Problem Management Reporting (Version 1)

Company Problem_id Assigned_Group Priority
Airtel Uganda PBI000000040281 GSD-IN-AAUG-PBL0

Airtel Zambia PBI000000039312 GSD-IN-AAZM-PB 2
Airtel Niger PBI000000038063 Alarming-NOAM-T1
Airtel Zambia PBI000000041219 GSD-IN-TRX-AAZM0
Airtel Zambia PBI000000037789 0
Airtel Zambia PBI000000039765 GSD-IN-TRX-AAZM0
BHA ITSM - PROBLEM MANAGEMEN
Summary Pbm_ci
PS | Emergency||LRZB01 (ZTE_BSC10_LIRA) is isolated NO4053_Lira OSN8800_T16-TXN
Outage RAN : 7786 : 26 Site : Sites (2G=19,3G=8); Cells ( WZM6365
Outage RAN : 7786 : 37 Site : Sites (2G=1,3G=1); Cells (3G WZM0675
PrM_Proactive_CELL SUPERVISION OF LOGICAL CHANNEL AVAILABILITY DATA IN ZM
TXN|| NTC to Mongu NEC BB ring and NTC to MONGU Zesco fiber Degrade
Reoccurrence of issues in Airtel Niger for Ericsson vendor oneufm-global-esp
Outage RAN : 7706 : 31 Site : Sites (2G=32); Cells (); PAMODZI_130
Degraded Link Performance for multiple NEC links
RAN | Emergency CHINYATAZL
Test Proactive_UG
RAN | Emergency Bukoova_EA5441(5441)-2G
Outage RAN : 7706 : 37 Site : Sites (2G=36,3G=10); Cells ()BEMBA_MAKASA_12
TXN|| HUAWEI|| CORE Fiber degrade
RIM interface timeout alarms increase
RSL Audit for Critical Backbone Links
RAN | Critical NYAKUTWA1_510
MPBN | Emergency||100% data traffic dip is observed i ks-mss-sr02
Test Ticket
PrM Recommendation for Repeated Failing site
INC000007968453
kkkkk LSSGSN03
Lusaka 2G Platinum Fluctuation_ZINGALUME
NTCMSC01 is isolated from NTC_HLR(HSS)
Outage RAN : 7706 : 2 Site : Sites (2G=1,3G=1); Cells (); DAMBWA
Outage RAN : 7786 : 14 Site : Sites (2G=1,3G=14); Cells (); WZM0432
test
TEst_Outage RAN : 7786 : 6 Site : Sites (2G=5,3G=2); Cells WZM6469
MPBN | Critical||66% Data traffic degradation observed JIAGG02-NEW
NSS | Emergency|NDBSC05 (Ndola BSC05) was fluctuati NTCMSC01
NSS | Emergency | GDC is unable to access ZTE, however N mTCMSC01
Outage RAN : 7786 : 18 Site : Sites (3G=18); Cells (); WZM3972_MAAMBATOWN1
Sudden Data/Call degradation in BB for ericsson sites and 7745 CFR alarm for Nokia sites
CGR correction patch in Ericsson BSCs
7745-CHANNEL FAILURE RATE ABOVE DEFINED THRESHOLD
test
Outage RAN : 22214 : 57 Site : Sites (2G=1,3G=56); Cells ( KA1278-Ring_Road-3G
Proactive Field support required on Optical Interface faulty/malfunctioning
Frequent Association path broken alarm in Both MSS towards Mansa BSC15
Multiple links degraded on NTC to Mongu BB ring as heavy errors are observed on multiple modems
Multiple NEC nodes are receiving low voltage on daily basis which may impact Transmission equipment
Recurring outages due to single point of failure( link Chipata<>Nyakutwa)
Patch information is missing in KT_CX600-X8-RSG-SR02. System bugs are fixed from patch only.
GB link of Mansa BSC, O&M and multiple sites
Around 26 sites of Kasama region was unprotected which can be impacted due to single failure.
2G(12) and 3G(18) sites flluctuated due to fading of link
Ring Closure/Unprotected Link - Kapisha Central <> Bupililo
One of the Trunk Ports connected to Kitwe IuB switch was down
Need to install Hop Breaker/ Space diversity in M/W ericsson link CHIBALASHI<>KALISA to avoid fadi
Ring Closure/Unprotected Link-Chibote Mission<> Mporokoso 2_1
Configuration on ground is 1+0, but as per planning data it should be in 1+1 configuration which is
Ring Closure/Unprotected Link - Mangunza and Muyobe
Performance of multiple NEC links are degrading on daily basis.
FREEZING PERIOD OF SS7 REPORTING LOST is high in all BSC of ZM
Field action required for KPI degradation alarms in Uganda
7725 alarms suddenly increased in BNDOLA BSC
PrM_Repeated_MRBTS|7116|BASE STATION SERVICE PROBLEM alarms in ZM
PrM_Proactive_SW Upgradation of node on latest SW ver to avoid BTS hang case
Most RadioX-ciever alarm(2G site) repetitive sites in ZM
Outage RAN : 199083023 : 16 Site : Sites (2G=15,3G=16); Ce Morunyang-3G
SCTP profile parameter audit and correction for IUCS
Frequent Performance QoS alarms towards Kenya_Gmsc and ABI from NTCMGW1
PrM_Repeated_TRX Faulty in ZM
CPBSC01 (Chipata BSC01) was isolated after one route completetly down and second route via third pa
ZB-WTC-7750-01 System reboot but no power issue at site.
LPU reboot and Asymmetric bandwidth in Wanale CX
TXN||NEC|| PERFORMANCE DEGRADED IN KASAMA TO KUNDA ROUTE
Zesco fiber link degrade
TXN||NEC||Link degrade between Check Fisenga to Kaloko
NSS | Emergency| SLBSC16(Solwezi BSC16) is isolated from NTCMSC01
NTCMSC01.
TXN||NEC|| Mulitple node RSL deviation in Lusaka region
Outage RAN : 21825 : 15 Site : Sites (2G=15,3G=15); Cells (Mbale Market(EA5396)
Outage RAN : 7706 : 16 Site : Sites (2G=7); Cells (2G=22); TUUNGAMTN
MPBN | Emergency||80% data traffic dip is observed in ks-mss-sr02
NSS | Emergency | CHBSC11(Choma BSC) was isolated from NTCMSC01.
NTCMSC01
Impact: complete voice services und
Outage RAN : 7771 : 33 Site : Sites (); Cells (2G=91,3G=7); WZM3763_MUMENA
RAN | Emergency WZM3728
Outage RAN : 7767 : 21 Site : Sites (); Cells (2G=31); SENANGA1_80
Outage RAN : 7786 : 18 Site : Sites (3G=14); Cells (2G=3,3 WZM0064
MPBN | Critical||57% data traffic dip is observed in LSEB ks-mss-sr02
MPBN | Emergency||96% Data traffic dip is observed in JIAGG02-NEW
NSS | Emergency | CPBSC01 (Chipata BSC01) was isolatedNTCMSC01
from NTCMSC01.
RAN | Critical WZM0187_LUNDAZI
NSS | Emergency | CPBSC01 (Chipata BSC01) is isolated from NTCMSC01
NTCMSC01.
Outage RAN : 21825 : 29 Site : Sites (2G=29,3G=29); Cells (Nalumunye(KA1300)
NSS | Emergency ||KTBSC02 is isolated from NTCMSC01. NTCMSC01
Outage RAN : 21825 : 29 Site : Sites (2G=29,3G=29); Cells (Nalumunye(KA1300)
RET alarms increased after SRAN Upgrade from SRAN18.2.6 to SRAN18A 1.4
RAN | Emergency WZM6166
Sites not come automatically after power outage
test TT
MPBN | Minor||High Utilization=100% on MBALEAGG01/Vlanif30_5_MPBN
MBALEAGG01-NEW
High Utilization=84.86%
81% data on MBALEAG
traffic degradation was observed in LSEBSC07(98 Mbps to 21 Mbps)
test
Repetitive alarms analysis on UG sites
Repeated_Quick Hand cases
Proactive || PEM 0 not ok alarm on Ericsson GGSN
Proactive || Bandwidth usage exceeds the threshold value
Proactive || pfmPowerAlarm fluctuating on BSP
TXN|| NTC to Mongu NEC BB ring and NTC to MONGU Zesco fiber Degrade
Outage RAN : 22214 : 57 Site : Sites (2G=1,3G=56); Cells ( KA1000-Airtel House-3G
Unable to monitor SIP trunk utilisation via DSP SIPCALL AHMSC4
Bill pool Transmission is abnormal BUMSC2
Proactive || Sy link fluctuation leading to service outage PCRF01
Proactive || NTP not configured on BU EDNS01 AIRTEL eDNS01
Proactive || Configuration mismatch on master and slaveAIRTEL HOUSE eDNS02
Proactive || AH-PCRF not configured under Gx config o GGSN1
Test_New Combo MME/GnGp SGSN_51
Test for PrM Module BUGOLOBI_AIRTEL_SGSN
Outage RAN : 21825 : 15 Site : Sites (2G=15,4G=14); Cells (Kakoma_B(WE2312)
Reactive || 32% data traffic degradation is observed in BU vUGW01
Test - Problem Ticket AHMSC3
NSS | Emergency ||CPBSC01 (Chipata BSC01) is fluctuat NTCMSC01
NSS | Emergency | CDR not generating in NTCMSC01. NTCMSC01
NSS | Emergency | CPBSC01 (Chipata BSC01) is fluctuatingNTCMSC01
from NTCMSC01.
NSS | Emergency ||CPBSC01 (Chipata BSC01) is isolated NTCMSC01
RAN | Emergency NDOLATCBS_390
Outage RAN : 7786 : 17 Site : Sites (2G=1,3G=8,4G=1); Ce WZM6481
Kitwe BSC BCSU-2 PCU-10 interface down-SWU-3 1/1/21 BKITWE01
Proactive Test 1 XGW
test OLYMPIA_EXT
Lusaka 2G Platinum Fluctuation_KANYAMA_WEST KANYAMA_WEST
Outage RAN : 7706 : 28 Site : Sites (2G=10); Cells (2G=20);MATIPAPARISH
TXN |_TEST CHENGELO
test | Please ignore KNEELKANTMINE_960
Test Proactive zmpdns2
test LSSGSN03
1_2G site of BSC1 is down AREA43NEW3G
Lusaka 2G Platinum Fluctuation_T0318LILANDA_WE LILANDA_WEST
Test Ticket | Please ignore and Cancel LSEBS06
test OLYMPIA_EXT
51% data traffic dip was observed in Total_Zambia_ISP ( lssapc01
NSS | Emergency | WTCMGW02 & LSBSC04 are isolated from NTCMSC01
NTCMSC01 & KTWMSC02.
test NTCMSC01
22000282|SCTP NETWORK STATUS CHANGE LSMSS05
NSS | Emergency | CPBSC01 (Chipata BSC01) is fluctuatingNTCMSC01
from NTCMSC01.
Proactive || IP pool overload alarm on ZTE xGW GGSN
Proactive || Gx links expansion required for BSP SAPC in GGSN
Proactive || All Gx links are configured only on 1 STU bo GGSN
Proactive || GSU Offline alarm fluctuation on ZTE GGSN GGSN
Proactive || DNS query success rate is very low in ZTE SG Combo MME/GnGp SGSN_51
NEC TXN || MULTIPLE NODE DEGRADED IN NTC TO MON MONGU_10
MPBN | Critical||53% data traffic degradation is observe ZB-NDO-7750-02
NSS | Emergency | NTCMGW01 is isolated from NTCMS NTCMSC01
NSS | Emergency | 45% voice call volume drop observed in NTCMSC01
NTCMSC01.
Outage RAN : 7786 : 8 Site : Sites (2G=1,3G=2); Cells (3G= WZM0195
EM MANAGEMENT
Operational_cat tier1 Operational _cat tier2 Operational _cat tier3 Create Date
Problem 3/16/2020 7:29:24 AM
Problem 12/13/2019 8:38:03 AM
1/18/2020 8:01:32 PM
2/4/2020 3:11:19 PM
3/11/2020 4:28:50 PM
6/21/2019 12:57:44 PM
Problem 2/8/2020 3:04:28 PM
Problem 11/19/2018 5:23:10 AM
Problem 3/21/2020 9:01:36 PM
Continuous Service Improvement 5/16/2019 7:20:55 AM
Problem 2/3/2020 6:45:36 PM
Problem 11/16/2019 6:54:54 PM
2/28/2020 10:10:31 AM
Problem 10/18/2018 5:57:56 AM
Problem 2/7/2020 5:04:15 PM
3/1/2020 5:00:26 AM
Problem 4/25/2019 4:53:24 AM
Problem 11/8/2019 7:22:48 AM
10/10/2018 7:10:27 AM
Problem 12/5/2019 5:58:01 AM
Problem 12/4/2019 11:00:54 AM
Problem 11/22/2019 8:57:53 AM
12/4/2019 10:51:54 AM
Problem 11/21/2019 7:47:23 AM
Problem 11/19/2019 5:55:55 AM
Problem 12/21/2019 8:42:28 AM
Problem 12/26/2019 4:23:03 PM
Problem 1/1/2020 4:49:47 AM
Problem 1/7/2020 11:01:51 AM
Problem 1/13/2020 6:32:37 AM
Continuous Service Improvement 1/17/2020 12:16:09 PM
Problem 1/30/2020 2:37:34 AM
2/4/2020 5:51:33 AM
2/6/2020 1:15:23 PM
2/24/2020 12:26:11 PM
2/28/2020 10:18:44 AM
1/22/2020 11:06:32 AM
3/12/2020 2:05:43 PM
Problem 3/16/2020 7:18:25 AM
Problem 3/25/2020 2:45:55 AM
Problem 4/2/2020 9:48:27 PM
Problem 4/1/2020 4:06:02 AM
Problem 4/14/2020 2:39:50 PM
Problem 4/15/2020 9:14:26 AM
Problem 4/28/2020 2:14:41 PM
Problem 4/3/2020 5:01:18 PM
Problem 2/14/2020 12:32:39 AM
5/8/2020 8:17:58 PM
1/18/2020 9:22:40 PM
1/19/2020 12:47:12 AM
Problem 2/16/2020 4:33:21 PM
Problem 5/7/2020 9:21:12 AM
Problem 1/30/2020 8:29:47 AM
Problem 5/7/2020 9:18:17 AM
Problem 4/5/2020 7:45:42 AM
Problem 5/9/2020 3:48:49 AM
Continuous Service Impr Event Management - None - 4/23/2020 6:45:13 AM
Problem Customer - None - 6/21/2019 7:56:15 AM
Problem Nokia - None - 12/7/2019 4:54:38 AM
Continuous Service Impr Event Management - None - 1/14/2020 11:24:34 AM
Problem Customer 2/10/2020 7:53:33 AM
Problem Nokia 3/11/2020 4:28:50 PM
Problem 1/11/2020 8:51:17 PM
Problem 1/15/2020 10:15:35 AM
11/7/2019 8:28:44 AM
Problem 6/25/2019 5:10:39 AM
Problem Nokia 12/22/2019 1:52:50 AM
Problem 12/19/2019 6:03:12 AM
Problem 1/8/2020 6:19:30 AM
Problem 12/26/2019 4:43:27 PM
Problem 1/11/2020 3:39:15 AM
Problem 12/26/2019 7:32:11 AM
Problem 11/5/2019 4:53:55 AM
Problem Nokia - None - 11/1/2019 5:48:06 AM
9/18/2018 10:34:09 AM
10/10/2018 6:57:47 AM
Problem Customer - None - 10/30/2019 12:17:35 PM
Problem 11/8/2019 7:15:14 AM
5/16/2019 6:47:30 AM
Incident Follow-up Non-outage - None - 12/15/2017 7:27:50 AM
10/10/2018 7:05:31 AM
9/18/2018 5:51:22 AM
12/6/2019 7:26:57 AM
Problem 12/5/2019 12:26:19 PM
Problem 12/18/2019 7:00:45 AM
Problem 12/19/2019 6:11:55 AM
Problem 1/11/2020 3:39:15 AM
2/10/2020 7:48:40 AM
Problem 1/7/2020 6:15:06 AM
Problem 12/26/2019 7:02:07 AM
Problem Nokia - None - 1/11/2020 4:46:53 PM
1/18/2020 8:28:14 PM
Actual Start Date Actual RCA Date Actual Closed Date Status Reason
3/16/2020 7:29:24 AM 4/6/2020 10:07:34 AM 4/22/2020 7:44:36 PM
12/13/2019 8:38:03 AM 12/19/2019 12:26:46 PM 12/19/2019 12:31:50 PM
1/18/2020 8:01:32 PM 2/5/2020 4:23:41 AM 2/5/2020 4:24:51 AM
2/4/2020 3:11:19 PM 2/13/2020 11:27:19 AM 2/13/2020 11:27:38 AM
3/11/2020 4:28:50 PM 4/2/2020 4:28:50 PM
6/21/2019 12:57:44 PM 9/5/2019 2:14:50 PM 9/5/2019 2:16:55 PM
2/8/2020 3:04:28 PM 3/4/2020 6:59:20 PM 3/4/2020 7:00:24 PM
11/19/2018 5:23:10 AM 3/6/2019 11:24:33 AM
3/21/2020 9:01:36 PM 3/30/2020 11:47:55 AM 3/29/2020 11:40:12 AM
5/16/2019 7:20:55 AM 5/16/2019 7:25:36 AM 5/31/2019 9:58:47 AM
2/3/2020 6:45:36 PM 2/14/2020 10:35:10 AM 3/4/2020 6:41:13 PM
11/16/2019 6:54:54 PM 12/18/2019 5:59:06 AM 1/28/2020 4:02:45 AM
2/28/2020 10:10:31 AM 3/30/2020 11:41:31 AM 3/30/2020 10:20:31 AM
1/19/2020 3:43:15 AM 1/29/2020 10:39:04 AM 1/29/2020 10:39:17 AM
10/18/2018 5:57:56 AM 3/6/2019 11:26:31 AM
2/7/2020 5:04:15 PM 2/13/2020 4:56:06 PM 2/13/2020 4:57:49 PM
3/1/2020 5:00:26 AM 3/8/2020 6:00:07 PM 3/8/2020 6:00:51 PM
4/25/2019 4:53:24 AM 11/8/2019 6:37:05 AM 11/8/2019 6:37:45 AM Test Ticket
1/3/2020 7:23:14 AM 1/31/2020 10:02:37 PM 1/31/2020 10:02:51 PM
11/8/2019 7:22:48 AM
3/14/2019 5:19:25 AM RCA-Solution Implement. ongoing
10/10/2018 7:10:27 AM
12/5/2019 5:58:01 AM
12/4/2019 11:00:54 AM Test Ticket
11/22/2019 8:57:53 AM
12/4/2019 10:51:54 AM
11/21/2019 7:47:23 AM Test Ticket
11/19/2019 5:55:55 AM Test Ticket
12/21/2019 8:42:28 AM RCA-Solution Implement. ongoing
12/26/2019 4:23:03 PM
1/1/2020 4:49:47 AM
1/7/2020 9:25:37 AM 1/7/2020 9:32:55 AM Workaround-Solut
1/7/2020 11:01:51 AM
1/13/2020 6:32:37 AM
1/17/2020 12:16:09 PM 1/17/2020 12:46:19 PM Workaround-Solut
1/14/2020 8:20:05 AM
1/16/2020 10:29:34 AM 1/16/2020 10:30:43 AM
1/16/2020 10:34:16 AM 1/16/2020 10:36:00 AM
1/16/2020 11:14:24 AM 1/16/2020 11:15:56 AM
1/16/2020 11:18:28 AM
1/16/2020 11:22:31 AM 1/16/2020 11:23:57 AM
1/16/2020 12:16:23 PM 1/16/2020 12:18:07 PM
1/16/2020 12:23:27 PM
1/22/2020 4:47:42 AM 1/22/2020 4:50:10 AM
1/22/2020 1:18:19 PM
1/24/2020 7:50:09 AM
1/25/2020 12:39:24 AM
1/28/2020 4:02:26 PM
1/27/2020 1:28:34 PM
1/28/2020 4:20:35 PM
1/30/2020 2:37:34 AM
1/7/2020 3:00:34 PM
2/4/2020 5:51:33 AM
2/6/2020 1:15:23 PM
2/14/2020 1:01:56 PM
2/14/2020 2:13:49 PM 2/14/2020 2:14:51 PM
2/14/2020 2:18:26 PM 2/14/2020 2:19:21 PM Workaround-Solut
2/21/2020 3:25:57 PM
2/24/2020 12:26:11 PM
2/28/2020 10:18:44 AM 4/29/2020 3:17:03 PM
1/22/2020 11:06:32 AM
3/12/2020 2:05:43 PM GNOC/RNOC Action Required
3/16/2020 7:18:25 AM 4/29/2020 3:13:13 PM
3/25/2020 2:45:55 AM 5/4/2020 8:30:11 AM
4/2/2020 9:48:27 PM RCA-Solution Implement. ongoing
4/1/2020 4:06:02 AM 5/4/2020 8:27:52 AM
4/14/2020 2:39:50 PM 5/4/2020 7:19:20 AM
4/15/2020 9:14:26 AM 5/4/2020 8:41:14 AM
4/28/2020 2:14:41 PM 5/4/2020 8:47:33 AM
4/3/2020 5:01:18 PM 5/4/2020 8:37:24 AM
2/14/2020 12:32:39 AM
5/8/2020 8:17:58 PM
1/18/2020 9:22:40 PM
1/19/2020 12:47:12 AM
2/16/2020 4:33:21 PM
5/7/2020 9:21:12 AM
1/30/2020 8:29:47 AM
5/7/2020 9:18:17 AM
11/26/2019 6:54:51 AM 11/26/2019 7:06:17 AM 11/26/2019 7:07:07 AM
4/5/2020 7:45:42 AM 4/6/2020 12:04:23 PM 4/5/2020 7:45:42 AM
11/21/2019 6:09:37 AM 11/21/2019 7:20:00 AM 11/21/2019 7:28:10 AM
11/21/2019 8:06:37 AM 11/21/2019 8:07:51 AM 11/21/2019 8:08:33 AM
5/9/2020 3:48:49 AM
4/23/2020 6:45:13 AM 4/23/2020 6:52:48 AM 4/23/2020 6:53:07 AM
6/21/2019 7:56:15 AM Test Ticket
12/7/2019 4:54:38 AM
1/14/2020 11:24:34 AM
2/10/2020 7:53:33 AM
2/10/2020 7:57:14 AM
2/11/2020 10:38:32 AM
3/11/2020 4:28:50 PM
1/11/2020 8:51:17 PM 1/27/2020 6:17:01 PM 1/27/2020 6:29:05 PM
1/15/2020 10:15:35 AM 1/23/2020 7:34:04 AM 1/23/2020 7:35:47 AM
1/6/2020 1:39:15 PM 1/14/2020 6:50:42 AM 1/14/2020 6:54:53 AM
11/19/2019 9:01:05 AM
10/31/2019 6:13:41 AM Request
10/31/2019 7:22:23 AM Request
11/7/2019 8:28:44 AM
6/25/2019 5:10:39 AM
3/20/2019 7:11:27 AM 3/20/2019 7:56:07 AM Workaround-Solution Implement. ongoing
12/22/2019 1:52:50 AM
3/29/2020 7:33:25 AM
12/19/2019 6:03:12 AM Test Ticket
1/8/2020 6:19:30 AM
12/26/2019 4:43:27 PM 1/14/2020 7:18:56 AM 1/14/2020 7:20:02 AM
1/11/2020 3:39:15 AM 1/15/2020 7:46:36 AM 1/15/2020 7:48:04 AM
12/26/2019 7:32:11 AM 1/28/2020 4:28:53 AM 1/28/2020 4:30:41 AM
11/5/2019 4:53:55 AM 12/3/2019 7:34:24 AM 12/5/2019 8:07:00 AM
11/15/2019 9:18:43 AM 11/21/2019 8:02:18 AM 11/15/2019 9:28:00 AM
9/18/2018 10:34:09 AM 9/18/2018 10:30:00 AM Test Ticket
10/10/2018 6:57:47 AM 10/22/2018 6:30:00 PM
10/30/2019 12:17:35 PM
11/8/2019 7:15:14 AM Test Ticket
10/30/2019 12:06:00 PM
5/16/2019 6:47:30 AM 5/16/2019 7:11:32 AM GNOC/RNOC Action Required
3/13/2019 10:55:45 AM
12/15/2017 7:27:50 AM
10/10/2018 7:05:31 AM
3/19/2019 12:52:37 PM
9/18/2018 5:51:22 AM Test Ticket
12/6/2019 7:26:57 AM
12/5/2019 12:26:19 PM
12/18/2019 7:00:45 AM Test Ticket
12/19/2019 6:11:55 AM Test Ticket
1/11/2020 3:39:15 AM 1/15/2020 7:46:36 AM
2/10/2020 7:48:40 AM
2/10/2020 7:24:20 AM
2/10/2020 7:31:51 AM
2/10/2020 7:39:03 AM
2/10/2020 7:44:01 AM
2/21/2020 3:21:43 PM
1/7/2020 6:15:06 AM
12/26/2019 7:02:07 AM
1/11/2020 4:46:53 PM
1/18/2020 8:28:14 PM
Resolution Field Request Task Assigned Group Task Summary Task Status
Faulty Battery fuse unit in DG / DG fail to start
QoS configuration modified in ATN nodes which are connected to Ericsson
Dedicated New VLAN configuration required in between Chipata to NTC , in order to enable 3rd path for BSC via Zesco.
If this donefor
Audit type of issue
CELL observed againOF
SUPERVISION , we will block
LOGICAL low B/W
CHANNEL path , so that
AVAILABILITY traffic
DATA oncan pass on
Ericsson cellHigh available
of Zambia, weB/W.
have found deviation on
HW available and change degraded link
PBI000000038063 can be closed and issues are individual
Faulty SD card should be replaced. Power/voltage fluctuation should be avoided.
Issue already raised to Airtel team he is working with Zesco team increasing BW
Making primary and secondary path with Symmetrical bandwidth by Upgrading Primary Path 1G to 10G.
Faulty modem should be replaced at site.
Fiber rejoint
50% alarms active due to old definition not deleted from LTE site after WBTS migration from RNC 13 to RNC 10 and for remaining ala
NA
BFD configuration should be modified.
RFO corrected by Country team

No Proper RFO. Sites are not correlated to fiber cuts.
-Solution Implement. ongoing
BTS upgrade plan for Nokia & Ericsson sites on recommended software level
BSC restarts has happen during the CHGR activation is due to NUMREQBPC value Set to ZERO . Before G18Q1 the value for the param
Analysis and found MEAS PRD FOR TCH MEAN HOLDING TIME SUPERVISION ...(PRDMHT) & MEAS PRD FOR SDCCH MEAN HOLDING T
some sites in the network which are getting “BASE STATION HARDWARE PROBLEM” alarm on daily basis intermittently & impacting o
To overcome the same ,field opco team intervention required along with periodically update
Recommendations:
- Above all, please maintain proper/optimal infra conditions at site.
Suggestion shared to opco team to validate the microwave link parameters implemented on ground should be as per GIS data (i.e An
Recommended to upgarde patch to latest version in order to improve software adaptation
Implement SD in link
Suggestion shared to close the ring through NEC link SENGA MATELO<> Mambwe Mission Rpt to protect 26 sites of Kasama region
Need to install Hop Breaker/ Space diversity in M/W NEC link KATETE <> BWINDI to avoid fading due to long hop distance.
Ring Closure required for proper resolution.
check the connectivity of trunk ports and replaced the patch cords, if faulty
Need to install Hop Breaker/ Space diversity in M/W ericsson link CHIBALASHI<>KALISA to avoid fading due to long hop distance.
Ring needs to be closed for proper resolution.
Suggestion share to opco team configuration should be 1+1(Hardware Redundancy)on ground.Also If there is an availability of 3PP m
Ring closure need to be done for proper closure.
First need to check infra conditions as sites. Fine tuning required for the links where RSL is deviated from designed RSL values.
Check for configurations,
From SS7 the IF cable/connectors at INTERVAL
STATES OF both ends LOG
of links.
REPORTS are all in ACTIVE state, but the SP report status are in PASSIVE state, So
Site restart given alarms gain coming need to check from FO
Between 09-01-2020 and 10-01-2020, as 7725 alarms suddenly increased in BNDOLA BSC from 10-01-2020 (FM Trend)
Following sites having most alarm repetition in Zambia that causing high number of TT creation for alarms “BASE STATION SERVICE P
Most
Pleaseofplan
alarms
to upgrade SIX node which are running on SBTS17A software version and also pls plan to convert one SBTS node into MR
Most of the site have outage window on daily basis that are contributing MO fault Ticket creation frequently and sites those are havi
Power issue in site
During SCTP profile parameter audit we found major deviation in IUCS sctp-profile due to this Holding time is very less as per Nokia G
We have sharing top 10 site with team, need to check why TRX faulty alarms coming on daily basis on these site.
Dedicated New VLAN configuration required in between Chipata to NTC , in order to enable 3rd path for BSC via Zesco.
If this(AR
Case type of issue observed
1-7807706) again
raised with , we
TAC will block
team. As perlow
theB/W
TAC path
team,, so
thisthat
is atraffic
knowncan pass on High
limitation. Afteravailable
every 497B/W.
days the system uptime g
Case raised with Huawei TAC (SR 13412787). New or updated patch need to be installed in CX to overcome the situation of LPU rebo
Upgraded 1G port to 10G to have a symmetric bandwidth.
Field team NEC MW re-alignment and getting good RSL value (-34dbm)
OC/RNOC Action Required
According to poor RX so we should do fine tuning to get the designed Tx and Rx to stabilize the link.
Conclusion:- Primary VLAN -516 of choma is running via LV-NTC MW BB as per MPBN. and Secondary is already on MW Route. That m
Need to Plane upgrade up1000 Mbps
High Temp(-62) issue at Matumbo site
Both path having power issue at site issue raised to IHS team
Issue raised to IHS team maintain temp issue at site
Solution: To clear alarms pl follow below instructions.
SRAN sites SW upgrade from SRAN18.2.6 to SRAN18A 1.4

reset
CTH and GPH resources utilization up to 100% along with its license utilizations due to Sudden traffic increase since 28th Mar during
TAS000001659254 FSO-MyWFM test Assigned
Repeated alarms case base on QH_06-01-2020 to 12-01-2020 analysis and share the observation over mail
HW available and change degraded link

Solution:
1. The access
•Multiple ring forward
SIP trunks were notagg ring had
showing a risk
active and calls
voice out ofviacontrol, we suggest
DSP SIPCALL use
used to below
carry one of twovoice
international solution solve this problem:
traffic.
•For SIP Trunks
CSN reaches thenot showingvalue
maximum active
in calls werepool
the CDR having default value of “Max virtual channel number” i.e 65535. Having default value m
rkaround-Solution Implement. ongoing
Observations/Actions:
1. High
Both Temperature
primary at NTC location
and secondary link was impacted multiple nodes
fluctuating.
Primary
Check forlink MW fluctations
power path routedatthrough NEC link TALABUKA<>NAYUTAI was impacted with heavy errors which caused due to low volta
site Chengelo
1. Proper routing of patch cords at site between equipments to ODF connectivity such that there are no bends.
2. Fiber report from fiber team which could suggest for its healthiness.
PCU card replaced in BCSU-2
test
Module changed and now no fluctuation in site
OC/RNOC Action Required
test
test
Both primary and secondary link was fluctuating.

Primary link MW path routed through NEC link TALABUKA<>NAYUTAI was impacted with heavy errors which caused due to low volta
Created Date End Date Investigation _Driver Notes
0 LRZB01 (ZTE_BSC10_LIRA) is isolated from BUGOL
3 IMPACTED SERVICES
Device WZM6365 - Complete
- Alert data services
Key: - Node: WZM6365 are
h for BSC via Zesco. 0 Outage RAN : 7786- :Alert
Device WZM0675 26 Site
Key:: Sites (2G=19,3G=8);
- Node: WZM0675
ilable B/W.
bia, we have found deviation on five cell only. 0 Outage RAN : 7786 : 37 Site : Sites (2G=1,3G=1);
Audit donefor CELL SUPERVISION OF LOGICAL CHA C
0 TXN|| NTC to Mongu NEC BB ring and NTC to MO
0 Reoccurrence of issues in Airtel Niger for Ericsson
0 INC000005106470
Device PAMODZI_130 - Alert Key: - Node: PAMOD
3 Outage RAN : 7706 KAFUE
BUPE<>LUANGWA : 31 Site : Sites (2G=32); Cells (
0 Afro-Egypt<>Matero Oddys<>Matero Oddys
67_4G_Sites are fluctuating.
0 Site name:MWANSABOMBWE, Kaputa Zicta, Mam
10G. 0 31_2G_Sites of BSC5_WAZB01 and 31_3G_Sites o
3 Device BEMBA_MAKASA_12 - Alert Key: - Node: B
0 Outage RAN : with
fiber running 7706IN_PWR_LOW
: 37 Site : Sitesalarm
(2G=36,3G=10)
and powe
3 to RNC 10 and for remaining alarms 50% need to check LNADJG or LNADJW
0 RIM interface timeout alarms increase after WBTS
3 NEC link NTC_KAMAILA
0 19_2G sites of BCHIPATA01,20_3G sites of NTCRN
0 Sites
100%Name:-
data traffic dip is observed in Kasama RNC_
3 Impact - Complete data services are impacted in
test ticket
1 PrM Recommendation for Repeated Failing site
3
0 Pro
3 Lusaka 2G Platinum Fluctuation_ZINGALUME
3 NTCMSC01 is isolated from NTC_HLR(HSS)
3 Device DAMBWA - Alert Key: - Node: DAMBWA -
0 Outage RAN : 7706- :Alert
Device WZM0432 2 Site : Sites
Key: (2G=1,3G=1);
- Node: WZM0432 Ce
0 Outage
test RAN : 7786 : 14 Site : Sites (2G=1,3G=14);
3 Device WZM6469 - Alert Key: - Node: WZM6469
3 Outage
66% DataRAN : 7786
traffic : 6 Site : Sites
degradation (2G=5,3G=2);
observed in BSC11-RCe
3 IMPACTED SERVICES-
NDBSC05 (Ndola BSC05) Partial
wasdata servicesfrom
fluctuating are imp
NT
0 Impact: Complete Voice services under
GDC is unable to access ZTE, however monitoring NDBSC05
3 Impact: Live Voice traffic monitoring through
Device WZM3972_MAAMBATOWN1 SCCT
- Alert Key:
1 Outage
Action 1:RAN : 7786sites
Ericsson : 18need
Site : to
Sites
be (3G=18);
upgradedCells
on 1(
re G18Q1 the value for the parameter ranges from “8 – 128 or SYSDEF” 0 Action 2: Nokia sites to be upgraded on
BSC restarts has happen during the CHGR activatioSRAN18 2
RD FOR SDCCH MEAN HOLDING TIME SUPERVISION .(PRDMHS) are deactivate 0 Analysis and found MEAS PRD FOR TCH MEAN HO
0 test
0 Device KA1278-Ring_Road-3G - Alert Key: - Node
basis intermittently & impacting our KPI’s or outages. 0 Outage RANin: the
some sites 22214 : 57 Site
network which: Sites
are(2G=1,3G=56)
getting “BASE
0 To overcome the same ,field opco
Frequent Association path broken alarm team interventi
in Both M
3 Multiple links degraded on NTC to Mongu BB ring
3 Multiple NEC nodes are receiving low voltage on d
should be as per GIS data (i.e Antenna Size, Antenna Heights at both ends.)
3 Recurring outages due to single point of failure( l
3 Patch information is missing in KT_CX600-X8-RSG
3 As per analysis there are two path one is m/w and
otect 26 sites of Kasama region 3 Unprotected Link- Around 26 sites of Kasama regi
ue to long hop distance. 3 Hop distance between M/W NEC link KATETE <> B
3 Ring Closure/Unprotected Link - Kapisha Central <
3 It was observed that signalling traffic routed in M
ding due to long hop distance. 3 Need to install Hop Breaker/ Space diversity in M
3 Ring Closure/Unprotected Link-Chibote Mission<>
If there is an availability of 3PP media bandwidth, we can plan to protect 3th Configuration on ground is 1+0, but as per plannin
3 Ring Closure/Unprotected Link - Mangunza and M
from designed RSL values. 0 Performance of multiple NEC links are degrading o
rt status are in PASSIVE state, So change this SP report status to active sta0 Kalundu<>Roma
FM alarms analysis2RLF
we found FREEZING PERIOD O
0 high contribution last three days, pls take the req
1-2020 (FM Trend) 0 Between 09-01-2020 and 10-01-2020, as 7725 ala
alarms “BASE STATION SERVICE PROBLEM” 0 Following sites having most alarm repetition in Za
o convert one SBTS node into MR BTS and upgrade on SBTS18. 0 Most
Pleaseofplan
alarms
to upgrade SIX node which are runnin
equently and sites those are having service effecting active alarms are ge 0 Most of the site have outage window on daily bas
0 Device Morunyang-3G - Alert Key: - Node: Morun
ng time is very less as per Nokia Guideline is 4800ms, low value of holdi 1 Outage RAN profile
During SCTP : 199083023 : 16 Site
parameter : Sites
audit (2G=15,3
we found ma
0 Frequent Performance QoS alarms towards Kenya
0 We have sharing top 10 site with team, need to ch
h for BSC via Zesco. 3 CPBSC01 (Chipata BSC01) was isolated after one r
ilable B/W.
ery 497 days the system uptime gets rolled over, due to the standard RFC31 ZB-WTC-7750-01 System reboot but no power iss
ercome the situation of LPU reboot. 3 LPU reboot and Asymmetric bandwidth of 1G & 1
3
0 We are observing fiber link error NTC to Kasam
0 TXN||NEC||Link degrade between Check Fisenga
0 SLBSC16(Solwezi BSC16) is isolated from NTCMSC
0 TXN||NEC|| Mulitple node RSL deviation in Lusak
0 Device Mbale Market(EA5396) - Alert Key: - Node
0 Outage RAN : 21825 : -15
Device TUUNGAMTN SiteKey:
Alert : Sites (2G=15,3G=15
- Node: TUUNG
0 Outage RAN : 7706 : 16 Site : Sites (2G=7);
80% data traffic dip is observed in LSEBSC07_Tota Cells (2
y is already on MW Route. That means both Choma Sig. Vlans are actually0 Impact - Partial data
CHBSC11(Choma BSC)services are impacted.
was isolated from NTCMSC
0 Impact: complete voice services
Device WZM3763_MUMENA - Alert Key: under CHBSC11
- Node:d
0 Outage RAN : 7771 : 33 Site
29_4G Sites are fluctuating : Sites (); Cells (2G=91
0 Sites
Devicename-
SENANGA1_80 - Alert Key: - Node: SENAN
Outage RAN : 7767 : 21 Site : Sites (); Cells (2G=31
0 Outage
57% dataRAN : 7786
traffic dip :is18observed
Site : Sites (3G=14); Cells (
in LSEBSC07_Tota
0 Impact - Partial
96% Data trafficdata
dip isservices
observedareinimpacted.
AHHBSC04(27 M
0 IMPACT - Partial data services
CPBSC01 (Chipata BSC01) was isolated are impacted.
from NTCM
0 20_2G_Sites of BCHIPATA01 and 20_3G_Sites of N
4 SITE NAME-
CPBSC01 (Chipata BSC01) is isolated from NTCMS
0 Device Nalumunye(KA1300) - Alert Key: - Node: N
3 Outage
KTBSC02RAN : 21825from
is isolated : 29 Site : Sites (2G=29,3G=29
NTCMSC01.
0 Impact-100% Voice call volume
Device Nalumunye(KA1300) dropKey:
- Alert is observed i
- Node: N
3 Outage RAN : 21825 : 29 Site : Sites (2G=29,3G=29
0 66_4G_Sites are fluctuting
3 Sites
Sites name-
not come automatically after power outage
3
0 High Utilization=100% on MBALEAGG01/Vlanif30_
c increase since 28th Mar during NBH due to COVID-19 lockdown. 0 High Utilization=84.86%
81% data on MBALEAGG01/Vlanif9
traffic degradation was observed in LSEB
9/27/2019 6:53:47 AM 0 test
0 Alarms
0 Repeated_Quick Hand cases base on QH_06-01-2
0 Proactive || PEM 0 not ok alarm on Ericsson GGSN
0 Proactive || Bandwidth usage exceeds the thresh
0 Proactive || pfmPowerAlarm fluctuating on BSP
0 TXN|| NTC to Mongu NEC BB ring and NTC to MO
3 Device KA1278-Ring_Road-3G - Alert Key: - Node
ovoice
solution solve this problem:
traffic. 0 Outage
Unable toRAN : 22214SIP
monitor : 57 Siteutil
trunk : Sites (2G=1,3G=56)
i.e 65535. Having default value m 0 Bill pool Transmission is abnorma
0 Proactive || Sy link fluctuation l
0 NTP not configured on BU EDNS0
0 Proactive || Configuration misma
0 AH-PCRF not configured under G
0 Test_New
0
0 Device Kakoma_B(WE2312) - Alert Key: - Node: K
0 Outage
ReactiveRAN : 21825
|| 32% data: traffic
15 Sitedeg: Sites (2G=15,4G=14
0 Test - Problem Ticket
3 CPBSC01 (Chipata BSC01) is fluctuating from NTCM
0 CDR not generating in NTCMSC01.
0 Impact:
CPBSC01Charging
(ChipataofBSC01)
Voice isCalls are impacted.
fluctuating from NTCM
ors which caused due to low voltage at site site TALABUKA. 3 CPBSC01 (Chipata BSC01) is isolated from NTCMS
0 79_2G_Sites of BNDOLA, 79_3G_Sites of KTWRN1
0 Sites
Devicename:-WZM3468_MUZI_HIGH_SCHOOL,
WZM6481 - Alert Key: - Node: WZM6481 WZ
3 Outage
Kitwe BSCRAN : 7786PCU-10
BCSU-2 : 17 Siteinterf
: Sites (2G=1,3G=8,4G
0 test
1 test
3 Multiple instances of CRC error r
0 Device MATIPAPARISH - Alert Key: - Node: MATIP
3 Outage
test RAN : 7706 : 28 Site : Sites (2G=10); Cells (
0 Please ignore its a Test ticket
0 Test Test
0
0 1_2G site of BSC1 is down.
3 LAN Link alarm on ILANDA NEC MCM
0
1 test
0 51% data traffic dip was observ
3 WTCMGW02 & LSBSC04 are isolated from NTCM
0
3 Device LSMSS05 - Alert Key: EIVR_A - Node: LSMS
0 22000282|SCTP
CPBSC01 (ChipataNETWORK
BSC01) is STATUS CHANGE
fluctuating from NTCM
ors which caused due to low voltage at site site TALABUKA. 0 Proactive || IP pool overload al
3 Proactive || Gx links expansion
0 Proactive || All Gx links are con
0 Proactive || GSU Offline alarm f
0 Proactive || DNS query success ra
3
0 53% data traffic degradation is observed in Nokia_
3 Impact - Partial
NTCMGW01 data services
is isolated are impacted
from NTCMSC01 under
& KTWM
0 Multiple
45% voiceLinks down from
call volume dropNTCHLR
observedtowards IN nod
in NTCMSC0
Outage RAN : 7786 : 8 Site : Sites (2G=1,3G=2); Ce
Ci_Name Wklog_notes
0_LIRA) is isolated from BUGOLOBI-AIRTEL_SGSN
Status has been changed
and AIRTEL-HOUSE-USN.
to Closed
ES - Complete
- Alert data services
Key: - Node: WZM6365 are-impacted
threw .
QoS modification
alarm: done by BEN from Local team.
6- :Alert
26 Site
Key:: Sites (2G=19,3G=8);
- Node: WZM0675 -Cells
threw(2G=6,3G=9);
Status alarm:
has been changed to Completed
6L :SUPERVISION
37 Site : SitesOF(2G=1,3G=1); Cells
LOGICAL CHANNEL (3G=131);
Status has been changed to Closed
gu NEC BB ring and NTC to MONG HW available and change degraded link
sues in Airtel Niger for Ericsson vendor
Status has been changed to Under Investigation
130 - Alert Key: - Node: PAMODZI_130 Status -has
threw
been
alarm:
changed to Closed
6 KAFUE
: 31 Site : Sites (2G=32); Cells (); Problem Coordinator Assignment has been changed to Anurag VERMA
ro Oddys<>Matero Oddys
uctuating. Status has been changed to Closed
SABOMBWE, Kaputa Zicta, Mambilima Falls - Mulundu,
Assignment Kasongole,
has been changed to Chimbamilonga,
Nowfal S DIN Lukwesa, KANYANGALA, Chishela & Kampinda - Chimbamilonga
C5_WAZB01 and 31_3G_Sites of MGZR01 Status hasarebeen
fluctuating.
changed to Closed
AKASA_12 - Alert Key: - Node: BEMBA_MAKASA_12 - threwdegraded
In one path, we observed alarm: RSL of -99dBm at far ends of Munchini due to power issue at site. In secondary
6IN_PWR_LOW
: 37 Site : Sitesalarm
(2G=36,3G=10);
and power Cells
ob ();has been changed to Closed
Status
out alarms increase after WBTS mStatus has been changed to Completed
Problem Coordinator Assignment has been changed to Rajesh SHARMA
IPATA01,20_3G sites of NTCRN14Status are down
ip is observed in Kasama RNC_07_Total(213
Status has been
MBPSchanged
TO 0 MBPS)
to Closed
data services are impacted in Kasama RNC_07_Total.
test ticket to check SLA
tion for Repeated Failing site Status has been changed to Completed
Status has been changed to Under Investigation
Priority has been changed to High
m Fluctuation_ZINGALUME Status has been changed to Cancelled
ted from NTC_HLR(HSS) Status has been changed to Under Review
Alert Key: - Node: DAMBWA - threw Problem
alarm:
Coordinator Assignment has been changed to Kamal NEGI
6- :Alert
2 Site : Sites
Key: (2G=1,3G=1);
- Node: WZM0432 Cells (); alarm:
- threw
Problem Coordinator Assignment has been changed to Deepak KUMAR
6 : 14 Site : Sites (2G=1,3G=14); Cells ();
Status has been changed to Cancelled
- Alert Key: - Node: WZM6469 - threw alarm:
Problem Coordinator Assignment has been changed to Deepak KUMAR
6egradation
: 6 Site : Sites (2G=5,3G=2);
observed CellsProblem
in BSC11-Rwagajju(3G=1);
-ZTE(9.69
Coordinator
MBPSAssignment
to 3.23 MBPS),
has been
62% in
changed
RWZRNC_Z
to Mohit
(Rwagaju
SALARZTE RNC) (660 Mbps to 248 Mbps)and 53% in M
ES- Partial data services are impacted.
SC05) was fluctuating from NTCMSC01. Problem Coordinator Assignment has been changed to Deepak KUMAR
Voice services under NDBSC05 serving
ccess ZTE, however monitoring is Emergency areathrough
possible during fluctuation.
Info Netcool for Ericsson nodes.
traffic monitoring through
MAAMBATOWN1 SCCT.
- Alert Key: Monitoring
- Node:
Status of ZTE CS coretonodes
WZM3972_MAAMBATOWN1
has been changed are- threw
Cancelled impacted.
alarm:
6sites
: 18need
Site : to
Sites (3G=18); Cells
be upgraded on 18Q4 (); Status
software
has been
level.changed to Under Investigation
es to be
appen upgraded
during on SRAN18
the CHGR 2.2Status
activatio software
haslevel.
been changed to Under Investigation
MEAS PRD FOR TCH MEAN HOLDI Analysis and found MEAS PRD FOR TCH MEAN HOLDING TIME SUPERVISION ...(PRDMHT) & MEAS PRD FOR SDCCH
Status has been changed to Under Review
g_Road-3G - Alert Key: - Node: KA1278-Ring_Road-3G
Problem Coordinator Assignment
- threw alarm:
has been changed to Deepak KUMAR
14 : 57 Site : Sites (2G=1,3G=56); Cells
etwork which are getting “BASE STATION (3G=8);
FollowingHARDWARE
points needPROBLEM”
to check:- alarm on daily basis intermittently & impacting our KPI’s or outages.
amepath
on ,field opco alarm
broken team intervention
in Both M 1.required
SFP’shas
Status connected
alongchanged
been with
to RM’s.
periodically
to Underupdate
Investigation
aded on NTC to Mongu BB ring a Status has been changed to Under Investigation
s are receiving low voltage on dailStatus has been changed to Under Investigation
due to single point of failure( l Status has been changed to Under Investigation
is missing in KT_CX600-X8-RSG-SRProblem Coordinator Assignment has been changed to Kamal NEGI
re are two path one is m/w and As per analysis there are two path one is m/w and second fiber path. During audit we have checked NEC microwav
Around 26 sites of Kasama region24.07.201_No LOS between those sites due to big Mountains and requires Hop breaker. Alternative media getting
een M/W NEC link KATETE <> BWINDI 19.11.2019_New dates required
Status has been changed to UnderforInvestigation
closure after discussion with customer
otected Link - Kapisha Central <> We can protect these sites if we planned a new link between Kapisha Central <> Bupililo are located in coordinate
at signalling traffic routed in M Status has been changed to Under Investigation
p Breaker/ Space diversity in M/ Need to install Hop Breaker/ Space diversity in M/W ericsson link CHIBALASHI<>KALISA to avoid fading due to lon
otected Link-Chibote Mission<> Status has been changed to Under Investigation
round is 1+0, but as per planningHardware was sent to Kasama. Awaiting Kasama team to go to site.
19.11.2019_Will take up with local team.
otected Link - Mangunza and MuStatus has been changed to Under Investigation
ultiple NEC links are degrading onPerformance
daily basis. ZM0072_PEMBA<>JEMBO
of multiple NEC links are degrading on daily basis.
RLF
we found FREEZING PERIOD OF SStatus has been changed to Under Investigation
ast three days, pls take the requ Status has been changed to Under Investigation
20 and 10-01-2020, as 7725 alar Status has been changed to Under Investigation
ing most alarm repetition in Zambia Status
thathas causing
been changed
high number to Under
of TT Investigation
creation for alarms “BASE STATION SERVICE PROBLEM”
rade SIX node which are running Status has been changed to Under Investigation
ve outage window on daily basis Status t has been changed to Under Investigation
-3G - Alert Key: - Node: Morunyang-3G Assignment - threwhasalarm:
been changed to Kamal NEGI
083023
e parameter: 16 Site
audit: Sites (2G=15,3G=16);
we found majorStatusCells (); changed to Under Investigation
has been
ance QoS alarms towards Kenya Status has been changed to Under Investigation
op 10 site with team, need to checStatus has been changed to Under Investigation
BSC01) was isolated after one rou"Dedicated New VLAN configuration required in between Chipata to NTC , in order to enable 3rd path for BSC via Z
ystem reboot but no power issueIf athis type
Status of issue
has been observed
changed again Investigation
to Under , we will block low B/W path , so that traffic can pass on High available B/W."
ymmetric bandwidth of 1G & 10GLPU reboot and Asymmetric bandwidth of 1G & 10G between primary and secondary connectivity of Wanale CX8-
As per analysis there are two path one is m/w and second fiber path. During audit we have checked NEC microwav
fiber link error NTC to Kasam Assignment has been changed to Kamal NEGI
egrade between Check Fisenga toTXN||NEC||Link degrade between Check Fisenga to Kaloko
SC16) is isolated from NTCMSC01.Status has been changed to Cancelled
ple node RSL deviation in Lusaka Please find the week -11 Lusaka Mw Performance degraded links. Please take the necessary actions for resolution
ket(EA5396) - Alert Key: - Node: Mbale Note-we
Assignment havehasanalysed
Market(EA5396) -and
been changed further
threw to
alarm:drill PANDEY
Satish Mw Performance cases(BBE,ES,SES,UAS,Rx Level) by putting required thre
25
TN: -15 SiteKey:
Alert : Sites (2G=15,3G=15);
- Node: TUUNGAMTN Cells- ();
Observation:-
threw alarm:
6p :is16observed
Site : Sites (2G=7); Cells (2G=22);
in LSEBSC07_Total(103 1- NEC
Status
Mbps Linkto
has having
been High Errors
20 Mbps).
changed in between
to Under Monze South Spur to Bweengwa, on all modems
Investigation
ta
SC)services are impacted.
was isolated from NTCMSC01.1:-As per our discussion Choma BSC Both VLAN following same route toward Lusaka, all detail mention in trail mai
voice services
MUMENA - Alert Key:under CHBSC11
- Node:duringWeisolation.
are
WZM3763_MUMENA
Status has facing
beenMW -link
changed issue
threw between
to Under
alarm: Kanyameza to Zimbe (Today outage analysis) , As discussed suspecting inte
Investigation
1ctuating
: 33 Site : Sites (); Cells (2G=91,3G=7);
Status has been changed to Completed
_80 - Alert Key: - Node: SENANGA1_80 There was - threw
Highalarm:
Temp at NDOLA TOWN CENTER & Power low at NDOLA ZNPF
7 : 21 Site : Sites (); Cells (2G=31);
- Alert Key: - Node: WZM0064 - threw Statusalarm:
has been changed to Under Investigation
6p :is18observed
Site : Sites (3G=14); Cells (2G=3,3G=6);
in LSEBSC07_Total.
ta
p isservices
observedareinimpacted.
AHHBSC04(27 Mbps to 1 Mbps).
ata services are
BSC01) was isolated impacted.
from NTCMSC01.
HIPATA01 and 20_3G_Sites of NTCRN14 are down.
BSC01) is isolated from NTCMSC01.
(KA1300) - Alert Key: - Node: Nalumunye(KA1300) - threw alarm:
25 : 29 Site
d from : Sites (2G=29,3G=29); Cells ();
NTCMSC01.
e(KA1300)
call volume dropKey:
- Alert is observed in KTBSC02 .
- Node: Nalumunye(KA1300) - threw alarm:
25 : 29 Site : Sites (2G=29,3G=29);Status
Cells ();
uctuting Status has been changed to Closed
omatically after power outage anStatus has been changed to Assigned
Assignment has been changed to Kuldeep KULDEEP
00% on MBALEAGG01/Vlanif30_5_MPBN
4.86% on MBALEAGG01/Vlanif9_5_MPBN
gradation was observed in LSEB Status has been changed to Closed
test ticket
Alarms Nodes
and cases base on QH_06-01-2020 BBU
StatusCPRI
hasOptical InterfacetoPerformance
been changed Degraded WE2603-Bukesa
Under Investigation
0 not ok alarm on Ericsson GGSN Status has been changed to Under Review
width usage exceeds the thresholBandwidth utilization of Gi and DT interfaces on ZTE xGW is approaching 70%. For DT, there is a need for link expa
owerAlarm fluctuating on BSP Status has been changed to Under Review
gu NEC BB ring and NTC to MONG HW available and change degraded link
KA1000-Airtel HouStatus has been changed to Closed
AHMSC4 •Multiple SIP trunks were not showing active voice calls via DSP SIPCALL used to carry international voice traffic.
BUMSC2 •For
StatusSIP
hasTrunks
been not showing
changed active calls were having default value of “Max virtual channel number” i.e 65535. Hav
to Closed
PCRF01 Status has been changed to Under Review
AIRTEL eDNS01 Status has been changed to Pending
AIRTEL HOUSE eD Status has been changed to Pending
GGSN1 Status has been changed to Under Review
Combo MME/GnGp kkdkkdkdkdkdk
BUGOLOBI_AIRTELStatus has been changed to Under Investigation
Kakoma_B(WE231Outage below 10 mins
BU vUGW01 Status has been changed to Assigned
AHMSC3
NTCMSC01
NTCMSC01 Assignment has been changed to Deepak SHARMA
NTCMSC01 Problem Coordinator Assignment has been changed to Deepak KUMAR
NTCMSC01 Status has been changed to Closed
NDOLATCBS_390 Status has been changed to Completed
WZM6481 Assignment has been changed to Kamal NEGI
BKITWE01 Priority has been changed to High
XGW Status has been changed to Assigned
OLYMPIA_EXT Status has been changed to Assigned
KANYAMA_WEST Status has been changed to Under Review
MATIPAPARISH Status has been changed to Cancelled
CHENGELO Problem Coordinator Assignment has been changed to RPAProd Rinofmae
KNEELKANTMINE_Problem Coordinator Assignment has been changed to Rpaprod RINOFMAA
zmpdns2 We are working on it
LSSGSN03 Problem Coordinator Assignment has been changed to Rpaprod RIBHCSAA
AREA43NEW3G Status has been changed to Cancelled
LILANDA_WEST Status has been changed to Cancelled
LSEBS06 Problem Coordinator Assignment has been changed to Rpatest RINOFMWA
OLYMPIA_EXT Status has been changed to Cancelled
lssapc01 RST,SEV- EME
Country- Zambia
NTCMSC01 Problem Coordinator Assignment has been changed to Kamal NEGI
NTCMSC01 Test
LSMSS05 Status has been changed to Cancelled
NTCMSC01 Problem Coordinator Assignment has been changed to Deepak KUMAR
GGSN IP pool internet3 which is associated with internet and namibia.net APN which is highly utilized. There are 2 more
GGSN Status has been changed to Under Review
GGSN All the Gx links b/w ZTE GGSN and LSSAPC01 (BSP SAPC) are currently configured on 1 STU board, so if this board g
GGSN We are getting intermittent GSU offline alarm fluctuation for different GSU boards on ZTE GGSN. Case was raised w
Combo MME/GnGp We are getting high DNS query failures in ZTE SGSN KPI. We have APN modification feature active in node, so thes
MONGU_10 As per analysis there are two path one is m/w and second fiber path. During audit we have checked NEC microwav
ZB-NDO-7750-02
NTCMSC01
NTCMSC01
WZM0195
power issue at site. In secondary path via Mbereshi <> Kalisa, traffic did not catered as multiple alarms of BGP and ISIS observed at Mbereshi ATN. F
MHT) & MEAS PRD FOR SDCCH MEAN HOLDING TIME SUPERVISION .(PRDMHS) are deactivate in top contributing BSC.
we have checked NEC microwave link SAMFYA ROAD to SAMFYA RSL deviated on daily basis upto -72dBm and also errors in the link observed. In ca
aker. Alternative media getting in Zesco from Kasama to Nakonde. Implementation is ongoing should be closed by 4th Aug'19.
pililo are located in coordinates coordinates (-12.5331, -12.5331) & (-12.54268, 27.9012) with Hop length – 1.5Km.
LISA to avoid fading due to long hop distance.

to enable 3rd path for BSC via Zesco.
pass on High available B/W."
ry connectivity of Wanale CX8-2 & CX2-2
we have checked NEC microwave links and getting error and RSL deviated in multiple links on daily basis upto -72dBm. In case of any issue occurred
ecessary actions for resolution of highly repetitive cases

Level) by putting required threshold and links which are getting degraded more than 3 days.
a, all detail mention in trail mail.

s) , As discussed suspecting interference issue between these link b/c there are multiple swap project in Kanyameza region.
DT, there is a need for link expansion and for Gi, need to loadshare traffic on all interfaces.
rry international voice traffic.

hannel number” i.e 65535. Having default value means virtual channel number monitoring is disabled and same can only be enabled by changing to
ghly utilized. There are 2 more IP pools associated with internet APN (internet11 & internet2) but internet2 pool is configured as static so it is not g
n 1 STU board, so if this board goes down all the Gx service will be impacted for LSSAPC01. So, we need to redistribute the links on both STU1 & STU
on ZTE GGSN. Case was raised with vendor ZTE, as per ZTE team there is an internal issue of xGW which will be fixed in next version upgrade.
feature active in node, so these queries are irrelevant but case was raised with vendor ZTE for confirmation.
we have checked NEC microwave links and getting error and RSL deviated in multiple links on daily basis upto -72dBm. In case of any issue occurred
P and ISIS observed at Mbereshi ATN. For further investigation, case raised with Huawei (SR 13016698). Case investigation is ongoing. Case handle
and also errors in the link observed. In case of any issue occurred in fibre path, services might be impacted.
sed by 4th Aug'19.
o -72dBm. In case of any issue occurred in fibre path, services might be impacted.
nyameza region.
same can only be enabled by changing to value other than default.
pool is configured as static so it is not getting utilized. We have suggested local team to configure this pool as dynamic or else we have to go for exp
edistribute the links on both STU1 & STU2 to maintain card level redundancy.
be fixed in next version upgrade.
o -72dBm. In case of any issue occurred in fibre path, services might be impacted.
se investigation is ongoing. Case handler shared analysis that tunnel1 provisioned at Mbereshi flapped many times. Tunnel change physically and B
as dynamic or else we have to go for expansion.
ny times. Tunnel change physically and BFD state changed. So, concluded that no CRC on links and no physical change in ATN side. Further, in protec
al change in ATN side. Further, in protection path, it was analyzed that faulty modem of ericsson at Kalisa caused failure in switching the traffic.
aused failure in switching the traffic.

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Company Problem_id Assigned_Group Priority

Airtel Uganda PBI000000040281 GSD-IN-AAUG-PBL0

RFO corrected by Country team

OC/RNOC Action Required

Solution: To clear alarms pl follow below instructions.

SRAN sites SW upgrade from SRAN18.2.6 to SRAN18A 1.4

HW available and change degraded link

OC/RNOC Action Required

Both primary and secondary link was fluctuating.

LISA to avoid fading due to long hop distance.

ecessary actions for resolution of highly repetitive cases

a, all detail mention in trail mail.

rry international voice traffic.

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