1.

A Major Principle & Tactics for Reconfiguring around Processes was :-

a. Arrange
b. Plan
c. Devise
d. Orchestrate

2. Which is not included as Pitfalls of ERP implementation :-

a. Lack of management support
b. Longer Implementation Times,
c. Communication Gap
d. Inability to support continuous improvement & change management

3. The flip side of high success potentials is :-

a. High project risk
b. low project risk
c. medium project risk
d. no risk at all

4. ________ BPR methodology has a source as a “Vsens”.

a. Kodak
b. Daven port
c. Ford
d. Toyota

5. Which cannot be the Step involved in BPR Project :-

a. Project Preparation
b. Redesign of Processes
c. Implement of new Processes
d. Location identification
6. Cost reduction, customer satisfaction goals should be included in :-
a. Vision statement
b. Mission statement
c. Objective
d. Goal

7. In a Re-engineering project the Third phase is ________.

a. Creating vision for new process
b. Planning for transition
c. Redesign the process
d. Implement new process

8. In Micro level reengineering, the performance focus is ________.

a. Financial
b. Technical
c. Systematic
d. Tactical

9. Commonly used methodology in SAP R3 implementation is :-

a. ARIS
b. PM Module
c. Structured configuration
d. S & M Module

10. Simplification & Re-engineering can overlap together from the ________ of an
organization.
a. Process Orientation
b. Process view
c. Process control
d. Functional structure
11. Breakthrough Results in search for & the implementation of radical change in business
process are by ________.
a. BPO
b. ERP
c. BPR
d. SCM

12. Which technique is used when sufficient number of cases are reported for purpose of
comparison of re-engineering process?
a. Process control
b. Process analysis
c. Process orientation
d. Process benchmarking

13. Which is not included as Learning objectives in BPR evolution of BPR for E-Business :-
a. Understand how web enabled e-business change the nature of BPR ,
b. Understand how e-processes will be managed ,
c. Understand material requirements
d. Principles & tactics for redesign

14. In a continuous process improvement mode 4th step is

a. Standardize solution
b. Measure the performance
c. Evaluate the process
d. Identify & implement the improvement

15. Parameters of Micro Level Re-engineering are :-

a. Optimization
b. Diversity
c. Technology
d. Competitor’s analysis
16. Processes may be defined based on _____ dimensions.
a. 2
b. 4
c. 5
d. 3
17. Characteristics of the business process does not include
a. A specific sequencing of work activities across time and place
b. A beginning and an end
c. Clearly defined inputs and outputs
d. Customer satisfaction
18. In Kaizen, focus is on ________ Improvement.
a. Process
b. Product
c. Continuous
d. Quality

19. On which point there is similarity between re-engineering and continuous improvement?
a. Time management
b. Type of change
c. Process capability
d. None of the above

20. In BPM, _____ refers to the work that is done in advance to assure the smooth execution
of the process instances. In many cases this means writing software, but it might include
building machinery or even creating signage to direct participants.
a. Modeling
b. Automation
c. Execution
d. Control
21. Information Technology(IT) is the ______ implementation vehicle of BPR.
a. Core
b. Central
c. Forward
d. backward
22. IT enabling effect does not include-
a. Lower transaction costs
b. Eliminate intermediaries
c. Work across geography
d. Overlook outcome flexibility and Control process

23. Key enablers of BPR includes

a. IT- Information and technology
b. Total Quality Management
c. Human Resources
d. All of the above
24. __________include those norms, values, and beliefs about how things should be done.
a. Organisational enablers
b. Human resources enablers
c. Cultural enablers
d. Information Technolgy enablers

25. _________ is a term applied to an organization that has created the processes, tools, and
training to enable it to respond quickly to customer needs and market changes while still
controlling costs and quality.
a. Lean Manufacturing
b. Agile Manufacturing
c. World Class Manufacturing
d. Benchmarking