Triple power battery troubleshooting

Note: If you are an installer, for the problems mentioned and not mentioned in this form, please make sure to record the following basic
information when you going to each site, to avoid repetitive work after contacting SolaX.

Inverter Serial Number Picture required

Measure the PV voltage with a multimeter Picture required
Measure the AC cable voltage with a multimeter Picture required
Measure the battery voltage with a multimeter Picture required
Inverter main display Picture required
On the inverter display Pictures required
Go to ‘status’,
 go to ‘solar’, check all status
 go to ‘grid’, check all status
 go to ‘charger’, check all status
Go to ‘about’
 check ‘internal code’
 check bat version
Go to ‘history’
 Check all ‘error logs’
On the inverter display Pictures required
Go to ‘setting’, password 2014
 Check ‘safety’
 Check ‘power limit’
 Check ‘export control’

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Alarm ID Alarm Name Alarm Severity Possible Cause Troubleshooting
BMS_External_Err Level 1  BMS cable 1) Turn the inverter to OFF mode,
connection failed turn off the battery, check the BMS
 BMS firmware wiring, CAN wiring and battery
version low cable wiring, turn on the battery in
5 minutes
2) Try to upgrade inverter then
battery firmware
3) If alarm persists, contact SolaX
technical team with the above
information/photos
BMS_Internal_Err Level 1  Can cable 1) Turn the inverter to OFF mode,
connection failed turn off the battery, check the BMS
wiring, CAN wiring and battery
cable wiring, especially the RS485
cables between slave batteries.
Then turn on the battery in 5
minutes
2) Change the CAN wire with a
common CAT-5 cable
3) If alarm persists, contact SolaX
technical team with the above
information/photos
BMS_Over Voltage Level 0  Battery over voltage 1) Stop charging the battery for 30
minutes, or discharge the battery
through external loads
2) Try to upgrade inverter then
battery firmware
3) Measure the voltage of each
battery
4) If alarm persists, contact SolaX

2
 technical team with the above
information/photos
BMS_Lower Level 0  Battery lower voltage 1) Stop discharging the battery for 30
Voltage minutes, or charge the battery
through external equipment
2) Try to upgrade inverter then
battery firmware
3) Measure the voltage of each
battery
4) If alarm persists, contact SolaX
technical team with the above
information/photos
BMS_Charge Over Level 1  Battery over current 1) Turn the inverter to OFF mode,
Current charge turn off the battery, disconnect
battery with inverter, check power
cable connection, reconnect
battery to inverter, turn on battery
in 30 minutes
2) Try to upgrade inverter then
battery firmware
3) If alarm persists, contact SolaX
technical team with the above
information/photos
BMS_Discharge Level 1  Battery over current 1) Turn the inverter to OFF mode,
Over Current discharge turn off the battery, disconnect
battery with inverter, check power
cable connection, reconnect
battery to inverter, turn on battery
in 30 minutes
2) Try to upgrade inverter then
battery firmware
3) If alarm persists, contact SolaX
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 technical team with the above
information/photos
BMS_TemHigh Level 1 Battery temperature high 1) Stop charging or discharging the
battery
2) Check the ventilation and ambient
temperature of installation position
3) If the ventilation is poor and
ambient temperature exceeds the
upper threshold, improve the
ventilation and ambient
4) If the ventilation and ambient
temperature both meet the
requirements, reboot the battery
5) If alarm still exists, contact SolaX
technical support team with the
above information/photos
BMS_TemLow Level 1 Battery temperature low 1) Stop charging or discharging the
battery
2) Check the ventilation and ambient
temperature of installation position
3) If the ventilation is poor and
ambient temperature exceeds the
upper threshold, improve the
ventilation and ambient
4) If the ventilation and ambient
temperature both meet the
requirements, reboot the battery
5) If alarm still exists, contact SolaX
technical support team with the
above information/photos
BMS_CellImbalanc Level 1  Battery cells in 1) Turn the inverter to OFF mode,
e unbalance situation turn off the battery, disconnect
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  Fail to follow the battery with inverter, check power
battery guide when cable connection, reconnect
adding additional battery to inverter, turn on battery
new battery. in 30 minutes
2) Charge each battery one by one
via inverter or external charger, till
all batteries are full. Then connect
them together for further use.
3) Try to upgrade inverter then
battery firmware
4) If alarm still exists, contact SolaX
technical support team with the
above information/photos
BMS_Hardware_Pr Level 1  Battery internal faults 1) Turn the inverter to OFF mode,
otect will trigger this error turn off the battery, disconnect
for self protection battery with inverter, check power
cable connection, reconnect
battery to inverter, turn on battery
in 30 minutes
2) Try to upgrade inverter then
battery firmware
3) If alarm still exists, contact SolaX
technical support team with the
above information/photos
BMS_Circuit_Fault Level 1  Battery internal faults 1) Turn the inverter to OFF mode,
will trigger this error turn off the battery, disconnect
for self protection battery with inverter, check power
 Unmatched BMS and cable connection, reconnect
Batteries version. battery to inverter, turn on battery
in 30 minutes
2) Check the BMS and battery SN &
firmware version, whether they are
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 compatible.
4) Try to upgrade inverter then
battery firmware
3) If alarm still exists, contact SolaX
technical support team with the
above information/photos
BMS_Volt Level 1  Battery cells are 1) Turn the inverter to OFF mode,
Sensor_Fault abnormal in voltage turn off the battery, disconnect
battery with inverter, check power
cable connection, reconnect
battery to inverter, turn on battery
in 30 minutes
2) Try to upgrade inverter then
battery firmware
3) If alarm still exists, contact SolaX
technical support team with the
above information/photos
BMS_CurrSensor_ Level 1  Battery cells are 1) Turn the inverter to OFF mode,
Fault charging or turn off the battery, disconnect
discharging with high battery with inverter, check power
current cable connection, reconnect
battery to inverter, turn on battery
in 30 minutes
2) If problem persists, contact SolaX
technical team with the above
information/photos
BMS_Relay_Fault Level 1  Internal relay inside 1) Turn the inverter to OFF mode,
BMS fails turn off the battery, disconnect
battery with inverter, check power
cable connection, reconnect
battery to inverter, turn on battery
in 30 minutes
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 2) If problem persists, contact SolaX
technical team with the above
information/photos
BMS_Type_Unmat Level 0  BMS and battery are 1) Check if the battery label
ch unmatched information or the battery version is
inconsistent
2) Replace the same type of battery
pack
3) Try to upgrade inverter then
battery firmware
4) If alarm still exists, contact SolaX
technical support team with the
above information/photos
BMS_Version_Un Level 0  Battery firmware is 1) Check if the battery version
match unmatched information or bar code information
is inconsistent
2) Try with another same type of
battery pack
3) Try to upgrade inverter then
battery firmware
4) If alarm still exists, contact SolaX
technical support team with the
above information/photos
BMS_Manufacturer Level 0  Battery cell types are 1) Check if the battery version
_Unmatch unmatched information or bar code information
is inconsistent
2) Try with another same type of
battery pack
3) Try to upgrade inverter then
battery firmware
4) If alarm still exists, contact SolaX
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 technical support team with the
above information/photos
BMS_SW&HW_Un Level 0  Software & hardware 1) Check if the BMS & Battery version
match are not consistent information or bar code is
inconsistent
2) Try with another same type of
battery pack
3) Try to upgrade inverter then
battery firmware
4) If alarm still exists, contact SolaX
technical support team with the
above information/photos
BMS_ Level 0  Firmware version of 1) Check if the BMS & Battery version
M&S_Unmatch master and slave is information or bar code is
not consistent inconsistent
2) Try with another same type of
battery pack
3) Try to upgrade inverter then
battery firmware
4) If alarm still exists, contact SolaX
technical support team with the
above information/photos
BMS_CR_Unrespo Level 0  BMS charging 1) Check inverter and battery version
nsive request is not 2) Check the inverter if it’s in off
answered mode. if so, press and hold the
 Battery cell voltage is enter button for 5s to exit off mode.
too low, waiting for 3) Check the dc & ac voltage and
force charging power.
4) Turn the inverter to OFF mode,
turn off the battery, disconnect
battery with inverter, check power
cable connection, reconnect
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 battery to inverter, turn on battery
in 5minutes
5) Try to upgrade inverter then battery
firmware
6) If alarm still exists, contact SolaX
technical support team with the
above information/photos
BMS_Software_Pr Level 0  BMS internal protect 1) Turn the inverter to OFF mode,
otect turn off the battery, disconnect
battery with inverter, check power
cable connection, reconnect
battery to inverter, turn on battery
in 30 minutes
2) Try to upgrade inverter then
battery firmware
3) If alarm still exists, contact SolaX
technical support team with the
above information/photos
BMS_536_Fault Level 1  Battery Sampling 1) Turn the inverter to OFF mode,
error turn off the battery, disconnect
battery with inverter, check power
cable connection, reconnect
battery to inverter, turn on battery
in 30 minutes
2) Try to upgrade inverter then
battery firmware
3) If alarm still exists, contact SolaX
technical support team with the
above information/photos
BMS_Selfchecking Level 1  BMS Self checking 1) Turn the inverter to OFF mode,
_Fault failed turn off the battery, disconnect
battery with inverter, check power
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 cable connection, reconnect
battery to inverter, turn on battery
in 30 minutes
2) Try to upgrade inverter then
battery firmware
3) If alarm still exists, contact SolaX
technical support team with the
above information/photos
BMS_Tempdiff_Fa Level 1  Cell temperature 1) Turn the inverter to OFF mode,
ult difference is high turn off the battery, disconnect
battery with inverter, check power
cable connection, reconnect
battery to inverter, turn on battery
in 30 minutes
2) Try to upgrade inverter then
battery firmware
3) If alarm still exists, contact SolaX
technical support team with the
above information/photos
BMS_Break Level 1  Sampling is disrupted 1) Turn the inverter to OFF mode,
turn off the battery, disconnect
battery with inverter, check power
cable connection, reconnect
battery to inverter, turn on battery
in 30 minutes
2) Try to upgrade inverter then
battery firmware
3) If alarm still exists, contact SolaX
technical support team with the
above information/photos
BMS_Flash_Fault Level 1  Battery’s Flash RAM 1) Turn the inverter to OFF mode,
fault turn off the battery, disconnect
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 battery with inverter, check power
cable connection, reconnect
battery to inverter, turn on battery
in 30 minutes
2) Try with another T-BAT H 5.8
3) Try to upgrade inverter then
battery firmware
4) If alarm still exists, contact SolaX
technical support team with the
above information/photos
BMS_Precharge_F Level 1  Relay fails 1) Check whether the breaker is OFF
ault  Breaker is OFF 2) Read the battery status on the
 BMS output is screen, Status - Charger
shorted 3) Turn the inverter to OFF mode,
turn off the battery, disconnect
battery with inverter, check power
cable connection, reconnect
battery to inverter, turn on battery
in 30 minutes
4) Try to upgrade inverter then
battery firmware
5) If alarm still exists, contact SolaX
technical support team with the
above information/photos
BMS_AirSwitch_Br Level 1  Breaker tripped 1) Check whether the breaker is OFF
eak 2) Read the battery status on the
screen, Status - Charger
3) Turn the inverter to OFF mode,
turn off the battery, disconnect
battery with inverter, check power
cable connection, reconnect
battery to inverter, turn on battery
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 in 30 minutes
4) Try to upgrade inverter then
battery firmware
5) If alarm still exists, contact SolaX
technical support team with the
above information/photos

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