save time for employees

protect clients privacy

streamline processes and reduce paperwork
improve employee efficiency and productivity

CEO's
Managers
Emplyees's

Email's
Poster's
Company Meeting's
Application Traing Videos

Poster's - within the first week

Meetings - weekly
Training Video - two week process
Employee Meeting - after two week traing to
evalute openess to change

Request for Information Document

Balanced Scorecard
Emplyee DropBox

Change Process Commucniation Plan

PART I
 Change Process Communication Process
PART II
As part of our organization which is Always Best Care Senior Services, we need change

within the organization. These changes put forth by the CEO are intended to provide the

employees at our healthcare agency with new training which will provide them time by

enhancing productivity and efficiency in the workplace. Along with these advancements this

change will also provide our clients with privacy and easy access to their accounts.

In moving forward employees will now have the convenience of logging hours,

reviewing schedules, having client’s personal information at their fingertips, and effectively

making notations regarding client visits, information concerns, and personal information. This

new opportunity is coming in the form of a new application called ClearCareGo App.

The need for the overall organizational change has been coming to the surface due to

increasing concerns using the paper system for documenting hours, schedules, and tasks.

Employees have in their possession folders which contain client’s personal information such as

addresses, phone numbers, and vital health information. This will leave the possibility of

exposing private patient information, which is a severe HIPPA violation.

After discussions with department mangers regarding the shared diagnosis, it was

determined that the organizational changes regarding the ClearCareGo App would be greatly

beneficial. This project includes outcomes, audience, effects of the changes, timeline, and

engagement in the organizational change process. Again, change will bring about greater

productivity and efficiency to the organization and employees.

 The organizational change will affect the company by adding new personal to the Human

Resource Department in order to keep an accurate evaluation of the demographics and training of

employees throughout the change process. This will of course add to the payroll, however with

the new efficiency of the application we will save in areas of overall company supplies. During

the change process the evaluation of employee turnover rate will be provided in documentation

to department managers. If there appears to be loss of employees due to resistance during the

training process, the use of new HR resources will allow for recruitment of new employees who

have advanced skills and are on board with the company mission.

The new structure of the company computer system will now have the added

ClearCareGo app added to the network, where there will be additional training instructions if

needed as a resource. A promotion of an IT Specialist will be charge of any problems that may

arise during training.

We are rolling this app out to our employees in a six-week process. The initial internal

message will come first after discussions with CEO and managers in the form of posters and

company emails. After a week of initial announcements of the new change with the app. We

will begin training with IT Specialist with daily scheduled times and training videos for anytime

access. After this time, there will be scheduled weekly meetings regarding employee concerns.

In order to gain buy in from those involved we will provide activities in the form of

games while using the app to show understating of its use. Those showing new developed skills

will have the opportunity to use incentives in order to ensure the success rate. At the end there

will office celebrations in order o show appreciation to employees for taking part in the new

changes.
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