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BUSINESS ENGLISH · BUSINESS VOCABULARY · UPPER-INTERMEDIATE (B2-C1)

INFORMATION
TECHNOLOGY

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1 Hardware and software

Study the following words and put them into the correct categories below.

a cable a CMS a driver an email client

an operating system a router a server a spreadsheet
a text editor a touch pad a USB port a VoIP application

Hardware:

Software:

1. What hardware do you have in your office? Which hardware does your computer have?
2. Which software is installed on your computer? Which software do you use on a regular basis?

2 Web hosting

Read the sentences and match the underlined words to their definitions:

1. Our website is becoming very popular. I think we need to move it to a dedicated server.
2. We have a small website. I think a shared server is good enough for our purposes.
3. Our plan has no bandwidth limitations. You can download and upload as much data as you like.
4. The hosting company offers 99% uptime.
5. The hosting plan offers free daily backups.
6. I think we need to change hosting our company. There’s been too much downtime lately.

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INFORMATION TECHNOLOGY

a. a computer used for hosting multiple websites

b. a single computer exclusively reserved for hosting a website
c. copies of data in case the original is lost or damaged
d. data transfer capacity
e. the time during which a server is in operation
f. the time during which a server is not in operation

What type of hosting plan does your company use? What’s the service like?

3 Web design

James is a junior website designer. His boss wants him to make a few changes to the company
website. Complete his boss’ questions below.

cluttered font live play pop-ups

scrolling showing up stand out user-friendly

1. Can you make the headers a bit more? I can’t see them very clearly.
2. Make sure that you check the site on different browsers before we finally go .
3. This page is not very . I don’t understand what to do.
4. Try to with the colours a little more. At the moment, they’re a bit inconsistent.
5. I don’t like this . Can you use Arial instead?
6. Instead of creating a long page that requires extensive , can you break it up into
multiple pages?
7. Can you get rid of the ? People find them very annoying.
8. The images are not . Can you fix that?
9. The content on the page is a bit . Can you include some white spaces?

Answer any the questions below.

1. What kind of website would you consider to be user-friendly?

2. What website features do you find annoying?
3. What are some of your favourite websites? Why?
4. Have you ever designed a website? Was it easy?
5. How has web design changed in recent years?

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INFORMATION TECHNOLOGY

4 Describing technology

Study the following adjectives and put them into the correct categories below.

buggy clunky efficient lightweight outdated powerful

seamless sophisticated state-of-the-art user-friendly versatile vulnerable

Positive:

Negative:

Complete the sentences below. More than one answer may be possible.

1. If you don’t install a firewall, your network will be very .

2. Computers that were in the 1990s are completely nowadays.
3. The new version of this software is a bit . Some of the features don’t work at all.
4. Some employees are refusing to use software made for desktop computers. They
want mobile access to corporate data.
5. Mobile devices are extremely these days. There are apps for almost anything!
6. Modern laptops are very compared with 15 years ago. You can carry them in a
small bag.
7. Nowadays, there are many apps that allow access to the same data from your
mobile device or your computer.

5 Troubleshooting

Match the IT problems below to the possible solutions or diagnosis. What typical IT problems do you
encounter in your work?

1. The company server has crashed.

2. My email client has frozen.
3. There’s been too much downtime lately.
4. My computer has been infected with a virus. Nothing works anymore.
5. The printer isn’t printing in colour anymore.

a. I’m afraid you’ll have to re-install your operating system.

b. It may have overheated again.
c. It might be out of toner.
d. We may have to consider changing our hosting provider.
e. You may need to reboot your computer.

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TEACHER MATERIALS · UPPER-INTERMEDIATE (B2-C1)

INFORMATION TECHNOLOGY

Key

1. Hardware and software

Potentially unfamiliar terms:

CMS = Content Management System
a driver - software that controls a device, e.g. a printer
a spreadsheet - a computer programme such as Microsoft Excel
an email client - a computer programme used to access and manage a user’s email, e.g. Microsoft Outlook
a VoIP (Voice over IP) application - a voice communication application such as Skype
Hardware: a server, a router, USB port, a cable, a touch pad
Software: a CMS, a driver, an operating system, a spreadsheet, a text editor, a VoIP application, an email client

2. Web hosting

1. b 2. a 3. d 4. e 5. c 6. f

3. Web design

1. stand out 2. live 3. user-friendly 4. play 5. font

6. scrolling 7. pop-ups 8. showing up 9. cluttered

4. Describing technology

Potentially unfamiliar terms:

clunky - old and not working well
seamless - having no awkward transitions, interruptions, or indications of disparity
versatile - able to adapt or be adapted to many different functions or activities
Positive: sophisticated, state-of-the-art, efficient, lightweight, versatile, seamless, powerful, user-friendly
Negative: buggy, clunky, outdated, vulnerable

Possible answers:
1. vulnerable 2. state-of-the-art/sophisticated; outdated
3. buggy 4. clunky/outdated
5. versatile 6. lightweight
7. seamless/efficient

5. Troubleshooting

1. b 2. e 3. d 4. a 5. c

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