10/12/2017 Canon PIXMA MG3170 - PrinterThinker

Printer Thinker
Basic printer help

Canon PIXMA MG3170

By: Printer Thinker - 07 June 2014

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Canon MG3170 - Printer LEDs

A B LED light denotes that the black ink cartridge is running low.

A C LED light denotes that the colour ink cartridge is running low.

If the alarm light is on (lightning bolt in a triangle) it should be accompanied by

an error code.

Canon MG3170 - Error Codes

If the printer displays an error message, the following information should help
to diagnose the problem.

The led screen on the printer will ash a letter E and will then be followed by
two numbers:

Error Description

Error E02 The machine is out of paper or will not feed.

Error E03 Paper jam or output tray is closed.

Error E04 The Cartridge cannot be recognised.

Error E05 The Cartridge cannot be recognised.

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Error Description

Error E07 Cartridge is not installed in the correct position.

Error E08 Ink absorber is almost full.

Error E13 The remaining ink level cannot be detected.

Error E14 The Cartridge cannot be recognised.

Error E15 The Cartridge cannot be recognised.

Error E16 The ink has run out.

Error P02 Carriage encoder error.

Error P03 Line feed error.

Error P07 The waste ink absorber is full.

Error P08 Print head fault.

Error P10 Print head fault.

Error 5100 Carriage Encoder error.

Error 5200 Print head fault.

Error 6000 Line feed error.

Error B200 Print head fault.

Error 5B00 The waste ink absorber is full.

Canon MG3170 - Error E03

This error is normally the result of a paper jam. Small pieces of paper can get
caught inside the printer mechanism if you had to rip the paper out of the
machine. Have a really good look inside to see what is still stuck. It may not be
paper that is causing the jam. It is quite easy to put an object on top of the
printer only for it to fall in to the printer accidentally.

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Canon MG3170 - Error E05 / Error E07

This error is shown when there is a fault with one of the cartridges. Remove
both cartridges and then insert them again.

Having some old cartridges around can be handy in this case. Change each
cartridge in sequence until the error clears, this should help you identify which
cartridge is causing the problem.

Canon MG3170 - Error P02 / Error 5100

The Canon MG3170 can display this error for a few reasons. It could be that
one or both of the cartridges are not inserted into the printer correctly. One or
both of the cartridges may have failed electrically, and need to be replaced.

There may be a paper jam, check the printer thoroughly for any small pieces
still stuck inside.

The encoder lm strip may have some dirty marks on it, and therefore needs
cleaning. The encoder lm strip in the clear strip of plastic that the printer
carriage runs on. Be extremely careful when touching this, as it is very delicate.

Canon MG3170 - Error P03 / Error 6000

This is a major fault. You may be able to x it yourself if you are willing to take
the machine apart and spend some time with it.

Youtube video: Fix error P03

Canon MG3170 - Error P07 / Error 5B00 / Error E08

This error is shown when the waste ink absorber is full in the printer. Every
time the printer runs a head cleaning routine, it ushes some ink through the
print heads to keep them clean and clear. That ink runs in to the waste ink
absorber. It is normally a large sponge or tank.

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The absorber can be can be cleaned, emptied and reset but it is an extremely
di cult and messy process. This means that the printer is at the end of it’s life.
Be careful when moving and disposing of the printer though. The ink absorber
is full and so there is a small chance of the printer leaking when it is moved! To
be on the safe side, put it in a large bag rst.

Canon MG3170 - Error P08 / Error P10 / Error 5200 /

Error B200
This error is shown when there is a faulty cartridge or a problem with the logic
board in the printer.

Most cases are due to the cartridge, and can be recti ed by replacing the faulty
cartridge. This can be checked by installing some old cartridges to see if the
error clears.

If it is the logic board, it is cheaper to replace the printer than to repair it.

Canon MG3170 - Reset Ink Levels on the Cartridges

The printer cannot physically see inside the cartridges to nd out how much ink
is left. The copper contacts on the outside of the cartridge contain the ink level
information. It is not possible to reset the ink levels to full. If you re ll your
cartridge, the printer will always show an empty cartridge message.

You can override the empty cartridge message by holding down the “stop /
reset” button on the printer for around ve seconds. The printer should
continue printing, and use any of the remaining ink in the cartridge.

If the printer thinks that both cartridges are empty, you will receive a second
error message, and you will need to hold the button for another ve seconds.

If the electronics on the cartridges have failed, unfortunately this process will
not work.

Youtube Video: Override the empty cartridge message.

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Canon MG3170 - Change Ink Cartridge

Youtube Video: Change Ink Cartridge

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Canon MG3170 - Maintenance Codes

There are a number of maintenance procedures you can run without the need
of a computer. By pressing the maintenance button (looks like a spanner and a
screwdriver) repeatedly, you can cycle through the following codes.

Code Maintenance

A Print nozzle check pattern.

H Run head cleaning routine.

Y Run deep head cleaning routine.

u Print out alignment page.

U Align page

L Print out head position adjustments.

b Clean the paper feed roller.

J Clean the bottom plate.

d Switch paper size.

r Switch to prevent paper abrasion.

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Canon MG3170 - Nozzle Check

Press the maintenance button on the printer repeatedly until the LED displays
“A”. Now press the black or colour copy button to print out a nozzle check
pattern.

If there are any missing lines in the pattern, or white streaks in the blocks of
colour, then it may be worth running a head cleaning routine.

If the patterns and blocks of colour are good, then no further action is
required.

Canon MG3170 - Head Cleaning Routine

Press the maintenance button on the printer repeatedly until the LED displays
“H”. Now press the black or colour copy button to run a head cleaning routine.

This procedure takes some ink from the cartridges and ushes it through the
print heads to try and remove any blockages. These blockages are the main
causes of poor quality print.

Be warned, every head cleaning routine run will use some of the ink from the
cartridges, and is the quickest way to use up all of the ink.

Canon MG3170 - Deep Head Cleaning Routine

Press the maintenance button on the printer repeatedly until the LED displays
“Y”. Now press the black or colour copy button to run a deep head cleaning
routine.

This procedure is very similar to the standard head cleaning routine, but should
be used when there are signi cant blockages in the print head.

However, this process will use a large quantity of ink in order to ush the print
heads. Use this sparingly, it can be very easy to run a few of these procedures
and use all of your ink.

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Canon MG3170 - Alignment Page

Press the maintenance button on the printer repeatedly until the LED displays
“u”. Now press the black or colour copy button to print the alignment page.

If the print is blurry or misaligned, this process should help rectify the problem.

Take the alignment page and place it printed side down on the scanner. Make
sure the printed triangle in the corner of the page is aligned to the same
corner as the embossed arrow on the plastic surround of the scanner. Close the
scanner lid. The LED should now be displaying an uppercase “U”. Press the
black or colour copy button to complete the automatic alignment.

Canon MG3170 - Clean Paper Feed Roller

Remove all paper from the printer.

Press the maintenance button on the printer repeatedly until the LED displays
“b”. Now press the black or colour copy button to run the rst cleaning phase
of the paper feed roller.

Once the paper feed roller has stopped rotating, place three sheets of plain
paper in to the paper tray. Make sure “b” is still showing on the LED and press
the black or colour copy button.

Once the cleaning routine has nished, press the stop / reset button to return
to stand by mode.

Canon MG3170 - Bottom Plate Cleaning

Press the maintenance button on the printer repeatedly until the LED displays
“J”. Now press the black or colour copy button to clean the bottom plate.

If your prints are coming out dirty, there may be stains on the inside of the
printer. This procedure will help to clear these away.

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Canon MG3170 - Switch Paper Size

Press the maintenance button on the printer repeatedly until the LED displays
“d”. Now press the black button to switch to A4, or the colour button to switch
to Letter.

Canon MG3170 - Prevent Paper Abrasion

Press the maintenance button on the printer repeatedly until the LED displays
“r”. Now press the black button to allow for thicker paper to run through the
printer.

Press the maintenance button on the printer repeatedly until the LED displays
“r”. Now press the colour copy button to allow for thiner paper to run through
the printer.

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