Beruflich Dokumente
Kultur Dokumente
By Reason Chivaka
operations. The emphasis is on ensuring that, things are being done properly at every
improving patient care from the point of entry right through to the point of exist. The
level of the organisation. According to Hall (2006), the patient's journey from the
point they enter the healthcare system to the point of discharge is like a pipe line, the
However, it is important to stress that, quality initiatives should be from the hospital's
top management and should be part of the hospital's strategic objectives. According
to Dalley et al (1990), the role of operations personnel is to turn those initiatives into
reality through designing and implementation of executable plans. The role of staff at
the service delivery level, is critical to the contribution of quality to the hospital's
strategic objectives. The hospital's main objectives should be, provision of quality
patient care, minimising clinical errors, ensuring patient safety and reducing waiting
times . At ward level managers are responsible for designing operational plans that
focus on quality patient care detailing what needs to be done to achieve this.
Managers should communicate to staff the operational objectives to be met and staff
1
are give them the opportunity to discuss the quality initiatives and what they think
a major impact on the final outcome. If staff perception is that, there is lack of
commitment, then that will have a negative effect on the desired and actual outcome
of quality initiatives (Armstrong: 2006). The attitude of staff will be, why bother
when managers do not pay attention to what we do or accommodate our views. Such
attitudes renders the whole quality performance process ineffective and a waste of
1990)
performance process will produce flourishing results ( Bacal: 1998). This is because
-Resources Availability
of staff shortages, yet adequate staffing is critical for the provision of quality patient
2
care and meeting hospitals major objectives. Ronen et al (2006) said that, reducing
waiting times and lists for patients requires more personnel and equipment.
-Management Commitment
hospitals will remain a distant reality. Management should lead and support
-Communication
objectives and departmental operational objectives. Staff should be given all the
information necessary for them to understand what needs to be achieved, the tools
-Coordination
among the various organs of the hospital and that will erode the quality of patient
care.
Conclusion
References
Health Services Organisations: John Wiley and Sons Inc: San Francisco