VPAA-QF-10

CvSU Mission
CvSU Vision Republic of the Philippines Cavite State University shall provide
The premier university in
historic Cavite recognized for
CAVITE STATE UNIVERSITY excellent, equitable and relevant educational
opportunities in the arts, science and
excellence in the development Don Severino de las Alas Campus
technology through quality instruction and
of globally competitive and Indang, Cavite relevant research and development activities.
morally upright individuals. It shall produce professional, skilled and
morally upright individuals for global
competitiveness.

COLLEGE OF ECONOMICS, MANAGEMENT, AND DEVELOPMENT STUDIES

DEPARTMENT OF MANAGEMENT
COURSE SYLLABUS
First Semester, AY 2020 - 2021

Lecture
Course Total Quality
BMGT 26 Course Title Type Laboratory __ Credit Units 3
Code Management
This course aims to provide students a fundamentals of Total Quality Management with emphasis on contemporary quality
Course
planning, control, customer satisfaction, achieving a motivated workforce, and to relate the various quality activities at school,
Description
work or at home.
Pre- Lecture: ______________________________
None Course Schedule
requisites
Core Values Students are expected to live by and stand for the following University tenets:

TRUTH is demonstrated by the student’s objectivity and honesty during examinations, class activities and in the development
of projects.

EXCELLENCE is exhibited by the students’ self-confidence, punctuality, diligence and commitment in the assigned tasks,
class performance and other course requirements.

SERVICE is manifested by the students’ respect, rapport, fairness and cooperation in dealing with their peers and members

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 of the community.
In addition, they should exhibit love and respect for nature and support for the cause of humanity.

The College shall endeavor to achieve the following goals:

Goals of the 1. To produce morally upright and globally competitive professionals in the fields of economics, management, development
College/ and international studies and accountancy.
Campus 2. To provide opportunities to support multidisciplinary and gender-responsive research development and extension
programs and projects.

The department shall endeavor to:

Objectives
of the To produce morally upright and globally competitive professionals in the areas of marketing, finance, human resource
Department development, operations management, service management and business economics.

Program Educational Objectives (based on the program CMO)

Graduates of the program can

1. apply theories and principles of business management;

2. develop comprehensive business plans;
3. conduct an in-depth analysis and provide creative solutions on various business situations both in the local and international settings;
4. exemplify ethically responsible and gender sensitive behavior in all business undertakings;
5. design knowledge-sharing arrangements/linkages and effectively deliver desired value contributions to the various sectors of the society;
and
6. Conduct relevant trainings and developmental extension activities among various stakeholders.

Student Outcomes and Relationship to Program Educational Objectives

Program Educational Objectives Code
Program/Student Outcomes (based on the program CMO)
(based on the program CMO)
1 2 3 4 5 6
The students should:
1. Analyze the business environment for strategic direction;      
2. Prepare operational plans;      

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 3. Innovate ideas based on emerging industry;      
4. Manage a strategic business unit for economic sustainability; and      
5. Conduct business research.      
Course Outcomes and Relationship to Student Outcomes
Program/Student Outcomes Code
Program Outcomes Addressed by the Course
After completing this course, the students must be able to:
a b c d e
a. Understand the fundamentals of Total Quality Management I I I I I
b. Understand the different total quality Management (TQM) concepts and their
E E E E I
relevance to improve productivity and efficiency in the workplace
c. Determine the gap between what the customer needs and what the system
E E E E E
delivers for the successful implementation of TQM
d. Describe how to develop Career Growth Opportunities to excellence in its
E E E E E
chosen field of business
e. Explain the standardization of business development and its competencies E E E E E
*Level: I-Introductory E- Enabling D-Demonstrative
COURSE COVERAGE
Week Intended Learning Topic Teaching and Mode of Resources Outcomes- Due Date of
No. Outcomes (ILO) Learning Delivery Needed based Submission of
Activities Assessment Output
(TLA) (OBA)
1-2 After the completion I. OVERVIEW
of the chapter, Open Concept Map
students will 1. University Mission, Open forum Educational
be able to: Vision, Goals, Resources
1. have an Objectives, and Tenets
understanding to 2. Basic Concepts on
the content of the Gender and Guide questions
Development
course;
3. College Goals and
2. identify the Department Objectives Modules
methods of 4. Course specific policies Learning guides
teaching to be and guidelines Readings
used;

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 3. acquire the
requirements of
the course;
4. be aware of the
grading system;
5. apprehend the
classroom
policies.

3 After the completion II. AN OVERVIEW IN Discussion Open Concept Map

of the chapter, TOTAL QUALITY Lecture Distance Educational
students will be able MANAGEMENT Mode Resources
to:
1. discuss the 1. Evolution of quality Group Report
evolution of 1.1. Defining quality of Modules
quality. Gurus and Learning guides
2. distinguish the Different Views. Small Group Readings
definition of 2. Defined TQM Discussion
quality in 2.1. Deming’s 14 Quiz
different views. Points
3. enumerate the 2.2. The principles of
benefits of TQM, TQM concepts
and the 2.3. Benefits of TQM
Program.
competitive
measures why
companies
compete.

4 After the completion III. THE COSTUMER Discussion Open

of the chapter, Lecture Distance Educational Concept Map
students will be able 1. TQM’s Customer Mode Resources
to: Approach
1. determine the 1.1.Customer Role Playing
different Guide questions

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 costumer Perception of Reflection
approach, Quality paper
costumer 2. Methods to collect Group Activity Role Playing
perception to no. 1, game Guide
Customers
quality, and series
customer’s Satisfaction Data Company vs.
attitude and 3. Identifying customer Modules
loyalty. Customer needs Learning guides
2. research on the Readings
various
companies on Small Group
the methods Discussion
used to collect
customer
satisfaction
data.

5 After the completion IV. LEADERSHIP Discussion Open Concept Map

of the chapter, Lecture Distance Educational
students will be able 1. The Nature of Mode Resources Group Report
to: Leadership Activity no. 2
1. distinguish the 1.1.Characteristics of Outdoor - team Guide questions
characteristics Quality Leaders building Reflection
and nature of a 1.2.Role of TQM paper
leader. leadership Modules
2. recognize the 2. Employee Learning guides
importance of Involvement Small Group Readings
employee 2.1. Major Forms of Discussion
involvement and Employee
motivation. Involvement
3. identify potential 2.2. Achieving a
leaders through Motivated
team building Workforce
activities.
6 After the completion V. ORGANIZING FOR Discussion Open Concept Map

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 of the chapter, QUALITY Lecture Distance Educational
students will be able Mode Resources Group Report
to: 1. The PDACA Cycle Small Group
1. discern the 2.Six - Sigma Discussion Guide questions Reflection
different ways 2.1.Methods in Six paper
how company Sigma Group
organizes for 3.Techniques for Reporting Modules
quality. building employee Learning guides
2. conceptualize Empowerment Activity no.3 Readings Quiz
the company 3.1.The JIT System Inter – active
quality policy Taguchi games ,
statement. Concepts

7 After the VI. THE SEVEN QC Open

completion of the TOOLS Discussion Distance Educational Concept Map
chapter, students Lecture Mode Resources
will be able to: 1. Checklists Group Report
1. identify the 2. Pareto Analysis
applications of 3. Ishikawa Diagram Group Guide questions Customer
the seven QC Reporting Satisfaction
4. Flowchart
data of
tools. 5. Control Charts Modules Various
2. apply some of 6. Scatter Diagram Learning guides Companies.
the QC tools in 7. Histograms Research Readings
various
individual and
group exercises.

8 After the VII. INSPECTION

completion of the Discussion Distance Open Concept Map
chapter, students 1. Objectives of inspection Lecture Mode Educational
will be able to: 2. Purpose of inspection Resources Inspection
3. Stages of inspection Small Group chart
1. determine the 4. Inspection procedures: Discussion presentation
objectives of its advantage and Guide questions (graded

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 inspection, its disadvantages project making, based on
purpose, and 5. Methods of inspection rubrics
different stages 6. Drawbacks of Modules developed.)
2. be aware of the inspection Learning guides
drawback of Readings
inspection
9 Midterm Examination
10-11 After the VIII. METRICS Discussion Open Concept Map
completion of the Lecture Distance Educational
chapter, students 1. True versus Substitute Mode Resources
will be able to: Performance Measures Small Group Reflection
1. discern how to 2. Identifying Effective Discussion paper
determine Metrics Targets , Guide questions
performance, Tolerances and Video
measures, Specifications presentation Modules Quiz
targets, Learning guides
tolerances, and Readings
specifications.

12-13 After the IX. QUALITY CONTROL Discussion Open Concept Map
completion of the Lecture Distance Educational
chapter, students 1. Factors Affecting Mode Resources
will be able to: Quality Small Group
1. determine the 1.1. Objectives of Discussion Graded
quality control Quality Control Guide questions recitation
practices used 1.2. Statistical Quality game series
in various Control no.2 Modules
companies. 1.3. SQC Tool Company vs. Learning guides
1.4. Quality customer Readings
Characteristics
1.5. Quality Costs

14-15 After the X. THE 5’S +2 Discussion Open Concept Map

completion of the Lecture Educational
chapter, students 1. Practice of Good Distance Resources Group activity

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 will be able to: Housekeeping Mode – 5’s
1. recognize the Video application
basic practices 1.1. Culture of the presentation Guide questions
of good workplace
housekeeping 1.2. Desirable Modules
and be able to workplace Learning guides
relate the topic to 1.3. Warning signs game series Readings
various activities 1.4. 5s + 2 all about no.3
at school, work, Company vs.
or at home. customer
2. demonstrate the
real life Quiz
situations where
5’S will be put
into practice.

16-17 After the XI. BENCHMARKING Discussion Open Major

completion of the Distance Educational requirements:
chapter, students 1. Benchmarking: Lecture Mode Resources Conduct
will be able to: interview in
1.1. its purpose, when
1. recognize Small Group various
benchmarking to use and how to Discussion Guide questions companies.
practices, its use
benefits, 1.2. Benefits of Modules Group video
misconception benchmarking Inter – active Learning guides presentation.
and processes. 1.3. Some common exercises Readings
misconception (Graded
Based on
about
rubrics
Benchmarking developed.)
1.4. The eight most
common
Benchmarking
errors
2. Eight steps

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 Benchmarking Process
18
FINAL EXAMINATIONS (Group project exhibit)

COURSE REQUIREMENTS

Lecture Requirements:
1. Mid-Term Examination
2. Final Examination
3. Quizzes/Seat works/Recitations
4. Video presentation
5. Class Reporting/Reaction Paper
6. Assignments
7. Class or Group Project (Project Design/Culminating Activity/Portfolio)
8. Class Attendance

*All exams must follow a Table of Specifications (TOS) and Rubrics for evaluation of student’ performance or projects.

GRADING SYSTEM

Examination 40%
Midterm 20%
Final 20%
Other requirements 60%

STANDARD TRANSMUTATION TABLE

96.70 – 100.0 1.00

93.40 – 96.60 1.25
90.10 – 93.30 1.50
86.70 – 90.00 1.75
83.40 – 86.60 2.00
80.10 – 83.30 2.25
76.70 – 80.00 2.50
73.40 – 76.60 2.75
70.00 – 73.30 3.00
50.00 – 69.90 4.00

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 Below 50 5.00
INC Passed the course but lack some requirements.
Dropped If unexcused absence is at least 20% of the Total Class Hours.
Total Class Hours/Semester: (3 unit Lec – 54 hrs; 2 unit Lec – 36 hrs)
CLASS POLICIES
A. B. Attendance
Students are not allowed to have 20% or more unexcused absences of the total face to face class hours; otherwise, they will be graded as
“DROPPED”.

C. Classroom Decorum

During face to face mode

Students are required to:
1. wear identification cards at all times;
2. wear face mask at all times
3. observe physical/social distancing at all times
4. clean the classroom before and after classes;
5. avoid unnecessary noise that might disturb other classes;
6. practice good manners and right conduct at all times;
7. practice gender sensitivity and awareness inside the classroom; and
8. come to class on time.

During distance mode

Students are required to:
1. sign an honor system pledge;
2. avoid giving or receiving unauthorized aid of any kind on their examinations, papers, projects and assignments,
3. observe proper netiquette during on-line activities, and
4. submit take home assignments on time.

D. Examination/ Evaluation
1. Quizzes may be announced or unannounced.
2. Mid-term and Final Examinations are scheduled.
3. Cheating is strictly prohibited. A student who is caught cheating will be given a score of ”0” for the first offense. For the second
offense, the student will be automatically given a failing grade in the subject.
4. Students who will miss a mid-term or final examination, a laboratory exercise or a class project may be excused and allowed to
take a special exam, conduct a laboratory exercise or pass a class project for any of the following reasons:
a. participation in a University/College-approved field trip or activity;
b. due to illness or death in the family; and

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 c. due to force majeure or natural calamities.

REFERENCES & SUPPLEMENTARY READINGS

References:

Naidu, Babu, Rajendra (2006) Total Quality Management, New Age International (p) Ltd. Publishers, New Delhi

Supplementary Readings;
5’S Practice of Good Housekeeping, Department of Trade and Industry, Canter for Industrial Competitiveness Electronic
References
(E-books/Websites)

https://en.wikipedia.org/wiki/ISO_9000
https://www.iso.org/iso-9001-quality-management.html
https://myfstech.com/total-quality-management-book-by-dale-h-besterfield (read full book online for free)
REVISION HISTORY
Revision
Date of Revision Date of Implementation Highlights of Revision
Number
1 June 2020 First Semester, 2020-2021 Flexible Learning Modality

Prepared by: Evaluated by: Approved:

SHARON C. MATILLA
Instructor TITA C. LOPEZ, PhD MARLON A. MOJICA, PhD
CP # 09971529552 Department Chairperson College Dean
E-mail Address: matilla.sharon@gmail.com Department of Management College of Economics, Management, and
Department of Management E-mail Address: tclopez@cvsu.edu.ph Development Studies
Consultation Schedule: Date Evaluated:______________________ Date Approved: ________________________
Date Prepared: June 15, 2020

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