Emmanuel Coleman

Katy, TX • 832-677-9184 • emmanuelcoleman786@gmail.com

OBJECTIVE
To become a Manager in the Customer Service or Retail Sales industry and utilize my problem-solving and
organizational skills to review business operations and recommend solutions that can achieve organization's goals.
EDUCATION
Lone Star College Cypress, TX 2015 - 2016
Associate of Arts in Business Management
WORK EXPERIENCE
Merchandiser 06/2019 -
Sam’s Club, Katy, TX
11/2020
- Train new employees on how to merchandise and stock
- Assist team members that need additional coverage within the store
- Stock shelves with products to ensure that they are readily available to customers
- Presents promotional activities and suggestions to customers as instructed by the company.
- Use a 2-way radio to provide updates to team members and supervisors on product searches, store information,
and lost minors

Sales Associate 02/2018 - 02/2019

Home Depot, Katy, TX
- Sales associates work closely with Home Depot managers to deliver satisfaction to every customer entering the
store.
- Stock shelves with products to ensure that they are readily available to customers
- Sales associates with The Home Depot typically provide customer service, including directing customers to
products, answering questions about goods, or assisting in purchase decisions.

Customer Service Associate 05/2015 - 02/2018

Kroger, Cypress, TX
- Arrange for customers’ purchases to be appropriately bagged and delivered to their vehicles.
- Greet customers as they arrive at the Kroger outlet, and provide them with information on available products and
deals.
- Check shelve to determine low stock situations, and ensure supervisors are informed of them.
- Assist customers in locating their choices of products, by either leading them to the correct aisles or delivering the
product to them.
- Demonstrate product features and benefits to customers, aimed at helping them make informed purchasing
decisions.
SKILLS
Proficient in Microsoft Suite Multitasker
Strong communication skills Flexible
Organized Self-motivator
Ability to work under pressure Decision Making