Technology Excellence | IT KPIs

…..(Type: headline that outlines key performance)

ACTUAL ACTUAL ACTUAL ACTUAL ACTUAL ACTUAL ACTUAL ACTUAL ACTUAL ACTUAL TARGET ACTUAL Var KPI FORECAST TARGET

Jan19 Feb19 Mar19 Apr19 May19 Jun19 Jul19 Aug19 Sep19 Oct19 Nov19 Nov19 % Dec19 EOY
Overall
0.0% Charging availability for voice & data (%age)
0.0% Recharge success rate (%age)
0.0% Mediation delivery times (min)
0.0% Charging system Balance Enquiry turnaround time (sec)
0.0% Huawei SDP APIs - API Response time - ( sec)
0.0% CRM - API Response time - (sec)
0.0% Backup with full integrity check on Class A Apps (%age)
0.0% Service Usage Notification delivery success rate (%age)
0.0% SMS Delivery Success Rate- P2P delivery rate (%age)
0.0% SMS Delivery Success Rate- A2P delivery rate (%age)
0.0% SMS Delivery Success Rate- P2A delivery rate (%age)
0.0% Overall USSD session success rate (%age)
0.0% Billing Accuracy (%age)
0.0% Revenue Reports (hrs)
0.0% SIM Activation (Average in min)
0.0% SIM Activation (% done in less than 5 minutes)
0.0% Time to Activate Data Bundle (Average in sec)
0.0% Time to Activate Data Bundle (% done in less than 3 seconds)
0.0% Recharge transaction time (Average in Seconds)
0.0% myMTN API response times (Average in Seconds)
0.0% Mobile Money Service availability

Incident Type P0 P1 P2 P3 P4
#Network incidents
Incidences within SLA %
Technology Excellence | Network KPIs
…..(Type: headline that outlines key performance)

ACTUAL ACTUAL ACTUAL ACTUAL ACTUAL ACTUAL ACTUAL ACTUAL ACTUAL ACTUAL TARGET ACTUAL Var KPI FORECAST TARGET Var
Jan19 Feb19 Mar19 Apr19 May19 Jun19 Jul19 Aug19 Sep19 Oct19 Nov19 Nov19 % Dec19 EOY %
Overall
65.00% 52.60% 45.30% 37.60% 7.60% 2.90% 0.0% Network NPS 0.0%
70.38 70.38 70.38 70.38 70.38 70.38 0.0% 2G Population Coverage 78.38 78.38 0.0%
55.47 55.47 55.47 55.47 56.77 57.11 0.0% 3G Population Coverage 61.29 61.29 0.0%
42.19 42.19 42.19 42.19 42.68 42.91 0.0% 4G Population Coverage 42.25 42.25 0.0%

Voice
95.44 95.63 95.09 93.74 95.21 95.78 0.0% 2G - Availability % 98.70 98.70 0.0%
30.31 39.52 36.86 38.45 26.77 46.64 0.0% % cell meeting target 85.00 85.00 0.0%
93.41 92.62 92.76 94.24 95.58 95.87 0.0% 3G - Availability % 99.00 99.00 0.0%
38.62 35.32 41.75 33.67 30.09 45.48 0.0% % cell meeting target 90.00 90.00 0.0%
98.51 98.22 97.26 97.87 97.90 97.21 0.0% 4G - Availability % 99.20 99.20 0.0%
71.66 48.33 60.42 57.92 57.50 48.75 0.0% % cell meeting target 95.00 95.00 0.0%
95.18 95.39 96.27 95.46 92.26 97.75 0.0% 2G - CSSR % 99.00 99.00 0.0%
96.67 96.47 97.10 96.91 98.25 96.83 0.0% 3G - CSSR % 99.00 99.00 0.0%
1.29 1.12 0.97 0.81 0.82 0.91 0.0% 2G - Drop Call Ratio % 0.80 0.80 0.0%
47.97 55.71 63.73 74.52 72.34 66.82 0.0% % cell meeting target 85.00 85.00 0.0%
33.53 26.19 19.74 13.38 13.04 15.55 0.0% % cell DCR>1.5% 0.0%
1.29 1.12 1.04 1.09 1.11 0.80 0.0% 3G - Drop Call Ratio % 0.55 0.55 0.0%
31.14 35.49 40.10 33.16 40.47 52.73 0.0% % cell meeting target 85.00 85.00 0.0%
35.79 32.98 31.28 36.23 32.23 24.91 0.0% % cell DCR>1.5% 0.0%
4.23 3.81 4.21 3.76 3.48 3.48 0.0% Voice Traffic - 2G (MErl) 6.37 79.43 7305.1%
0.69 0.61 0.70 0.61 0.56 0.62 0.0% Voice Traffic - 3G (MErl) 2.48 17.92 1543.6%
26.21 27.15 28.48 27.56 30.59 32.32 0.0% 2G Headroom (%) 20.00 20.00 0.0%
40.99 40.95 36.72 36.71 45.90 24.72 0.0% 3G Headroom (%) 20.00 20.00 0.0%
N/A N/A N/A N/A N/A N/A 0.0% 4G Headroom (%) N/A N/A #VALUE!

Data
17.25 17.26 19.01 17.09 19.13 21.63 0.0% Data Volume - 2G (TB) 13.81 163.96 1087.2%
362.75 341.73 392.20 334.16 418.25 439.32 0.0% Data Volume - 3G (TB) 345.27 4,366.09 1164.5%
244.83 240.19 285.15 307.33 313.62 373.94 0.0% Data Volume - 4G (TB) 331.46 3,084.88 830.7%
37.45 37.11 35.73 38.32 36.88 37.27 0.0% 2G Headroom (%) 20.00 20.00 0.0%
40.99 40.95 36.72 36.71 45.90 24.72 0.0% 3G Headroom (%) 20.00 20.00 0.0%
35.67 34.22 31.20 30.09 29.96 23.00 0.0% 4G Headroom (%) 20.00 20.00 0.0%
0.18 0.17 0.19 0.20 0.20 0.19 0.0% 3G Throughput UL (Mbps) 1.00 1.00 0.0%
0.97 0.99 1.04 1.03 1.03 1.16 0.0% 3G Throughput DL (Mbps) 0.10 0.10 0.0%
70.43 73.12 77.78 70.24 77.00 93.19 0.0% % cell meeting target 85.00 85.00 0.0%
0.52 0.56 0.59 0.58 0.57 0.46 0.0% 4G Throughput UL (Mbps) 0.3 0.3 0.0%
3.87 3.87 3.86 3.57 3.36 2.84 0.0% 4G Throughput DL (Mbps) 3.00 3.00 0.0%
88.28 88.28 86.19 86.19 84.98 80.26 0.0% % cell meeting target 92.00 92.00 0.0%

Incident Type P0 P1 P2 P3 P4

#Network incidents

Incidences within
SLA %
Drive Test : Data Performance – Top 4 cities Upload/Download

City 1 City 2

Download Speed (Kbps) Upload Speed (Kbps) Download Speed (Kbps) Upload Speed (Kbps)
30,000 25,000 35,000 20,000
25,000 30,000
20,000 16,000
25,000
20,000
15,000 20,000 12,000
15,000
10,000 15,000 8,000
10,000 10,000
5,000 5,000 4,000
5,000
- - - -
/A /A /A /A 19 -1
9 /A /A /A /A 19 -1
9 /A /A /A /A 19 -1
9 /A /A /A /A 19 -1
9
#N #N #N #N L- ua #N #N #N #N L- ua #N #N #N #N L- ua #N #N #N #N L- ua
FA Q FA Q FA Q FA Q

MTN ORANGE Row 41 Row 42 MTN ORANGE Row 41 Row 42 MTN ORANGE Row 49 Row 50 MTN ORANGE Row 49 Row 50

City 3 City 4

Download Speed (Kbps) Upload Speed (Kbps) Download Speed (Kbps) Upload Speed (Kbps)
25,000 25,000 30,000 25,000

20,000 20,000 25,000 20,000

20,000
15,000 15,000 15,000
15,000
10,000 10,000 10,000
10,000
5,000 5,000 5,000 5,000

- - - -
/A /A /A /A 19 -1
9 /A /A /A /A 19 -1
9 /A /A /A /A -1
9
-1
9 /A /A /A /A 19 -1
9
#N #N #N #N L- ua #N #N #N #N L- ua #N #N #N #N L ua #N #N #N #N L- ua
FA Q FA Q FA Q FA Q

MTN ORANGE Row 56 Row 57 MTN ORANGE Row 56 Row 57 MTN ORANGE Row 63 Row 64 MTN ORANGE Row 63 Row 64

Results must be from actual drive test and not OOKLA

Speed test (Avg Download Speed) -Sinkor Speed test (Avg Upload Speed) -Sinkor
#N/A #N/A #N/A #N/A FAL-19 Qua-19 #N/A #N/A #N/A #N/A FAL-19 Qua-19
MTN 16,427 15,192 20,507 23,586 - 19,762 MTN 11,370 13,678 17,591 14,467 - 15,245
ORANGE 28,010 22,600 24,158 23,268 - 23,342 ORANGE 10,094 10,751 18,673 20,725 - 16,717

Speed test (Avg Download Speed) -Central Monrovia Speed test (Avg Upload Speed) -Central Monrovia
#N/A #N/A #N/A #N/A FAL-19 Qua-19 #N/A #N/A #N/A #N/A FAL-19 Qua-19
MTN 11,135 13,660 17,588 10,525 - 13,924 MTN 1,926 6,930 5,015 4,420 - 7,443
ORANGE 16,079 28,903 15,649 23,387 - 22,646 ORANGE 13,350 10,190 7,459 18,779 - 12,143

Speed test (Avg Download Speed) -Free Port Speed test (Avg Upload Speed) -Free Port
#N/A #N/A #N/A #N/A FAL-19 Qua-19 #N/A #N/A #N/A #N/A FAL-19 Qua-19
MTN 13,881 10,619 16,180 13,353 - 13,384 MTN 8,780 7,908 6,836 9,646 - 7,651
ORANGE 17,023 18,489 20,325 17,700 - 18,838 ORANGE 16,773 12,394 19,168 9,924 - 13,829

Speed test (Avg Download Speed) -Congo Town Speed test (Avg Upload Speed) -Congo Town
#N/A #N/A #N/A #N/A FAL-19 Qua-19 #N/A #N/A #N/A #N/A FAL-19 Qua-19
MTN 19,790 15,069 24,436 28,099 - 22,535 MTN 10,456 21,893 19,241 16,868 - 19,334
ORANGE 26,861 26,286 24,690 25,524 - 25,500 ORANGE 21,654 6,387 14,767 14,922 - 12,025
Technology excellence | Data speed (Download/Upload) vs competition
…..(Type: headline that outlines key performance)

Ookla_Download Speed Test (Mbps) Ookla_Upload Speed Test (Mbps)

30 16

14
25
12
20
10

15 8

6
10
4
5
2

0 0
#N/A #N/A #N/A #N/A FAL-19 #N/AQua-19 #N/A #N/A #N/A FAL-19 Qua-19

MTN ORANGE Row 42 Row 43 MTN ORANGE Row 49 Row 50

COMMENTS

<Insert commentary relevant to key movements in the current month where applicable>

Ookla_Download Speed Test (Mbps

#N/A #N/A #N/A #N/A FAL-19 Qua-19
MTN 9.04 12.21 10.38 11.97 0 13.63
ORANGE 27.98 22.41 21.58 25.05 0 22.68

Ookla_Upload Speed Test (Mbps

#N/A #N/A #N/A #N/A FAL-19 Qua-19
MTN 4.67 5.89 5.08 6.66 0 7.16
ORANGE 14.53 14.13 14.46 14.38 0 13.89
CAPEX Status Report (LC’000)
…..(Type: headline that outlines key performance)

CAPEX spent report

Purchase order Issued WIP Capitalized Capex Inventory Inventory

YTD Current
CPU YTD Current Month YTD Current Month YTD Current Month mMonth YTD Mar 2018
Budget Actual % Act/Bud Actual Budget Actual % Act/Bud YoY 17% Budget Actual
NWG $ 4,898,647 ### 100.74% $ 4,898,647 ### 34.5%
ITSS $ 5,115,421 ### 84.38% $ 4,765,862 ### 8.3%
FAC/SUP $ - $ - 0.00% $ - $ - 0.0%
Total $ 10,014,068 ### 88.3% $ 9,664,509 ### 20.2%

Network Rollout and Expansion

QTD YTD
ACTUAL BUDGET BUD Actual YOY ACTUAL QoQ ACTUAL BUDGET BUD ACTUAL YOY
KPI
Prior Year Prior Year
Current Quarter Current Quarter Var Var Prior Quarter Var Current Month Current Month Var Var
Quarter Month

- 256 - - #2G Sites #NEED_REFRESH 256 #VALUE!

- 226 - - #3G Sites: - 226 -226
136 173 #U900 173 173 0
150 159 #U2100 159 159 0
- 77 - - #4G Sites #NEED_REFRESH 77 #VALUE!
56 94 #FTTS 94 94 0
0 0 #FTTH 0 0 0
0 0 Fibre Long-haul KM 0 0 0
242 243 #SRAN 243 243 0
- 256 - - #Physical Sites #NEED_REFRESH 256 #VALUE!
- 163 - - #Hybrid Power sites #NEED_REFRESH 163 #VALUE!
0 0 #E/V Band links 0 0 0
379 392 #MW Access links 392 392 0

COMMENTS

<Insert commentary relevant to key movements in the current month where applicable>