Basic Account Works

LEVEL II

Learning
guide
UNIT OF COMPETENCE: Participate in Workplace Communication
MODULE TITLE: Participate in Workplace Communication

LG CODE: EIS BAC2110812

TTLM CODE: EIS BAC2110812
Learning outcomes:
LO1: Obtain and convey workplace information
LO2: Participate in workplace meetings and discussions
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 LO3: Complete relevant work-related documents

SESSION PLAN

SESSION PLAN No.:______

Unit of Competence: Participate in Workplace Communication
Module Title: Participating in Workplace Communication
LO __1_: Obtaining and Conveying Workplace Information
At the end of this session the learners shall be able to:
 Use effective questioning, active listening and speaking
Session Objectives skills
 Use appropriate mediumto transfer information and ideas
 Carry out personal interaction clearly and concisely
NOMINAL LEARNING
ACTIVITIES CONTENTS
DURATION METHODS
INTRODUCTION
Access specific and relevant Lecture, group
information from appropriate sources discussion
Use effective questioning, active
Lecture, group
listening and speaking skills to gather
discussion
and convey information
Use appropriate medium to transfer Lecture, group
information and ideas discussion
BODY Lecture, group
Use appropriate non- verbal
discussion
communication
Lecture, group
Identify and Follow appropriate lines of
discussion
communicationwith supervisors
and colleagues
Use defined workplace procedures for Lecture, group
the location and storage of information discussion
Carry out personal interaction clearly Lecture, group
and concisely discussion
EVALUATION Cases, written assessments, assignments
SUMMARY

RESOURCES

Prepared by: Checked by:

2
 SESSION PLAN

SESSION PLAN No.:______

Unit of Competence: Participate in Workplace Communication
Module Title: Participating in Workplace Communication
LO __2_: Obtaining and Conveying Workplace Information
At the end of this session the learners shall be able to:
 Listen to own opinions of others
Session Objectives
 Conduct workplaceinteractionsin a courteous
manner
NOMINAL LEARNING
ACTIVITIES CONTENTS
DURATION METHODS
INTRODUCTION
Lecture, group
Attend team meetings on time
discussion
Listen to own opinions are
Lecture, group
clearly expressed and those of
discussion
others without interruption
Ensure meeting inputs are
consistent with the meeting Lecture, group
purpose and established discussion
protocols
BODY Lecture, group
Conduct workplace interactions
discussion
in a courteous manner
Ask and respond to questions Lecture, group
about simple routine workplace discussion
procedures and matters
concerning working conditions of
employment
Interpret and implement meetings Lecture, group
outcomes discussion

Cases, written assessments,

EVALUATION
assignments
SUMMARY

RESOURCES

Checked
Prepared by:
by:

3
 SESSION PLAN
SESSION PLAN No.:______
Unit of Competence: Participate in Workplace Communication
Module Title: Participating in Workplace Communication
LO __3_: Completing Relevant Work-Related Documents
At the end of this session the learners shall be able to:
 Complete range of forms
Session Objectives
 Record workplace data on standard workplace
forms
NOMINAL
LEARNING
ACTIVITIES DURATIO CONTENTS
METHODS
N
INTRODUCTION
Complete range of forms relating Lecture, group
to conditions of employment discussion
accurately and legibly
Record workplace data on
Lecture, group
standard workplace forms and
discussion
documents
Use basic mathematical Lecture, group
BODY processesfor routine calculations discussion
Lecture, group
Identify and act upon errors in
discussion
recording information on forms/
documents
Complete reporting requirements Lecture, group
to supervisor according to discussion
organizational guidelines

Cases, written assessments,

EVALUATION
assignments
SUMMARY

RESOURCES

Checked
Prepared by:
by:

4
5
 Unit of Participate in Workplace
Competency: Communication
INFORMATIO
N SHEET Participating in Workplace
Module Title:
Communication

LO___:
__________________________________________________________________________
INTRODUCTION:
This unit covers the knowledge, skills and attitudes required to gather, interpret and
convey information in response to workplace requirements.
CONTENT:
LO1: Obtaining and Conveying Workplace Information

1.1 Specific and relevant information is accessed from appropriate sources

Appropriate sources may include:
 Team members
 Suppliers
 Trade personnel
 Local government
 Industry bodies
1.2 Effective questioning, active listening and speaking skills are used to gather and
convey information
1.3 Appropriate medium is used to transfer information and ideas
Medium may include but not limited to:
 Memorandum
 Circular
 Notice
 Information discussion
 Follow-up or verbal instructions
 Face to face communication
1.4 Appropriate non-verbal communication is used
Non-verbal communication may include any of the following:
 Facial expression
 Body language
 Signs
 Symbols
 Postures

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1.5 Appropriate lines of communicationwith supervisors and colleagues are identified
and followed
1.6 Defined workplace procedures for the location and storage of information are used
Storage may include but not limited to:
 Manual filing system
 Computer-based filing system
1.7 Personal interaction is carried out clearly and concisely
 Clear interaction – an interaction/message without ambiguity
 Concise interaction – an interaction/message expressed fully with a few words
LO2: Participating in Workplace Meetings and Discussions
2.1 Team meetings are attended on time
2.2 Own opinions are clearly expressed and those of others are listened to without
interruption
2.3 Meeting inputs are consistent with the meeting purpose and established protocols
Protocols may include but not limited to:
 Observing meeting
 Compliance with meeting decisions
 Obeying meeting instructions
2.4 Workplace interactions are conducted in a courteous manner
Workplace interactions may include but not limited to:
 Face to face
 Telephone
 Electronic and two-way radio
Written including electronic, memos, instruction and forms, non-verbal including
gestures, signals, signs and diagrams
2.5 Questions about simple routine workplace procedures and matters concerning
working conditions of employment are asked and responded to
2.6 Meetings outcomes are interpreted and implemented
LO3: Completing Relevant Work-Related Documents
3.1 Range of forms relating to conditions of employment are completed accurately and
legibly
Forms may include but not limited to:
 Personnel forms
 telephone message forms
 safety reports
3.2 Workplace data is recorded on standard workplace forms and documents
3.3 Basic mathematical processesare used for routine calculations

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3.4 Errors in recording information on forms/ documents are identified and properly
acted upon
3.5 Reporting requirements to supervisor are completed according to organizational
guidelines

Unit of
Participate in Workplace
Competency:
Communication
SELF-CHECK
Participating in Workplace
Module Title:
Communication

Answer the following Questions.

1. What sources would you use to obtain information in the workplace?
2. Write the steps to participate in workplace communication?

Answers:
1. Information can be obtained from the following sources:
 Team members
 Suppliers
 Trade personnel
 Local government
 Industry bodies

2. The steps to participate in workplace communication are:

 Obtaining and conveying workplace information
 Participating in workplace meetings and discussions
 Completing relevant work-related documents