You are on page 1of 13

What is this About?

The Fish Philosophy at Work…


And More.
Are you a
Fishmonger or a
Yogurt Dude?

Fish Philosophy – What is this about? 7/6/2004


slide 2
Fish Philosophy
w Definition / Basic Principles:
What are some examples?
§ Choose Your Attitude (personal choice)
• Make a choice – be positive; help improve morale

§ Play (have fun at work)


• Make work enjoyable – not a chore

§ Make Their Day (engage team members and customers)


• Acknowledgement and Recognition

§ Be Present (focus on the present and the task at hand)


• Be there for team members and clients
• Listen
• Avoid distractions

Fish Philosophy – What is this about? 7/6/2004


slide 3
Fish Philosophy
w Consider…

§ Attitude is Everything

§ Attitudes are contagious… Is yours worth catching?

Fish Philosophy – What is this about? 7/6/2004


slide 4
Fish Philosophy
w A vision is created…

§ Can this vision be achieved?


§ Can it be kept alive?
§ Will you personally commit to the vision?
§ Can you and will you be a coach?

The answers are up to you!

Fish Philosophy – What is this about? 7/6/2004


slide 5
Example Work Place Guideline
As you enter this place of work please choose to make
today a great day. Your colleagues, customers, team
members, and you yourself will be thankful. Find ways to
play.. We can be serious about our work without being
play
serious about ourselves. Stay focused in order to be
present when your customers and team members most
need you. And should you feel your energy lapsing, try this
surefire remedy: Find someone who needs a helping hand,
a word of support, or a good ear – and make their day.
day.

Concept: Define Guidelines and Principles

Fish Philosophy – What is this about? 7/6/2004


slide 6
Manifesto of the FISH! Revolution

1. With the amount of time we spend at work


we might as well have some fun

2. We can and do choose our attitude

3. There is nothing as satisfying as making


someone’s day

4. It is not just about listening: it IS about


being there

Fish Philosophy – What is this about? 7/6/2004


slide 7
Discussion
What are the Opportunities?
Ideas

Improvements? Comments

Participate
Is commitment possible?

Suggestions
Can you contribute?

Fish Philosophy – What is this about? 7/6/2004


slide 8
Choose

Your

Attitude!
Fish Philosophy – What is this about? 7/6/2004
slide 9
Do You Want to Go Fishing!

Fish Philosophy – What is this about? 7/6/2004


slide 10
Appendix

Fish Philosophy – What is this about? 7/6/2004


slide 11
Commitment Check…
• Fish! Fires
• Wear /Display something that reminds you of your commitment; cause
others to ask about it

• Fish! Sticks – Everybody must find how they fit into the vision…
• Find IT – personalize it
• Each person must internalize the vision and what it means to them.
• Live IT - address opportunities / vision moments
• Generate ideas; compete for implementation success, etc.
• Coach IT – feedback is key for all; shows commitment
• Coaching is 3-way: upward and downward, and lateral
• Coaching fuels the drive toward the vision
• Be IT - make it part of everyday life & culture
• CommIT - commit to the vision
• Each person must internalize the vision and what it means to them
• Show visible commitment (internal v. external or reinforcement)

Fish Philosophy – What is this about? 7/6/2004


slide 12
Reference
• Books…
• “Fish!” by Stephen C. Lundin, Harry Paul, and John Christensen
• “Fish! Tales” by Stephen C. Lundin, John Christensen, and Harry Paul with
Philip Strand
• “Fish! Sticks” by Stephen C. Lundin, John Christensen, and Harry Paul
• “Fish For Life” by Stephen C. Lundin, John Christensen, and Harry Paul
• “When Fish Fly” by John Yokoyama and Joseph Michelli
• “Catch! A Fishmonger’s Guide to Greatness” by Cyndi Crother

• Web sites…
• www.fishphillosophy.com / www.charthouse.com
• http://www.pikeplacefish.com/

Fish Philosophy – What is this about? 7/6/2004


slide 13