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ACKNOWLEDGEMENT
EXECUTIVE SUMMARY
Never before has the rapid increase in new knowledge and technology
and in the base of change and itself demanded a learning response as
great as what is now required to remain competitive. Today individuals
and organizations must become continuous learners to survive and hence
it is not surprising to find that most successful Organisations operate in a
continuous learning mode.
Training and development are important activities in all organizations, large and
small. Every organization, regardless of size, needs to have well-trained
employees in its workforce who are prepared to perform their jobs.
Training is the process of assisting a person for enhancing his efficiency and
effectiveness at work by improving and updating his professional knowledge, by
developing skills relevant to his work and cultivating appropriate behaviour and
attitude towards work and people. Training could be designed either for improving
present capabilities at work or for preparing a person for assuming higher.
Responsibilities in future which would call for additional knowledge and superior
skills.
It is a continuous process
Training is a continuous and life long process. Right form the time a child is born
he starts receiving training form his mother for a variety of needs, so that he
becomes a social being. His training continues in the school and the college
situations. However training as an organized effort is designed with certain
objectives, for example to help the trainees to be informed of the subject matter
which they have to use in their work situation. Apart from change of attitudes,
their skills have to be improved and knowledge or information has to be imparted
through effective methods. In other worlds, training provides and synthesizing
with the help of the trainers, the information already available on the subject.
Training is a time-bound programme. Thus there is a separate specialized
discipline of trainers specializing in the field of human activity.
There has been in some quarter’s criticism of training and it is often argued that
personnel can acquire administrative capabilities and work skills through
apprenticeship capabilities and work skills through apprenticeship rather than
through formal training. While the training cannot by itself guarantee the success
of a development programme, its untrained personnel are unlikely to prove
effective. It is in this context that expert; administrators and planners greatly
appreciate the relevance of training in development process.
INTERACTION BETWEEN TRAINING & DEVELOPMENT AND
OTHER HUMAN RESOURCE FUNCTIONS
DESIGN,
PREPARATI
Reaction to and
learning from the
training
Transferring training
tot he work place
Evaluation of the
impact on the
organisation
Measuring perspective
effects.
It is important to note that these feedback loops may consist of two very
different types of information.
Assessment Phase
Assess Training
needs and
training
resources
Identify training
objective
Training and development
phase
Select training
Pretest methods and
Develop criteria
trainees learning
principles
Evaluation
phase
Compare
Conduct Monitor training
training training outcomes
against criteria
Feed back
BENEFITS OF TRAINING:
1.Technical
2.Managerial
3.Behavioural
4.Conceptual
TECHNICAL CAPABILITIES:
They deal with the technology of the job or the tasks the employee is expected to
perform. They include information, skills and knowledge.
MANAGERIAL CAPABILITIES:
They include the ability to organize, coordinate, plan, monitor, evaluate and
redesign a variety of activities. As managers have the task of getting things done
by others with optimal use of resources for achieving the best possible results,
they need to possess managerial capabilities. Knowledge of management
techniques like PERT, systems analysis, performance budgeting etc. are evidences
of managerial capabilities. Management skills involve the application of these
techniques for better planning, better coordination, better monitoring, and for
better achievement of results.
BEHAVIOURAL CAPABILITIES:
CONCEPTUAL CAPABILITIES:
TYPES OF TRAINING:
1.Orientation/Induction Training:
2.On-The-Job Coaching:
3.Apprentice Training:
Apprentice training is given to those who have just completed their studies and are
about to enter the organizational world. The apprenticeship involves practical
training under the guidance of one or more instructors designated by the
organization to train the trainees.
IN-HOUSE TRAINING:
In-house training programs are programs offered exclusively for the employees of
an organization by the organization. The Training Department assesses the
training needs of various categories of employees periodically, invite suggestions
from the senior executives of that company on the training needs as perceived by
them, keep in touch with the new developments taking place in the outside world
that have relevance to their own organizational activities and periodically invite
outside trainers to train their employees.
In the in-house training programmes, the training department may use its own
senior employees as trainers or may depend exclusively on outsiders or may use
both sets of resources.
DISTANCE TRAINING:
Distance training is the training conducted without the trainer being physically
present near the trainee. The most well known forms of distance training are
correspondence courses, auto-teaching machines, programmed instruction
materials, video and audio cassette programs, alumni bulletins etc. This form of
training is useful mainly to keep the trainee informed about various developments
in his field or to acquaint him with new technology, processes etc.
Career Development programs help people grow and continue after they begin
their employment. Career Development refers to helping individuals plan their
future careers within the organization. The objectives of career development are to
help individuals achieve maximum self-development and also to help the
organization achieve its objectives.
INDIVIDUAL BENEFITS:
For the individual, the most immediate benefits of career development include a
better job, more money, increased responsibility, greater mobility, and the
acquisition of skills that improve productivity. Career Development also provides
less tangible benefits for individuals, such as increased job satisfaction, the
development of a career orientation rather than a job orientation, increased
involvement at work, greater exposure, a better understanding of what is expected
and broader knowledge of additional areas of career interest.
ORGANIZATIONAL BENEFITS:
Employees who remain in the same position for an extended period typically
become obsolete, either because of a lack of training or a lack of motivation.
Career planning helps to prevent the problems of obsolescence by providing
employee training by moving employees into different jobs, and by motivating
employees to make valuable contributions to the organization. An organization
that tries to help employees’ plan their careers can benefit directly through lower
turnover and personal costs.
DEVELOPMENTAL PROGRAMS:
1. Mentoring:
2.Career Counseling:
3.Career Pathing:
Career development includes any and all activities that prepare a person for
progression along a designated career path. Career development usually involves
both formal and informal means. These programs maybe conducted in-house or by
external sources, such as professional organizations or colleges and universities
and are organized by the T&D department of an organization.
Internal Mobility
Promotion
2. It is a device to retain and reward and employee for his years of service to the
company.
At the individual level, the person himself identifies the need for
training and records it or the appraisee discusses the individuals training
needs in view of this deficiencies on the job. Since Glaxo uses the MbO
system, this process helps a great deal in making training useful to both
the employees and the organisation (lawande, 1980)
Studies on the identification of training needs thus emphasise not only
the organisational analysis but job and individual role analysis as well. It
is also useful to note that many studies emphasise the need for training in
human resources management.
Johnson (1967) suggests that clues for training needs can also come from
a number of written sources. He lists 17 sources for identifying training
needs. Some of them are highlighted below.
Who needs what kind of training was the focus of a study by Singh et.al.
(1998). In a study of 92 Anganwadi workers, they found that the need for
training correlated inversely with age and in service training. In other
words those who were older did not feel ten need for training and if
offered in service they did not want to go through it. However the need
for training correlated significantly and positively with education, years
of experience, communication skill, job satisfaction, knowledge level and
attitude towards integrated Child Development Service. Scheme.
Mayo and DuBois (1987) cite eight criteria for including a task in a
training course. Think about how you would apply these criteria to a task
area that you teach (e.g., performance appraisals,. World processing,
project management, etc.)
2. The percentage of total work time that job incumbents spend on the
task.
4. The amoung of delay that can be tolerated between the time when the
need for performance of the task becomes evident and the time when
actual performance must begin.
This will be done on the basis of four parameters which forms the basis
of the questionnaire-
• The Limda plant came into operation from the year 1991 and in the
year 1995, the company took over Premier Tyre Limited at Cochin
and Apollo brand products are being made there.
• A latest state of the Art passenger Car Radial Plant has been set up
at Limda in 1999.
• Apollo tyres have been rated as the 6 th fastest growing tyre company
in the world by European Rubber Journal.
• It was in the year 1982 that Apollo tyres limited formulated and put
in action a series of pragmatic profit generating policies geared to
take the company on the fast growth track. A new dynamic
management team under the leadership of Vice Chairman and
Managing Director, Mr. Onkar S Kanwar, took over the helm of the
company. Objectives were redefined with growth through quality
products and services coupled with an aggressive market
penetration strategy. With expense containments made the company
bear fruits in 1984. A modest profit of Rs. 57 lacs was made on a
turnover of Rs. 58 crores after wiping out the accumulated losses of
Rs. 27.8 crores till then.
• Apollo tyres has now reorganized itself using the profit center
concept for all its location and divisions. This has been done to
enhance effectiveness and efficiency at all units across the
locations.
Vision
‘A LEADER IN THE INDIAN TYRE INDUSTRY
AND A SIGNIFICANT GLOBAL PLAYER,
PROVIDING CUSTOMR DELIGHT
AND ENHANCING SHAREHOLDER VALUE’.
GOAL
5YHK
Achieve by 2005
A Gross Profit of Rs. 500 crores
And a turnover of Rs. 5,000 crores
At 1999 prices.
CORE VALUES
C- CARE FOR CUSTOMERS
R- RESPECT FOR ASSOCIATES
E- EXCELLENCE THROUGH TEAMWORK
A-ALWAYS LEARNING
T-TRUST MUTUALLY
E-ETHICAL PRACTICES
QUALITY PLEDGE
PRODUCT RANGE
Category Size PLY Brand Name Type
Rate
HCV 10.00-20 16 XT-7 LUG
HCV 9.00-20 16 XT-7 LUG
HCV 10.00-20 16 XT-9 LUG
HCV 9.00-20 16 XT-9 LUG
HCV 10.00-20 18 LOADSTAR LUG
HCV 10.00-20 16 HAULUG LUG
HCV 10.00-20 16 AMAR RIB
HCV 9.00-20 16 AMAR DELUXE RIB
HCV 10.00-20 16 AMAR DELUXE RIB
HCV 9.00-20 14&16 AMAR RIB
EXPRESS
HCV 9.00-20 16 ST-5 SEMILUG
HCV 10.00-20 16 ST-5 SEMILUG
HCV 9.00-20 16 ANCHOR SEMILUG
HCV 9.00-20 16 DUAL TREAD SEMILUG
PLUS
LCV 7.50-16 16 MILESTAR LUG
LCV 7.50-16 16 AMAR RIB
LCV 7.50-16 16 ANCHOR SEMILUG
LCV 7.50-R-16 16 RANCER RADIAL
LCV 9.00-16 16 DHRUV TRACTOR TRAILER
FARM 12.4-28 8 KRISHAK TRACTOR REAR
SUPER
FARM 12.4-28 12 KRISHAK TRACTOR REAR
SUPER
FARM 13.6-28 8 KRISHAK TRACTOR REAR
SUPER
FARM 13.6-28 12 KRISHAK TRACTOR REAR
SUPER
FARM 16.9-28 12 KRISHAK TRACTOR REAR
SUPER
FARM 12.4-28 8 POWER FUL TRACTOR REAR
FARM 12.4-28 12 POWER FUL TRACTOR REAR
FARM 13.6-28 8 POWER FUL TRACTOR REAR
FARM 13.6-28 12 POWER FUL TRACTOR REAR
FARM 16.9-28 12 POWER FUL TRACTOR REAR
FARM 5.50-16 8 SARPANCH TRACTOR FRONT
FARM 6.00-16 8 SARPANCH TRACTOR FRONT
FARM 5.00-19 6 BHIM ADV
FARM 6.00-19 8 BHIM ADV
FARM 7.00-19 10 BHIM ADV
FARM 8.00-19 10 BHIM ADV
CAR&JEEP 145/70-R-12 AMAZON XL PASSENGER RADIAL
CAR&JEEP 145/70-R-13 AMAZON XL PASSENGER RADIAL
CAR&JEEP 155/80-R-13 AMAZON XL PASSENGER RADIAL
CAR&JEEP 175/70-R-13 AMAZON XL PASSENGER RADIAL
CAR&JEEP 175/80-R-13 AMAZON XL PASSENGER RADIAL
CAR&JEEP 195/70-R-13 AMAZON XL PASSENGER RADIAL
CAR&JEEP 195/80-R- AMAZON XL PASSENGER RADIAL
15LT
CAR&JEEP 145/80-R-12 AMAZON PASSENGER RADIAL
CAR&JEEP 175/80-R-13 AMAZON PASSENGER RADIAL
CAR&JEEP 155/80-R-14 AMAZON PASSENGER RADIAL
CAR&JEEP 175/80-R-14 AMAZON PASSENGER RADIAL
CAR&JEEP 1+65/80-R- AMAZON PASSENGER RADIAL
15T
CAR&JEEP 195/80-R-15T STORM 4-MD RADIAL
CAR&JEEP 4.50-12 6&8 ARMOUR PASSENGER BIAS
CAR&JEEP 5.65-12 6 ARMOUR PASSENGER BIAS
CAR&JEEP 5.60-13 6 ARMOUR PASSENGER BIAS
CAR&JEEP 5.20-14 6 ARMOUR PASSENGER BIAS
CAR&JEEP 5.90-15 6 ARMOUR PASSENGER BIAS
CAR&JEEP 6.00-16 8 TROOPER JEEP BIAS
CAR&JEEP 6.00-16 6&8 GRIPPER JEEP BIAS
CAR&JEEP F78-15 6 GRIPPER JEEP BIAS
CAR&JEEP 6.00-16 8 HUNTER JEEP BIAS
CAR&JEEP 3.50-8 4 BLACKCAT SCOOTER
ULTRA
CAR&JEEP 3.50-10 4 BLACKCAT SCOOTER
ULTRA
CAR&JEEP 4.00-8 6 VIJAYTA 3 WHEELER
CAR&JEEP 4.50-10 8 VIJAYTA 3WHEELER
COMPANY SCENARIO OVER THE LAST
DECADE
HISTORY
TURNAROUND
During the year 1982 and 1983 the company put a lot of emphasis on
revamping the management set up through human resources
development. As a result, a new vibrant team was developed with well-
defined objectives in different areas of management. The new team
slowly but effectively brought about a transformation in the operation
of the company since 1984 the track record has been exceptional which
is evident from the turnover record.
BRIEF HISTORICAL HIGHLIGHTS
• IR became bad.
• About 52 people were found not to do any work and just roam
around.
1994-new CEO-open and understanding and a team player.
Over the last decade, Apollo has been in transition. It has moved from
being ‘One of the players’ to ‘A dominant player’. Now it aspires to be
internationally known. It presently occupies the number 2 position in
the Indian tyre industry. It aspires for the number 1 rank, which is
presently occupied by MRF tyres.
The need for transition at Apollo arose primarily to the hindsight of the
CEO which in turn was in response to the changing external situation.
The organization realized that the weak players will be forced to close
down. Seeing the domestic and foreign competition, the company
realized it is time to consolidate and move forward. Apollo is not just
vying for numbers but considers being a significant global player as a
challenge.
MARKET SHARE (DOMESTIC) 1999-2000
MRF Modi
12% TCIL
19%
1%
VTL ATL
6% 18%
JK Premier
14% 2%
Birla
GY
Ceat 9%
6%
13%
Turnover
As can be seen from the table, the turnover for the last financial year
1999-2000 was 1348.75. Over the last 13 years the company has
increased its turnover from 146.19 to 348.75 crores, a nine fold
increase. In the next five years the company aspires to reach the 5000
mark.
5YHK
Achieve by 2005
At 1999 prices
TURNOVER
The research process or methodology is the approach to the entire study- it is the
master plan. It is the blue print for achieving the objectives. The diagram shows
Sampling Technique
Primary
Internal – Information regarding the training policies and procedures was also
obtained through personal discussions with trainers, senior managers and assistant
managers.
Secondary
The Questionnaire
The topic was such that it required vast and thorough study necessitating complete
enumeration of the organization and analysis of several issues that considerable
time which was a major limiting factor. Collecting information from people
during the working hours was also critical. Besides this, the issue of
confidentiality was a tough obstacle to conquer. But finally persuasion won and
the study was completed with a degree of comprehensiveness.
• Due to the busy schedule of the officers, they were not able to give more
time and attention.
The goals of HRD system at ATL are realized through various sub
systems practiced on the company. They are as follows:
• Performance appraisal
• Suggestion scheme
• Training
• Awards
• Grievance procedure for the employees
• Employee participation
• Communication policies
Training Objectives
TRAINING SET UP
• External programs
• Overseas programs
• Training of trainees
• Apprentrenship training
11 11 18
26 14
11 10 9 10
16 16 8
Q.5
Upgradation 1-26 16 10
2-9 7 2
3-5 0 5
Promotion 1-6 4 2
2-6 5 1
3-10 4 6
Future 1-6 6 0
assignment
2-9 5 4
3-7 3 4
Training in 1-5 3 2
allied fields
2-9 9 0
3-19 10 9
2-6 5 1
3-5 3 2
Develop 1-8 5 3
specific abilities
competencies
2-16 10 6
3-11 9 2
Q.6
14 5 7 4 4 6 0 0
19 11 10 0
1. Team building = 10
2. Internal audit =3
6. None =3
9. IT networking related =3
1. Adventure in attitudes =3
2. Factory orients =4
3. None =8
4. Tech. Trg. =3
5. Compt. Trg. =5
6. Comm. Skills =3
15. HRIS =3
Q.8
1-5 days 10 4
5-10 6 4
10 days or more 5 3
None 2 6
Q9.
12
10
0
Less than 5 years 6-7 Years More than 7 years
Senior officer to Assistant Manager Senior Manager and above
Q.2 DESIGNATION
30
25
No. of employees
20
15
10
0
Senior managerand Senior officer to
8
above assistant manager
7 Designation
Q.3. EDUCATION QUALIFICATION
6
0
Engg./PG Mgt. Grad CA/ICWA Others
12
10
0
Less than 25 26-34 Years 35-45 Years Morethan 45
years Years
Senior officer to Assistant Manager Senior Manager and above
Q.5 Purpose of Training
Rank
Senior officer to Senior manager
assistant manager and above
Upgradation of abilities 1 1
Preparing for promotions - -
Preparing for future 3 3
assignments in same position
Training in allied fields 2 -
Preparing for transfers - 2
Develop specific abilities/ - -
competence
It is seen from the analysis that both the levels of employees think that
upgradation of training and training for allied fields is the least
important.
Senior Mgr.
and above
25.5%
Senior
officer to
Asstt. Mgr.
74.5%
DISCUSSION WITH SUPERIORS
Senior Mgr.
and above
35.3%
Senior
officer to
Asstt. Mgr.
64.7%
TRAINING DEPARTMENT
Senior
officer to
Asstt. Mgr.
40%
Senior Mgr.
and above
60%
40% of senior officer to assistant managers felt that training needs are
identified by the training department and 60% of senior managers and
above felt the same.
The employees were asked to list any 3 training programme they had
attended in the last two years.
35% of the employees had attended upto 5 man days of training. Out of
this 71.5% were senior managers and above and 28.5% were senior
offices to assistant managers.
25% of the employees had attended 5-10 man days of training. Out of
this 60% were senior managers and above and 40% were senior officers
to assistant managers 20% of the of the employees had attended more
than 10 man days of training. Out of this 62.5% were senior managers
and above and 37.5% were senior officers to assistant managers.
53.8% of senior officer to assistant managers felt that the training they
received helped them to improve their work performance and 57.1% of
senior managers and above flet the same.
19.2% of senior officers to assistant managers felt that the training they
received helped them for future growth and 21.4% of senior managers
and above felt the same.
26.9% of senior officer to assistant managers felt that the training did
not help them at all and 21.4% of senior managers and above felt the
same.
From this analysis, it can be seen that both the levels felt that the
training provided to them has helped them mainly in improving their
work performance.
RECOMMENDATIONS
2. Since a few employees felt that the training they had undergone in
the last two years didn’t help them at all, a feedback session should
be made mandatory after every training session, in order to
ascertain whether the above idea behind the training programme had
been accomplished or not.
The training needs analysis is the base for all training activities in
Apollo Tyres ltd. Efforts at all levels of the organisation are made to
identify and meet the training needs of the employees. Priority is given
to ‘need base training’ which can have direct impact on the employees’
Also, at the end of each training session trainers impressions about the
both the trainers and the trainees helps in taking corrective action for
techniques are adopted by from and has provided an insight into the
But still much more can be done. Suitable strategies can be framed to
the company can make inroads into the international markets and
build a favourable image there. The quest for improvement should never
Books:
Journals:
Website:
• HR.COM
• APPOLLO TYRES.COM
TABLE OF CONTENTS
EXECUTIVE SUMMARY
INTRODUCTION
• Review of Literature
SCOPE OF PROJECT
• Significance
• Project Objectives
• Company Profile
RESEARCH METHODOLOGY
• Sample
• Data Collection
• Data Analysis
• Limitation
RESEARCH FINDINGS
RECOMMENDATIONS
BIBLOGRAPHY
METHODOLOGY
Frame questionnaire
Collect Information
ANNEXURES