General Banking HSBC

REPORT
ON
BANKING AND BANK ACCOUNTS
Prepared for,
M. Amirus Salat
Lecturer
Department of AIS
University of Dhaka
Prepared by,
Group Ten
10th Batch [Section-A]
BBA Program
Department of AIS
University of Dhaka
Date of Submission: March 3, 2007

GENERAL BANKING
IN
HSBC BANGLADESH
COURSE NUMBER: 3101

COURSE: THEORY & PRACTICES OF
BANKING & BANK ACCOUNTS
DEPARTMENT OF AIS
UNIVERSITY OF DHAKA
GROUP TEN:
MEMBERS
Mohammad Samsul Alam [10025]

Farhana Sultana [10035]
Kazi Rahala Jahan Noor [10037]
Md. Saidul Kabir Khan [10053]
Md. Abu Isha Bhuiyan [10055]
Mohammad Al Amin [10070]
Farhana Amin Tonny [10084]
Leena Afroz Mostofa [10085]
March 3, 2007
M. Amirus Salat
Department of AIS
University of Dhaka
Dear Sir,
We have the honor to present the report on General Banking
in HSBC that you asked us to submit on March 3, 2007.
This report is concerned with the major functions of general

banking and its practical implementation in HSBC Bangladesh.
HSBC Bangladesh has numerous areas of operation of the bank,
i.e. general banking, credit sanction and foreign exchange
operation. This report focuses on the study of general banking
operation of the bank.
It was our pleasure to complete this report. Our heartiest

gratitude goes to you for your kind support and encouragement.
We have prepared this report with utmost sincerity and earnest
effort. Please let us know if you have any query regarding the
report.
With regards,
Yours sincerely,
The members of Group Ten

10th Batch, Section-A
BBA Program
Department of AIS
University of Dhaka
PREFACE
Bank is the
largest
mobilizer of
surplus domestic savings. It is one of the vital financial
institutions for a country. It constitutes a major force in the
financial system. Bangladesh is no exception in this case. In
Bangladesh the financial institutions include various banks
and Non-banking financial institutions i.e. ICB, insurance and
leasing companies. Here banking sector comprises of central
banking i.e. the Bangladesh Bank, commercial banking i.e.
nationalized, private and foreign sector banks; and
specialized banking like BSB, BSRS, BKB, RAKUB etc.
Banks help capital formations and the capital formations help

investments in the country. The investment in its turn helps
industrialization leading towards creation of wealth of the
country. And the wealth finally takes the country on road to
progress and prosperity.
This report analyzes the commercial sector banking through a

study on HSBC Bangladesh, one of the leading foreign
commercial banks in Bangladesh. It emphasizes on significant
aspects of general commercial banking of HSBC Bangladesh
i.e. Personal Financial Service, Special Savings Plan: My
Future, Corporate Banking, HSBC premier Banking and Local
Banking: Amanah.
- iii -
AcknowledgementsWe gratefully acknowledge the assistance of
M
r
. M. Aminus Salat of Department of AIS, University of Dhaka;
without whom this report would have been incomplete. His
continuing generous encouragement and moral support have
motivated us to do better presentation. We earnestly thank
him for this special endeavor to enhance business
communication skill and report writing. This attempt also
helped us to do comprehensive study on commercial banking
and boost our knowledge.
A special recognition goes to Monjor Hossain Dipto, Senior

System Supervisor, HSBC Bangladesh for his cooperation in
preparing the report.
We would like to recognize the contributions of Saiful Islam,

Branch Manager, HSBC Bangladesh.
- iv -
Contents
Preface  V
Acknowledgements  VI
Executive Summary  IX
1.0 Introduction  01
2.0 Research Methodology  01
3.0 Company Overview: HSBC Bangladesh  02
4.0 Areas of Operation  03
5.0 Personal Financial Assistance  03
5.1 Managing Money  04
5.1.1
Savings Account  04
5.1.2 Savings Plus Account  05
5.1.3 Current Account  06
5.1.4 Daily Money Management  07
5.1.5 ATM Cards  07
5.1.6 Phone Banking  09
5.1.7 PowerVantage  09
-v-
5.1.8 CEPS  10
5.1.9 Online Branch Banking  11
5.1.10 Credit Card  13
5.2 Savings and Investment  14
5.2.1 Monthly interest bearing time deposit  15
5.2.2 Investment Watch  15
5.2.3 Term Deposit  16
5.3 Traveler’s Cheque  17
6.0 Special Savings Plan: My Future  18
6.1 Children Savings Plan  18
6.2 Education Saving Plan  20
6.3 Family Protection Plan  21
6.4 Holiday Savings Plan  22
6.5 Peace of Mind Savings Plan  23
6.6 Retirement Savings Plan 24
7.0 Corporate Banking  25
7.1 Import Service  25
7.1.1 Import Collection  26
7.1.2 Shipping Guarantee  26
7.2 Export Service  27
7.3 Trade Express  27
7.4 Payment and Collection  28
7.5 Hexagon Cheque Writer  39
7.6 Electronic Banking  30
8.0 HSBC Premier Banking  31
9.0 Local Banking: Amanah  32
9.1 Amanah Current Account  33
9.2 Amanah Import Finance  34
8.0 Conclusion  35
References  37
- vi -
Executive SummaryThe authors of this report have tried to figure
o
ut
the general banking services provided by HSBC Bangladesh.
HSBC has positioned itself as the world’s local bank. It started
operation in 1996 in Bangladesh and currently has a network
of 5 branches as the 2nd largest foreign commercial bank in
the country. HSBC Bangladesh provides a variety of services
in different categories, like Personal Financial Assistance,
Special Savings Plan: My Future, Corporate Banking, HSBC
Premier Banking and Local Banking: Amanah.
- vii -
Personal Financial Assistance have been categorized as:
Managing Money Service i.e. savings account, savings plus
account, current account, ATM cards, phone banking, daily
money management, credit card service, Online Branch
Banking, PowerVantage and Corporate Employees Privilege
Scheme; Borrowing Money Service [part of credit sanction
function], i.e. personal secured loan and personal secured
credit; Savings and Investing Service i.e. monthly interest
bearing time deposit, Investment Watch and term deposit;
and Traveler's Cheque Service.
Special Savings Plan or My Future comprises of the

Education Savings Plan, Family Protection Plan, Children
Savings Plan, Holiday Savings Plan, Retirement Savings Plan
and Peace of Mind Savings Plan.
Corporate Banking offers facilities like Import Assistance,

DP/DA Purchase, Guarantee & Bonds, Business Banking,
Export Assistance, Payment Collection, Trade Express,
Hexagon Cheque Writer Service and several other services.
HSBC Premier Banking is a global service proposition

reserved for clients who maintain an average monthly credit
balance of Tk. 4 million in Current, Savings or Fixed Deposit
accounts.
HSBC Amanah Banking is a part of Local Banking in full

compliance with the Shariah principles with interest free
deposit and loan.
- viii -
General Banking in HSBC Bangladesh 1
1.0 INTRODUCTION
In today’s aggressive economic system there has been a call for
mobilizing surplus fund to deficit business unit. A bank is a
business organization that accepts money and collects and
honors cheques for its clients, keeps current account and does
all sorts of banking functions i.e. transferring, paying, lending,
investing, dealing, exchanging and servicing to mobilize idle
fund in the economy to achieve growth and stability. As a
commercial bank HSBC Bangladesh is no different. To build the
right relationship with the clients of the diversified taste it is
indispensable for the banks to offer lucrative and unique
commercial services and schemes. This report focuses on the
general banking provided by HSBC Bangladesh - a leading
multinational banking organization in Bangladesh. HSBC
Bangladesh, after commencement of its operation in
Bangladesh in 1996, has been till date the second largest
foreign bank in Bangladesh. HSBC Bangladesh has a network of
5 branches with 11 ATMs and 5 sales and service centers in the
country with services ranging from current account to fixed
deposit account, from credit card, ATM & Easy Pay service to
phone & online banking, from investment & corporate banking
to a variety of credit and savings schemes to meet the demand
from clients of all walks of life.
2.0 RESEARCH METHODOLOGY

This report is concerned with both the theoretical and empirical
study on HSBC Bangladesh’s commercial banking. For the
theoretical review various journals have been taken under
consideration. For practical case study on HSBC, both primary
and secondary data have been used. For primary source, the
interviews with the HSBC Bangladesh personnel and
questionnaire among bankers have been used. Articles on

various journals and newspaper reviews and advertisements are
taken as secondary sources of data. Websites on related
banking issues have served as reference to some data.
3.0 COMPANY OVERVIEW: HSBC

HSBC claims to be the world's local bank. Headquartered in
London, HSBC is one of the largest banking and financial
services organizations in the world. HSBC's international
network comprises over 9,500 offices in 76 countries and
territories in Europe, the Asia-Pacific region, the Americas, the
Middle East and Africa. It is a part of HSBC Group.
With listings on the London, Hong Kong, New York, Paris and
Bermuda stock exchanges, shares in HSBC Holdings plc are held
by nearly 200,000 shareholders in some 100 countries and
territories. The shares are traded on the New York Stock
Exchange in the form of American Depositary Receipts.
Through an international network linked by advanced

technology, including a rapidly growing e-commerce capability,
HSBC provides a comprehensive range of financial services:
personal financial services; commercial banking; corporate,
investment banking and markets; private banking; and other
activities.
The HSBC Group has an international pedigree which is unique.

Many of its principal companies opened for business over a
century ago and they have a history which is rich in variety and
achievement. The HSBC Group is named after its founding
member, The Hong Kong and Shanghai Banking Corporation
Limited, which was established in 1865 to finance the growing
trade between China and Europe. The HSBC corporate character
defines the values and principles inherent in all everyday

dealings.
HSBC has been named as the "Best consumer bank" by Global

Finance magazine at its annual awards for the world's best
banks. Global Finance magazine chose the World's Best Banks
based on performance over the past year and other subjective
criteria including reputation and management excellence. The
editors of Global Finance made all the selections after extensive
consultation with bankers, corporate financial executives and
analysis throughout the world.
HSBC commenced its business in Bangladesh as HSBC

Bangladesh in 1996. It operates from 9.00 a.m. to 3.00 p.m.
from Sunday to Thursday. Having head office in Anchor Tower,
Dhaka HSBC Bangladesh has 5 branch offices including Amanah
Service Office in Dhaka and one branch in Chittagong.
4.0 AREAS OF OPERATION

HSBC Bangladesh is committed to offer an entire variety of
financial services: from personal financial services to corporate
banking; from investment banking and markets to foreign
exchange; and other activities. This report emphasizes on
general banking area of HSBC Bangladesh.
These activities can be classified as the following groups:

 Personal Financial Assistance
 Special Savings Plan: My Future
 Corporate Banking
 HSBC Premier Banking
 Local Banking: Amanah
 Other Services:
 Investment Banking
 Bill Purchase and Discounting
 Locker Service
 Underwriting
5.0 PERSONAL FINANCIAL ASSISTANCE

HSBC’s Personal Financial Assistance is targeted to the mass
clients for their general needs.
This service comes under four categories:

 Managing Money
 Borrowing Money
 Savings and Investing
 Traveler's Cheque
Borrowing money service is the part of credit sanction function.

Thus it is not discussed here in the report.
5.1 MANAGING MONEY

Managing Money Service comprises of:
 Savings Account
 Savings Plus Account
 Current Account
 Daily Money Management
 ATM Cards
 Phone Banking
 PowerVantage
 Corporate Employees’ Privilege Scheme [CEPS]
 Online Branch Banking
 Credit Card
5.1.1 SAVINGS ACCOUNT

Savings Account is a secure, rewarding and accessible way to
manage routine money matters effectively. HSBC Savings
Account allows its clients to complete any number of

transactions without charge, penalties or a reduction in credit
interest.
SALIENT FEATURES:
a. No Ledger Fees
b. No limit on number of transaction:
No matter how many transactions the clients make in
savings account, there is no charge involved and no loss
on interest earned.
c. ATM Service:
The clients have the facility of being able to access the
account through an ATM card, without having to visit a
branch24-hours a day, 7 days a week.
d. Phone Banking:
HSBC believes wherever the clients are in the world, they
are just a phone call away. HSBC PhoneBanking Service
lets them conduct their banking transactions - 24-hours a
day, seven days a week, 365 days a year.
e. Interest on daily balance:
HSBC’s interest rate structure encourages saving. Interest
is calculated daily and credited to the client’s account
every 6 months.
f. Personalized Cheque Book:
The clients also receive a free personalized cheque book
when they open a savings account with HSBC.
g. Minimum Balance:
The clients should maintain a balance of TK.50,000 to
receive daily interest.
INTEREST RATE:
Interest Rate for savings account is 3.75% for savings of 1 lac to
10 lac and 4% for savings above 10 lacs.
DOCUMENTS REQUIRED:
a. Completed account opening form.
b. Passport size photograph for each account holder.
c. Proof of identification such as passport, driving license or
voter's ID.
5.1.2 SAVINGS PLUS ACCOUNT

With HSBC's Savings Plus Account, the clients can earn their
interest from their account on a monthly basis rather than at
the end of six months.
SALIENT FEATURES:
 Interest will be paid at the end of each month instead of six
months
 Free ATM card with daily withdrawal limit of TK.50,000
 Free phone banking facilities
 Free personalized cheque-book
 Monthly statements
 The scheme is designed for the benefit of the persons who
intend to meet the monthly budget of their families from
the income out of their deposit.
 Also suitable for investment of fund of Trusts and
Foundations, which award monthly scholarships/ stipends
to students, etc.
 In case of death of a depositor, the account shall cease to
be operative and the amount deposited so far shall be paid
to the nominee, and in the absence of nominee, to the legal
heirs of deceased as per rules in force.
 Payment will be made after deduction of taxes as fixed by
the Govt. from time to time
ELIGIBILITY:
Any resident Bangladeshi above 18 years of age is eligible to
open a Savings Plus Account.
TERMS AND CONDITIONS:

 Minimum opening balance is Tk. 500,000
 Interest payable only for balance of Tk. 500,000 or above.
5.1.3 CURRENT ACCOUNT

It's easy to manage daily finances with an HSBC current
account. Making payments has never been so simple. With a
current account, the client does not need to rush around to pay
his bills. He simply has to write out a cheque and mail it at his
convenience. There is also ATM Card facility available so that he
has access to his account and a wide range of banking
transactions, 24x7.
SALIENT FEATURES:
a. Easy Pay Machines:
Easy Pay machines offer clients and non-clients an easy,
convenient and quick way to make deposits, payments
and instructions. The Easy Pay provides services 24-hours
a day, seven days a week.
b. ATM Facility:
A current account holder is empowered to access his
account through an ATM card, without having to visit a
branch. He can access his current account via ATM 24-
hours a day, seven days a week.
c. Phone Banking
d. Personalized Cheque-book
e. No restriction for number of transaction and
balance in the account
f. Overdraft facility for clients in some cases
INTEREST RATE:
No interest would be given for current account balance
DOCUMENTS REQUIRED:
a. Completed account opening form.
b. Passport size photograph for each account holder.
c. Proof of identification such as passport, driving license or
voter's ID.
5.1.4 DAILY MONEY MANAGEMENT
At HSBC the bankers realize how busy the clients are in today's
fast-paced world. To make their life simpler, they have created
different channels to bring banking closer to the clients. Now
the clients no longer have to visit their branches to complete
their daily banking transactions. Rather they can access a host
of services 24-hours a day from wherever they are. HSBC offers
easy pay machines, ATM banking, phone banking for normal
clients and online banking for valued clients. Easy Pay is a
sophisticated bill payment machine developed with a touch
screen formula enabling both HSBC and Non-HSBC customers to
pay their utility bills, deposits, HSBC Credit Card payment etc.
5.1.5 ATM SERVICE

ATM Card is simple to use, convenient, versatile and totally
reliable. Using ATM Card the clients can perform a wide range of
transactions like:
 Withdrawing cash and deposit cash:
 The clients can withdraw or deposit cash in their accounts,
at any time of the day and night.
 ATM Withdrawal to some limit:
 Maximum withdrawal limit is TK. 50,000 per day per card.
Minimum limit of TK. 500 must be withdrawn.
 Transferring of Funds:
The clients are empowered to transfer funds between their

own accounts. For example money can be shifted from their
current account to their savings account or vice-versa.
 Checking Balance:
The clients can check the balance on their current account
or savings accounts.
 Changing ATM PIN:
The clients can change ATM PIN to a six-digit number of
their choice.
 Viewing details of their last eight transactions:
ATM facilitates viewing last eight transactions.
 Ordering statements / new cheque books:

Through ATM ordering a copy of bank statement or a new
chequebook is easy and convenient. The clients’ request will
be processed within a few working days.
 Making payments to other HSBC clients:
 HSBC also offers ATM card against foreign currency
accounts.
 With this card, they can withdraw cash from their
accounts, at any time of the day or night in 800,000
ATMs worldwide.
 Available for foreign currency current accounts
(Bangladesh International) both for resident and non-
resident Bangladeshis.
 Complies with Bangladesh Foreign Exchange
Regulations.
5.1.6 PHONE BANKING

Phone Banking is designed for total privacy. To ensure the
confidentiality of transactions, accounts can be activated only
by keying in both Phone Banking Number (PBN) and Personal

Identification Number (PIN). The clients can also change his PIN
as often as they like for added security. Simple-to-follow
instructions will guide them all the way through multiple
transactions. For added convenience HSBC has developed a
Quick Search function to speed various transactions.
Phone banking service allows the clients to perform a variety of

transactions, from fund transfers to term deposit placements:
 Checking their account balance
 Transferring funds between their accounts
 Ordering statements or new cheque books
 Reporting a lost or stolen card
 Opening or renew a time deposit
 Enquiring about foreign exchange rates
 Making third party payments
5.1.7 POWERVANTAGE
HSBC recognizes the numerous demands on lifestyle and have
developed a banking package that saves both time and energy.
With PowerVantage the clients receive special and immediate
assistance at HSBC’s Bank branches, while a host of services
ensures that they control their finances easily and efficiently.
PowerVantage makes banking effortless, allowing them to get
on with their busy day.
SALIENT FEATURES:
a. Free Personal Accident Insurance Cover:
As a PowerVantage client, the clients will receive accident
insurance cover for the amount of TK. 100,000. The
Premium will be covered by the Bank.
b. Endorsement of Foreign Currency:
He can endorse foreign currency in his passport against
the travel quota absolutely free of charge.
c. Special Loan Rates:

He is entitled to special reduced rates on a Personal
Installment Loan, and a discount on the processing fee for
a Car Loan.
d. Auto sweep of Funds:
To benefit from a higher rate of interest, he can issue
standing instructions to have funds transferred between
his current and savings accounts and time deposits.
e. Standing Instructions:
He can set up standing instructions of any fixed amount to
be paid to selected parties' accounts with HSBC, free of
charge.
f. Special ATM Cards:
PowerVantage ATM Card gives the client a high cash
withdrawal limit of up to TK. 50,000 at any of HSBC's ATMs
across Bangladesh.
g. Monthly Composite Statements:
A monthly PowerVantage statement helps the client keep
track of all his accounts with HSBC.
ELIGIBILITY:
To be eligible for a PowerVantage account, one needs to maintain an average deposit
balance of TK. 200,000.
FEES AND CHARGES

A service charge of TK. 500 will be levied if the average deposit
falls below the stipulated limit for a six-month period. Annual
fee is TK.500 only.
5.1.8 CEPS
The Corporate Employees Privilege Scheme [CEPS] is a unique
and exclusive package of personal banking products and
services offered to the employees of selected companies. CEPS
provide employees with easy and quick access to HSBC’s wide

range of personal loan products at specially discounted rates.
CEPS offers preferential terms and pricing on the following

products and services:
 Savings Account
 Personal Installment Loan
 Car Loan
 PowerVantage Account
 Home Loan
KEY FEATURES:
Product Regular CEPS Client
Client
Accounts Minimum Tk. 50,000 None
Relationship [loan
& deposit]
Personal Interest Rate 16.50% 14%
Installment Loan Maximum Loan 4 x monthly 10 x monthly
Amount income income
Or Or
Tk. 1,000,000 Tk. 2,000,000
Relationship Fee If Balance is less Tk. 300 per None
than quarter
Tk. 50000
ELIGIBILITY:
 Anyone can enjoy the benefits of CEPS if his company has
an AutoPay salary disbursement arrangement with HSBC,
which can be easily arranged and is free.
 To join the CEPS scheme, he should have a minimum
monthly salary of TK.15,000
5.1.9 ONLINE BRANCH BANKING

The Bank has set up a Wide Area Network [WAN] across the
country to provide online branch banking facility to its valued
clients. Under the Scheme, clients of any branch shall be able to
do banking transaction at other branches of the bank.
Under this system a client will to be able to do following types of

transactions:
 Cash withdrawal from his/her account at any branch of the
Bank irrespective of location.
 Cash deposit in his/her account at any branch of the Bank
irrespective of location.
 Cash deposit in other's account at any branch of the Bank
irrespective of location.
 Transfer of money from his/her account with any branch of
the Bank.
 Any amount can be deposited or transferred. In the
system, however, at present there is a limit for cash
withdrawal through bearer or by account holder himself.
TERMS & CONDITIONS OF ONLINE BRANCH BANKING SERVICE

It is designed to serve its valued clients. Under this system, the
clients shall be able to do the following type of transactions:
 Cash withdrawal from their accounts at any branch of the
Bank.
 Deposit in their accounts at any Branch of the Bank.
 Transfer of money from their accounts to any other
account with any Branch of the Bank.
TRANSACTION LIMIT
 Maximum ceiling of cash withdrawal by self is Tk. 1000000
only per transaction.
 Maximum ceiling of cash withdrawal by third party
[bearer] per transaction is below the amount fixed by the
client
 Cash deposit/transfer by online transaction is unlimited.
ONLINE TRANSACTION MEMBERSHIP FEE

Membership fee is Tk. 50/- per month for the Online Branch
Banking Service.
CHARGES FOR ONLINE TRANSACTION

 There will be no charge for transaction within the city
where the account is domiciled.
 Fee Tk. 50/- will be realized from the client’s account for
each remote transaction [inter-city] for amount upto Tk. 1,
00,000.
 Fee at the rate of 0.075% will be realized from the client’s
account for each remote transaction of amount more than
Tk. 1, 00,000.
5.1.10 CREDIT CARD

HSBC's co-branded credit card with Prime Bank gives the client
the freedom to pay for goods and services without the hassle of
carrying cash. The card is accepted at shops, restaurants,
hotels, airlines and travel agents, departmental stores, hospitals
and diagnostic centers, practically anywhere in Bangladesh
displaying the MasterCard logo. Local cards can be used in
Bangladesh only.
Prime Bank Limited obtained Principal Membership of Master-

Card International in the month of May 1999. Within a period of
6 months, HSBC successfully launched Master Card-Credit Card
which created a new dimension in its client service and
consumer financing.
The Special feature of the HSBC Master Card is that its bears
the card holder’s photo on the card, which is the first of its kind
in Bangladesh and adds security against misuse.
HSBC Bangladesh issues 4 types of cards:

 Gold Local
 Gold International
 Silver Local
 Silver International
FEATURES:
 The card holder can enjoy between 20 to 50 days of
interest free credit from the date of each transaction;
 After receiving monthly statement, he can either choose
to pay full or a minimum of 8% of the current balance
shown in the statement or TK. 500 whichever is higher;
 Interest is 2.5% per month and will be calculated on a
daily basis;
 Credit limit range from TK. 50, 000 to TK. 200, 000;
 Annual fee is TK. 2, 000;
 HSBC Bangladesh ensures high level of security by
inserting the client’s Photograph on the Card.
 He can get additional first supplementary card for free,
with a shared credit limit;
 No joining/administrative fees;
 Cash advance facilities;
 1, 39, 00,000 locations accept MasterCard worldwide.
ELIGIBILITY:
 He should be between 21 and 65 years of age.
 He should have a minimum monthly income of TK. 25,000.
 He needs to be an account holder of HSBC.
PROCEDURE OF APPLICATION:
To apply for a Credit Card the applicant can visit any HSBC
branch in Dhaka or Chittagong or call HSBC Call Centre for more
information. HSBC will be obliged to help him with his
application procedure. Applications should be sent through
HSBC branches
5.2 SAVING AND INVESTING
The savings rate in Bangladesh is one of the lowest in the world.

In order to improve the savings rate, Financial Institutions
responsible for mobilization of savings should offer attractive

Savings Account Schemes so that the marginal propensity to
save increases. The savings do not, of course, depend only on
the quantum of income but largely depend on the habit of
savings of the people. Keeping this in mind HSBC offers the
following services:
 Monthly Interest Bearing Time Deposits
 Term Deposits
 Investment Watch
5.2.1 MONTHLY INTEREST BEARING TIME DEPOSIT

It is a simple, safe and convenient way to make the client’s
money grow, providing his with the benefits of attractive
interest rates, security, convenience and flexibility.
KEY FEATURES:
 Interest on a monthly basis with the security of a fixed
deposit account;
 Option of keeping the Time Deposit for a maximum period
of 2 years, which will be renewed automatically every
year;
 A minimum deposit balance of TK. 500,000 (Taka five lacs)
to open the account
 Monthly interest earned can be transferred to another
nominated account
 Better rates than normal savings account
 Higher rate than 1- month time deposit account's rate
 Free ATM Card for new accounts
 The interest earned will be forfeited if the account is
prematurely encashed and Savings Accounts interest rate
will be applied.
 The interest earned will be forfeited if the account is
closed before the completion of one month.
 Application can be made by visiting one of HSBC branches

in Dhaka or Chittagong to open the account or calling
HSBC Call Centre for their assistance.
5.2.2 TERM DEPOSIT

Term Deposits from HSBC provide attractive rates, security,
convenience and flexibility.
KEY FEATURES:
 Minimum balance TK.100,000;
 Flexible deposit periods to suit the customer’s needs
 The client can place Term Deposits with HSBC, for varying
periods of time, 1, 3, 6 or 12 months as per his needs.
 High interest with deposits
 The client can earn higher interest on term deposits with
HSBC’s attractive rates. Interest is calculated from the
date of the deposit until maturity, at the rate applicable
when the deposit is first placed or renewed, and is paid
when the deposit matures. Larger amounts attract extra
interest, so the more the client deposits, the more he
earns.
 Renewal, transfer or withdrawal facilities
On maturity of Term Deposit, HSBC will automatically
renew it with the interest earned. Alternatively, the client
can transfer it to any of his accounts with HSBC, or
withdraw the Term Deposit and interest.
DOCUMENTS REQUIRED:
 Completed account opening form.
 Passport size photograph for each account holder.
 Proof of identification such as passport, driving license or
voter's I.D.
5.2.3 INVESTMENT WATCH
HSBC helps to invest in world money and capital market

through internet. It provides with the online assistance in
gathering information about money transaction in share market.
COPYRIGHTS
The contents of the Investment Watch service are provided by
Stockpoint, Inc. and its suppliers for the clients’ personal
information only. Stockpoint and its suppliers are independent
business entities and are not affiliated with HSBC in any way.
NO ADVICE OR SOLICITATION
The contents of the Investment Watch service are not intended
to provide tax, legal or investment advice. The contents do not
constitute a solicitation by the information providers, its
licensers or hsbc.com, inc., or others of the purchase or sale of
securities. When making a decision about investments, the
clients should seek the advice of a professional financial
advisor.
CURRENCY CALCULATORS
Currency Calculators are provided by Stockpoint and its
suppliers for informational and illustrations purposes only and
are not intended to provide specific legal, accounting, financial
or tax planning advice and should not be relied on in that
manner. The information is taken from sources believed to be
reliable, but is not guaranteed as to completeness or accuracy.
Stockpoint, its providers, and hsbc.com, inc. cannot be held
responsible for errors or omissions.
WARRANTY AND DISCLAIMER OF LIABILITY

The contents of the Investment Watch services pages on
website are distributed to the interested parties without any
warranty of any kind. Use of the Investment Watch service
pages of website and its contents are at the clients’ risk.
Stockpoint, its content providers, and hsbc.com, inc., are not
liable for any damages the clients may incur from their use of
the site. Although Stockpoint makes every reasonable effort to
do so, Stockpoint, its content providers, and hsbc.com, inc.,
make no representations that the information presented is
accurate, complete or timely.
5.3 TRAVELER’S CHEQUE

Traveler’s Cheques are available in all major currencies and
eliminate the need to carry cash while traveling overseas.
Unlike cash, Traveler’s Cheques are safe and will be
immediately replaced if lost or stolen. Traveler’s Cheques
issued by HSBC are accepted worldwide, giving the clients
spending power wherever the clients are.
KEY FEATURES:
 Secure and convenient, as they can be encashed at banks
and at most hotels and shops in any country or city
 Handy to carry
 Accepted globally
 Easy-to-use
 Ideal to budget
 Available in most major currencies in denominations of 50
and 100
FEES:
 1% commission of the total amount endorsed.
 Passport endorsement fee is TK.250.
DOCUMENTS REQUIRED:
 An HSBC account in Bangladesh
 Passport and valid visa
 Confirmed return air tickets
6.0 SPECIAL SAVINGS PLAN: MY FUTURE

My future is the unique savings plan in some distinguished
areas. Proper planning today holds the key to a better
tomorrow. Anyone can make a difference in his life by rewriting
future with My future savings plans. It is like a fixed deposit.
Therefore it yields higher interest rate. The interest as well as
the balance can be recovered fully only after the maturity
period.
HSBC Bangladesh offers six prominent savings plans:

 Children Saving Plan
 Education Savings Plan
 Family Protection Plan
 Holiday Savings Plan
 Peace of Mind Savings Plan
 Retirement Savings Plan
6.1 CHILDREN SAVINGS PLAN

Children are very important to anyone. However, there may be
times when the parents are not able to fulfill their requirements.
Now, with a Children's Savings Plan from HSBC, they can save
for their child's future. Offering exclusive benefits catered
towards their child, the savings plan is the perfect fit to their
lifestyle.
KEY FEATURES:
 Attractive interest rates
 No sign-up fee
 No penalty for missed installments
 The Plan Holder can purchase as many units as he desires
 Initial deposit of TK. 10,000 with monthly deposits of TK.
5,000 [1 unit]
 Any tenure up to the child being 18 years of age
FREE GIFTS
 Stuffed toys for children less than 3 years.
 Small HSBC school bags for children between 3-8 years.
 Big HSBC school bags for children above 8 years.
ADDITIONAL BENEFITS
 TK.500 gift voucher/unit each year if all 12 monthly
installments are deposited on time in that year.
 TK.400 gift voucher/unit each year if at least 10 monthly
ELIGIBILITY
 Parents with children below 18 years who are Bangladeshi
can open children's savings plan.
TERMS AND CONDITIONS

 Bank reserves the right to close the plan if the client
misses 3 consecutive installments.
 If the plan is closed within one year, clients will get the
deposited amount only and no interest will be paid for the
plan. If the plan is closed after one year, clients will get
the deposited amount along with the accrued interest up
to the time of closure.
 Discontinuation fee will be charged if the plan is closed
before two years.
6.2 EDUCATION SAVINGS PLAN

People can now take advantage of the Education Savings Plan
from HSBC and plan for their children’s future accordingly. They
can also save for their own future educational plans.
BENEFITS
 Attractive interest rates.
 No sign-up fee.
 No penalty for missed installments.
 The client can purchase as many units as he desires.
 Initial deposit of TK. 10,000 with monthly deposits of TK.
5,000 [1 unit].
 He can choose from flexible tenures of 1, 2 or 3 years.
 He will receive a free gift voucher of ETC for every plan.
ADDITIONAL BENEFITS
 For a 1-year scheme TK.100 bonus/unit will be paid at the
end of the tenure if any 10 installments are deposited on
time.
time.
time.
ELIGIBILITY
 Any Bangladeshi between 18-60 years of age is eligible to
open Education Savings Plan.

the deposited amount along with the interest at the
prevailing savings rate during the time of closure.
before the end of the tenure.
6.3 FAMILY PROTECTION PLAN

With life's uncertainties, it is comforting to know that family's

financial future is in the hands of a global institution that people
can trust. They can choose Family Protection Plan from HSBC's
My Future products suite and protect the future of their families.
Family Protection Plan is a monthly savings scheme that the

plan holder can sign up for with an initial deposit of TK. 10,000
or TK. 50,000 and monthly installments of TK. 5,000 or TK.
10,000 respectively. The maturity value of the 3-year plan is
protected with a life insurance.
FEATURES AND BENEFITS

 No sign up fee
 Striking interest rates
 One can purchase as many units as one desires.
 Ideal tenure of three years
 Ideal units of TK. 10,000 & 50,000
 Convenient installments of TK. 5,000 & 10,000
respectively
 Attractive bonus up on smooth payment of all the
installments
ELIGIBILITY
apply for a Family Protection Plan.

 To earn the maturity value all the installments must be
paid regularly.
 Final maturity value is subject to tax & excise duty as per
local regulations.
 Plan holder must fulfill all health criteria set by Alico to be
eligible for the guaranteed maturity value.
6.4 HOLIDAY SAVINGS PLAN

With a Holiday Savings Plan from HSBC anyone can save for
exotic holiday and also earn discounts on travel packages.
BENEFITS
 Smart interest rates.
 No sign-up fee
 No penalty for missed installments
 One can purchase as many units as one desires
 Initial deposit of TK.10,000 with monthly deposits of
TK.5,000 [1 unit]
 The plan holder can choose from flexible tenures of 6 or
12 months.
 The plan holder will get discounts on travel packages from
selected travel agencies.
ADDITIONAL BENEFITS
 Bonuses will be paid at end of the tenure if all installments
are deposited on time
 TK.100 bonus/unit for 6 months scheme.
 TK.200 bonus/unit for 12 months scheme.
ELIGIBILITY
apply for a Holiday Savings Plan.

plan.
6.5 PEACE OF MIND SAVINGS PLAN

HSBC believes that emergencies can occur at any time. With a
Peace of Mind Savings Plan from HSBC, anyone can enable
oneself to handle those unforeseen events.
BENEFITS
 Attractive interest rates.
 No sign-up fee.
 No penalty for missed installments.
 The client can purchase as many units as he desires.
 Initial deposit of TK. 10,000 or TK. 50,000 with monthly
deposits of TK. 5,000 [1 unit] or TK. 10,000 [1 unit]
respectively.
 Tenure of the plan is 3 years only.
DISCOUNTS
 The plan holder gets exclusive discounts on various
medical tests at selected diagnostic centers in Dhaka and
Chittagong.
ADDITIONAL BENEFITS
 TK. 600 bonus for every initial deposit of TK. 10,000.
 TK. 3,000 bonus for every initial deposit of TK.
50,000.
 Personal accidental insurance coverage up to TK. 100,000
for initial deposit of TK. 10,000 and up to TK. 150,000 for
initial deposit of TK. 50,000 [Premium will be borne by the
Bank].
 Overdraft facility up to 90% against his deposit with a
minimum loan amount of TK. 90,000.
ELIGIBILITY
 Any Bangladeshi between 18-60 years of age is eligible to
apply for a Peace of Mind Savings Plan.

6.6 RETIREMENT SAVINGS PLAN

HSBC values the clients who wish to retire someday and live a
peaceful and happy life. However, circumstances may prevent
them from getting their wish fulfilled. They can plan their future
now with the Retirement Savings Plan from HSBC and support
themselves during old age.
BENEFITS
 Same as the previous plan
 Bonus of TK. 700 for every initial deposit of TK.
10,000.
 Bonus of TK. 3,500 for every initial deposit of TK.
50,000.
 TK.500 gift voucher/unit each year if all 12 monthly
 TK.400 gift voucher/unit each year if at least 10 monthly
ELIGIBILITY
 Any Bangladeshi between 18-60 years of age is eligible to
apply for a Retirement Savings Plan.

7.0 CORPORATE BANKING

At HSBC, the bankers constantly strive to develop new products
to meet the changing needs of a dynamic and growing business.
In the spirit of encouraging business to flourish, Corporate
Banking offers a range of flexible solutions, exclusively
packaged to meet the needs of growing business.
Choice and control - these two are fundamentals in running

finances. HSBC gives its clients both: a choice of ways they can
access their money, and then control when they get there. They
can choose from HSBC Client Service Centers, ATM, Telephone
and Internet Banking solutions and use the information and
expertise at their fingertips or at the other end of the line -
anytime they like.
HSBC's Corporate Banking services are designed to help its

clients operate efficiently and profitably. Using HSBC’s local
expertise and the unrivalled global resources of the HSBC
Group, HSBC offers a comprehensive financial solution that aims

to meet business needs, both locally and globally.
7.1 IMPORT SERVICE

With over 130 years of experience supporting importers
globally, HSBC is well positioned to fulfill trading needs. A full
range of import services handled by experienced staff is
available, ensuring that import documents are processed
without delay.
The interested parties can simply apply to HSBC for import

facilities, and HSBC begins handling their imports immediately.
The availability of credit facilities is subject to HSBC's Internal
Credit guidelines and approval process.
The services offered by HSBC Bangladesh are given below:

 Documentary Credits: Part of credit sanction function
 Import Collections
 Import Finance: Part of credit sanction function
 Shipping Guarantee
7.1.1 IMPORT COLLECTION

Collections offer a cost-effective but secure means of trading
internationally. Using these instruments, the importer only
effects payment in exchange for the documents of title for the
goods shipped. If these are found to be unacceptable, payment
can be refused, giving the buyer peace of mind. However, the
above is subject to Central Bank rules; therefore the client is
advised to consult with HSBC before considering import
collections.
7.1.2 SHIPPING GUARANTEE

In certain situations goods may arrive in port before the

shipping documents have been processed through the banking
system. In these circumstances, HSBC can issue a shipping
guarantee, allowing the importer to take control of the goods
from the shipping company without the bill of lading. The
advantages of using HSBC for this are as follows:
RAPID ISSUANCE
Shipping guarantees are only of value if they are issued
immediately. HSBC can issue shipping guarantees as soon as
the application is made, meaning the importer can release his
goods from the carrier immediately.
FINANCIAL STRENGTH
HSBC issued shipping guarantees are universally accepted by
shipping companies. This means the importer can always be
assured that he will get his goods on time.
7.2 EXPORT SERVICE

With over 9,500 offices in 79 countries and territories, the client
can be rest assured that an HSBC office is close to him,
wherever he is exporting to. HSBC is available to provide him
with advice on any aspect of his trade document preparation
and can also provide him with working capital finance to assist
him to source his raw materials
To benefit from HSBC's export services, he does not need to

have special facilities or even an account with HSBC. All he has
to do is to request his buyers to advise his documentary credits
through HSBC and benefit immediately from HSBC’s
international network.
7.3 TRADE EXPRESS

Trade features as an integral part of the Bangladesh economy

and this trend is set to continue. Competition in trade, however,
continues to grow stiffer for HSBC’s local clients [both
domestically and internationally]. In order to facilitate their
competitiveness, HSBC provides its priority clients the ability to
handle their transactions more quickly, easily, and efficiently.
Trade Express is an umbrella service, which combines

traditional trade products, document delivery services,
reinforced by HSBC's proprietary state of the art e-banking
[Hexagon and Electronic DC Advising] designed to provide
tailored solutions for HSBC’s priority clients from the
convenience of their own office remote banking.
With this product the client can now execute all his trade
transactions faster, cheaper, and with more accuracy than ever
before and most importantly, from the convenience of his own
office.
BENEFITS
 Real-time intimation of Export Documentary Credit [DC]
delivered to the client’s email account or fax number,
along with a copy of the documentary credit enabling
faster and more accurate handling of exports.
 Export transaction advices delivered to his desk through
email or fax and import transaction advices through
Hexagon.
 Online issuance and amendment of Import DCs from his
office, reducing cost and process time for him.
 Online access to his Import and Export facility positions.
 Real-time correspondence with the bank through Hexagon
enabling him to electronically present his requests and
instructions in a secure and fast manner.
 Extended counter hours and HSBC’s commitment to
quicker turnaround of transactions.
 Document pick up and delivery services.
 Minimal documentation / sign up formality.
7.4 PAYMENT AND COLLECTION

COUNTRY WIDE PAYMENT
Most corporate treasurers cannot afford to spend time worrying
about routine payments. HSBC in Bangladesh has the
technology to put the corporate people in better control of
routine operations and has been successfully handling payment
requirements throughout the nation for its corporate clients.
HSBC provides them with benefits, which include:
 Reduction in payment time.
 Availability of payment details through Hexagon.
 Easy reconciliation of payments/receipts through Hexagon
statement.
 Centralization of control of payments.
 Network coverage of almost 200 locations nation-wide.
COUNTRY WIDE COLLECTION:

As receivable management is crucial to their financial cycle,
HSBC has developed products for them to efficiently manage
their requirements and reduce cost. The services and benefits
include:
 Cost reduction through efficient fund management.
 Detailed MIS on cash collection, resulting in better
management.
 Account reconciliation done through Hexagon.
 Centralization of control of all his cash and instruments.
 Network coverage of almost 200 locations nation-wide.
 Quicker cash collection into a central account, resulting in
greater earnings.
7.5 HEXAGON CHEQUE WRITER

HSBC’s latest addition in the Payments and Cash Management

services is Hexagon Cheque Writer. It is a cheque writer product
which is also a built-in module of Hexagon, global electronic
banking. It is designed to facilitate HSBC’s corporate customers
for preparing, printing and updating the PC ledger.
Services and benefits include:

 Preparation of cheques through Hexagon Cheque Writer.
 Reconciliation of cheques at the Hexagon ledger.
 Advice along with cheque leaves.
 No further installation required since it is built in Hexagon
module.
 Recurrent payments can be stored and printed.
 Convenience of in-house cheque printing
7.6 ELECTRONIC BANKING

It enables the corporate client’s access their account from their
PC 24-hours a day, 365 days a year from anywhere in the world
with Hexagon, HSBC’s global electronic banking system.
CASH MANAGEMENT SERVICE:

Hexagon offers comprehensive cash management services in
an easy-to-use and highly secure system. This provides the
clients timely and accurate account information and gives them
total control over finances. They can pay to third parties at ease
and can effect instant fund transfer between their own
accounts.
TRADE SERVICE:
Hexagon significantly reduces the documentation and physical
delivery required for trade finance, resulting in both faster and
more accurate processing and administration. It will reduce data
entry and related errors and the client can store frequently used
documentary credit in templates and recall them as needed to

speed in their processing.
SALARY PAYMENT:
Salary payment to staff is at fingertips by using HSBC MT_ 100
module through Hexagon. The client can import salary from his
existing payroll system and send it to bank through Hexagon.
From these HSBC can credit accounts of the staff immediately
and error-free.
INFORMATION SERVICES:
Hexagon is essential if the client wishes to survive in today’s
competitive markets. Hexagon provides a wide range of market
information prepared by experts around the world, enhancing
his opportunities for profit. He can get precious metal prices,
spot rates, stock prices, index values and foreign exchange
commentary everyday.
REPORT WRITER:
Hexagon report writer is a powerful and easy-to-use tool for
accessing and managing accounts, trade finance and security
information. Report writer allows organizing the client’s
accounts in a variety of ways of convenient and customized
reporting. It is easy to integrate with his current accounting
package.
OFFLINE MODE:
Hexagon can be used offline to prepare payment instructions,
documentary credit application; the client can trace and send
them at convenient time, cutting phone costs. Offline mode also
reduces clerical work and speeds up office.
8.0 HSBC PREMIER BANKING

HSBC Premier is a global service proposition reserved for

HSBC’s most valued customers. It has been designed to suit
their personal, financial and unique lifestyle needs - providing
with the flexibility and recognition they deserve while at home
and abroad. HSBS Premier Banking stands for "A premium
global banking service for an exalted few". Relationship,
Recognition and Reward - HSBC Premier delivers the ultimate in
personalized banking.
With HSBC Premier, the customer will enjoy an extensive range

of exceptional privileges and exclusive benefits to complement
his life style. These include:
 Dedicated Relationship Managers: One-on-one assistance
from a personal relationship manager to manage all
financial requirements
 The prestige of the customer’s very own HSBC Premier
Centre that offers a private lounge, reserved car parking
for his convenience and priority service. Additionally he
has access to all HSBC Premier centres and counters
around the world as a preferred HSBC customer
 Preferential pricing on loan products and credit facilities,
remittance and payment services
 Fax Banking
 Waived or reduced service fees
 A total integrated account that reflects the customer’s
total financial position - consolidated monthly statement
that summarizes his total banking portfolio
 Commission free encashment of HSBC issued Traveler’s
cheques world wide
 Commission free foreign currency exchange services world
wide
 Commission free endorsement of foreign currency for self
and spouse
 A free HSBC Premier ATM card that allows the customer

access to over 800,000 ATMs around the world, 24 hours a
day [Foreign Exchange regulations apply]
 Higher ATM limits, up to TK. 100,000.
 No transaction fee at HSBC ATMs worldwide.
 Global Services: A range of Global Concierge, Travel and
Emergency services
 A variety of exclusive offers from top quality restaurants,
boutiques and other acclaimed establishments
ELIGIBILITY:
To join the exclusive world of HSBC Premier, the interested
customer needs to maintain a total relationship balance
[average monthly credit balance] of TK. 4 million or equivalent
foreign currency [USD/GBP/EURO], or a combination of both
foreign and local currency to the value of TK.4 million in
Current, Savings or Fixed Deposit accounts [or any other criteria
as HSBC may determine at its discretion from time to time].
9.0 HSBC LOCAL BANKING: AMANAH

Amanah Banking establishes HSBC’s claim to be a local bank. It
is a part of HSBC’s Local Banking Service.
At HSBC Amanah, HSBC’s unique combination of local

experience and global resources enable it to understand the
client’s needs and concerns and this is precisely why HSBC has
designed current account, in full compliance with the Shariah
principles, for the devoted Muslim customers.
Amanah Banking operates two services:

 Amanh Current Account
 Amanah Import Finance
9.1 AMANAH CURRENT ACCOUNT

The HSBC Amanah Current Account is a relationship checking
account, designed to comply with Shariah (Islamic Law)
guidelines while also providing the regular convenience and
security of a current account. The HSBC Amanah Current
Account offers the customers:
 An interest free deposit, where no interest is paid or
received for their funds. Separate books of accounts are
kept for all current account Amanah Deposits, this is to
ensure that these deposits are used only in a Shariah
compliant manner.
 HSBC’s on-line, real-time branch banking service allows
them to use any of the five branches in Bangladesh to
conduct full branch banking transactions.
 While a HSBC Amanah Current Account will be resident in
the HSBC Amanah Branch, the customers can use any of
HSBC’s other HSBC branches in Dhaka and Chittagong.
 Easy pay Machines offer customers and non-customers an
easy, convenient and quick way to make deposits,
payments and instructions. The Easy Pay provide services
24-hours a day, seven days a week
 They can access their current account via ATM 24-hours a
day, seven days a week.
 Phone-banking Service lets them conduct their banking
transactions - 24-hours a day, seven days a week, 365
days a year.
 They receive a free personalized cheque book when they
open a current account.
DOCUMENTS REQUIRED:
 Completed account opening form.
 Passport size photograph for each account holder.

 Proof of identification such as passport, driving license or
voter's ID
9.2 AMANAH IMPORT FINANCE

HSBC Amanah Import Finance is based on Murabaha, a type of
mechanism that is fully compliant with the Shariah. In
Murabaha, goods are sold at stated cost plus a profit, with the
crucial element being the trade of an underlying Halal asset.
The payment for the goods can be immediate or on deferred
basis. Although Murabaha transactions have been used in
Middle Eastern and Asian countries for many years, HSBC is
proud to be the first global bank to introduce them on a truly
international scale.
The process is as follows:

 The interested party apply for a Murabaha facility from
HSBC
 He identifies Halal goods that he wishes to import.
 The Halal goods will be bought by HSBC and sold to him
under the Murabaha facility.
 No interest is charged. Depending on the requests
submitted by him, payment for the goods can be
immediate or on deferred basis.
KEY FEATURES:
 The HSBC Group has over 9,500 offices in 79 countries
and territories all around the world. Therefore it has
extensive experience in offering customers trade-related
services which respect local beliefs and customs.
 An interest free financing mechanism, under which they

can acquire the required Halal goods under the Murabaha
principle.
 Competitive pricing to help them maintain their business
edge.
 Efficiency in processing all their documents
 To cater to the needs of HSBC Amanah Finance, HSBC’s
global Islamic finance division employs a team of
professionals with experience in both Islamic finance and
the conventional financial services industry.
 With professionals based in Dubai, New York, London,
Riyadh, Jakarta and Kuala Lumpur, it uses local knowledge
to identify solutions for customers who are looking for
Shariah compliant financial services from a respected
international organization.
 Through HSBC’s world famous Hexagon, an electronic
banking platform, the customer can conduct full-fledged
banking through a dialup intranet in a very secure
manner. Hexagon provides him with a highly informative
database on all transactions, complete cash management
services,
 Batch payment services for large volume regular payment
like salary, full range of trade services including letter of
credit opening, information services, excellent report
writer services which communicates and reconciles
seamlessly with his other system [SAP Compliant] under
unbroken track record of data security- and all from the
comfort of his office.
 If the customer is in the exports as well as imports, HSBC’s
Electronic DC advising service will allow him to be
informed in real time about arrival of export DCs through E
mail or Fax.
 HSBC’s own courier will be able to pick up and deliver

documents to and from the customer’s office on
arrangement.
 To ensure strict compliance with the Shariah, HSBC
Amanah Import Finance has been designed with support
and guidance from the HSBC Shariah Supervisory
Committee to ensure strict compliance with the Shariah.
10.0 CONCLUSION
One of the prime functions of banks is general banking. HSBC
provides world class services in this area. HSBC is one of the
largest banking and financial services organizations in the
world, with a market capitalization of US$182 billion at 31
December 2005. HSBC operates through long-established
businesses and has an international network of over 9,800
properties in 76 countries and territories in five geographical
regions: Europe; Hong Kong; Rest of Asia-Pacific, including the
Middle East and Africa; North America and South America.
Within these regions, a comprehensive range of financial
services is offered to personal, commercial, corporate,
institutional, investment and private banking clients. Services
are delivered primarily by domestic banks, typically with large
retail deposit bases, and consumer finance operations. HSBC
manages its business in general banking through four customer
groups: Personal Financial Services; Commercial Banking;
Corporate, Investment Banking and Markets; and Private
Banking. Personal Financial Services incorporates the Group’s
consumer finance businesses, reflecting their increasing
integration within mainstream financial services around the
world. Although its interest rate is comparatively low than local
private banks in Bangladesh HSBC has found a niche for itself in
case of foreign currency accounts and corporate banking. In this
globalized environment HSBC, with its unique international
footprint, is determined to continue to deliver profitable growth

and value to its various constituencies. Success ensures that
the Group can offer good employment prospects to an ever
more diverse workforce. It means that HSBC can afford to
continue to invest in expanding the platforms by which it
delivers services to its customers. It enables the Group to
contribute to the savings and retirement needs of those who
invest in HSBC directly or indirectly through pension plans and
investment funds. Building on its achievements, HSBC’s priority
for the rest of 2006 is to continue to implement its Managing for
Growth strategy. It will achieve this by being distinctive,
reinforcing its brand values of trust and integrity in all its
dealings with customers. The Group will make itself even more
relevant by broadening the product, channel and geographical
coverage it offers. Furthermore, HSBC will ensure that the scale
and complexity needed to compete successfully will be
seamless from the perspective of its customers and
manageable from that of its employees.
REFERENCES
1. Website. <www.hsbc.com>
2. Website. <www.hsbcbd.com>
3. Annual Report and Accounts, HSBC Holding Plc., 2005-06.

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REPORT

Date of Submission: March 3, 2007

COURSE NUMBER: 3101

Mohammad Samsul Alam [10025]

This report is concerned with the major functions of general

It was our pleasure to complete this report. Our heartiest

The members of Group Ten

Banks help capital formations and the capital formations help

This report analyzes the commercial sector banking through a

A special recognition goes to Monjor Hossain Dipto, Senior

We would like to recognize the contributions of Saiful Islam,

Special Savings Plan or My Future comprises of the

Corporate Banking offers facilities like Import Assistance,

HSBC Premier Banking is a global service proposition

HSBC Amanah Banking is a part of Local Banking in full

2.0 RESEARCH METHODOLOGY

questionnaire among bankers have been used. Articles on

3.0 COMPANY OVERVIEW: HSBC

Through an international network linked by advanced

The HSBC Group has an international pedigree which is unique.

defines the values and principles inherent in all everyday

HSBC has been named as the "Best consumer bank" by Global

HSBC commenced its business in Bangladesh as HSBC

4.0 AREAS OF OPERATION

These activities can be classified as the following groups:

5.0 PERSONAL FINANCIAL ASSISTANCE

This service comes under four categories:

Borrowing money service is the part of credit sanction function.

5.1 MANAGING MONEY

5.1.1 SAVINGS ACCOUNT

Account allows its clients to complete any number of

5.1.2 SAVINGS PLUS ACCOUNT

TERMS AND CONDITIONS:

5.1.3 CURRENT ACCOUNT

No interest would be given for current account balance

5.1.4 DAILY MONEY MANAGEMENT

5.1.5 ATM SERVICE

The clients are empowered to transfer funds between their

 Ordering statements / new cheque books:

5.1.6 PHONE BANKING

by keying in both Phone Banking Number (PBN) and Personal

Phone banking service allows the clients to perform a variety of

c. Special Loan Rates:

FEES AND CHARGES

provide employees with easy and quick access to HSBC’s wide

CEPS offers preferential terms and pricing on the following

5.1.9 ONLINE BRANCH BANKING

Under this system a client will to be able to do following types of

TERMS & CONDITIONS OF ONLINE BRANCH BANKING SERVICE

ONLINE TRANSACTION MEMBERSHIP FEE

CHARGES FOR ONLINE TRANSACTION

5.1.10 CREDIT CARD

Prime Bank Limited obtained Principal Membership of Master-

HSBC Bangladesh issues 4 types of cards:

5.2 SAVING AND INVESTING

The savings rate in Bangladesh is one of the lowest in the world.

responsible for mobilization of savings should offer attractive

5.2.1 MONTHLY INTEREST BEARING TIME DEPOSIT

 Application can be made by visiting one of HSBC branches

5.2.2 TERM DEPOSIT

HSBC helps to invest in world money and capital market

WARRANTY AND DISCLAIMER OF LIABILITY

5.3 TRAVELER’S CHEQUE