A STUDY ON EMPLOYEE SATISFACTION

IN
INTERNATIONAL BAKERY PRODUCT LIMITED

SUMMER PROJECT REPORT

Submitted by

R. MUTHUKUMARAN
REGISTER NO: 26348320

Under the guidance of

Mr. AMIRT NAGPAL

In partial fulfillment for the award of the degree

Of

MASTER OF BUSINESS ADMINISTRATION

DEPARTMENT OF MANAGEMENT STUDIES

SRI MANAKULA VINAYAGAR ENGINEERING COLLEGE

PONDICHERRY UNIVERSITY
PUDUCHERRY, INDIA
 SRI MANAKULA VINAYAGAR ENGINEERING COLLEGE
PONDICHERRY UNIVERSITY

DEPARTMENT OF MANAGEMENT STUDIES

BONAFIDE CERTIFICATE

This to certify that the summer project work entitled “A STUDY ON EMPLOYEE
SATISFACTION IN INTERNATIONAL BAKERY PRODUCT LIMITED” is a bonafide
work done by R. MUTHUKUMARAN (REGISTER NO :26348320) in partial fulfillment of
the requirement for the award of Master of Business Administration by Pondicherry
University during the academic year 2007-2008.

GUIDE HEAD OF THE DEPARTMENT

Submitted for Viva-Voce Examination held on ____________

EXTERNAL EXAMINER
 TABLE OF CONTENTS

CHAPTER TITLE PAGE NO

ACKNOWLEDGEMENT
ABSTRACT
LIST OF TABLE
LIST OF CHART

1 INTRODUCTION
1.1 Profile of an organization 1
1.2 Need for the Study 7

2 REVIEW OF LITERATURE 8

3 OBJECTIVES OF THE STUDY 23

4 RESEARCH METHODOLOGY 24

5 DATA ANALYSIS AND INTERPRETATION 28

6 FINDINGS OF THE STUDY 45

7 SUGGESTION & RECOMMENDATION 48

7.1 Conclusion 50

8 LIMITATIONS AND SCOPE OF THE 51

STUDY

ANNEXURE
9 9.1Questionnaire 52
9.2Bibliography 55
 ACKNOWLEDGEMENT

I take this opportunity to express my gratitude and profound thanks to our Chairman Shri
N.KESAVAN, and Managing Director Shri M.DHANASEKARAN, and Vice Chairman Shri
S.V.Sugumaran SMVEC and our respected Principal Dr V.S.K.Venkatachalapathy.

At the outset, I thank Mr. Jayakumar, Head the of Department of Management Studies, for
his kind co-operation and support.

I am extremely grateful to Mr. Amirt Nagpal, who is my faculty advisor and my guide in the
College, for his support and valuable suggestions.

I thank Mr. Murugan (HR Manager) International Bakery Product Limited who was kind
enough in permitting me to do my project.

Last but not the least I would like to thank my parents for their support through out the
duration of the project.
 ABSTRACT

The title of the project is “A study on Employee Satisfaction in International Bakery Product
Limited”.

The main objective is to ascertain the satisfaction levels of employees in International Bakery
Products Limited.

The research is based on through Primary and Secondary data. For analysis and
interpretation data various tools are used like percentage method, weighted average method and
chi-square method are used.

This project had been undertaken by me to find out the needs and wants of the employees.
Under this study a questionnaire which constituted questions relating to the employees
expectation is framed. The gathered data had been critically analyzed relating to employee
satisfaction.

The motive of this project report had been to provide few suggestions and
recommendations to “International Bakery Project Limited” to take corrective actions to satisfy
employee. The company should arrange proper transport for employees (Male) and arrange
meetings to say about canteen allowance to the employees.

The management should provide periodic training to the employees and reduce the labor
turnover in the organization. Both are affects productivity. So, the organization may take
necessary steps for fulfill his/her needs. The employee satisfaction is determined the industry life
growth in the markets.
 LIST OF TABLE
TABLE NO. TITLE PAGE.NO.
1 IBPL Limited Strategy 28

2 Communication 29

3 Continuous Feedback from Manager 30

4 Communicates Objectives 31

5 Relationship between Employers and 32

Employees
6 The Manager is available when I need helps 33

7 Skills and Abilities are utilized by the Limited 34

8 IBPL Limited offer better benefits than other 35

Companies
9 Decision Making 36

10 I am Proud to tell others I work for IBPL 37

Limited
11 Overall Employee Satisfaction 38

12 Weighted Average for Job satisfied, Respect 39

regardless of their job, Job security,
Promotions, Pay Matches, Resources
13 Weighted Average for Safety and Welfare 41
Facilities

LIST OF CHART
TABLE NO. TITLE PAGE.NO.
1 IBPL Limited Strategy 28

2 Communication 29

3 Continuous Feedback from Manager 30

4 Communicates Objectives 31

5 Relationship between Employers and 32

Employees
6 The Manager is available when I need 33
helps
7 Skills and Abilities are utilized by the 34
Limited
8 IBPL Limited offer better benefits than 35
other Companies
9 I am Proud to tell others I work for 36
IBPL Limited
10 Overall Employee Satisfaction 37

11 Weighted Average for Job satisfied, 38

Respect regardless of their job, Job
security, Promotions, Pay Matches,
Resources