Ier 560 Combo: Printer

IER 560 COMBO
PRINTER
User Guide
N0C902A
N0C902A Rev. 2
Sept. 14, 2010
Downloaded from www.Manualslib.com manuals search engine
IER 560 COMBO PRINTER
User Guide
IER SIEGE - HEADQUARTERS
IER S.A.
3, rue Salomon de Rothschild
92156 SURESNES CEDEX
France
Tel. +33 (0)1 41 38 60 00
Fax +33 (0)1 41 38 62 75
IER DANS LE MONDE - IER WORLDWIDE
CHINA UNITED ARAB EMIRATES
IER Shanghai IER Dubai

Kuen Yang Plaza #1101 PO Box 37585
798 Zhao Jia Bang Road DUBAI
SHANGHAI 200030 Phone: +971 4 347 67 20
P.R.C. Fax: +971 4 347 67 03
Phone: +86 (21) 6473 6792
Fax: +86 (21) 6473 6806
GERMANY UNITED KINGDOM
IER GmbH IER Ltd

Wilhelm-Heinichen-Ring 4 Unit 4 & 5, Lakeside Industrial Estate
29227 Celle Colnbrook-by-Pass
Phone: +49 (0) 5141/980 89 14 Colnbrook, Berkshire, SL3 0EE
Fax: +49 (0) 5141/980 89 20 Phone: +44 (0)175356 1400
Fax: +44 (0)175356 1410
SINGAPORE UNITED STATES
IER PTE Ltd IER Inc. Addison

120 Lower Delta Road 16415 Addison Road
#14-13/16 Cendex Centre Suite 160
SINGAPORE 169208 ADDISON, TEXAS, TX 75001
Phone: +65 6276 6966 Phone: +1 (972) 991 2292
Fax: +65 6271 5563 Fax: +1 (972) 991 1044
Toll free: 1-800 624 8538
IER Inc. Belton
SPAIN 1000 Industrial Park Road
BELTON, TX 76513
IER Impresoras Especializadas, S.L. Phone: +1 (254) 933 5000
C/ Torre de Don Miguel, 23 Fax: +1 (254) 933 5050
E-28031 – MADRID
Phone: +34 91 535 89 75
Fax: +34 91 535 89 76
Page 2 Ce document est la propriété d’IER et ne doit pas être reproduit ou communiqué sans autorisation écrite.
N0C902A Rev. 2 This document is the property of IER and may not be reproduced or communicated
without prior written authorization
Sept. 14, 2010
User Guide
NOTICE
THIS PRODUCT COMES WITH A LITHIUM BATTERY.

BATTERY REPLACEMENT MUST IMPERATIVELY BE
PERFORMED BY QUALIFIED MAINTENANCE PERSONNEL.
WARNING MOREOVER, ONLY IER APPROVED MODELS MAY BE USED.
DANGER OF EXPLOSION IF BATTERY IS INCORRECTLY

REPLACED.
REPLACE ONLY WITH THE SAME OR EQUIVALENT TYPE
RECOMMENDED BY THE MANUFACTURER.
WARNING
DISPOSE OF USED BATTERIES ACCORDING TO THE
MANUFACTURER’S INSTRUCTIONS.
The United States Federal Communications Commission (in 47 CFR 15.105) has
specified that the following notice be brought to the attention of users of this product.
NOTE: This equipment has been tested and found to comply with the limits for a Class B
digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference in a residential installation. This
equipment generates, uses and can radiate radio frequency energy and, if not installed
and used in accordance with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not occur in a
particular installation.
If this equipment does cause harmful interference to radio or television reception, which
can be determined by turning the equipment off and on, the user is encouraged to try to
correct the interference by one or more of the following measures:
 Reorient or relocate the receiving antenna
 Increase the separation between the equipment and receiver
 Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected
 Consult the dealer or an experienced radio/TV technician for help.
In accordance with FCC requirements, changes or modifications not expressly approved
by IER could void the user's authority to operate this product.
Use of a shielded cable is required to comply within Class B limits of Part 15 of FCC
Rules.
Ce document est la propriété d’IER et ne doit pas être reproduit ou communiqué sans autorisation écrite. Page 3
This document is the property of IER and may not be reproduced or communicated
N0C902A Rev. 2
Sept. 14, 2010
User Guide
NORWAY: This product is also designed for IT power distribution system with
phase-to-phase voltage 230V.
NORWAY – SWEDEN – FINLAND: Apparaten skall anslutas till jordat uttag när
den ansluts till ett nätverk.
THIS APPLIANCE MUST BE GROUNDED.

THIS PRODUCT MUST EXCLUSIVELY BE CONNECTED TO AN
ELECTRICAL CIRCUIT THAT IS:
 PROVIDED WITH A GROUND FAULT CIRCUIT
INTERRUPTER (GFCI) COMPLYING WITH IEC 364 AND
WARNING NFC15-100 REGULATIONS, AND
 CONFORMING WITH THE VOLTAGE CHARACTERISTICS
SPECIFIED BY THE NF EN 50160 STANDARD.
The cover(s), door(s) and/or drawer(s) of this product is (are) intended for occasional use
and must be normally closed.
The warranty shall be null and void in case of use of any spare part, special tool or consumable not
expressly approved in writing by IER and in the event of attempted repair or servicing of the
machines by persons lacking the requisite technical qualifications.
This document contains proprietary information of IER. It may not be reproduced or

communicated without prior written authorization of IER. It is intended solely for the use
of the product described herein, to the exclusion of any other usage.
It is provided as is, for information purposes only, without any warranty of any kind,
including any warranty of fitness or a particular purpose, and may be modified by IER at
any time.
The information and specifications contained in this document are subject to change
without prior notice.
Translated from French - IER Documentation Department
Sept. 14, 2010
User Guide
In compliance with the European Directive 2002/96/CE relative to the management

of Waste Electrical and Electronic Equipment (WEEE) implemented as of August
13, 2005, this product may not be disposed of with regular household waste. All
products concerned by this directive are marked with the above symbol.
The end owner of this product is responsible for either:
 Transferring the product to an authorized treatment facility where the

product components, recognized to present a hazard to the environment
and/or public health, will be recycled and recovered properly, or
 Consulting with the manufacturer for appropriate product waste
management according to the terms of the manufacturer.
N0C902A Rev. 2
Sept. 14, 2010
User Guide
Table of Contents
1 OVERVIEW..................................................................................................... 8
1.1. PACKAGE CONTENTS........................................................................... 8
1.2. INTRODUCTION TO THE PRINTER ...................................................... 9
1.3. PRINTER DIMENSIONS ....................................................................... 11
1.4. OPENING AND CLOSING THE PRINTER COVER .............................. 14
1.4.1. Preliminary Information .................................................................. 14
1.5. OPENING AND CLOSING THE CUTTER/BURSTER MODULE .......... 16
1.5.1. Preliminary Information .................................................................. 16
1.6. PRINTER DESCRIPTION ..................................................................... 18
1.6.1. Exterior Front View ......................................................................... 18
1.6.2. Exterior Rear View ......................................................................... 22
1.6.3. Interior View of the Printer .............................................................. 24
2 CONNECTING THE PRINTER AND POWER-UP ....................................... 26

2.1. CONNECTING THE PRINTER .............................................................. 26
2.1.1. Procedure for Connecting the Printer............................................. 26
2.2. POWERING UP THE PRINTER ............................................................ 30
2.2.1. Powering Up the Printer ................................................................. 30
2.2.2. Powering Down the Printer ............................................................ 31
3 INSTALLING AND LOADING THE MEDIA ................................................. 32

3.1. ATB MEDIA ........................................................................................... 32
3.1.1. Installation of Blank Media ............................................................. 32
3.1.2. Loading of Blank ATB Media into the Printer ................................. 36
3.2. BAG TAG MEDIA .................................................................................... 38
3.2.1. Installation of Blank Media ............................................................. 38
3.2.2. Loading of Blank Bag Tag Media into the Printer .......................... 40
3.3. MEDIA REMOVAL ................................................................................. 42
3.3.1. Procedure ....................................................................................... 42
Sept. 14, 2010
User Guide
4 PRINTER OPERATION ............................................................................... 43

4.1. INDICATOR AND KEY FUNCTIONS .................................................... 43
4.1.1. Meaning of the Indicator Behavior ................................................. 43
4.1.2. Control Panel Key Functions ......................................................... 45
4.2. DOCUMENT PRINTING ........................................................................ 46
4.2.1. Procedure for Printing Documents ................................................. 46
5 USER LEVEL TROUBLESHOOTING ......................................................... 48

5.1. OPERATING FAULTS ............................................................................. 48
5.1.1. When Powering Up, the Printer does not Start Up ........................ 48
5.1.2. The Printer does not Receive Print Data ....................................... 49
5.1.3. The Paper is not Feeding ............................................................... 49
5.1.4. Poor Print Quality ........................................................................... 50
5.1.5. Frequent Error Signals ................................................................... 50
5.2. CLEARING A DOCUMENT JAM ........................................................... 53
5.2.1. Procedure for Clearing a Document Jam ....................................... 53
6 PRINTER MAINTENANCE .......................................................................... 54

6.1. PERIODIC MAINTENANCE RECOMMENDATIONS............................ 54
6.1.1. Maintenance Schedule ................................................................... 54
6.2. PROCEDURES PRIOR TO PERIODIC MAINTENANCE...................... 55
6.2.1. General Dusting ............................................................................. 55
6.2.2. Cleaning the Printhead and the Platen .......................................... 58
6.3. RETURNING THE PRINTER TO OPERATING CONDITION AFTER
PERIODIC MAINTENANCE ............................................................................. 60
6.3.1. Procedure to Follow Prior to Operating the Printer ........................ 60
N0C902A Rev. 2
Sept. 14, 2010
User Guide
1 OVERVIEW
1.1. PACKAGE CONTENTS
The printer packaging carton contains:
 IER 560 COMBO Printer
 User safety guide
 Power cable (option)
 Set of test coupons, including 1 initial configuration coupon for
the machine.
IMPORTANT: Keep the packaging carton and the foam protection

for the entire warranty period of the printer.
The User Safety Guide and the machine configuration
coupon should remain near the printer.
The User Guide for the printer can be accessed in PDF format on our Web
site www.ier.fr.
Figure 1.1
Printer Package Contents
Sept. 14, 2010
User Guide
1.2. INTRODUCTION TO THE PRINTER

The IER 560 COMBO Printer is designed to print ATB1 size
coupons, bag tags, credit card size tickets, as well as receipts.
The IER 560 COMBO Printer uses the Direct Thermal printing
technology in order to produce high quality print results. This
technology requires the use of heat-sensitive or thermal print media,
i.e. media that reacts to heat.
With its 203 dpi print resolution, the IER 560 COMBO Printer is able
to print text, logos, and barcodes.
Continuous feeding of blank boarding pass (ATB1) or bag tag media

takes place through the rear of the printer, triggered by simple
detection of the media.
The form of media stock can either be fanfold (packed in boxes) or
rolls.
Due to the four configurable paper-feeding channels, printing a

document of one size (ATB) and then a different one (bag tag) is
accomplished automatically without requiring any user adjustments.
The IER 560 COMBO Printer automatically verifies the document

size. Each document size is associated with the corresponding
cutting or bursting feature of the separation device. Depending on
the detected document size, the cutting and bursting device acts
differently:
 For perforated media, the bursting feature is activated
 for continuous media, cutting is performed
The printer is also equipped with a document ejection/document

holder system. Long documents, such as bag tags, are held back in
the output slot until removed by the user.
N0C902A Rev. 2
Sept. 14, 2010
User Guide
The printer may be equipped with optional accessories to increase

the capacity:
 IER roll media dispenser for media rolls
 IER trolley that can feed all four channels, designed to
accommodate both fanfold and roll media
 Motorized or non-motorized stacker placed under the printer to
produce sets of ATB documents or bag tags (only for these
document sizes).
IMPORTANT: Use of the motorized stacker does not allow
processing of ATB wallets as they might cause
document jams.
Moreover, control and/or read options may be added to the printer:

 for applications that allow baggage tracking from check-in to final
delivery, the IER 560 COMBO Printer, if equipped with the RFID
(Radio Frequency Identification) option, can also print and encode
bag tags provided with radiofrequency chips.
 for an application that provide for barcoded documents to be
scanned and revalidated, the IER 560 COMBO Printer is equipped
with the front insertion barcode scanner.
Sept. 14, 2010
User Guide
1.3. PRINTER DIMENSIONS
Figure 1.2
General Dimensions (in mm)
N0C902A Rev. 2
Sept. 14, 2010
User Guide
Figure 1.3
Printer Cover Clearance Requirements (in mm)
Sept. 14, 2010
User Guide
Note: In the event of a problem (paper jam), or printer

maintenance, ensure that there is enough space to rotate
the cutter/burster module (see figure below).
Figure 1.4
Rotating the Cutter/Burster Module – Clearance Requirements (in mm)
N0C902A Rev. 2
Sept. 14, 2010
User Guide
1.4. OPENING AND CLOSING THE PRINTER COVER

1.4.1. PRELIMINARY INFORMATION
The printer cover must remain closed.
ATTENTION
! The cover should only be opened when
absolutely necessary, during maintenance
operations or when resolving problems.
CAUTION A security feature prevents the printer from
operating when the cover is open.
It is imperative to close the cover during
printer use.
 To open the cover, push the latch (1) and pivot the cover
completely, until it lies flat.
 To close the cover, rotate it back the opposite way; the

latch will click to confirm that the cover is locked.
Sept. 14, 2010
User Guide
1 – Cover Latch
Figure 1.5
Opening the Cover
N0C902A Rev. 2
Sept. 14, 2010
User Guide
1.5. OPENING AND CLOSING THE CUTTER/BURSTER

MODULE
1.5.1. PRELIMINARY INFORMATION
The cutter/burster module must remain closed.
ATTENTION
! Open the cutter/burster module only when
absolutely necessary, specifically during
maintenance or when solving a problem.
CAUTION It is imperative to close the cutter/burster
module during printer use.
 To open the cutting/bursting module (1), pivot the

module completely in an outward direction.
 To close the cutter/burster module (1), rotate it back

the opposite way; a light click will be heard.
Sept. 14, 2010
User Guide
Figure 1.6
Opening the Cutter/Burster Module
N0C902A Rev. 2
Sept. 14, 2010
User Guide
1.6. PRINTER DESCRIPTION
1.6.1. EXTERIOR FRONT VIEW

The IER 560 COMBO Printer includes:
 A front panel equipped with:
▪ Document ejection slot (4),

▪ Retractable document output tray (3)
▪ Control panel with display (5).
▪ Masking plate to mask the front insertion slot (6)
▪ Front insertion slot
 Power switch (2).
 Protective cover (1).
Sept. 14, 2010
User Guide
1
6
ALARM CHECK DISPLAY RECEPTION
4 T
ON
LIN
E
TES
NU
ET ME
RES ECT
EJ
ER
ENT
+
-
EXIT
3
ON OFF
E
LIN
ON
T
TES
NU
ET ME
RES ECT
EJ
ER
ENT
+
-
EXIT
ON OFF
1 – Protective cover 5 – Control panel with display
2 – Power switch 6 – Masking plate
3 – Document output tray 7 – Front insertion slot
4 – Ejection slot
Figure 1.7
Front View of Printer
N0C902A Rev. 2
Sept. 14, 2010
User Guide
The control panel with display (5) consists of:

 4-line/20-character LCD display (6)
 Four keys:
▪ ONLINE/ENTER key (9), which enables switching
from one mode to another ( Offline /
Online )
▪ TEST / - key (10), which is deactivated in Online
mode
▪ MENU / +key (11), which is deactivated in Online
mode
▪ RESET EJECT/EXIT key (12), which allows warnings
and errors to be acknowledged, or the printer to be
reset
 Four indicators:
▪ ALARM indicator (13)
▪ CHECK DISPLAY indicator (14)
▪ RECEPTION indicator (7)
▪ ONLINE indicator (8)
The activation and behavior of the four indicators reflect
the printer's operational status (see page 50) and the
occurrence of printing errors (see page 43).
 Sound alarm that warns the user of an event.
Sept. 14, 2010
User Guide
5 6
14 7
13 8
12
11 10
5 – Control panel with display 10 – TEST key

6 – Display 11 – MENU key
7 – RECEPTION indicator 12 – RESET key
8 – ONLINE indicator 13 – ALARM indicator
9 – Mode key 14 – CHECK DISPLAY indicator
Figure 1.8
Control Panel
N0C902A Rev. 2
Sept. 14, 2010
User Guide
1.6.2. EXTERIOR REAR VIEW

The rear of the IER 560 COMBO Printer includes:
 Connector panel including:
▪ RS232 serial port (10), (BT: bag tag label printing
applications)
▪ RS232 serial port (11), (BP: boarding pass printing
applications)
▪ USB host port (8), (host system)
▪ RJ45 Ethernet port (9)
 Transport handle (1).
 Cover locking latch (2).
 Paper channel selector with a basic configuration that

offers:
▪ Upper channel: U (3), (BT: Loading of bag tag media)
▪ Mid-upper channel: MU (4), (BT: Loading of bag tag
media)
▪ Mid-lower channel: ML (5), (BP: Loading of boarding
pass media)
▪ Lower channel: L (6), (BP: Loading of boarding pass
media)
 Power connector (7).
Sept. 14, 2010
User Guide
11
10 2
9
3
8 4
7 6 5
1 – Transport handle 7 – Power connector

2 – Locking latch 8 – USB port
3 – Upper channel: U 9 – RJ45 Ethernet port
4 – Mid-upper channel: MU 10 – RS232 serial port (BP)
5 – Mid-lower channel: ML 11 – RS232 serial port (BT)
6 – Lower channel: L
Figure 1.9
Rear View of Printer
N0C902A Rev. 2
Sept. 14, 2010
User Guide
1.6.3. INTERIOR VIEW OF THE PRINTER

Opening the cover provides access to the following
components:
 Paper path, which is mainly comprised of:
▪ Ejector/document holder module (1)

▪ Separator (cutter/burster) module (2)
▪ Printing module (6) with printhead (7)
▪ Channel selector (5), (four channels), with a media
sensor for each channel (4)
 Power supply unit (3)
Sept. 14, 2010
User Guide
7 3
6
4
5 4
Figure 1.10
Interior View of the Printer
N0C902A Rev. 2
Sept. 14, 2010
User Guide
2 CONNECTING THE PRINTER AND POWER-UP

2.1. CONNECTING THE PRINTER
▪ This appliance must be grounded.
! ▪ This product must exclusively be

connected to an electrical circuit that:
WARNING
DANGER - includes a Ground Fault Circuit Interrupter
(GFCI) and is compliant with IEC 364 and
NFC15-100 regulations, and
- conforms to the voltage characteristics
specified by the NF EN 50160 standard.
2.1.1. PROCEDURE FOR CONNECTING THE PRINTER

To connect the printer, simply proceed as follows:
 Connect it to the power source
 Connect it to the data communications system (PC,
network)
Sept. 14, 2010
User Guide
2.1.1.1. Electrical Connection
! Follow the connection steps chronologically.
WARNING
DANGER
 Ensure that the printer power switch is set to

the Off position (0-position).
 Plug the power cord into the power connector
located at the rear of the printer.
 Plug the other end of the power
cord into a power outlet.
Note: The IER 560 printer automatically adapts to the power

voltage used, provided it is within the authorized
voltage range (see user safety guide
IER N0C9SEA, shipped with the printer).
Figure 2.1
Electrical Connection
N0C902A Rev. 2
Sept. 14, 2010
User Guide
2.1.1.2. Data Connection
▪ The use of a data cable provided with a
CAUTION
ATTENTION
! shielded braid is required to comply with the
Class B requirements of FCC Regulations.
▪ Use a shielded RS232 cable fitted with metal-
plated connector hoods.
The cable shield must be connected to the
connector hoods. The length of the cable
must not exceed 15 m (49.2 ft.).
▪ If a USB cable connection is used, its length
must not exceed 5 m (16.4 ft.).
To connect the printer to the host system, use

one of the connection interfaces located at the
rear of the printer:
 RS232 serial port (1) intended for bag tag
(BT) printing applications
 RS232 serial port (2) intended for boarding
pass (BP) printing applications
 USB port (3) enabling connection with the
Host system
 10/100 base T Ethernet port (4)
Sept. 14, 2010
User Guide
1 – RS232 serial port (BT)

2 – RS232 serial port (BP)
3 – 10/100 base T Ethernet port
4 – USB port
Figure 2.2
Connector Panel
N0C902A Rev. 2
Sept. 14, 2010
User Guide
2.2. POWERING UP THE PRINTER
2.2.1. POWERING UP THE PRINTER

 At the front of the printer, set the power switch to the I-
position.
When powering up, the printer begins initialization.
The length of initialization may vary according to its
operational status and the type of application:
 If the media has not been loaded, the printer displays a
message and produces a beeping sound indicating that
the media needs to be loaded.
 If the media is already loaded, the printer is ready
(READY) for printing.
E
LIN
ON
T
TES
NU
ET ME
RES ECT
E J
ER
ENT
+
-
T
EXI
ON / OFF
Figure 2.3
Powering Up the Printer
Sept. 14, 2010
User Guide
2.2.2. POWERING DOWN THE PRINTER

 To power down the printer, set the power switch located
at the front of the printer to the 0-position.
E
LIN
ON
T
TES
NU
ET ME
RES ECT
EJ ER
ENT
+
-
T
EXI
ON / OFF
Figure 2.4
Powering Down the Printer
N0C902A Rev. 2
Sept. 14, 2010
User Guide
3 INSTALLING AND LOADING THE MEDIA

3.1. ATB MEDIA
Note: The installation and loading of blank fanfold or roll type
ATB media is performed in the lower channel (L channel)
and the mid-lower channel (ML channel) of the printer (see
page 22).
IMPORTANT: Use of the motorized stacker does not allow

processing of ATB wallets as they might cause
document jams.
3.1.1. INSTALLATION OF BLANK MEDIA

3.1.1.1. Media Installation Procedure
 Power up the printer. The ONLINE indicator

located on the printer's front panel lights up
(see page 30).
 Install the box(es) of blank media by following
the instructions below:
IMPORTANT: Install the box(es):

▪ parallel to the printer
▪ centered in relation to the insertion slot
▪ with the heat-sensitive side of the media
facing up
Sept. 14, 2010
User Guide
Note: When loading ATB stock, always begin with the lowest
channel. Refer to the channel identification on the printer's
rear panel to locate the channels (see figure
below).
3
2
1
1 – Lower channel: L
2 – Mid-lower channel: ML
3 – Mid-upper channel: MU
4 – Upper channel: U
Figure 3.1
Channel Identification (Rear View of Printer)
N0C902A Rev. 2
Sept. 14, 2010
User Guide
3.1.1.2. Examples of Installation of Blank ATB Media
1 – Stock 1 ATB media (L channel)

2 – Stock 2 ATB media (ML channel)
Figure 3.2
Example 1: Installation of Fanfold ATB Media
Sept. 14, 2010
User Guide
3 – Stock 1 ATB media (L channel)

4 – Stock 2 ATB media (ML channel)
Figure 3.3
Example 2: Installation of Fanfold and Roll Type ATB Media
N0C902A Rev. 2
Sept. 14, 2010
User Guide
3.1.2. LOADING OF BLANK ATB MEDIA INTO THE PRINTER

 Load the leading document from stock 1 (1) into
the lower channel (L channel).
1 – Leading document from stock 1
Figure 3.4
Loading of Stock 1 Media into the Lower Channel (L Channel)
Note: Upon its insertion into the channel, the coupon is pulled in
and automatically positioned in the printer, according to the
program parameters and the type of separation mark
present on the media.
Sept. 14, 2010
User Guide
 Next, load the leading document from stock 2 (2) into the
mid-lower channel (ML channel).
2 – Leading Document from Stock 2 ( Fanfold or Roll Media)
Figure 3.5
Loading of Stock 2 Media into the Mid-Lower Channel (ML CHANNEL)
N0C902A Rev. 2
Sept. 14, 2010
User Guide
3.2. BAG TAG MEDIA

Note: The installation and loading of blank roll type bag tag
media is performed in the mid-upper channel (MU
channel) and the upper channel (U channel) of the printer
(see page 22).
3.2.1. INSTALLATION OF BLANK MEDIA

3.2.1.1. Media Installation Procedure
 Follow the instructions below to install and

position the blank media roll(s):
IMPORTANT: Install the roll(s):

▪ parallel to the printer
▪ centered in relation to the insertion slot
▪ with the heat-sensitive side of the media
facing up
Sept. 14, 2010
User Guide
3.2.1.2. Example of Installation of Blank Bag tag Media
1 – Stock 3 bag tag media (MU channel)

2 – Stock 4 bag tag media (U channel)
Figure 3.6
Installation of Roll Media
Note: The blank bag tag media may be of the roll type and/or the
fanfold type for stocks 3 and 4.
N0C902A Rev. 2
Sept. 14, 2010
User Guide
3.2.2. LOADING OF BLANK BAG TAG MEDIA INTO THE PRINTER

 Load the leading document of the stock 3 (1) roll or
fanfold media into the mid-lower channel (ML channel).
1 – Leading document of stock 3 roll media
Figure 3.7
Loading of Stock 3 Media into the Mid-Upper Channel (MU Channel)
Note: Upon its insertion into the channel, the media is pulled in
and automatically positioned in the printer, according to the
program parameters and the type of separation mark
present on the media.
Sept. 14, 2010
User Guide
 Load the leading document of the stock 4 (2) roll or

fanfold media into the upper channel (U channel).
2 – Leading document from stock 4 media
Figure 3.8
Loading of Stock 4 Media into the Upper Channel (U Channel)
N0C902A Rev. 2
Sept. 14, 2010
User Guide
3.3. MEDIA REMOVAL
3.3.1. PROCEDURE
To remove the media from the printer, grasp the media strip
and simply pull it towards the rear of the printer.
IMPORTANT: To do this, you do not have to open the cover, nor

perform any action inside the printer.
Figure 3.9
Media Removal
Sept. 14, 2010
User Guide
4 PRINTER OPERATION
4.1. INDICATOR AND KEY FUNCTIONS
4.1.1. MEANING OF THE INDICATOR BEHAVIOR

The behavior of the printer's four control panel indicators
indicates the printer's operational status and the errors that
may occur during printing.
Illustration of possible printer indicator states:
: Indicator off
: Indicator steadily lit
: Indicator slowly blinking
: Indicator rapidly blinking
N0C902A Rev. 2
Sept. 14, 2010
User Guide
Assigned Meaning of Indicator Behavior:
Indicator State Cause Remedy

Check
Alarm Reception Online
Display
Printer powered
-
down
Printer initialization
following power-up
(Alarm + Reception
indicators and -
Check Display +
Online indicators
blinking alternately)
Printer powered up,

-
online (READY)
Printer powered up,

transaction in -
progress
Note: In addition to the indicator light signals, the sound alarm is

activated whenever an error or warning situation occurs on
the printer. There are two types of sound signals:
 A short (5 seconds) beeping sound signal indicates that a

minor error has occurred (e.g. printer out of paper).
 A continuous beeping sound signal warns the user of a
technical error (e.g. paper jam).
Sept. 14, 2010
User Guide
4.1.2. CONTROL PANEL KEY FUNCTIONS

▪ When in Online mode, only the following two keys are
active and can be used to respond to the indicator signals:
ONLINE  Allows switching from online to offline

Key mode (and vice versa).
RESET/  Allows the user to acknowledge an

EJECT error or warning situation, indicated by
Key a sound alarm (pressing the key stops
the alarm).
In the event of a technical error,
pressing the key causes the built-in
automatic error compensation feature
to be activated.
▪ When in Offline mode, only the TEST key can be used to:
TEST  Initiate a test document selection.

Key
N0C902A Rev. 2
Sept. 14, 2010
User Guide
4.2. DOCUMENT PRINTING

Preliminary Steps: Before using the printer, perform the
following checks:
 Printer connected to the power

source and the host system, see
page 26.
 Printer powered up, see page 30.
 Consumables loaded into the printer,
see page 32.
 If necessary, refer to the paragraph
describing printer functions, see
page 43.
4.2.1. PROCEDURE FOR PRINTING DOCUMENTS

 Set the printer to Online mode by pressing the ONLINE
key; the Online indicator will be steadily lit and a message
will appear on the display:
560 READY
Revision8xxxx–1.xx
S / N: X X X X X X X
 Send a print command from the host system to the

printer.
The Reception indicator blinks slowly until the document
is printed; then, only the Online indicator remains lit.
 At the end of printing, the document is automatically
separated (cutting or bursting method - depending on the
size and type of media used) and is then presented to the
user.
Note: Only previously cut long documents (bag tags) are held
back in the output slot until they are removed. To retrieve
such a document from the holder, simply pull it towards you.
Sept. 14, 2010
User Guide
1 – ATB documents (Boarding Pass - BP)

2 – Output tray
3 – Long document (Bag Tag - BT)
Figure 4.1
Delivery of Various Size Documents at the Output Slot
N0C902A Rev. 2
Sept. 14, 2010
User Guide
5 USER LEVEL TROUBLESHOOTING

5.1. OPERATING FAULTS
An operating fault occurring in the printer generates, in most cases,
the activation of indicators and of a sound signal.
NOTE: A beeping sound alarm lasting 5 seconds indicates a minor

error, whereas a continuous beeping sound (or one that lasts
10 seconds) indicates a technical error.
5.1.1. WHEN POWERING UP, THE PRINTER DOES NOT START UP

Note: If necessary, to facilitate access to the rear of the printer,
unload the paper, see page 42.
 Power down the printer (set the power switch to the 0-

position).
 Check the presence of power at the power source with
another electrical appliance.
 Check the connection of the power cable to the printer
connector and to the power source.
 Restart the printer (set the power switch to the I-position).
 Wait for the printer to initialize and then ensure that the
Online indicator is steadily lit.
If, after all these steps, the printer still fails to start up, call
the help desk.
Sept. 14, 2010
User Guide
5.1.2. THE PRINTER DOES NOT RECEIVE PRINT DATA

Note: If necessary, to facilitate access to the rear of the printer,
unload the paper, see page 42.
 Power down the printer (set the power switch to the 0-

position).
 Check the connection of the data cable to the printer
connector and to the IT system (computer, network, hub,
etc.).
 Restart the printer (set the power switch to the I-position)
and check that the Online indicator is steadily lit.
Note: If necessary, reload the printer with paper, see page 32.
 Send a print command from the host system; the printer

should execute the requested printing.
If all these steps are not effective, call the help desk.
5.1.3. THE PAPER IS NOT FEEDING

 Try to target the problem by reading the message on the
printer's control panel display.
 Unload the paper and then reload it; this will allow the
paper path to reinitialize.
 Ensure that no paper chaff remains in the paper path and
is preventing the feeding of documents.
If, after all these steps, the problem persists, call the help
desk.
N0C902A Rev. 2
Sept. 14, 2010
User Guide
5.1.4. POOR PRINT QUALITY

Several reasons may cause poor print quality:
▪ Dirty print mechanism

▪ Print parameter settings do not correspond to the type of
media used
▪ Faulty part(s)
Regardless of what it is, this type of operating malfunction

requires help desk assistance.
5.1.5. FREQUENT ERROR SIGNALS
IMPORTANT: Once an error is resolved, press the RESET/EJECT

key in order to reinitialize the printer and to
acknowledge the error.
Review of the possible printer indicator states:
: Indicator off
: Indicator steadily lit
: Indicator slowly blinking
: Indicator rapidly blinking
Sept. 14, 2010
User Guide
Overview of Indicator Behavior and Printer Messages:
Message and
Cause Remedy
Indicator States
Check
Display
- Load paper
560 READY in the printer
BP1 BP 2 BP3 BT (see page 32).
empty One of the four
stocks is empty - Press the
RESET/EJECT key
S/N: XXXXXXX
- Unload, then
BAD PAPER DETECTION reload the paper
Please reload (see page 42 and
paper bin Paper detection
page 32).
S/N: XXXXXXX error
- Press the
RESET/EJECT key
- Load paper
OUT OF REQUESTED (see page 32).
PAPER
Requested
Please load media
stock is empty
- Load paper
WARNING
(see page 32).
OUT OF PAPER
ERR5Oxx Paper stock
empty (thus
printing rejected
or interrupted)
N0C902A Rev. 2
Sept. 14, 2010
User Guide
Message and
Cause Remedy
Indicator States
Check
Display
- Clear the paper jam

COUPON JAM [X] in the printer.
Please correct and
then press “RESET” - Press the
S/N: XXXXXXX Paper jam RESET/EJECT key
- Close the
CUTTER OPEN cutter/burster
Please close module (see
cutter module Cutter/burster page 16).
S/N: XXXXXXX module open
- Press the
RESET/EJECT key
- Close the cover

COVER OPEN (see page 14).
Please close cover
- Press the
Cover open - RESET/EJECT key
S/N: XXXXXXX
- Check the
560 READY
connection
Link down
Data of the data cable
transmission (see page 28).
S/N: XXXXXXX
error (no - Resend the
connection with computer
the host system) command.
- Press the
RESET/EJECT key
Sept. 14, 2010
User Guide
5.2. CLEARING A DOCUMENT JAM

Preliminary Steps: In order to effectively clear a jam, refer to
the following sections:
 Indicator and Key Functions, see

page 43.
 Frequent Error Signals, see page 50.
5.2.1. PROCEDURE FOR CLEARING A DOCUMENT JAM

 Unload the paper from the printer
 Open the printer cover in order to locate the jam, see
page 14.
 Clear the jam in the area(s) concerned.
 Close the printer cover, see page 14.
 Reload the printer with paper and press the
RESET/EJECT key in order to reinitialize the printer and
acknowledge the error, see page 32.
Note: If necessary, rotate the cutter/burster module in order to

facilitate access to the paper path; the cutter/burster module
being open, the entire paper path is accessible (see page
16).
N0C902A Rev. 2
Sept. 14, 2010
User Guide
6 PRINTER MAINTENANCE
6.1. PERIODIC MAINTENANCE RECOMMENDATIONS
Schedule: Every 2 weeks or after 2,000 m (6,562 ft.) of
printing.
Total Estimated Time: 15 min.
Necessary Tools/Products: IER cleaning kit, P/N S32129A
Before starting to clean the printer:
! -
-
unload the paper from the printer,
power down the printer,
WARNING -
DANGER disconnect the printer from the power source,
- disconnect the data cable.
6.1.1. MAINTENANCE SCHEDULE

For optimum printer performance, under normal operating
conditions, IER recommends periodic maintenance be
carried out every 2 weeks or after printing of 2,000 m
(6,562 ft.) of media.
IMPORTANT: The frequency of periodic maintenance must be

adapted to the particular printer environment and
operating conditions (dusty surroundings, media
quality, throughput, etc.).
IER recommends that you use the IER cleaning kit, P/N
S32129A, follow the instructions in the kit, and apply the
procedures described in this document.
IER disclaims all liability for incidents arising
ATTENTION
! from failure to follow its recommendations
regarding service intervals, products and
procedures.
CAUTION
Sept. 14, 2010
User Guide
6.2. PROCEDURES PRIOR TO PERIODIC MAINTENANCE
6.2.1. GENERAL DUSTING
To perform this, IER recommends that only the air
!
can provided in the kit be used since its gas has
been tested and approved as non-flammable and
non-explosive. IER disclaims all liability for
DANGER
WARNING incidents arising from the use of another product.
DO NOT USE THE AIR CAN WHEN THERE IS
ONLY LITTLE AIR LEFT; THE CAN CONTAINS
MOSTLY PROPELLANT, WHICH IS HIGHLY
FLAMMABLE.
Follow the safety precautions on the can as well as those

indicated above when using the air can supplied in the
cleaning kit to remove paper chaff and to perform a general
dusting of the printer by directing the air flow (see Figure 6.1
and Figure 6.2):
▪ Arrow #1 inside the media insertion channels,
toward the media sensors
▪ Arrow #2 toward the different sensors located on
the cutter/burster module: the oscillating
synchronization sensor, the blade position
sensor and the paper output sensor
▪ Arrow #3 to the cutter blade and counter blade, as
well as to the internal parts of the
cutter/burster module
▪ Arrow #4 under the paper guide and the print
mechanism
▪ Arrow #5 above and under the platen
▪ Arrow #6 inside the ejection/document holder

module
▪ Arrow #7 into the paper output slot of the front
panel
N0C902A Rev. 2
Sept. 14, 2010
User Guide
Figure 6.1
General Dusting of the Printer
Sept. 14, 2010
User Guide
Figure 6.2
General Dusting of the Printer (continued)
N0C902A Rev. 2
Sept. 14, 2010
User Guide
6.2.2. CLEANING THE PRINTHEAD AND THE PLATEN
The printhead is a sensitive electronic component,

therefore:
▪ Before handling it, put on an anti-static wrist
strap.
! ▪
▪
Avoid any shock to the printhead.
Do not use tools that could damage the
DANGER
printhead.
▪ Do not touch the line of printhead heating
elements.
Use the products in the IER cleaning kit and follow the
enclosed instructions:
 Rotate the cutter/burster module to facilitate access to the
printhead, see page 17.
 Using a soft, lint-free cloth lightly moistened with the
recommended cleaning product, clean the entire platen
surface (2). To accomplish this, manually turn the platen
(2) so as to ensure its complete cleanliness.
 Using alcohol-filled foam swabs, clean the whole surface
of the printhead heating elements (1).
Sept. 14, 2010
User Guide
Figure 6.3
Cleaning the Printhead and the Platen
N0C902A Rev. 2
Sept. 14, 2010
User Guide
6.3. RETURNING THE PRINTER TO OPERATING

CONDITION AFTER PERIODIC MAINTENANCE
6.3.1. PROCEDURE TO FOLLOW PRIOR TO OPERATING THE

PRINTER
After performing the periodic maintenance operations:
 Allow the printer cleaning product to dry.
 Rotate the cutter/burster module into its original position,
see page 16.
 Close the printer cover, see page 14.
 Connect the data cable and power cable, see page 26.
 Power up the printer, see page 30.
 Load the printer with paper, see page 32.
 Print a document and check the print quality, see
page 46.
Sept. 14, 2010

Ier 560 Combo: Printer

Hochgeladen von

Dokumentinformationen

Originaltitel

Copyright

Verfügbare Formate

Dieses Dokument teilen

Dokument teilen oder einbetten

Freigabeoptionen

Stufen Sie dieses Dokument als nützlich ein?

Sind diese Inhalte unangemessen?

Copyright:

Verfügbare Formate

Ier 560 Combo: Printer

Hochgeladen von

Copyright:

Verfügbare Formate

IER 560 COMBO

IER SIEGE - HEADQUARTERS

IER DANS LE MONDE - IER WORLDWIDE

CHINA UNITED ARAB EMIRATES

IER Shanghai IER Dubai

GERMANY UNITED KINGDOM

IER GmbH IER Ltd

SINGAPORE UNITED STATES

IER PTE Ltd IER Inc. Addison

THIS PRODUCT COMES WITH A LITHIUM BATTERY.

DANGER OF EXPLOSION IF BATTERY IS INCORRECTLY

THIS APPLIANCE MUST BE GROUNDED.

This document contains proprietary information of IER. It may not be reproduced or

Translated from French - IER Documentation Department

In compliance with the European Directive 2002/96/CE relative to the management

The end owner of this product is responsible for either:

 Transferring the product to an authorized treatment facility where the

2 CONNECTING THE PRINTER AND POWER-UP ....................................... 26

3 INSTALLING AND LOADING THE MEDIA ................................................. 32

4 PRINTER OPERATION ............................................................................... 43

5 USER LEVEL TROUBLESHOOTING ......................................................... 48

6 PRINTER MAINTENANCE .......................................................................... 54

IMPORTANT: Keep the packaging carton and the foam protection

1.2. INTRODUCTION TO THE PRINTER

Continuous feeding of blank boarding pass (ATB1) or bag tag media

Due to the four configurable paper-feeding channels, printing a

The IER 560 COMBO Printer automatically verifies the document

The printer is also equipped with a document ejection/document

The printer may be equipped with optional accessories to increase

Moreover, control and/or read options may be added to the printer:

1.3. PRINTER DIMENSIONS

Note: In the event of a problem (paper jam), or printer

1.4. OPENING AND CLOSING THE PRINTER COVER

The printer cover must remain closed.

 To close the cover, rotate it back the opposite way; the

1.5. OPENING AND CLOSING THE CUTTER/BURSTER

The cutter/burster module must remain closed.

 To open the cutting/bursting module (1), pivot the

 To close the cutter/burster module (1), rotate it back

1.6. PRINTER DESCRIPTION

1.6.1. EXTERIOR FRONT VIEW

▪ Document ejection slot (4),

 Power switch (2).

 Protective cover (1).

ALARM CHECK DISPLAY RECEPTION

ALARM CHECK DISPLAY RECEPTION

1 – Protective cover 5 – Control panel with display

2 – Power switch 6 – Masking plate

3 – Document output tray 7 – Front insertion slot

The control panel with display (5) consists of:

 Sound alarm that warns the user of an event.

5 – Control panel with display 10 – TEST key

1.6.2. EXTERIOR REAR VIEW

 Transport handle (1).

 Cover locking latch (2).

 Paper channel selector with a basic configuration that

1 – Transport handle 7 – Power connector

1.6.3. INTERIOR VIEW OF THE PRINTER

▪ Ejector/document holder module (1)

2 CONNECTING THE PRINTER AND POWER-UP

▪ This appliance must be grounded.

! ▪ This product must exclusively be

2.1.1. PROCEDURE FOR CONNECTING THE PRINTER