Task 1

Read the dialogue carefully

Dialogue 1

Hana : Excuse me, sir.

Customer Service officer
Hana
Customer Service Officer
Hana
Customer Service Officer
Hana
Customer Service Officer
Hana
Customer Service Officer
Hana
Customer Service Officer
Hana
Customer Service Officer
: Yes. May I help you?
: Yes. I need some information about the participants in this
book fair.
: We have a map that you can take a look at. This map contains
Some information about the publishers and their booths.
: I see. Can I have it?
: Of course. Here you are. It is free.
: Thank you.by the way, do they offer any discounts?
: Yes. They offer 20 – 80 percent discounts, especially on the
last two days. You can go directly to their booths and ask for
this information.
: Wow, that’s very interesting. Besides the book exhibition,
are there any other activities in this fair?
: Yes, we are holding some talk show and art performances.
: That sounds nice. Do you have the schedules?
: Yes, here you go.
: Thanks for you help
: you’re welcome.

Dialogue 2

Mechanic : Good morning. Nashville Auto Garage, can I help you?

Man : Yes. I hope so. I’m having trouble with my new engine. It wouldn’t start this
morning, can you come to my house and repair it for me, please?
Mechanic : Umm....what can I say? Mm....my men are working on some cars right now,
sir. I think you’ll have to waitfor a few hours. What if we come to your house
tomorrow?
Man : But, I need the car tomorrow.
Mechanic : You could try other garages.
Man : I want to but I don’t have any contacts. Besides, I’ve been your loyal
customer for a long time.
Mechanic : I have a friend who might help you. He’s also a car mechanic like me and
I can guarantee that he’ll repairyour car as well as we do. Let me call him for
you now.
Man : Oh. That’s very kind of you to offer. Thanks.

Questions
1. Underlined all expressions which offer help, along with their reponses.
2. Put the underlined expressions in the correct columns of the provided table.

Offering Help Accepting offers Refusing Offers

Social Function : To offer , to serve in a polite way and to sustain interpersonal with
teacher, friends and others

Expressions to offer service or help are expressionss which are used when you want to help
someone to do something.

When we want to offer help, we say-

Offering help Offering assistance In a shop

 Can I help you?  Perhaps I could  Are you looking

 Let me help you. assist you with for something?
 May I help you? that.  How can I help
 Do you need help?  Could I assist in you?
 Would you like some way?  What can I do
some help?  May I offer you for you?
 Need help? assistance?

Accepting an offer Refusing an Offer

 Yes, please.  Thanks, but I can do it

 Yes, I need it very much. Thank myself.
you.  It’s okay. I’ll handle it
 How kind of you. Thanks a lot. my self.
 Yes, that would be great.  No, it’s okay. Thanks.
 Thanks. I’m very much obliged.  No, thanks. I’ll be
 That would be so kind. Thank allright soon.
you.
 Oh really? Thanks a lot
 Thanks. That’s just what I need.
Task 2

How do you offer services in the following situations?

Situations Expressions

You are at the front office in a hotel

You are a staff member of a handcraft store
You are a sales officer in a toy store
At the train station
You are a senior student on a university tour