SINOPSIS KURSUS

NAMA KURSUS : Pengurusan Kualiti Dalam Pendidikan Tinggi

(COURSE NAME) (Quality Management in Higher Education)

KOD KURSUS : EDU 5824

(COURSE CODE)

KREDIT : 3 (3+0)
(CREDIT)

OBJEKTIF : Pada akhir kursus ini, pelajar dapat memahami model-model

kualiti dalam pengurusan kualiti dan mengaplikasikannya
(OBJECTIVE)
dengan pengurusan kualiti dalam scenario institusi pendidikan
tinggi.
(By the end of the course, the students are able to synthesize
models of quality management and apply Quality
Management System in the scenario of higher education).

SINOPSIS : Kursus ini meliputi perbincangan konsep akauntabiliti dan

kualiti dalam pendidikan tinggi; model-model pendekatan
(SYNOPSIS)
kualiti; dan proses jaminan kualiti dalam pendidikan tinggi.
(This course includes the discussion of accountability
concepts and quality in higher education; models of quality
approach; and the process of quality assurance in higher
education).

ISI KANDUNGAN : 1. Konsep akauntabiliti, kawalan kualiti dan jaminan

kualiti (Concepts of accountability, quality control and
(CONTENTS)
quality assurance)
2. Pembangunan kualiti dalam pendidikan tinggi
(Quality movement/development in higher education)
3. Model kualiti dalam pendidikan tinggi
(Quality models in higher education)
4. Indikator kualiti dalam pendidikan tinggi
(Quality indicators in higher education)
5. Sistem pengurusan kualiti dalam institusi pendidikan
tinggi
(Quality Management System in institutions of higher
learning)
 6. Pengurusan kualiti dalam program francais institusi
pendidikan tinggi
(Quality management in franchise programs in
institutions of higher learning)
7. Audit kualiti dalam pendidikan tinggi
(Quality auditing in higher education)
8. Kriteria dalam penarafan dan penyenaraian institusi
pendidikan tinggi
(Criteria used in the rating and ranking of institutions of
higher learning)
9. Proses akreditasi institusi pendidikan tinggi
(Accreditation processes in institutions of higher
learning)
10. Isu-isu dalam pengurusan kualiti institusi pendidikan
tinggi
(Issues in management of quality in higher education)

PENILAIAN : Kerja kursus (Course work) 70%

(ASSESSMENT) Peperiksaan akhir (Final exam) 30%

References
Alison, H. & Browns, S. (2000). Internal audit in Higher
: Education. London: Kogan Page.

Brennan, J. & Shah, T. (2000). Managing quality in higher

education. London: Open University Press.

Brennan, J., Varies, P. D. & Williams, R. (1997). Standards

and quality in higher education. London: Jessica
Kingsley.

Brown, S., Race, P. & Smith, B. (1997). 500 tips for quality
enhancement in higher education. Washington D. C:
The Falmer Press.

Freed, J. E. & Klugman, M. R. (1997). Quality principles and

practices in higher education: Different questions for
different times. Pheonix: American Council on
Education and Oryx Press.

Janakiraman, B. & Gopal, R.K. (2007). Total quality

management: Text and cases. New Delhi: Prentice-Hall
of India.
 TEACHING PLAN

Course: Quality Management in Higher Education Code: EDU5824

Lecturer: Soaib Asimiran

Semester: Second, 2010/2011

WEEK /DATE TITLE MODE OF

TEACHING
1 Concepts of accountability, quality Face to Face
control and quality assurance
2 Quality movement/development in Face to Face
higher education
3 Quality models in higher education Face to Face

4 Quality models in higher education Face to Face

5 Quality indicators in higher education Face to Face

6 Quality Management System in Face to Face

institutions of higher learning
7 Quality Management System in Face to Face
institutions of higher learning
8 Quality management in franchise Face to Face
programs in institutions of higher
learning
9 Quality auditing in higher education Face to Face

10 Quality auditing in higher education Face to Face

11 Criteria used in the rating and ranking Face to Face

of institutions of higher learning
12 Accreditation processes in institutions Face to Face
of higher learning
13 Issues in management of quality in Face to Face
higher education
14 Issues in management of quality in Face to Face
higher education

______________________________ _________________
Signature and Official Stamp of Lecturer Date
Assessment:
Course work 70%
Final exam 30%

Course work:
The breakdown of the course work assessment is as below –
1. Assignments – there will be two written assignments, one due on fourth
meeting and another one on last meeting, Each written assignment worth
20% (altogether 40%) and the assignments must be handed in on time.

2. Mid-term exam – there will be a mid-term exam half-way through the

course worth 30%. The exam will be a two hours written exam conducted in
class.

Assignment 1 (Individual):

You may choose one of the topics discussed in this course and write a 10 – 20
pages conceptual paper (double space) elaborating the contents of the chosen
topic and relate them to the higher education environment. In writing your
assignment, you have to choose at least two articles from journals such as
Quality in Higher Education, Quality Assurance in Education, Higher Education
Management and Policy, Higher Education Quarterly and Higher Education to
assist you in writing the assignment. A copy of the journals must be attached to
your assignment.

Assignment 2 (In a group of 3 students):

You are required to analyze and make comparisons about the quality movement
of any three of the Malaysian universities and write a 10 – 25 pages report based
on your analysis. You are also required to critically analyze the quality
management practice of the universities and make suggestions on ways to
improve the quality management practice of those universities.

Final exam:
There will be a two hours final exam worth 30% conducted at the end of the
semester.