Donovan McChesney

Wolfmaster74@gmail.com / 07507407425

Profile:

I am a reliable and hardworking individual with 12 experience within the IT sector. Customer
Service and Mechanics all of which are areas I enjoy and find interesting.
I am a pro-active hard working, tenacious and imaginative problem solver with a wide range of
inter-personal skills. A strong team player with a “Can-do” attitude and the ability to motivate
and interact with a group of skilled professionals through tough, time-sensitive assignments.
I would be interested in any opportunity that will challenge me, allowing me to learn and
progress in my chosen career path. I enjoy working on projects and implementation as I find
this is very rewarding.

Personal Attributes:

Can work well under pressure

Very punctual
Customer Focused
Flexible in both hours worked and locations worked
Outstanding People Management Skills
Excellent Problem solving skills/ Report Writing/ Workload management
Can demonstrate a professional approach in any situation
Very self-motivated with the ability to motivate others
Attention to detail and act accordingly to all situations
Excellent organizational and communication skills
Able to support multiple product areas
Very adaptable to a changing environment

Key Skills:
Great Customer Service skills
Advanced understanding of PC & Apple hardware set-up and configuration
Windows OS 95 to Windows 10
Broad Windows Server 2003 to 2019
Great Active Directory Knowledge and Skills
Broad Knowledge of Apple Operating Systems
Providing desktop application support & General Printer Maintenance
Experience with using and troubleshooting Microsoft Office, e.g. Word, Excel, PowerPoint,
Outlook, Office 365 and custom applications to the business needs
Network maintenance and administration using various different vendors including Meraki,
Cisco, Fortigate.
Monitoring backup systems
Internet Filtering
Mail Filtering
Hyper-V
VMware
Citrix
Azure

Qualifications Attained:

MCTS: Windows Server 2008 Network Infrastructure, Configuration.

ICT A,
Science B/B
English C
Mathematics C
Geography C

Employment

Advanced - Senior Infrastructure engineer - Nov 2019 - Current

Responsible for managing and supporting a complex Managed Services VMware / Hyper V
Virtual platform environment.
Supports multiple client Infrastructure environments
Provide Infrastructure and End User support, BAU works, maintenance into the Infrastructure to
increase efficiency and stability of services
Provide remote support, provide on-call support and project works
Escalation point for service desk and 24x7 team
Senior Systems Engineer managing and implementing VMware vCenter 5.5 / 6.5 environment
(200 + ESX hosts / 3000 + VM's).
Migrating legacy ESXi 5.5 Windows vCenter servers to vCenter Sever 6.5 Appliances (VCSA) ,
including ESX Hosts.
Configure an manage Zerto Replication
ESX Automation using VMware's vSphere Power CLi
Create VLANs in VMware and UCS Cisco Manager
Create, deploy and manage templates
Performing root cause analysis for underlying issues and incidents that affect systems
performance and availability including proactively identifying and resolving known errors and
problems to minimize incident re-occurrence
Working with other teams and third parties to help deliver solutions with the ability to
communicate at all levels of the business.

RFA - Client services Engineer - Dec 2015 - Nov 2019

I joined RFA a client service's engineer

I was responsible for providing technical assistance to users.
Assisting Companies with all aspects of their IT needs, Upgrades to hardware or software,
Research into new and old technological solutions to provide support or recommendations.
Maintain Client systems, install new Systems and make modification to the network as required.
Onboarding of new clients - Data gathering and building client relationships.
Working with multitudes of different technologies and business models.
Working with existing Clients to deliver projects.

I have been involved in several system migrations and client migration and project work whilst
working for RFA.
This includes:
Office moves
Migrating Clients onto RFA Systems.
Assisting with Telephony Migrations.
New Site Setups.
Deployments of 20+ workstations.
Email Migration to Office 365.
Technology’s include but not limited to:
Server 2000 - 2016
Exchange 2000 - 2016
Office 365
MDM - Intune / AirWatch / Sophos
Azure
Active Directory
DNS
File Services
VMware ESXI
VMware Workstation
Hyper V
Windows OS
Bloomberg
FIdessa
SFTP Solutions
PDQ Deployment
WDS / MDT
SCCM
Solar Winds Monitoring
BES
Advent
ULINK
Meraki Switch / Wifi management

OISG – Feb 2015 – Dec 2015

Strategic assessment on technical issues & upgrades for Multiple clients including servers,
switches, routers & Meraki devices
Break/fix IT field engineer for a wide range of clients in central London.
Desk side support & dealing with site escalations & often liaising with VIP members of staff.
Implemented fixes and projects for a wide range of technologies such as servers, Wi-Fi, 3g
boosters & antivirus solutions
Collaboration between the companies, ensuring SLAs are met & any scheduled work is carried
out to a high standard
Technical troubleshooting & installation of AV, UPS, Servers & Operating systems - ensuring
clients are not disrupted
Provided support for VMWare environments (monitoring performance, creating of VMs &
installation of ESXi)
Windows 2012 Server configuration (WDS, DNS, DHCP, DCPROMO & GPO’s) as per clients
request
Configuring Draytek, HP & QNAP network equipment including cross patching & VLANing.
Setting up of File / Print servers on server 2008 / 2012 platform
Support of VMware (monitoring performance, creating of VMs etc.) administering backups &
data rotation.
Procuring & installing Dell / HP servers into racks, pre-OS configuration including SAN / ILO &
iDRAC

No Problem Managed IT Services. Nov 2014 – Feb 2015 - Contract

Providing 1st-3rd line support to the contract clients and 3rd line support for all other users for the
full range of services to our clients, ranging from Desktop and Server support, through to hosted
email, hosted data, online backup, VoIP, Domain Registration and secure Hosting.
Phone and face-to-face customer communication skills
Small Business Server 2003/2008/2011
Exchange 2010
Windows server 2008/2008 R2
AD replication and multi-site configuration Site-Site VPN Configuration Windows XP/Vista/7
Office 20xx

Prospects - Feb 2014 – Nov 2014 - Contract

I have worked for prospects as a field engineer working within the I.T Team performing offices
moves and sites setups, resolving client issues on site and remotely.

JDM Motors – Jul 2013 – Feb 2014

Here I had an opportunity to start my own business. I was joint owner of a small car garage. I
Was involved with all aspects of running a small business, Managing Workloads, Inventory and
stock control, managed staff and payroll, all IT aspects were handled by myself; Email,
Security and CRM Database, banking and cash reconciliation. The role was naturally client
facing.
At JDM Motors we serviced all types of Private Light Vehicles, Motorbikes, Auto Electrics
Diagnosis and repair.

Wavex – Engineer – Jan 2013 – Jul 2013

Working here as a Field support engineer I travelled to various sites and built upon my
customer service skills. I also helped with several business migrations and IT Projects, looked
after several companies IT infrastructure and was main point of call for any IT issues.
I Worked with all major vendors and technologies already building on my strong skillset.
Working within the finance industry with clients such as SEI, NBNK, with experience working
on/with Bloomberg terminals and Reuters also supporting Fidessa, Applications. 

IT Lab – Engineer – Jan 2010 – Dec 2012

Working here as support engineer we have a multitude of different clients with different levels
of support needed. Quires would range from I can’t open this document to the whole office has
no internet.
We use remote systems to monitor and access or client’s sites to try and diagnose and rectify
problems remotely but also being an on-site engineer I would also travel to various different
clients and fix problems on-site.

Working with Many different technologies:

Server 2000,2003,2008,2012 AD, Exchange 2007 - 2013,Windows 95 – 8 SPAM solution,
CRM, Attix, Backup Exec , Failovers VMware’s, Hyper – V , WDS, WSUS, DHCP, DNS,
Fortigate Firewalls, Mitel Telephone systems, Patching Networks. I also have Mac OS skills in
setting up and configuring and hardware diagnosis.
I have also been involved in Projects, Full Office moves, Network Re-patching, UPS
Implementation. New Server builds, Server Virtualization, Office 365 migrations.

Geeksquad UK – Engineer – Aug 2007 – Nov 2009

Here I worked as field based engineer dealing with all different types of problems , printers ,
scanners , viruses , adsl \ internet issues new pc setups, Wireless configs, Basically almost
any home user request. As part of Carphone Warehouse on the initial project for the first 2
iPhone launches, heading a team to prepare and setup the iPhones for all the UK stores
ensuring the phones would work and have the correct demo content applied. Vising stores to
connect their equipment to ensure device can connect to the internet.
Spending time in various Carphone Warehouse stores to provide support to the public when
they purchased equipment from a store and required help in having it set up. This was a very
customer focused role.

Keystone Computers Jun 2002 – Aug 2007

Here is where it all began whilst still at school had a Saturday job here which then when I left
school became my full time employment.
Here I learnt how to face the public and gain great customer service skills. Developing my
knowledge in PC hardware, building bespoke machines for clients and also configuring the
software for their needs. Working on a variety of different clients to music producers. Disabled
users and the elderly.
We also had a few small business clients and I also helped to Support them.
I dealt with all the day to day running of the shop also as part of my role.

Hobbies and Interests

Cars, Bikes anything with a combustion cycle!
DIY
Gadgets