UNPACKED MOST ESSENTIAL LEARNING COMPETENCIES (MELCs)

HOUSEKEEPING SERVICES
RETAINED LC SAMPLE LEARNING OBJECTIVES
Handle housekeeping request  Execute the implementing hotel codes rules and
Regulations
TLE_HEHK9- 12HS-Ia-C-1  Describe the different skills of good housekeeper
needs such as inter and intra personal skills
 Provide additional information about the hotel
codes and regulations
 Demonstrate proper handling of guest request in
housekeeping
 List the different procedure in conducting room
check ,turn down and make up beds
 Explain the nature and scope of guestroom
cleaning care and maintenance

ADVICE GUEST ON ROOM  Discuss and recognize the use of different types
AND HOUSEKEEPING of housekeeping and front office forms
EQUIPMENT  Develop guest orientation on house rules and use

TLE_HEHK9- 12HS-Id-2 of hotel tools materiales ,equipment and other

aminities
 Explain proper handling of clients
 Recognize common problem related to
housekeeping services
 Practice proper handling of different problems in
housekeeping services

SET UP EQUIPMENT AND 
TROLLEYS
TLE_HEHK9- 12RG-Ie-f-3
Define the different types and uses of cleaning
tools materials and equipment for room servicing
 Explain the proper use of tools and materials
according to task requirements
 Excecute the properly set of trolley/caddy
according to the needs and the institutional needs
 Explain safety measures and procedures in
handling cleaning tools and other supplies

ACCESS ROOM FOR  Explain important terminologies used in

SERVICING housekeeping

TLE_HEHK9- 12RG-Ig-h-4  Discuss the guest safety and security in hotel

establishment
MAKE UP BEDS
 Explain different types and sizes of bed sheets
TLE_HEHKK9-12RG-Ih-j-5
pillows and linens
 Memorize proper procedures in conducting room
check
 Identify the bed linen in accordance with
establishments standards and procedure

COMBINED MOST ESSENTIAL LEARNING COMPETENCIES (MELCs)

HOUSEKEEPING SERVICES

MELCs Major Topic/Theme

Handle housekeeping request
Advise guest on room and housekeeping equipment
Set up equipment and trolleys
Access rooms servicing
Make up beds