a Custard Me Services J AN \ Oe| | thd cs o Re oe ry Lo ryDolphin Custard offer the very best levels of support though our managed service software, Dolphin. This software allows us to maintain the lifeline of a company through the availability of your IT systems. Custard are ultimately accountable for T financial management, status reporting andl corporate compliance and we have a commitment to: Provide Consistent Service Levels Implement a Pro-active, Process Driven Service Model Increase Productivity / / / Exceed Users Expectations Expand Your Service Capabilities / Focus on Strategic initiatives Custard can accomplish this with a complete, secure, reliable and full service IT Systems Management Solution, that will meet your needs today and provide the scalability you need for the future, (Our Dolphin solution is the ultimate solution for automating recurring IT tasks. With Dolhin, we can offer extended service capabitties with better service delivery and, with optional configurations, maximum scalability and multiple domain capabilities, IT systems of all sizes can experience the rewards of IT automation,Features IT Automation is the key in reo delivery capebilt expanded servic Dolphin prov vice levels, increased utlisation of staf ie, cost reduction and much more! d inventory WAN, and with instant Siciane Case Study eee ka PMC uce eked Reta kama Reece Sar] Crees “When Custard introduced Pareles Preece Red Rr Re nui Pea aL Dg ue Renate Ded engineers respond at great Puke cus aes eRe 9 times out of 10 with the y prec rat ags by providing IT suppor personnel with the ¢ fence with D fomate tre backup w the Dophn nk with the same satin a ea) DC ec) Peet ne We would recommend with any hesitation Custard and > Antivirus POS ene) Pletegecs Saar reliance on their IT.Automation Dolphin builds automation into the systems deployment and management process by mirroring best practices associated with the provisioning of services, autornating repetitive work by machine-driven tasks and processes. Below are a list of the top 5 small business problems ancl 85% of support calls. Dolphin helps us significantly reciuce these top 6 issues and enbles staff to enjoy more computer uptime and productivity = Irom tom eohanratre, Psa Phot Aug! 2007 I System performance I Application issues Ml Operating systerns I Security Printing Ml Other The benefits of this unique approach to real-time, web-based IT task and process management are: I Provides a sel managing lstbutea vitua VPN without she complicatons of managing VPN sofware, enabing immeciate ‘access to all “hooked” IT assets from a sngleWWeb site tha: supports human tasks and rrachine processes. I Provides a cost effective soluton for managing, contaling, anayysing, lerning and admiistering tansacton oriented! IT bbusiness ‘unetions such as anb-spyware deployment and maintenance, I Bopots tho best othe latest tochnotogy—ineucng Do patented connection algorithms, Doin patontod Virtual Below is @ samale monthly uct, ‘System Administration “VSA" methods, MS IS, SQL Server Thisis one of the main reports that TCP/UDP and other technologies is automaticaly produced. The auclt report heips us monitor the marth I. Alows companies to utlise Dophin technology to maximise ‘on morth heath of your network, ste productivity Ghicky highights problems and fhe LT. infastucture heat is croppne, lo process management suring compliance with procedures ‘easing the ‘exibity of managing transaction intensive casks nthe IT departmenta ‘Remote Control Lena A CnelaN Col Lelie Lend vein eS cl aaa Preseartesiecl ye dela - LWW \oND)-1+07) 1 s Dolphin provides Sof Pe eCeTs k Ce st uel act ae Dneeecelpaao Locos - oP CAM cleay etecm ee agree ear ies ocecoe teMa rs components, servers, and users’ desktop PCs - remotely, comprehensively eRe nsescan Sergent sae DetoMenee aint Dolphin provides fast, easy and reliable Patch Management Nee M mn nec cn cache koa Cotten or Sesriem the eo ted eaten ga it : ' | Dolphin provides a fest, accurate and Up to date Aucit and Discovery of Yeu entire computing infrastructure. Get a complete and comprehensive software! and harcware inventory delivered right to your clasktop automatically Dolphin's Remote Control Software provides easy, fast and secure Remote Desktop Management of your entire computing infrastructure from anywhere. fi * Dolphins Computer end Network Monitoring Software gives Custard the ability to monitor what is goijg on with a clients network so we can stop or eliminate Forget learning a new language, setting up multiple servers, training classes-and costly consuitants - Dalphin eases the task of roling out applidatiohs Ei! ‘ Sy Dolphin provides comarehensive integrated raperting for all data collected EE ee MAREE Ua RL Meme CR phi) sy usage and server uptime, Dolphin provides Custard the information they need to effectively manage the network infrastructure = « ‘Whether iis just setting up adtitional administrators and groups or customs of the interface and organisational brancing, Delphin gives Custard the flexi Peguero tancesBenefits provisioning and delivering IT managed services. Unlike systems that provide monitoring or just one piece of a solution, Dolphin provides an integrated framework for implementing our knowedge and expertise as solutions to our custorners, Dolphin was designed and continues to evolve to create a true platform for a Rapid Deployment Starting with elegent ancl rapid deployment, we can be up and providing services within a dey. ‘The sener instalation is quick and easy. Agent deployment is easy, fast and flexble, The interface is easy and intuitive Flexible Customer Setuo Custard setup and track clients with extraordinary ease and detail. Multi-level grouping lets us create the level of dletall for tracking on a olient by client basis. Work with single or multiple servers and ‘workstations or cross client and cross domain quickly and easily. No need to do things on @ computer by computer basis, Define and Implement Best Practices. With Dolphin, Custard create and implement best practices based upon our knowledge and ‘experience. Our technical abilities and knowledge set us apart from our competitors. Dolphin lets us. use that knowledge. Easily automate the best practices and services so that they occur automatically. Exceptional scheduling along with easy and powerful Dolphin Scripts let us create unparalleled service level offerings. Define account termplates for various Service Level Agreements (SLA). Aucit schedlules, scripts, patch scan and deployment, fe, network and eppication policies, monitoring profiles and agent menus. Agents get deployed fully configured. Load and go. Integrated Help Desk Track and respond to our customer issues and requests automatically. Automatically create alert driven help desk tickets. Provide an end-user portal for easy access for our customers to oreale and view their own tickets, Define duo date policies for Service Level Agreements (SLA), Comprehensive Reporting One of the most important aspects of Managed Services is communication to the client. Dolphin provicies detailed ancl scheduled delivery of reports that let our clients know what we have been ding and why their systems are highly available, With Delphin Management Reports, our clients will Know ‘the value of our service. Powerful Anti-Virus/Anti-Spyware Detection ‘The Dolphin Endpoint Security (KES) module enhances and extends the management of your TT infrastructure by incorporating reactive entivirus and spyware cletection with the latest proactive technologies, Reliable Backup and Disaster Recovery The Dolphin Backup and Disaster Recovery module provides real-time automated disk backup, disk imaging, fle level backup and bare-metal restore for Windows servers and workstations.Genicom Poca) Ce eu Dee et ents ners Finance & Technical Director Cee ene tert Sales enquiries: pce ene e nen accnts Custard eee en cnc eee cat ee ee Pega NG21 9PR CaO Rad Povey PP RPSL Dra ay