Deepak Dogra

RZ 1210 Gali No 5/4 Main Sagarpur New Delhi

HandPhone 9717029491, 9810063833 E-mail: deepak_pk@indiatimes.com; deepakpdogra@rediffmail.com

Job Objective

I want to join an organization which thrives on a spirit of exploration, creativity, excellence and
teamwork, where I can contribute my talent, skills to achieve company's goals and objectives, and at
the same time move up in my career path.

Profile Synopsis

Over four years of experience, in Servicing of Imported systems (Color Measuring Equipment, Dyeing
machines, Textile and Paint dispensers, Printing Engravers ) and having fair exposure of Marketing
and Business development, with focus on Complete customer satisfaction and building relation for
future business.

Organizational Experience

Presently working with Advanced Graphic Systems as Sr. Engineer - Customer Support since
June 2004

The Company: Advanced Graphic Systems is market leader in India in color solution through its
expertise in all color industries. It markets and supports color instrumentation, which quantify simulate
and communicate color to all industries to which color is critical. Representing principals who are
leader in their field in the world as their exclusive dealer in India. sole Indian representative of
GretagMacbeth AG (Now X-Rite), a world wide market leader in color management products and
services. (Products are color assessment tools, spectrophotometers and related softwares used in
various industries i.e.Textiles/Garments, Dyes/pigment, Paints, Plastics, Rubber, Leather, Ink,
Automobile, Food etc.). It also represents some of the world leaders in laboratory automation systems
in their respective niche fields such as Hang Xei (Taiwan), Co-Power (Taiwan),Fluid-Management
NV(Netherland, CST (South Africa), Zund.

Responsibilities:

A) Service Activities

• Responding to customer call-outs; Evaluating and resolving problems;

Assisting with the installation of equipment; Offering customer training related to their
application.
• Identifying prospects on a continuous basis for services
• Submit proposals and follow up
• Converting proposals to orders and closure
• Delivery follows up
• Account Management, Develop new customer accounts
• Achieve revenue targets and eventually increases market share

B) Technical Support and Customer Service

• To set up appropriate application in compliance with company norms & procedures.

• To Calibrate/Re-calibrate set machine to factory set condition.
• To interact with principals and to provide suggestions for improved design for better customer
compliance
• To carry out periodic service reviews
 • To provide value added services to the clients

Professional Qualifications

Has undergone 2 month training in from GretagMacbeth / Hang Xei and Co Power about their product
range.

• BIT from PGDAV, Delhi University (2000-2004)

• Perusing PGDMM (Marketing Management) from “SYMBIOSIS” Distance learning
• Completed Certification course in “Hardware & Networking” from I.C.E.C., Delhi
Academic Qualifications
Examination Year of Passing School University
XII 1998-1999 K.V. No-2, Delhi C.B.S.E
X 1996-1997 K.V. No-2, Delhi C.B.S.E

Skill Sets
Primary:
• Exposure to Microsoft office package: word, excel & power point (Charts, Graphics, tabular
formats) to enhance the presentation of information
• Good understanding of various electronic diagrams, and ability to diagnose the same.
• Exposure to most of various textile lab machines, Graphic Art machines, Large format Printers.
• Professional report writing with presentable format
Secondary:
• Basics of language C, & understanding of concepts of Object Oriented Programming
• Various supportive skills like basics of SQL, basics of operating system like DOS, Windows etc
are in place, as they were included into curriculum

Extra curricular activities

 Appointed as “Discipline Vice Captain” of School at 10+2 Level
 Appointed as “Vice Captain” of the school football team at junior and senior level.
 Participated in various dramas, plays and stage performances at school level.
 Participate in N.C.C.

Personal Details

Date of Birth: 19th Nov, 1981

Hobbies: Making new friends, visiting new places

STRENGTHS

• Excellent analytical and problem solving skills

• Capacity for Work - Meeting Deadlines, Problem Solving and high quality deliverables.
• Diagnostic Ability - Ability to go to the core of the problem
• Good interpersonal skills.
• Good communication skills.
• Excellent computer knowledge

Place: Delhi. (Deepak P Dogra)