Dear Hiring Manager,

As a highly skilled UC Engineer, I read your posting for this with interest. My
experience aligns well with the qualifications you are seeking, in particular my
role as a Lead UC, and I am certain I would make a valuable addition to your
organisation.

With more than 13 years’ experience as a Engineer, I am adept in Contact Center

design, project management, and customer coordination. Moreover, while my on-the-
job experience has afforded me a well-rounded skill set, including first-rate
organisational and communication skills, I excel at:

Implement & Support UCCE plus UCCX

ICM and CVP Scripting, Troubleshooting VXML Gateways and Browser Issues
Finesse Deployment, Troubleshooting
Colabrio Cisco AQM integration and Troubleshooting
Cisco UC new offices on-boarding, migrations, Managing Cisco Gateways
Incident Management, Change Management

In addition to my experience and personal qualities, I have a solid educational

foundation and a passion for Cisco CC design. I am extremely enthusiastic about
Diverse Lynx and would welcome the opportunity to contribute to your success by
ensuring you have exceed customer expectations.

Please review my attached resume for additional details regarding my expertise and
career achievements. I will follow up to request an appointment to discuss how my
experience and background meet your needs.

Thank you for your time and consideration.

Sincerely,

Mandeep