Kind

Customer Service

Emiliano Mugica <> Tue, Jan 25, 2011 at 10:34 AM To:

Dear Frau XXXXX_4

Thank you for your reply.

As I told your colleague Frau XXXXX_3, and Frau XXXXX_2 before that (and Frau XXXXX_1 at the Mainz office even before that):

My card is NOT a credit card, you can NOT "Reserve" money from it NOR "Unblock" it, either you charge money from it or you deposit money on it, there is no other option with that card. When Sixt tried to "Reserve" 172.98 euros, my card got CHARGE 172.98 euros and Sixt got PAID 172.98 euros, I have given you proof of this charge (REF. 2004210615 AUT. 150459 15th November 2010 - Charge noted on my bank statement, PDF I have sent you) and all I got from Sixt is a different person writing me the same misinformed excuses without understanding the problem.

I still don't think that Sixt intention is to steal my money, but I do think now that Sixt incompetence to understand this particular case is causing the same effect. I have been patient because I thought Sixt was actually trying to understand what went wrong, but your email tells me that you did not pay attention to what I have told you once and again.

I'm sorry Frau XXXXX_4 but I need to know if you understand what I have said about my card (my debit card!), do you now? Can you acknowledge that we are not talking about a credit card but a debit card? That the concept of "lock"/"reserve" and "unlock"/"free" does not apply to my card and this situation?

You said: "A charge of this amount on your credit card cannot be allocated." Do you mean you didn't understand the legal proof of the charge that I sent to you, or that you failed to find in Sixt financial records the charge? Since Sixt have never proved to me that it got only paid 86.49 euros as you claim (and I know that it didn't) I can safely assume that you can not even find that charge record you are so sure about. Well, Sixt incompetence to search into its own financial records is not something that I can fix as a costumer, on the other hand I can help you understand the proof of the charge that I have given to you, because apparently unlike Sixt, I do know what happens with my own finances.

I want to avoid the legal action my bank has proposed, but if your email is Sixt final position (a deeply misinformed one) I see no other way.

I thank you for efforts and await your answer.

Kind regards

Emiliano Múgica <> Wed, Jan 26, 2011 at 7:19 AM To:

Dear Mr. Mugica,

Thank you for your reply.

I have once again spoken to our accounting department. Concardis is our last contact partner. They told us that no charge was made on your card and therefore we cannot do any further for you.

Please contact the bank which issued your card. Thank you.

Kind regards


XXXXX_4 Customer Service ( End)

Customer Service