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Consumer communication is a two-way matter. _ Nutrient content information, including fortification _ Advertising should avoid exploiting media events that
In this context, the Nestlé Nutritional Compass on our and nutrition claims, must be made in a way that could be in bad taste.
packs gives our commitment and promise to the con- accurately reflects the nutrition composition of the
_ Advertising should never exploit the misfortunes
sumer, as well as an invitation to contact our network of product, and comply with applicable legislation
of others.
Consumer Services teams. and regulations. Specific benefit claims/propositions on
packaging must reflect local legislation. _ Consumer communications must show the consump-
To ensure the highest standards of responsible communi- tion of products in a safe way, and not depict persons
_ Food advertising should depict moderation in food
cation, we have drafted the following principles on which engaged in dangerous activity.
consumption, including moderate portion sizes
all our consumer communication must be based.
(i.e.: not excessive, but sensible), with portion sizes _ Advertising should not name competitors directly,
appropriate to the target audience and social context. portray competitive products inaccurately, nor
denigrate them.
_ Wherever possible and appropriate, food and drink
advertising should depict an active, rather than a
It is against Nestlé principles to sponsor or place
sedentary, life style.
advertising in television and radio programmes, or
_ Products that form only part of a meal should clearly magazines and websites whose strategy for attracting
be depicted as such. viewers or readers relies on exploiting violence
or sex, or encouraging offensive behaviour to others.
_ Unless a snack food or beverage has been nutritionally
designed as a meal replacement, it should not be
When collecting consumer data, including from children,
Peter Brabeck-Letmathe portrayed as such. Snacks and confectionery bars
Nestlé complies with applicable privacy legislation and
Chairman of the Board should be promoted in a manner that does not suggest
regulations, and applies Nestlé standards where specific
and Chief Executive Officer that they replace a meal.
legislation is not yet in place.
_ Advertising should not portray or encourage behaviour
Children as consumers intended to shock or create anxiety in children, includ-
Consumers, diet and physical activity
ing use of violence, or sexual innuendo.