Business priority identified by PRM-Technical section for 2011
Business Challenge
week system integration and
consolidation.
system capacity limitation
underutilization of existing
systems
High dependency on vendors
understanding of internal
employee on fraud
management leakage
Use new and advanced way of
Security management
Competency assessment done by company
Human challenge L&D
Understanding IT business end to end proper knowledge on
different IT systems
Not having IT service road map, Basic of SOA
IT system design problems,
Requirement changes
Human (Lack of understanding system Advanced skill on database
specific skill, lack of developing in-house skill, CRM, BSS, OSS,
software’s, lack of providing challenging OS(UNIX, Linux) Admin).
assignments as to improve and implement develop end to end
employee skill, lack of advanced skill on monitoring skill.
database skill, CRM, BSS, OSS, OS Admin), System optimization skill:
lack of end to end monitoring skill, -IPCC, ECAF and Storage.
optimization skill gap software development skill.
company strategy on SLA management.
lack of confidence on employee expertise
lack of understanding on fraud Increase awareness on
management tools like FMS, EIR,.. internal employee on fraud
limited KPI on fraud detection mechanism. management.
limited understanding on exist fraud Essential skill on fraud
management tools systems features. management tools.
lack of flexibility on applying different Knowledge on best practice
detection solution as per the behavior of and international fraud KPI.
the fraud Knowledge on all features
of FMS.
Business continuity and risk
management
Data center monitoring
 Population
Competence Name Definition Level 2 level 3 level 4 Total
IT problem management Ability to detect problems, to provide solutions to
problems (work around & known errors) and prevents
their reoccurrence. Proactively manage problems to
minimize impact on business 0 40 69 109
Work station installation Know how to install workstations (office automation, and
user telephony)
Know how to perform internal and network telecoms
installations (IP and voice, infrastructure equipment)
Know how to take action on an installed base of internal
computer, network and telecoms equipment
Know how to manage servers 0 37 51 88
Software techniques Know and integrate use of the software technologies,
standards and protocols used in the area 8 40 33 81
Middleware Basic software components offer (transactional monitors,
message manager) facilitating communication
(synchronous or asynchronous) between different
applications in a heterogeneous, distributed
environment. 5 40 30 75
Knowledge Of a The activity of the Information System applies to several
professional Area functional domains of the integrated operator. This
requires knowledge of one or several of these domains
(billing, CRM, delivery, network, business intelligence,
corporate, etc.) 2 17 18 37
Quality and Standards
Establish methods, rules and procedures conforming to
an approach quality
Know how to support their implementation
Know how to audit an organization, system or process.
0 10 24 34
Company IS Strategies Know the Company's information systems strategy
(choices, priorities, etc.)
Know the products and solutions adopted and be able to
promote and support them with conviction, adapting to
varied contexts. 2 6 25 33
Software Architecture and The Software Architecture covers the principal rules and
Support Platform technologies for Technical Design/encoding/deployment
adopted by the Company for implementation in the
context of Application Servers (J2EE) and the Technical
Architecture principles. 1 8 20 29
 Knowledge of security vulnerabilities and attacks and
their detection
Knowledge of methods / functions of prevention and
response to attacks
System knowledge on dedicated equipment (firewall,
“puits”, etc. ..)
Knowledge in basic security mechanisms to be
implemented to secure the network (authentication,
encryption, integrity, PKI, access control ...)
Techniques and parades of the frauds to the services
operators
Networks and Services Legal Obligations of security
Security Contactless cards
SIM Cards
Technical content protection: DRM, watermarking,
fingerprinting ...
Secure Transactions
Protocols for Mobile and Internet Payment
Marking
Cryptography and its applications: electronic signature,
secure exchanges for e-business (EDI, ebXML ...)
Enablers: Identity Management, User Privacy,
Archiving .Distribution of contents in HTTP, HTTP
adaptive streaming
6 18 4 28
Crisis management
Situation report during normal period
Definition of the role of the crisis coordinator and
appointment
Establishment of a crisis team
Organization of communication
0 15 11 26
Content security area Knowledge of the security of information systems and
networks
Knowledge of security systems (DRM, conditional access,
etc.)
Cryptology techniques
Audiovisual and multimedia environments
Knowledge of technical content distribution lines 4 8 11 23
Integration Metrology Contribute to verification and optimization on a platform
Tests of the global quality of an Information System or an
integrated set of applications in terms of security,
reliability and performance 5 10 8 23
QoS management Skills corresponding to the knowledge and practice of
solutions implementing Group IS solutions (GCC) or market
solutions relative to the quality management of network
services. 4 8 10 22
Testing and Operability Overall knowledge of the Technical Environment
tools (Workstations, Servers, Network, Databases), tools and
modeling essential for implementation of Performance
and Availability measurements (response times, load
tests, operability) for an Application 0 16 5 21
Enterprise networks Know the characteristics of company networks 0 10 10 20
Network Architectural Defining or subdividing (server and network
Security Policy infrastructure, segmenting, Administration) the security
policy. Implementing, managing and guaranteeing the
corresponding security procedures. 2 12 3 17
Functional area and
The IS is generally 'subdivided' into functional areas and
business process
business processes so that it can be worked on work on
in smaller blocks, while remaining consistent with the
Group's various activities (billing, customer relationship)
2 7 6 15
Audit technique
Knowledge of internal audit methodology and standards.
Ability to carry out an Audit assignment (preparation of
the assignment according to engagement letter (scope,
theme, goals), execution of the assignment in the field,
drafting of a summary report (findings, causes,
recommendations).
0 5 9 14
Digital content protection Digital content protection techniques (smart cards,
techniques Digital Rights Management, etc.) 0 3 11 14
CRM Solutions Group IS solutions (GCC) or market solutions
(firmware) linked to the customer relationship 0 8 5 13
Intellectual Property Provide intellectual property consulting for the technical
consulting teams 0 9 4 13
Organizational awareness Ability to understand the formal and informal structure
of the company, as well as its culture and its commercial
environment 0 4 9 13
IT security
Elements for evaluating risk related to IT and application
security
0 4 8 12
Network quality &
performance Know the calculation concepts for reliability, availability
of networks or strings of network elements
Understanding in using service quality concepts
Understanding and analyzing the technical parameters of
the existing or forthcoming network
2 4 6 12
User Support and Service
Knowledge of the organization and operation of a
support chain.
Know how to analyze dysfunctions and provide
functional and implicational support to users and teams
(TPM, BPM)
0 9 2 11
Help Desk Tools All IT Help Desk tools comprising Client Relation
functions, Supervision and remote control of work
stations and finally 'capitalization' (Knowledge
Management) by setting up a solutions database for
malfunctions which have occurred. 0 3 6 9
IS Business Relations Be able to prospect for and detect new Business in IS
technical project management services. Be able to
analyse the context of a Business requirement and steer
a technical and commercial response, with the support of
the experts and consultant 4 3 2 9
Master software security Contribute through action to resolving software
security problems and to developing a the 'security'
dimension in the software area 0 1 8 9
Knowledge of regulations
Know legal and regulatory aspects specific to electronic
communications and associated procedures.
Have the ability to interpret, analyze the specific
regulations or formulate recommendations in terms of
regulations
3 5 0 8
Network Service Activation Skills corresponding to the knowledge and practice of
solutions implementing Group IS solutions (GCC) or market
solutions relative to the activation of services or network
domain. 0 5 3 8
Complex network
operation study, LL & Know how to carry out a complex study into the
structuring NW extension or development of the local loop network and
structuring network
Complying with the engineering rules and the associated
equipment...
Know how to utilize and study several technical choices
2 1 4 7
Deferred analysis
AQ - MAI Know how to gather and interpret information
to analyze it offline and draw up a corrective or
preventive action plan
Know how to control or carry out reporting during
incident analysis and propose corrective action
2 4 1 7
Services design
Proposes new functionalities for offer of services, or
proposes an evolution for existing functionalities, with
respect to business unit expectations
1 2 4 7
Competencies consisting of knowing how to Model the
Company are Businesses by Area (Process Analysis) and
Analysis Tools and
model an IT application from a functional standpoint.
Methods
Set of analysis and design methods based on UML
modeling 'notation'
1 1 4 6
Launch of a product Translate and break down the launch of a product or
service into operational action plans 3 3 0 6

Analysis of a technical area
Commercial awareness
IS Intelligence and
Anticipation
Database management
systems
operation process
PF & interpersonal
communication services
Technical qualification of
requirements
Validation and testing tools
Collection of usage data
Functional IS Architecture
Master analysis of a technical area and have a vision of
its development
Analyze and interpret the news in the technical area
(software, service, network) to assess its dynamism and
anticipate change
0 2 3 5
Ability to focus on what is important on the market and
understand the impact of all the actions carried out on
the customers and the results 0 1 4 5
Monitor the competition to gather technological
intelligence and know the market offering in terms of
software packages and functional or development
components.
Carry out anticipation studies into IS solutions and
services and project into future the consequences of a
functional or technological choice, and analyze and
control the risks.
4 0 1 5
Skills relative to the base of market offers (Publishers or
'free software') mentioned in the catalogue of products
for the IS of the Group in terms of relational Databases or
on Applications Servers.
Skills relative to production (data back up, restoration,
'logging'), to performance, to supervision and to integrity
of these Databases. 0 4 0 4
Mastery of operation process 0 0 4 4
Protocols, functions and network services to support
voice services (VoIP, SIP, RTP/RTCP, H323, H248 etc.)on
fixed and mobile networks
Systems skills on dedicated equipment (ECR, SBC, Call
server, interco gateways, MCU etc.)
Telephone message systems for companies, company
voice services (IPBX)
Telepresence, Audioconf
Enablers: Instant messaging, Call log, Click to call, SMS
(MMS), Extended Message Module (EM2+NOTILUS) 0 4 0 4
Know how to listen to the customer, analyze their
requirements and then qualify them in technical terms 1 1 2 4
Master the validation procedures and use of test tools 1 3 0 4
Know and use the techniques for gathering data on users'
actual use 0 1 2 3
Translating Customer Requirements into a Company IS
Development Project (applications, data and exchange
systems) providing it with open-endedness, opening to
partners and customers, and optimized development and
operational costs. 1 1 1 3
Technical architecture Designing and utilizing the IS technical architecture or
service platforms in compliance with the group's
engineering principles and techniques.
Ability to define, implement and manage Network, Data
and Application Server architecture.
` 0 3 0 3
Technical mastery of the Know the technical content distribution chains
content area Technical knowledge of:
- Service platforms
- Group network architecture
- Portal
- Terminals 0 1 2 3
User usage tests Lead tests into the behavior of users in their relations
with telecommunications services 1 2 0 3
Analysis of budgetary items: expertise in budget
preparation (segmentation, allocation methods,
Analyses performance
assignment of duties, budget period closure), ability to
propose concrete solutions meeting operational goals 0 2 0 2
Applying the procedures Know how to interpret and implement the procedures
linked to the area and the activity 0 2 0 2
Solutions/techno Skills on equipment, Bays, Robotics, Storage Network
safeguard (San) and norms and standards of the domain in terms of
Administration, data protection and Performance 0 2 0 2
Billing Solutions Group IS solutions (GCC) or market solutions
(firmware) linked to billing 0 0 1 1
Operating Systems, Command of the characteristics of all Operating Systems
Administration, Scheduling (proprietary and 'Free Software') and all tools
(Schedulers, Command languages, archiving) mentioned
in the Company 'catalogue'.
Command of implementation solutions (remote actions,
graphical interfaces) to optimize, increase reliability and
secure administration of the Information Systems
implemented on these operating systems. 0 1 0 1