LADIGONDA RAJASEKHAR GOUD

(M): +918309361022|
rajasekhar70434@gmail.com
HYDERABAD,
INDIA.

Carrier Summary:
A technology adaptable and innovation oriented Support Engineer, seeking a challenging career where
knowledge and solution –oriented skills may significantly contribute to the organization‘s development
and progress with 24 months of Experience of Networks and system

Technical Skills:

Protocols & Configuration: EIGRP, RIP, IPv4 /IPv6, Cisco routers, etc..

Network Services: SSH, VPN, HOSTS, TCP/IP

Ticketing tools: Service Now (SNOW), Zendex

Programming Skills: C, C++, Python and SQL

Education and Certification:

Bsc in Computer Science

Rayalaseema University- Duration 2014-17, Percentage-72%

ITIL (Information Technology Infrastructure Library)

Internal Certified in TCS

Achievements & Awards

1. Quick Learner Award – January, 2019 @ TCS
2. Business Quiz Award – November, 2017 @ Universal college
Experience:

Support Engineer – since Nov 2018- till now

TATA Consultancy Services (TCS) India Pvt Ltd - Hyderabad
Client: PepsiCo- Global support

● Worked as Network support Engineer.

● Worked on Network Proactive and Reactive alerts.
● Resolved the tickets as per SOP & Knowledge Articles.
● Configuration, Troubleshooting of Cisco routers & switches.
● Network Protocol used as BGP, OSPF, VLAN, IPv6, IPv4, ACL and SNMP server.
● Provided Technical support for always Network up.
● Used Citrix, Remote Desktop for servers and Putty Softwares.
● Provided support to concerned teams for the immediate restoration of site/link and ERT for
Customer communication, share the “Reason for Outage “with NOC Team/ upper management
● Created PE (Plan Event) and taking approval from Change management Team/Upper management
team.

Interpersonal Skills:
● Excellent Communication Skills
● Quick Learner
● Great team Player
● Can do / Will do attitude
● Taking Ownership of the problem
● Proactive attitude to work

Personal Information:
● Nationality : Indian
● Date of birth : 16-05-1997
● Languages known : English, Kannada and Telugu
● Pan card : AYZPL6603P

Declaration:
I hereby declare that the above information furnished is true to the best of my knowledge and behalf.

L RAJASEKHAR GOUD