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  • Software WBS global rollout template

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    Frank-Olivier Beko Kingue
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    This document provides a work breakdown structure (WBS) template for a global software project rollout. The WBS outlines key tasks organized under several main sections including: training, deployment, testing, data services population, service pages/customizations, and a FAQ knowledge base. It details specific sub-tasks for administering training, configuring at the global and country levels, integrating client roles and responsibilities, and testing the system. The WBS template is intended to help project managers plan and track progress of the various components involved in a global software project implementation.

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    IC-Software-Project-WBS-Template-8721.xlsx

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    This document provides a work breakdown structure (WBS) template for a global software project rollout. The WBS outlines key tasks organized under several main sections including: training, deployment, testing, data services population, service pages/customizations, and a FAQ knowledge base. It details specific sub-tasks for administering training, configuring at the global and country levels, integrating client roles and responsibilities, and testing the system. The WBS template is intended to help project managers plan and track progress of the various components involved in a global software project implementation.

    Copyright:

    © All Rights Reserved
    Als XLSX, PDF, TXT herunterladen oder online auf Scribd lesen
    Markieren Sie unangemessene Inhalte
    70 Ansichten3 Seiten

    Software WBS global rollout template

    Hochgeladen von

    Frank-Olivier Beko Kingue
    This document provides a work breakdown structure (WBS) template for a global software project rollout. The WBS outlines key tasks organized under several main sections including: training, deployment, testing, data services population, service pages/customizations, and a FAQ knowledge base. It details specific sub-tasks for administering training, configuring at the global and country levels, integrating client roles and responsibilities, and testing the system. The WBS template is intended to help project managers plan and track progress of the various components involved in a global software project implementation.

    Copyright:

    © All Rights Reserved
    Als XLSX, PDF, TXT herunterladen oder online auf Scribd lesen
    Markieren Sie unangemessene Inhalte
    von 3

    SOFTWARE PROJECT WBS TEMPLATE

    PROJECT TITLE COMPANY NAME

    PROJECT MANAGER DATE

    Global Rollout for Software Project

    Training Global Level Configuration Client Roles & Country Level Configuration Service Pages &
    Deployment FAQ Knowledge Base
    Responsibilities in Customizations Testing Data Services
    1. For Admin Training Population
    2. Level Interface/Location Level Place

    Application
    Admin Training Appearance &
    Admin & FAQ Staff Accounts Common Updated Client- Contact Upload
    Configuration FAQs Service Mailboxes Staff Hosted Pages to UAT
    Integration
    Admin & FAQ Menu Management Refer to Chat
    Create FAQs
    Admin & FAQ Profiles

    FAQs Staff Accounts


    Call Center
    Training Dashboards FAQ Catalog Menus System
    Testing Company Upload
    Custom Dropdown Menus FAQ Bookshelf Account Profiles
    Countries/Provinces
    Custom Fields
    Look & Feel
    System Configuration Domain for Chat Unit Testing Develop & Sign Off on
    Pages Chat Request Product & Category
    Page Migrate Data from
    Service Content Library Legacy Systems Taxonomy
    Ticket Management Service Levels
    Configuration (Standard Text)
    Products/Categories
    Linking
    Template Messages Ticket Workflow Default Response Times
    SEO Settings Ticket SLAs Service Levels

    Profanity Filter Ticket Types Public Holidays SSI Files Identify Existing
    Common Words (And,
    CSS Files FAQs & Useful
    Chat Bot & Ticket Levels That, Were) 3rd-Party Data & Content
    Assets Cleaned-Up
    Agent Chat contact Data
    FAQs

    Session Queues Tickets


    Contacts & Companies Source Country
    Agent Statuses Level Data
    Country Knowledge Base
    Contact Custom Menu Configuration

    Org Custom Menu

    KEY Custom Fields SEO Settings


    Profanity Filter

    Client
    Deliverables

    Activity/Task

    Deliverables
    SOFTWARE PROJECT WBS TEMPLATE
    PROJECT TITLE COMPANY NAME

    PROJECT MANAGER DATE

    Global Rollout for Software Project

    KEY

    Client
    Deliverables

    Activity/Task

    Deliverables

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